Rated 3.9 out of 5 by 232
Rated 4.0 out of 5.0 by Alabamaragnarian Travel pit stop
Overnight stay before early flight. Very friendly and prompt service. Shower head was broken and the staff responded immediately even though it was late. Shuttle service great.
February 10, 2014
Rated 5.0 out of 5.0 by Regular guy Why stay anwhere else?
Anytime I travel through Atlanta and need a place to stay, Given a choice I always stay at the Crowne Plaza. The staff is always friendly and I'm always treated very nice. There is a good choice of restaurants nearby as well an area to walk through the neighborhood the the hotel suggests. Just can't find a better place than this.
February 8, 2014
Rated 3.0 out of 5.0 by healthyjohn no water
Room doesn't have bottle water. I asked for it at front desk. But it was out of water at that time. I called front desk today (2/4/2014) asking for a copy of receipt. called three times but busy signal. I hope Crowne Plaza should do better than that.
February 4, 2014
Rated 5.0 out of 5.0 by WhoMe? A Shelter in the storm
We recently found ourselves stranded at the Atlanta Airport like hundreds of others due to the crippling snow storm . After a night in the airport and little to no sleep we learned we'd be another day before getting a flight home so we booked a room at the Crowne Plaza. From the time we arrived the staff could not have been nicer trying to get us in a room knowing how tired we were. Once in a room and a wonderful shower, and satisfying lunch, we were finally able to get some much needed sleep. Dinner that evening was very nice and the server delightful. A full night's sleep before heading back to the Airport the next morning (and more flight delays and no seats available) made us rested to tackle renting a car and driving to our final destination. Thank you Crowne Plaza for being our shelter in the storm.
February 3, 2014
Rated 5.0 out of 5.0 by Cpf537 Hospitality Hostess
Havoline the hostess in the executive lounge in the 11th floor was the best. Very welcoming and provded excellent service!!
February 2, 2014
Rated 5.0 out of 5.0 by MsGR Great night's sleep!
This hotel was just okay in the years that I have stayed before, but this trip was better than ever. There has been some remodeling and it is very nice. The restaurant was just great and the drinks from Steve were to die for.
January 31, 2014
Rated 4.0 out of 5.0 by lillie0207 Nice place ... but....
Overall it was a nice place. I was extremely disappointed that I had to pass through smokers just to enter the building. The designated smoking area was at the enterance way. I am a non-smoker and have bad allergies which was aggreviated by the smoke.
January 31, 2014
Rated 4.0 out of 5.0 by Kristi59 Great Rooms & Staff, Bad Elevators
The hotel rooms are very nice, and the beds are great. It is quiet in the rooms, with nice TV, hook ups, and internet. The staff is also great, and very accomodating - free breakfast coupon for platinum status without asking.
Two things that need updating. One of them is the elevators, which are already being addressed. There was one elevator out of three working while I was there, and that one hesitated every so often - just enough to make you wonder. The other thing that would add to the comfort level here is the addition of a hot tub by the pool. Always nice to relax in a warm spa to get the kinks out.
January 29, 2014
Rated 3.0 out of 5.0 by Craigwhy Hard-working Staff
Gets the job done. Average lobby with above-average activity at the bar in the evening. Restaurant food fine. Equipment in modestly equipped gym functional and clean. 1 elevator of the 3 completely disabled, and 1 under continual maintenance. Room quiet; A/C works perfectly. Comfortable bed, large bath, worn carpet.
January 28, 2014
Rated 1.0 out of 5.0 by Tracy275 Morning checkout
I think it is unexceptable for there not to be complementary coffee available at the lobby in the morning during checkout. When I asked about it I was told that coffee was available in the restraunts for $2.50. Also it is great that you have a secured parking lot but when someone checks out let them know they need to keep a key to get out of the lot. I was not happy with this location and will not book there again.
January 26, 2014
Rated 4.0 out of 5.0 by JBrad Nice room for a great price
The Crowne Atlanta Airport is my go-to property for staying in Atlanta. The airport shuttle service is very good, the room was comfortable, plenty of restaurants surround the hotel, and the staff is always very helpful.
