Rated 4.2 out of 5 by 202
Rated 5.0 out of 5.0 by Jeff301 Outstanding Hotel in the Center of Auckland
Our visit at your hotel was absolutely perfect. The room was clean and quiet, your staff extremely helpful and knowledgeable, and the service at every turn was superb.
We will definitely stay with you again should we return to Auckland.
December 1, 2013
Rated 4.0 out of 5.0 by Kiwi1 P.Privilege01
From not being upgraded as expected, to the lack of provision of a soft pillow after 2 tries, and then being overcharged with GST when the price quoted was GST inclusive this stay was not memorable.
It is amazing how welcome one is made to feel overseas with Crowne Plaza and IHG platinum membership but it is a different story when staying in NZ.
November 29, 2013
Rated 5.0 out of 5.0 by Chanel Lovely comfortable Stay
A beautiful Hotel with every service provided. Very close to great shopping and the Viaduct entertainment area. All staff are very pleasant and helpful. Well Done Crown Plaza .... Thank You
November 28, 2013
Rated 3.0 out of 5.0 by s73k Ok Hotel, Poor Restaurant Service
This Crowne Plaza is nothing to rave about, rooms were up to standard and some staff were friendly and helpful. (In all my other experiences all staff make you feel like you are their guest, not just another customer.) The disappointing thing was the restaurant service. We were the second people in the restaurant and it took about an hour from when we sat down to when we got our meal. We felt this was very poor as we did make mention to the wait staff that we heading to a show so needed our meals within a reasonable time and other people who came in after us received their meals before us. I would not recommend the restaurant.
November 28, 2013
Rated 3.0 out of 5.0 by KD0507 nice location
the hotel is in a great central location
i was disappointed that my Platinum level was not acknowledged, no upgrade or access to lounge area or free internet
the room was good and the level of service by the staff was great
November 25, 2013
Rated 5.0 out of 5.0 by Suzy22 great stay
Amazingly comfortable bed. Very quiet. Great location, two minutes walk to the Civic Theatre. Late check out was very good too.
November 24, 2013
Rated 5.0 out of 5.0 by sugah5068 Wonderful staff and property!
We enjoyed our stay at the Crown Plaza not only because of the well appointed room but also because of the friendliness of the staff!!!!
November 21, 2013
Rated 3.0 out of 5.0 by FionaL Disappointing this time
Our room was an unusual shape - has the same furniture as the other rooms but the furniture is isn't very functional due to placement. The luggage bench was directly under the wall tv and the chaise in the corner.
We couldn't get wifi (assuming it was because we were at the far end of the building# which was frustrating.
Housekeeping was good until the last night - some items were not replenished.
We had often been upgraded due to status but this time I felt we were downgraded! We've stayed at this hotel a lot and plan to do so again. If we get an odd shaped room at the far end of the corridor again I'll be asking to be moved.
We had dinner in the restaurant with others #table of five) and, upon booking the table, were advised that a larger group was to be seated soon after us so we should order quickly. We had no problem with that but waiting staff were slow so, despite being ready to order as advised, dinner was later than expected. Food was good so no complaints there.
The breakfast service wasn't great this time either. We weren't offered hot drinks when we were shown to the table. We waited some time before I went to find a staff member to take our drinks order. Food on the buffet was being replenished but quite slowly.
November 21, 2013