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Rated 4.3 out of 5 by 273 reviewers.
Rated 3.0 out of 5.0 by Staff Front office staff at the Crowne Plaza Auckland were not terribly friendly or helpful when I discovered my booking was incorrect and not as I had specified. This has not been my experience in the past. Restaurant staff were friendly and welcoming. February 26, 2014
Rated 5.0 out of 5.0 by Another Great Stay This was the third great stay at this hotel. After 30 plus years of staying at other well known brands and boutique hotels in Auckland, I have switched my business to this hotel. I know I mentioned this in another review, but the staff are top knotch and they go out of their way to remember you name and preferences. Housekeeping and laundry, all efficient as well as room service is right there when you need them, even when the hotel is at capacity. Speaking of, like so much of Auckland this summer the hotel was sold out. Amazingly I was able to secure a room on the executive floor. And although the lobby was always buzzing, my room was quiet with a view. I see that there have been other reviews this month critizing this hotel for lack of upgrades or 'comps' for premium members. What people fail to understand is that Auckland is a very busy place and on a weekend where there are main events at Vector Arena, Western Springs, plus award ceremonies, it can be as hard as getting a room in LA during the Oscars. February 26, 2014
Rated 5.0 out of 5.0 by Great staff and service !!! First stay in your hotel, but not the last !!!! I recommend it !!!! February 26, 2014
Rated 5.0 out of 5.0 by Great room and service We had a great stay at this hotel and really appreciated the upgraded room on arrival. We were able to check in early and the staff made us most welcome. The room was very comfortable and we look forward to staying with your hotel again Bryan P February 25, 2014
Rated 4.0 out of 5.0 by Good central position Nice lobby and attached to a mall. Poor and mean wifi services. Terrific breakfast with really helpful staff. Room fine but poor outlook over car park. Good opening windows to avoid the air con. Lots of lifts with two outside ones with great views. Expensive for what you get. No advantage from being a IHG Rewards customer. February 24, 2014
Rated 5.0 out of 5.0 by New Zealand Trip Great hotel located near the centre of the city.Breakfast is excellent and rooms are very comfortable. February 23, 2014
Rated 1.0 out of 5.0 by Poor Service Bad Service Was told to wait for 40-45 min for dinner to be served and asked it would be better if i came back after an hour to hour and half. On using the Room Service, again was told would take 40-45min. When Order was delivered was the wrong order. I ordered for Grill Fish, chunky fries with Chimchurri sauce, apple juice & Green Salad. While there was fish, i was given Steamed Vegetable instead of Green Salad and New Potates instead of chunky fries. Staff confirmed she would replace with correct order. Correct Order arrived after about 40 min, by which time my fish had gone cold. There was no offer to replace to the cold food, had to eat the fish cold. February 23, 2014
Rated 3.0 out of 5.0 by Mixed experience This is a nice hotel but I waited 1 1/2 hours for my room service dinner (which was a salad). When I called to ask where it was the response was vague. I told the staff about the issue at check out when I was asked "how was your stay?"and the response was a grunt. Not very good service given the cost of this hotel. Don't ask about the stay if you are going to ignore the response. February 23, 2014
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