For an aircrew commuter, this is a great place.
January 26, 2014
Rated 5.0 out of 5.0 Great staff, great service, great stay!
we were bumped from our travel due to weather and "landed" at the Crowne Plaza. Checkin was fast. We and many other bumped travellers decided to migrate to the lobby bar, some of us for drinks, others for a hot meal. It was late Saturday evening. The bartender, Alicia, attended to each of us with grace and professionalism. In spite of some weary nerves from the customers, Alicia greeted and served each with her cheerful smile and speedy response. It was a pleasure just watching her! For not having any assistance from additional staff, she was a one woman band, doing the work of five...mixing and serving drinks and delivering from the kitchen ordered food. So impressed were we all with her efficiency, positive attitude and patience that after many supportive cheers, made sure her jar overflowed. Brunch the next morning was just as impressive, despite arriving late. The Staff kindly accommodated us. For what could have been an annoying event, we enjoyed our stay!
January 25, 2014
Rated 2.0 out of 5.0 by Tom S Nice property but disappointing front desk staff and guest security
First off, this is a nice property that is convenient to the airport and has a good breakfast in the morning. My issue is with the front desk staff and possible security risks staying in this hotel.
When I arrived there was no one at the front desk. After a several seconds, an agent came from the back room and looked like he was bothered that he had to come out. No welcome to the hotel and agent didn't smile once during check-in.
When I got to the room and entered, the room was empty but already occupied with laptop sitting on desk and clothes everywhere. This is a major security risk in giving out keys to occupied rooms. The response from the front desk was even more concerning. When I told the front desk agent what occured, he didnt even acknowledge what happened but gave me a "not again" look like this happens all the time and silently handed me a key to a new room. Being that the rooms don't have safes, this was very disturbing and had me wondering if someone would be getting a key to my room next.
This is a nice property, but front desk staff definitely needs more training in how to provide good customer service.
January 19, 2014
Rated 3.0 out of 5.0 by MLA1952 Nice Room, but....
We stay at the Crowne Plaza Atlanta Airport South because it is the host hotel for a conference we attend every year. I require a handicapped accessible room, and the bath for our room was everything that could be desired. However, the person who designed the bed had no concept of what "accessible" means. If I hadn't had my own step stool, I'd've ended up sleeping on the floor because the bed was too tall to get into. It was a desperate, and painful struggle to get into and out of the bed every time.
Staff was polite and helpful, and my husband enjoyed the weekend breakfast buffet.
January 16, 2014
Rated 5.0 out of 5.0 by deeeeee Excellent!!!!
This if my favorite hotel to stay at when I visit Atlanta!
January 15, 2014
Rated 4.0 out of 5.0 by Diane2014 Nice place!
This was probably the nicest hotel that we've stayed in. The room decor was enjoyable, the drawers were big, and the beds were comfortable. We ate in the dining room and found the service to be so much better than any of the local restaurants. Breakfast was great! We paid for breakfast with the room and the cost was very affordable. Loved our stay there!
January 12, 2014
Rated 5.0 out of 5.0 by Leezie Stuck in Atlanta near airport
Great hotel with friendly bar area. Great for the price.After a flight was cancelled we were very pleased with this hotel.
January 12, 2014
Rated 5.0 out of 5.0 by Hawk86Q Service was Excellent
We stayed at the Crowne Plaza (Atlanta Airport) and had a great time. We participated in Omega Psi Phi Fraternity, Inc New Years Eve Gala (hosted by Phi Kappa Kappa Chapter) and everything was superb. The ballroom, the set up, the midnight buffett, and of course the room was well above par!! Great job for the value!!! WELL DONE!!
January 11, 2014
Rated 3.0 out of 5.0 by Sandra11111111 Good and Bad
The rooms are very nice and clean. The on sight restraunt was very good . The shuttle service from the airport was helpful and so were the drivers. My only complaint would be the front desk personnel. One of them was very rude on the phone. So much that I did question staying. Once there the other front desk person was nice but not very knowledgable . For two days in a row the bellhop was unable to be found. If not for the shuttle driver making a fuss we may never have gotten our luggage. Customer Service, is very important to me and overall this Hotel was lacking in this area.
