Rated 4.8 out of 5 by 78
Rated 5.0 out of 5.0 by Bluetooth When little things matter...
Having stayed at many Crowne Plaza Hotels in the past, I already had high expectations when I booked my stay with Crowne Plaza Bangkok Lumpini Park.
From the moment my partner and I arrived, we were greeted politely by the doorman. The bell/concierge team helped with our bags and escorted us to the reception on the 23rd floor. To my surprise, all I had to do was present my passport for ID purposes and my IHG rewards card. The reception team immediately recognised my Platinum elite status and took care of the rest. The entire process was actually exciting, especially after getting off a long international flight. I was offered the usual IHG platinum elite items, but to my surprise, I was also given complimentary access to the club lounge, breakfast and chocolates. Unlike one other hotels (which I won't mention), this offer was made to both my partner and myself. Even the complimentary arrival drink was offered to both of us.
This is an older style hotel, with a few modern touches done through recent renovations. With our previous visit to this hotel, we had an issue with our room on the 28th floor smelling like cigarettes. This was a non-smoking floor, but it seems that it had previously been a smoking floor at some stage of the hotel's life. We're avid non-smokers and this was a major issue pointed out during our previous stay, particularly this stay because we were travelling with our 20 month old baby boy. It was great to see the team had acknowledged our feedback and this time we were placed on true non-smoking floor.
This hotel does not have all the latest gadgets such as RFID locks, electronic blinds, or even fancy "mood lighting". So what makes this hotel stand out from the rest?
It's the little things that matter.
- Service was by far the best I have seen.
- Staff was extremely polite and everyone remembered my name
- Regardless of where I was in the hotel, I was always greeted. From the housekeeper in the hallway, to the restaurant and lower lobby.
- The bedding is one of the most comfortable I have experienced.
- The rain shower and the water pressure was perfect.
- The hotel uses a really nice wooden baby cot, compared to many other Crowne Plazas these days who use the plastic port-a-cot.
- On the second night, we were surprised to find that in our room and the team had left for us a little elephant plush toy. The turn-down service had gone to the trouble of making up the cot and tucking in my baby boy's favorite toy (pooh bear) into the baby cot. Next to our bed, there was a small towel on the floor that simply said "Sweet Dreams".
- In both the restaurant and club lounge, the team was extremely friendly. They took the time to make sure we enjoyed our breakfast in the morning and canapes in the evening. The team paid extra attention to our baby boy who was always curious about everything. He enjoyed all the attention given to him throughout his stay.
- We asked the concierge team to recommend a good tailor as I needed a new suit for a business meeting. We were impressed by the quality of service provided by their recommendation. It is good to know that the team listens to feedback from previous guests and is not simply recommending things that are convenient to them (as they do in many other hotels).
- The lifts are on a setting where it is seems to magically follow us and anticipates where we want them to be. I never had to wait more than 30 seconds for a lift - something that is usually taken for granted these days. Quite often I read reviews where people complain about slow lifts in hotels, but this one is amazingly fast.
Although I am not allowed to mention any specific names in this review, all of the team at CROWNE PLAZA BANGKOK LUMPINI PARK deserve a big thank you from us. Thank you for making our stay so memorable, and I hope to visit again soon.
November 3, 2013
Rated 5.0 out of 5.0 by Kevin72 Strongly recommended
Although I stayed only one night at this hotel. The staff are very friendly and helpful. They recognised the platinum club member and had tried their best to upgrade my room although there was a limited available.
The breakfast was a bit let down with only western and japanese foods without any local Thai selection at all. Hopefully this could be improved.
Would definitely come back next time
November 1, 2013
Rated 5.0 out of 5.0 by mercedeswys Classy and comfortable hotel
2 lift is required to reach the room but lift is very fast as it only cater for a few floors. Great customer service from the moment I checked in to check out. Bed was comfortable and good amount of english movies. The Best part for me was the breakfast. The moment you sit down, they already ask you what juice you want and how you want your eggs to be. This reduces the queue at the egg counter as compare to other hotel. Small swimming pool and gym but you are unlikely to use them as there are much things to do outside the hotel.
October 20, 2013
Rated 5.0 out of 5.0 by Scarce1 Staff
The staff could not be faulted in any department and we would highly recommend your hotel to all our friends. Your hotel was like an oasis for us in the middle of such a busy city.
October 20, 2013
Rated 5.0 out of 5.0 by destineo Great Property with VERY hospitable staff!
