Rated 4.2 out of 5 by 49
Rated 5.0 out of 5.0 by beckettcmn Good visit, good staff, some upgrades
I stay here quite often throughout the year. Always been pretty good hotel and still is. They've added some new small things like a refresh station in lobby, map for running/jogging close by, and a "do everything plug in" within the room. Asked for a extra sleep pack and staff accomidated me quickly. I would recommend staying here.
October 7, 2013
Rated 5.0 out of 5.0 by nailtech Nice staff and fun stay
I stayed at the Crowne Plaza for a wedding I was in. When making the reservation the front desk staff I believe her name was Dameka was very helpful in telling me about the hotel. When checking in I was greeted with a smile and checked in by a very nice young man Mashawn. Anytime I called down the staff accommodated me very time efficiently. I didn't get to check out Omalley's or the 24hr pool but I will definitely try it next time I come to visit!
October 1, 2013
Rated 4.0 out of 5.0 by KCCap great loction and good quality
Enjoyed our stay - good location - nice to have a restaurant in hotel. Would like to see some kind on shuttle/bus service to the Palace for guests staying at the hotel. Would be happy to pay for service.
September 25, 2013
Rated 5.0 out of 5.0 by EGKF Great stay
This is our second time here, and it was great. Excellent service and clean accommodations.
September 23, 2013
Rated 5.0 out of 5.0 by Lucy53 Very accommodating and friendly staff
We Reserved a block of rooms for our daughter's wedding and Crowne Plaza couldn't have been more accommodating to our out-of-town guests. They provided a special room for the bridal party to have their hair and makeup done and a shuttle to and from the church. Since all 100 guests (including the bride and groom) were coming from out-of-town, we can safely say Crowne Plaza played a big role in the success of the wedding. Thank you Auburn Hills Crowne Plaza!
September 19, 2013
Rated 5.0 out of 5.0 服务还不错
September 13, 2013
Rated 5.0 out of 5.0 by Heatherb10 Perfect
Traveled from Toledo for a concert in Pontiac and stayed at this hotel. The room and service was great. Everything was very clean and in order and we had no problems with noise or anything. I would definitely recommend this hotel to anyone and stay there again if I am in the area!
September 11, 2013
Rated 2.0 out of 5.0 by Shelly273 Terrible Room Size
I booked a room for two adults and 3 children. The room was so small we felt like we were put in a shoe box. Bathroom was nice and good size.But it didn't meet our needs at all. The pictures of the plaza look nothing like the real thing. We will never stay here again.
August 21, 2013
Rated 5.0 out of 5.0 by BillPittsburgh Very positive experience
I visited the area to participate in the Woodward Avenue Dream Cruise. I found that the hotel met all of my needs, and had plenty of room to park my truck, trailer and show car. I shall return!
August 21, 2013
Rated 2.0 out of 5.0 by Disappointed53 Less than stellar
We were part of a wedding party that utilized one of the meeting rooms for its reception. It was an admittedly busy weekend, but part of our group was denied the opportunity for early check-in; yet when they tried to check in at the regular time, they were told their rooms were not ready because of late check-out of prior customers. Front desk personnel were rude. Later, my teenage son went to O'Malley's, the hotel restaurant, to order some food to take up to the room. He was summarily ignored for 15-20 minutes and was never served. It was only after I contacted the front desk and subsequently spoke with the restaurant manager that he was able to get someone to take his order.
Although this was a personal trip, I travel a lot for business, and this was an unhappy hotel experience.
August 21, 2013
Rated 2.0 out of 5.0 Average only
No room service available as part of the hotel. The only service available is from the third party restaurant/Bar in the lobby. After 11:00 pm they only serve Pizza and you will be stuck with no actual room service in the hotel.
We ordered a cup of milk for our little one, and they charged us $3.5 for the cup of milk and $1.5 for delivery !!!
No safe box in the room.
No fridge in the room.
August 16, 2013
Rated 5.0 out of 5.0 by Birthdaygal A special experience.
Was treated to a special 60th birthday surprise. A very pleasant surprise ! The staff was very accommodating and informative. The room had an impressive wow factor. The cleanliness was exceptional. We had a very good buffet breakfast the following morning in the restaurant. The wait staff was courteous and attentive. Our stay was enjoyable and comfortable. A great way to surprise your special someone.
Thanks Crowne Plaza Staff !!!
August 15, 2013
Rated 4.0 out of 5.0 by Trazer Tony
The hotel, room and on board restaurant are great. Nothing particularly special - just nice average. The desk clerks are great at getting you what you might need. The work out area needs some maintenance as does the so it yourself washing machines. That's where Tony comes in. The washer worked fine - but the drier didn't so I had two wet loads of clothing and I had plans for the evening that didn't include a laundry mat. After figuring this out I went to the desk clerk and asked if I could borrow the commercial drier they use for towels and sheets. That was a no. She called this guy named Tony (whom I haven't been able to find). And not only did he dryly clothes - but folded them and placed them on my bed. Cheers to Tony! I don't know who you are - but I really need that help and I can promise you - karma will find you. Thanks so much!
