Crowne Plaza Austin

Hotel Front Desk: 1-512-3235466

Hotel Fax: 1-512-3715257

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Austin Bergstom International Airport (AUS)

- Distance from hotel: 12 MI/ 19.31 KM North West l

- From Airport to Hotel Hwy 71 north to I-183 north, 183 north to Hwy 290E, Hwy 290 E and exit on IH 35 N exit, Hotel is on right hand side

Amtrak Train Station

- Distance from hotel: 7 MI/ 11.27 KM South West

- Take I-35 South to East Cesar Chavez Street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free self-parking is available to all guests and event attendees. The hotel has over 500 parking spaces including 15 handicapped spaces located in front of the hotel.

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Hotel Highlights

We are proud to have received the prestigious Quality Excellence Award multiple times. We provide outstanding, personalized service unmatched by other hotels in Austin, Texas.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 248 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great service and staff.


02 septiembre 2014

Staff friendly---room perfect. Breakfast easily accessable and much variety.

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Covington business


02 septiembre 2014

Hotel and staff were great. Room very comfortable and set up for a business traveler. Great location for doing business in Austin. Appreciated free parking.

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Needs some TLC


30 agosto 2014

The staff I came into contact with (especially Cynthia on the Front Desk) were all professional, friendly and helpful. However, the hotel needs some TLC as it looks dated and a lot of the fixtures are old and worn. I had a poolside room with a patio door (3 locks) that was difficult to open - I could get it open just enough to get out on the patio. Light switches had a build up of dirt and areas of the room had obviously not been dusted for some time. Everything was a little tired. I ate in the restaurant one evening and the food was ok (but the salmon and rice I had was super salty) although I felt like I was in a sports bar. Several tv's on different stations, but all sport and while I ate there for convenience, as a woman traveling alone, not somewhere I would normally choose to eat. I wouldn't recommend the hotel to friends or colleagues but I would possibly stay again for the odd night but only as it is so close to the business location that I need to visit.

Posted byCustomerCare
09 septiembre 2014
Dear Lunagal60, Thank you for posting a review of our property and for being an IHG Rewards Club Gold member. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. We appreciate the compliments on our hotel staff and location. However, we apologize for any inconvenience you may have experienced due to the condition of the property and amenities. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service and accommodations continually. Thank you again for your comments. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask. Sincerely, Zelyn N Case Manager IHGCare
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Lost my future business


27 agosto 2014


checking and reservations was a mess, i was assured this room would be built to my card which is on your files. You finally did charge my card but not after putting my daughter and her new husband through a nightmare at the front desk.

Posted byCustomerCare
07 septiembre 2014
Dear brousey, Thank you very much for taking the time to share your feedback. We always strive to provide great service to all of our guests, especially our loyal IHG Rewards Club Members. However, on this occasion, we apologize your daughter's stay was negatively affected by the level of service they received. We would like to address this further and have sent you a private message. Sincerely, Zelyn N. Case Manager IHGCare
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