Rated 4.3 out of 5 by 373
Rated 5.0 out of 5.0 by Bwaldo10 Great spot in CBd aukland
One of the best large hotels I've stayed in, but don't try to write a review, it takes too long
July 18, 2014
Rated 4.0 out of 5.0 by Ex-pat Kiwi Centrally located
The hotel is in an excellent location for meetings in the central city. The rooms are great, comfortable and light and breakfast has a good range of options. Staff are efficient and friendly. Would definitely stay again.
The internet connection was reliable but the only negative comment is the very high daily costs of internet access in this hotel. I would hope that high quality hotels such as this soon catch up on the economy priced hotel market and begin to include internet costs into the core room charge.
July 14, 2014
Rated 4.0 out of 5.0 by Andrea12 convenient location
The hotel is in a good location, close to shopping, public transportation, city sights. My initial check in was not the best, the gentleman desk clerk being abrupt and not forthcoming regarding the bond placed on credit cards. My check out was quick and the woman desk clerk took the time to answer questions and explain the bond on credit cards. This hotel policy leaves a bad taste--a possible reason to not stay here again.
The Concierge staff were pleasant, friendly, and helpful at all times. Other staff that I encountered were always friendly.
My room was well appointed and comfortable, and my request to not be near the elevators was fulfilled--I do appreciate that. Over all my hotel stay was pleasant.
July 11, 2014
Rated 5.0 out of 5.0 by porky 1 great stay
bed was nice room was nice n clean overall was a good stay stayed at queenstown crown was not as good as auck. breakfast wasn't flash at queenstown
July 10, 2014
Rated 5.0 out of 5.0 by Sallycoco Excellent Hotel with excellent service
Fantastic staff that were all warm, friendly and respectable.
July 10, 2014
Rated 1.0 out of 5.0 by Tben Wouldn't stay again
- The rooms are outdated
- Not kept to high a standard of cleanliness
- I stayed in the middle of winter and had the airconditioning on and was still hot
- Ordered room service and was given a meal with additional ingredients that weren't mentioned on the menu, when I sent it back I was told they would discount my meal by 25%, I had to argue with them to remove the meal from my bill completely
- Definitely would not stay here again
July 10, 2014
Rated 4.0 out of 5.0 by Welsh Lady Great location for Sky Tower and Smith and Caughey's - what more can you ask for !
Clean and cozy rooms, friendly staff, glass bottom lift, great food menu, nice lounge/bar and recommended, however no great views unless you stay in a Club room..
July 9, 2014
Rated 5.0 out of 5.0 by Brucemck Home away from home
Always friendly and comfortable. I have stayed here about 15 years.
I like the gym but it would be great if it had a few foam rollers.
July 8, 2014