August 12, 2013
Rated 5.0 out of 5.0 by NicoleVH Great front desk service & housekeeping staff!!
The room was comfortable and clean, which is very important for our family. We brought the pack n play for our daughter but forgot the sheets and a blanket. I called the front desk, and housekeeping was there in a very timely manner to bring what we needed. The 2 guys on front desk, I know one is an Assistant Manager, were wonderful!! I asked for their names and then accidentally lost the card. My family and I must have always been heading out of the hotel when they started working because they were working all the time! It's nice to see familiar faces. We love this location, not too far from the Great Lake Crossings Outlet mall.
July 28, 2013
Rated 4.0 out of 5.0 by wife2abadge a nice place with a good location
We stayed here in July 2013 because my daughter and friend were attending a concert at The Palace. It would be PERFECT if they had some sort of shuttle for concert-goers. It took me 45 min to drop the girls off, and more than 45 to go pick them up, even though the drive was about six miles round trip!
The room was fine and the bathroom was quite big, which was nice. Even with the curtain clip to hold the curtains closed, we were awakened by the crack of dawn because there was a space by the air conditioning that couldn't be covered. The desk employees varied in friendliness, but none were rude.
We used the pool (bathwater!# which had a really neat lift #hot tub too) for people needing assistance getting from a wheelchair into the pool. The fitness room had decent cardio equipment, but the weight machines were in need of a bit of maintenance. They seemed a bit sticky.
The food at O'Malley's was good, but the service was terrible. The waitress forgot two things, didn't come back to ask if we needed anything, and I had to take the bill to the bar to pay, where I had to cool my heels for several minutes until she came out of the back.
In spite of that, I'd stay there again. It was fairly quiet, clean, and the location was very handy.
July 20, 2013
Rated 3.0 out of 5.0 by CandFam Great room & excellent service but rude wedding guests
Service was excellent!! MASHAWN at the front desk was excellent!! Very focused on ensuring that our stay was the best possible! He was extremely friendly and professional. A great representative of the Auburn Hills Crowne Plaza.
I reserved 3 rooms for my family as we were in town from the other side of the state for a family reunion. Mashawn worked very hard to get us adjoining rooms which really made our stay so much more special!
The only down side was the floor was filled with wedding guests who became more and more intoxicated as the evening went on. Then the loud arguing and profanity began and lasted until early the next morning. Luckily the room with the baby in it was a bit further down the hall from our adjoining rooms and he slept great (best he's ever slept in a hotel in fact!!). Maybe wedding parties should all be on one floor with no other guests?
July 19, 2013
Rated 4.0 out of 5.0 by WorldTraveler4321 Overall Good stay
First, I had no major issues during my stay. Staff was friendly and courteous. Was leaving one afternoon and was stopped by a front desk worker pointing to a batch of freshly baked cookies...very glad he did. The O'Malley's restaurant was ok for breakfast, nothing special. For evenings, the bar had a great selection of local Michigan craft beers which I was pleased to sample.
Getting to the actual room, was good size and had no real problems. Would like to point out that having a wet bar and refrigerator are nice but no microwave to heat items was a let down. Was upgraded to a Jacuzzi room, but this was not an impressive upgrade. Jacuzzi was outdated and had knobs that fell off. Toilet also had an issue with the float resetting after each flush. My biggest annoyance at hotels, especially in the summer, is AC issues. I had no problems on this front and was very happy that the air blew cold the entire stay.
July 15, 2013
Rated 4.0 out of 5.0 by rockey1988 The staff is always A #1
Better check the fan in the bathroon roon 502. It was closed when we arrived with lots of dust and dirt. plugging it. Managed to get it open by hand but there was very little sucktion to take out the steam from the shower.
July 9, 2013
Rated 2.0 out of 5.0 by GWade Five Weddings at venue on same day creates lots of noise
We arrived after 11pm and were ready for a good night's sleep. We heard a gurgle in the bathroom and upon investigating, saw nothing wrong. Went to sleep around midnight. The sink gurgled again with black gunk coming up which we reported and were offered to be moved to another room. We declined as we were both trying to sleep. At 12:30 the first wave of party goers came up the elevator, which dings, every time the door opens. The people were noisy, yelling for 'Eric' etc. They kept the door open across the hall from us which added to the noise level. I informed the front desk and they said they would send security. I do not know if they did. The second wave of party goers arrived on the floor after 1am. The Third wave arrived after 2 am. I was amazed at how rude and obnoxious people were. In the morning I suggested to the front desk that they hang a sign in the elevator to 'remind' people that some guests have already retired for the evening and to be quiet. He said that it wouldn't help. It is like this every weekend. So be warned if you stay here on the weekend. The staff we encountered were very nice,especially our waitress in the restaurant. As far as the room was concerned, we thought the room was decorated well but the mattresses were very soft and we just sunk in the middle. I would not stay here again when there are other places in the area that are as nice. We also received no recognition as priority club members e.g. no bottled water, etc.