I have stayed at this property before and had an issue receiving a smoking room (complete with ashtray) where i have asked for a non-smoking room. The property compensated right away on that stay, however on this stay I was upgraded to the club floor.
From the moment of arriving by cab, I felt always welcome and absolutely well taken care of.
Two slight issues:
- Club lounge offerings are not really up to par if comparing to other properties in Bangkok but I really didn't mind having gotten the complimentary upgrade
- Both Minibar and Housekeeping staff entered the room without ringing the bell and disregarding my do-not-disturb request.
Having left the property in a hurry as I had an appointment, I had forgotten my passport which I was informed of near instantly, allowing me to collect it prior to realizing the fact too late at the airport that night.
October 19, 2013
Rated 5.0 out of 5.0 by PanGer A most positive experience
This is not the first time I have stayed in this hotel, and once again I have only positive words to say. Nice premises, centrally located (so that you do not depend much on infamous Bangkok traffic) - and above all, an excellent staff! From the bellboy and the front desk staff to housekeeping - all are so polite, always smiling and ready to serve! Difficult to find any criticism...
October 5, 2013
Rated 5.0 out of 5.0 Excellent service and good location
The hotel is located at a good location walking distance to the CBD but not as crowded.
The service is excellent and the staff are really friendly and always have a smile. I'd say I have an even better experience than last time I stayed in Crowne Plaza Hong Kong, which was also great.
October 4, 2013
Rated 5.0 out of 5.0 by Bill3227 Excellent all round
One word great helpful staff accommodation 2nd to none.
Would certainly stay here again.
October 1, 2013
Rated 5.0 out of 5.0 by ColoMike Another outstanding stay
This continues to be one of my favorite hotels to stay at in Bangkok. The service and staff are impeccable in all departments, the food services are outstanding, and the hotel location can't be beat: across the street from Lumphini Park for early morning exercise, and next to both the Skytrain and subway stations for easy transit especially when the roads are overwhelmed with vehicles. And the rooms are very quiet, since the hotel itself starts with the lobby on the 23rd floor of the building and the rooms go up from there.
September 25, 2013
Rated 5.0 out of 5.0 by Beaw Good service mind
Good room, view and location
Suggestion to stay in bangkok
September 24, 2013
Rated 4.0 out of 5.0 by Anthog great hotel in a great place
Really enjoyed the comfort and great features of the property. It was such a pleasure to stay here.
September 21, 2013
Rated 5.0 out of 5.0 by Phil123 Great Staff & Great Experience
It was a special weekend (my birthday) and Crown Plaza did make it a great experience.
The reception was exceptional
The check in was exceptional
The bar (Nuch) was exceptional
The room service were exceptional
The tours from hotel was very useful, some tour guides were exceptional, other were not so good.
The guys serving tables in the restaurant were not so good, need better skills on how to talk to customers.
The extra charges were very expensive.
September 17, 2013
Rated 5.0 out of 5.0 by ASR58 Fabulous Stay in Bangkok
Had to be in Bangkok for a 2-day conference and stayed at Crowne Plaza Lumpini Park.
Staff, from the bell boy to the receptions and the restaurants were just fantastic, courteous and helpful. Room very clean and comfortable. Really enjoyed the stay here and will return someday
September 7, 2013
Rated 5.0 out of 5.0 by BenKoh Excellent Service
I am always impress by the level of customer's service. The staff is always smiling and friendly. The gym level is kept to the best condition. The staff remembers your name. I really enjoy my stay.
September 1, 2013
Rated 5.0 out of 5.0 Great bed, great views, amazing hotel
The best hotel in Bangkok. Great location, great service and staff, amazing views!
September 1, 2013
Rated 5.0 out of 5.0 by Wonderfarm Excellence service in hotel
The staffs in the morning breakfast is providing an excellence service to the hotel guest, i mean after staying in so many international hotel chain, this is the first time i was given such excelelnce service at breakfast, very helpful in providing egg station order, top up juice, bring hot bread and desert to the table,
How considerate of this.. Thump Up !
I have little suggestion to make the breakfast to a 5 star level, It will be super helpful if the hotel menu can indicate "Contain Pork" in the food display. I saw some Muslim guest is wondering at the food station, that they are not sure those food can be eaten by them. So i saw them end up only eating fruit and plain bread.