January 11, 2014
Rated 3.0 out of 5.0 by Richard Brandich Average
Pretty AVERAGE: one of the 3 elevators was broke during a very busy conference, my 2 room service orders had erors on both, the shirt I left for (same day) laundering did not show up until I was checking out, the 4th and 12th floor vending/ice areas were unkept and dirty, the 12th floor room we stayed in might have had a magnificent view but the one picture window we had in the room was filthy and basically obsurred the outside world. None of the above were show stoppers but all in all they culminated in a very average hotel stay, Would not recomend this hotel.
January 11, 2014
Rated 5.0 out of 5.0 by Gee whiz Great place near airport
The first time I stayed here was when I missed a delta flight. This time I chose to stay before an early morning flight due to the excellent rooms and shuttle service. Also ask about the option to park your car there instead of the airport...excellent choice.
January 11, 2014
Rated 5.0 out of 5.0 by Wachleys Comfortable and clean GREAT, EASY airport transfer
Our room was on the Executive floor. It was very nice, clean and no room complaints. However, I thought the comfort of on floor coffee and breakfast would be available. it was not. We had a very early flight so that would have been very helpful. Other than that the Crown Plaza is our favorite and our go to hotel. We sure wouldn't let no breakfast in Atlanta change that!
January 9, 2014
Rated 5.0 out of 5.0 by JB610 Great for Meetings, Dining and Accomidations
Very convenient location near airport. Shuttle is available to pick up and drop off from airport. Restaurant on-site has a great breakfast and lunch buffet. You can also order off the menu as well. The chef has been with the hotel for years and offers a great variety of foods. The rooms are spacious and clean. Very comfortable beds and everything is well placed for the business traveler (and families).
I recommend this location if having a meeting, or convenience to airport is important.
December 22, 2013
Rated 5.0 out of 5.0 by jp43 Great Stay
Very cleanand quite room. Good restaurants within walking distance.Staff was friendly and helpful. I will stay here again in the future.
December 22, 2013
Rated 5.0 out of 5.0 by Finewine1 Great service
Great service each and every time I stay. The staff is consistently great!
December 21, 2013
Rated 5.0 out of 5.0 by Katie278 Room and customer service was amazing!!
My room was extremely nice, bed was extremely comfortable and the room had a wonderful scent to it. On top of this, the customer service was stellar! Havolyn went above and beyond to not only myself yet I saw the same type of excellent customer service to others. I travel often and she would be one of the reasons for me to come back to your hotel!!
December 19, 2013
Rated 1.0 out of 5.0 by bizi comfortable bed
The only knowledge and helpful staff was the bellman.
December 18, 2013
Rated 5.0 out of 5.0 by Katvette Great Rates & Honest Employees
My stay was typical & I consider this hotel average in this catagory range. However, the BIG standout for me was the honesty of the employees! I left my purse, including my wallet, credit cards, gift cards, checkbook, passport & important keys inside it. I checked out on Sunday morning around 11:00. It was not until 1:00am Monday morning on my way out of town that I discovered I didn't have my purse. I went in to a panic! After calling the hotel, I discovered they had my purse at security. A friend of mine was still at the hotel & was able to bring my purse back to me the next day. EVERYTHING was still in my purse!! I am VERY thankful & grateful to all the employees involved in finding & turning in my purse. I would stay here again for this reason alone!! Thank you to all involved!!
December 18, 2013
Rated 3.0 out of 5.0 by WOE13 We enjoyed ATL right location to everything
Just want to recommend Johnathan for his so support seen a need and did great customer services ethics.
December 10, 2013
Rated 5.0 out of 5.0 by RJ21 Hospitality room brings me back each time
The service received from Havolyn in the Hospitality room is excellent and the reason I continue to stay at this Crown Plaza
December 9, 2013