The maintenance people did come to fix the sink at 11am as we were walking out of the room. There was no maintenance staff on duty during the night.
July 5, 2013
Rated 5.0 out of 5.0 by Josh32 The Staff
I've now stayed at this property multiple times. A lot of the staff is different than the last time I was at the hotel. I originally had a reservation for the begining of June for a high school reunion. I decided not to stay due to how absolutely rude the night auditor was to me the night before (I believe her name was Pam?#. I did make another reservation more recently and stayed. I was greeted very warmly at check-in and after enjoying a great swim and relaxing time in the hot tub I was just as warmly greeted by Darlene #a different nigh auditor# who was very friendly. The Executive Housekeeper Ray was an absolute pleasure as she always is when I stay as well as Duke the maintenance man. The evening staff in O'Malleys was not overly friendly #with the exception of Roxy who is ALWAYS friendly# when I first came in, but the morning staff was very pleasant and friendly. The over all stay was very good. One thing I would defintely recommend is either get your other auditor #Pam?) some people skills or get another full time auditor she will ruin any stay that could have potentially been great.
July 3, 2013
Rated 4.0 out of 5.0 by Junjun2 Hotel review
Had laundry, however, just one and wish to have more machine.
Also elevator move strange, need to fix it.
More than these, this hotel are great and wish to have more to stay in the future!
June 20, 2013
Rated 5.0 out of 5.0 by ckcowl great comfortable bed- customer service excellent
we came down to go to a Tiger's game- checked in early- the staff was very friendly and helpful, got us all situated quickly so we could drop off our bags & head to the game. the bed was so comfortable- we both slept really well. the room & bathroom were very spacious, comfortable and arranged well- it was so nice to have a nightstand on both sides of the bed instead of just one side! we try to stay here as often as possible.
June 14, 2013
Rated 5.0 out of 5.0 by JedH Great support service
When checking out on my last visit I figured out that I had lost my Bluetooth earpiece for my cell phone. I called back and talked to housekeeping and they immediately went and checked my room; found the earpiece and left it at the front desk. I stopped back at the hotel before I left town and got it back.
In the past, they have stamped my mail at no cost and mailed it for me.
I appreciate the attention that the staff gives me any time I stay at this property.
May 22, 2013
Rated 5.0 out of 5.0 by CoastalJJ17 Best IHG!
I travel alot to this area for business and have stayed in many different IHG Hotels. Although they are all very nice, this Crowne Plaza location is top dog! The staff is very friendly, the rooms are in great shape (and quiet at night), they have a great workout facility, pool, hot tub and dry sauna. Plus the attache pub has a fun atmosphere and great food. This is definitely my new home when I travel to this area!
April 24, 2013
Rated 4.0 out of 5.0 by cnjr Great Staff
Just wanted to drop a note that the primary reason I stay at this property is the friendliness of the staff. From the reception, to the restaraunt...i always feel welcome.
April 22, 2013
Rated 1.0 out of 5.0 by SusanL55 3 different rooms in 4 days
Work trip and I don't get to select my hotel.
I was in this hotel in January:
Room 1 - walked in to find someone was already using the room
Room 2 - not king bed (as requested)
Room 3 - king bed.
I was in this hotel last week (4/8-4/12):
Room 1 - leaky ceiling over the bed
Room 2 - handy cap room with 2 full size beds
When I returned to the room after work, I couldn't get in. Went to the front desk and they said they've decided to move me to a room with a king bed. I asked why would they do that without telling me. They had my cell number but never called to ask. Furthermore, they didn't move all my stuff. Left 2 drawer full my clothing in Room 2 where I couldn't get in.
April 17, 2013
Rated 5.0 out of 5.0 Family Atmosphere
Once Again, my stay at the Crowne Plaza Auburn Hills was terrific. Chuck, Katherine and all the staff make you feel like you have come home from a long raod trip, They remember your name, make sure you get the room you liked or asked for previously and cannot do enough to make your stay comfortable.
Tuesday night Manager Welcome party cannot be missed, Chuck serves up a great drink complete with munchies. Try a Martini, he has mine down to a "T".
The bar is a good place to hang out if your alone for a meal, Roxanne and Carol will look after you and the food is good as well.
Try this place out and if your not happy see the staff and I will guarentee they will fix the issue and make you happy.
April 3, 2013
Rated 5.0 out of 5.0 by Roger123 3 night Business Stay
A very nice hotel to stay when in the area. The in hotel bar/restaraunt was reasonable priced, very good food and a great selection of on tap beers.
March 12, 2013
Rated 4.0 out of 5.0 by George16 Very Nice
Overall, a pretty good experience. The hot tub chlorine burned our eyes. And there were no mini fridges.
But everything was clean and the staff was great.
The Tuesday cocktails and hors d'oeuvres by the pool was a classy touch.
March 11, 2013
Rated 4.0 out of 5.0 by dan64 Great staff support
I had a good stay as usual at the Crown in Auburn Hills, the staff is always helpful and efficient, but on this stay Vonda was especially helpful with room changes and reservation changes.
March 9, 2013