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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 526 reviews
83%
Recommend This Property

Ratings Breakdown

526reviews

  • 5 Stars
    294
  • 4 Stars
    109
  • 3 Stars
    56
  • 2 Stars
    34
  • 1 Stars
    33

Face Towel Problems

By

2015 八月 08

Hotel is a little outdated despite remodel touch-ups, but the staff are excellent and try their best to make you feel welcomed. My problems with this hotel are they do not like to give you face towels and room being hot. I stayed at this hotel for several weeks- I take baths in the morning, at night, and again the next morning, The morning crew does not like to replace used towels and IF they replace the towels, it's only one towel given. The workout area and the restrooms are small and the mattress quality could be better.

On a better note, morning buffet is excellent and the dinner lounge is not too shabby...peach margaritas are the best *go during happy hour.

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Check in time

By

2015 八月 08

As A flight crew we are normally given some latitude when checking in early. We sat in lobby from 11:30 until 2:30 pm. Ridiculous !

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A hotel which is more tired than you are!

By

2015 八月 06

platinumelite

The first impressions of the hotel aren't that bad, but once out of reception, the tiredness shows. The bar is awful with rips on the sofas and generally not a nice atmosphere and the guy working behind the bar was useless. He forgot our drinks and food order and once sat down, even the girl then waiting on said he wasn't very good!

The bedroom itself was actually quite nice although the bathroom was very cramped. I was hoping for a good night's sleep after a very long day, but instead was awoken at 4.30 in the morning with screaming and doors being kicked in. It turns out there was a "drugs and firearms" incident on my floor which not only woke me and my colleague, but scared the life out of us too.

I spoke to the desk the following day and asked for a late check out so I could try and get more sleep after my meeting. They did honour this, but not an apology in sight. I appreciate the incident may have been out of their control, but an apology wouldn't have gone amiss under the circumstances.

Needless to say, I won't be choosing this hotel on my next visit to the area

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Great Location

By

2015 八月 06

platinumelite

I stay at this location because of the proximity to downtown and only a few miles to my family. The staff is always helpful and friendly.
My last stay was the first time to travel to Austin alone. I ordered room service for dinner on the night I arrived. I do not know if the decision have a woman deliver my dinner was by design or chance but it certainly made me feel secure. So thanks to the restaurant staff for this excellent service.

The only issue I had was with the furniture by the pool. A little worn and outdated. Poll area was clean as was the pool.

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Great hotel...Great location

By

2015 八月 06

club

Great stay, very clean. Pool was a little disappointing.

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Great Stay and Conveniently Located to Downtown Area

By

2015 八月 06

club

When staying at the Crown Plaza, you can expect a caring and professional staff, wonderful foods and a good night sleep. The hotel provides everything you'll need for a long or short term stay while in Austin.

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Outstanding room and exceptional service.

By

2015 八月 04

club

Quality of hotel is great value for the price. Breakfast and lunch were delicious and service was great. The stay was very pleasant.

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Comfortable Bed and Great Service

By

2015 七月 30

club

My associate and I had a double room with the 2 regular size beds. The bed was extremely comfortable with many pillows to sleep with. The room temperature was perfect and the decor was very attractive. The bathroom not only had the customary blow dryer but a lighted makeup mirror which we found to be very helpful. Our meetings were held in the hotel meeting rooms and the quality of accommodations for that function was excellent. The food and drink in the bar and restaurant was of good quality and a fair price. Overall, my experience with this property was very satisfying and I will definitely stay in this facility again when I return to Austin for future meetings.

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Very nice hotel with great service

By

2015 七月 30

club

The staff was courteous, the property was well kept, and my room was very comfortable. Overall an excellent value for the money.

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Great atmosphere, staff excellent

By

2015 七月 29

club

Priscilla Colton assisted me everyday w/efficiency, professionally. Loved her attitude. Beds were very comfortable. A/C was excellent. Food was excellent. Had breakfast everyday.

(Butter was frozen). Could not spread it.

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Watch your credit/bank cards carefully after you check out.

By

2015 七月 28

club

I stayed here with a roommate for a conference and it is now 10 days after my stay and they are still doing a billing/refund dance. So much so that I now have overdraft fees from my bank.

Posted byHotelStaff
2015 七月 31
We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. I have asked our Front Office Manager to look into your billing issues.
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Great Customer Service

By

2015 七月 27

I love staying here when I'm in town, I won't stay anywhere else because of the service I receive!

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