Rated 5.0 out of 5.0 by Travelerforever Great Service Team.
Great experience and enjoyed the stay. I would recommend the Crowne Plaza
June 14, 2013
Rated 5.0 out of 5.0 by Qstorm Business Travel
When I arrived at the Hotel which was very late 10 p.m. or so the Guest Service representative informed me that they did not have any rooms in the category that I had selected. He informed me not to worry because he was going to provide me with an upgrade since I was a valued Priority Club member. I must say that he indeed took very good care of this exhausted business traveler, he put me in a suite for the night, it was absolutly wonderful. For that day I felt like a Princess... Thank you so much! The service was wonderful. I will book at the Crowne Plaza the next time I am in Austin...
June 14, 2013
Rated 2.0 out of 5.0 by frustrated987654321 Need a manager for the restaurant and front desk
I checked out and the computers were down, they said they would send my invoice by email I never received it, I called today and was put on hold after 15 minutes I hung up.
I had 2 rooms reserved, one on my company credit card one on my personal card, they charged my company card for both rooms, cant get them to get it resolved.
I stayed there all week, this may sound petty, but it was a big isue for me. All I want for breakfast is grits and eggs. They had grits but whoever made them, made it to where it was a soup, literally like water. I complained the first day, again on the second day, again on the third, they said they would fix it but of course it never happened. I finally gave up on the breakfast, even tough it was included in my price and went to Denny's.
I stay in Austin 10-15 days a month. I just made reservations at the Doubletree for next week. I don't mind mistakes but at least try to fix them
June 14, 2013
Rated 4.0 out of 5.0 by UTparent Quiet and comfortable
Room was quiet during the night and beds were comfortable. Very clean and location wasn't far from University of Texas. Check in has been a little slow the two times I have stayed here.
June 10, 2013
Rated 3.0 out of 5.0 by Rob9502 Comfortable beds, small bathroom area, clean room.
The stay at Crowne Plaza was good over all. The room was clean and beds were comfortable. The bathroom area was rather small, room for one person at a time (not so comfortable when traveling with family). And make sure you tell them when making reservations to include the free breakfast or you might just be paying for your breakfast in the morning as I almost did.
May 23, 2013
Rated 5.0 out of 5.0 by jujumom Overnight
Needed a room last minute. Great room, great bed, would definitely stay there again.
May 21, 2013
Rated 3.0 out of 5.0 by ABCTEXAS Entire hotel needs to be updated
The rooms are very average, but are in need of updating. The lounge and restaurant need updating as well. Decent location, and you can walk to a few nearby restaurants. Front desk staff were very helpful and friendly. Waitress at lounge was very rude. The margaritas are good though. Stayed here for a conference, but wouldn't stay here just for pleasure.
May 15, 2013
Rated 4.0 out of 5.0 by PamBH Great service, very welcoming
The hotel is dated and is in need of an upgrade! With that said I had fantastic service. My room was upgraded as a Priority Club member and I was given a complementary drink both evenings I was there. I overheard one of the wait staff talking to a guest about room service, the guest wanted breakfast for dinner, and she was very accommodating and worked very hard with in the restrictions of what the restaurant had available to help the guest get what they wanted. Other hotels would have just said no, she worked very hard and being able to say YES! That is terrific customer service.
May 9, 2013