Being and international chain hotel, this will be helpful to gather need for Muslim, and i saw you have special menu for the Japanese. Being a Malaysian, cultural sentive is a Must
August 31, 2013
Rated 4.0 out of 5.0 location location,location
Whichever room you are allocated, all are above 23rd floor so you'll get a skyline view of Bangkok.
Smart, friendly hotel
August 26, 2013
Rated 5.0 out of 5.0 by Brasil97 Great hotel fantastic service!!!
I recommend to all to stay at this hotel. Loved it!!!!
August 26, 2013
Rated 5.0 out of 5.0 by Wallacechiu Poor Car / Taxi arrangement. Hotel water pressure
The driver was no good, who promised to pick my family up from Hau Hin to Bangkok Crowne hotel, but no show at all.
Made us bad image in Bangkok Taxi / car .
Water pressure is not enough for shower, need improvement.
August 25, 2013
Rated 5.0 out of 5.0 by WildSe Excellent hotel. Great hospitality
Nice hotel. Over the top hospitality.
I requested ice at the breakfast buffet and to my surprise, ice was delivered to me every breakfast after that. Wow. I love ice in my drinks and that really impressed me.
August 24, 2013
Rated 4.0 out of 5.0 by Bonito Stay for Business Trip
It is very convinience location as my office is in the same building and it is very near to the BTS station, also there are many shops and nice restaurants in the neighbors..
Staffs are very friendly and have high hospitality.
One of the things that I like most is it has "Shower Toilet" in the room. I know few hotels that have this facility...
August 20, 2013
Rated 4.0 out of 5.0 Excellent Location and Restaurant!
Excellent Hotel! I last stay about 1 year ago and it did not disappoint me. Excellent appointment of room for me. Quick and prompt service. Meal at the Panaroma Restaurant is excellent with good breakfast and good value buffet dinner at night.
August 17, 2013
Rated 5.0 out of 5.0 by Freddie09 Excellent
We had an outstanding experience at this hotel and the staff did an excellent job. I would recommend this hotel to everyone becasue the staff went beyond the call of duty to provide excellent customer service. Job well done
August 16, 2013
Rated 5.0 out of 5.0 by Robnc35 Great Experience
I have been doing business in Bangkok for years and have stayed at many different hotels. But i would have to say that The Crowne Plaza Lumpini was one the best. I stay at many IHG hotels and the service and staff at the Bangkok Crowne Plaza Are Tops. The new Lounge is great the restaurant was good. And being a Platinum member i was upgraded to a junior suite. I like the fact that they take care of platinum priority members. If i was running Crowne Plaza i would use this hotel as a training facility on how all other Crowne Plaza hotel staff should conduct themselves.
Well Done Crowne Plaza Lumpini Bangkok i will be spending my money with you on all future business trips to Bangkok
August 13, 2013
Rated 5.0 out of 5.0 by Random2013 Very friendly staff and comfortable experience
Stayed at the hotel for 1 day as part of a business trip to Bangkok. Really liked the hotel and the service achieved.
August 5, 2013
Rated 4.0 out of 5.0 by SYKOH Good Customer Service
No doubt the room design is old but overall is clean and comfortable. In general, they have highly rated customer service attitude.
August 3, 2013
Rated 5.0 out of 5.0 by AmbitiousGentleman Comfortable
I could enjoy comfortable stay at this hotel, especially, on 31st floor's club lounge was very nice, I could relax with drink and snacks.
August 1, 2013
Rated 5.0 out of 5.0 by JoseMex Excellent service and great atmosphere
This has been the best Crowne Plaza Hotel I have stayed at. From the moment we were received at the front door and reception to check out, all personnel involved was very friendly and attentive to our needs.
I will consider this as one of my favorite hotels and will certainly stay again if I need to travel to Bangkok.
July 29, 2013
Rated 5.0 out of 5.0 by ralph1688 Excellent Front-desk and Breakfast on 23rd Fl. Staffs
For 31st executive Fl. where one of the Club Lunger employees is less smile, and less proactive enquire guest needs; what's more, and clear Happy hours' wine and food right on the 9:00pm immediately.
July 25, 2013
Rated 5.0 out of 5.0 by SouthAsiaNomad The Place to Stay in BKK
My stay at the Crowne marks my third stay in an IHG property in Bangkok and I intend to stay only at the Crowne from now on. The close proximity to the rail, subway and eating establishments is excellent. The food in the restaurant is superb and the service from all the staff is great as well. The concierge was very eager to help make sure our stay was great and he was very accommodating.
July 22, 2013