Rated 3.4 out of 5 by 252
Rated 2.0 out of 5.0 by James614 Unclean room and no follow through
checked in for a holiday stay only to find the room assigned was being used as a storage closet for shower curtains. When a new room was assigned, it was on the interstate side of the building and very noisey, Went back to original room and moved all the shower curtains out of the room only to find out later that the cold water side of the sink did not work. Follow up with managment had no results. I did use points for the stay however that should not matter and should have been refunded due to the room(s) issues but not a word from managment. As a platinum member of IHG was very disappointed and ruined the get away from the kids for the night. The one bright spot was the restaurant staff who did a great job preparing a to go breakfast to be eaten in the room.
December 4, 2013
Rated 5.0 out of 5.0 by Jamie0604 Great Stay
Our family stayed at the Crown Plaza over Thanksgiving. The hotel is beautiful and the staff was great. We got a great internet rate. It was worth the money. I would recommend the hotel to other people.
December 3, 2013
Rated 4.0 out of 5.0 by GJBTraveler Comfortable accommodations and convenient to the office park
I stayed at the Crowne Plaza Ravinia for eleven nights so I can provide some perspective for a long term stay and what the facilities were like. I was in room 545, which was a very comfortable size, very quiet, and had a nice view of the adjoining park. The hotel is extremely convenient to the adjacent office complex, a quick 5 minute walk through the beautiful park. The staff was extremely welcoming, friendly and accommodating.
THE HOTEL ROOM: two double beds, which is fine if you are traveling alone, with a spacious layout with a couch, mini fridge and microwave (not all rooms have this). The bed was extremely comfortable, clean crisp sheets, thirsty towels, locking safe. The bathroom counter tops were marble, but the counter area was a bit crowded with the coffee maker, and did not have a lot of room to store toiletries. Although very clean, the walls and carpet had some staining and appeared a bit dated. Internet was extremely slow and somewhat unreliable, which made it difficult to work at night from your room, and caused me a bit of personal frustration. I may have lucked out and had a larger size room, which was nice and clean, because some of the the colleagues that I was traveling with had smaller rooms, no couch, fridge or microwave.
THE LOBBY: beautiful, tropical decor, with comfortable areas to sit in and hang out in, and meet in a group. There is a great lounge area and bar/casual restaurant.
DINING: we had breakfast at the hotel. The buffet was provided with my room rate, and would normally cost about $10.00. Lots of fresh fruit, cereal, eggs, sausage, bacon, and other assorted hot items: overall, pretty good. The wait staff was very attentive and friendly, and went out of their way to ensure that we had a positive dining experience. For the evenings, we sometimes dined in "Mix" which is the bar/lounge area. The food ranges from burgers,salads, sandwiches; with several dinner choices. Overall, pretty good and convenient. Some of the options were a bit salty or too saucy. It was hard to find low-carb options on the menu. Price ranges from $10 - $25. There is also a fancy restaurant onsite called the Grotto, but I never ate there.
OTHER HOTEL AMENITIES: the gym was a pretty good size, with treadmills, elliptical and weights. Very clean, towels were provided. There is a pool, but I never used it. Right outside is a fantastic patio area adjoining the park, which has lots of nice walking paths through the lush woods. The computers at the business center were not working, so I was unable to print a document that I needed for my meeting.
PROXIMITY TO SERVICES OUTSIDE THE HOTEL: the office park is a convenient 5 minute minute walk from the hotel. Starbucks is around the corner. There is a huge Mall across the street with many dining options such as Cheesecake Factory, Maggiano's Little Italy, Goldfish sea food restaurant, and the Mall food court. There is free shuttle service to anywhere within 2 miles of the hotel. The Marta train stop is within a mile. Downtown Atlanta is far from the hotel, a $35 cab ride from the hotel (or more during rush hour).
With the exception of the slow internet, my 11 day stay was comfortable. I appreciated the convenience to the office park. The staff, especially the food servers and front desk, were friendly and went out of their way to be accommodating. I would recommend this hotel if you have business at the office park on Ravinia Drive or within the hotel.
November 27, 2013