Rated 5.0 out of 5.0 by sgmcat Wonderful stay
I had a great experience. The staff was nice and professional. The only problem was we were not on the 5th floor and they had couresy breakfast and lunch daily. I wonder why we could no get on 5th foor?
April 12, 2013
Rated 2.0 out of 5.0 by jjboy22 Did not clean room
The Housekeepers did not clean our room or replinish our towels or other amenities. Called front desk 3 times and they finally came to bring towels around 6pm that evening. I have stayed at this hotel several times for business meetings in the past and have never experienced this before. Hopefully it does not repeat if and when I stay again.
April 2, 2013
Rated 3.0 out of 5.0 by Lene55 check in date 3/20/2013
was treated Rude by your Manager BW on the day we checked in.
March 29, 2013
Rated 5.0 out of 5.0 by Teamroper1 Great Hotel
This is the best hotel in Baton Rouge!! The staff is great and the 5th floor is great. 5th floor staff is the best!!
March 26, 2013
Rated 4.0 out of 5.0 by T2NC Nice room with one exception
The hotel is very nice with a good bar and pool, excellent gym, and overall high quality. My one exception is that using the desk in the room with the air conditioner on is nearly impossible, without a fur coat. The desk is directly in front of the air conditioner so if the A/C is running you absolutely can NOT comfortably sit in the desk chair.
This could be easily remedied with the installation of a plastic shield in front of the air vent that would direct the air up and over the desk, but as it is now it is very uncomfortable.
March 25, 2013
Rated 5.0 out of 5.0 by Jean789 LOVELY
Your location was perfect for us. We had a wonderful supper in your hotel dining room.
March 12, 2013
Rated 2.0 out of 5.0 by DrLopez Worse experience in my last 10 years of travel.
The room was pretty nice, but the hallway smelled musty and smoky. The room temperature was not even, and the air was rather loud, which kept waking me up. There was no danger in oversleeping in this hotel, especially because around 6 am the maids carried loud conversations in the hallway, and woke me every morning of my stay.
However, the worse part was the bathroom, where I was given a towel with a disgusting stain on it. Several black stains on a towel I was bringing to my face. This experience was a new one to me, as I never had that experience anywhere else.
I have a few photos of the towel, and have not decided whether to post them, because of the vignette that follows. Upon checkout, I showed it to a young lady who was rightfully alarmed and very concerned, and she knocked the weird fees (oh, I forgot to mention) that I had never agreed to off my bill. She called a manager over, and he seemed rather flippant about the towel, and asked me what I wanted. I asked him, what did he think he should do as a manager ( I am thinking, take a day off my stay at least), and he kept asking rather unfriendly, what do you want. I told him I just wanted to get out of there at that point. Terrible manager.
February 26, 2013
Rated 5.0 out of 5.0 by Jeth My home away from home
I have been traveling to Baton Rouge for the last couple years now. I always try to stay at the Crown Executive Center, even if this means I will have to travel additional time for my destinations throughout my stay.
I am always greeted with a warm smile and greeting as soon as I walk in the door. All the staff members seem to go out of their way to make me comfortable.
There have been the occasional hiccup here and there, but immediate efforts are always taken to correct anything.
I always recommend the Crown to all my colleagues and friends.
February 15, 2013
Rated 5.0 out of 5.0 by robert1p great place to stay
Comfortable bed and great, friendly hotel associates. Priority Club room great with excellent staff.
February 6, 2013
Rated 2.0 out of 5.0 by CMC01 Non-Smoking Room Smelled Like Smoke
I booked a non-smoking room which smelled like smoke. I specifically requested a non connecting room, but was placed in one where it was very easy to hear the occupants conversations. The breakfast was not very good.
January 27, 2013
Rated 4.0 out of 5.0 Quiet & Comfy
Friendly attentive staff. Clean room. Fresh linens.
January 26, 2013
Rated 5.0 out of 5.0 by CJE82 Great Service
Check in was smooth, they made me feel at home. Concierge level service was second to none.
January 23, 2013
Rated 5.0 out of 5.0 by gstone42 A+ place to stay!
Staff was great, food was great...crown burger is awesome! breakfast buffet BACON! Bed was better than home!
December 18, 2012
Rated 4.0 out of 5.0 by Louuuuuu Great breakfast staff but smoking in dinner area sux
I stay here often. Brenda, doing the breakfast, is an outstanding employee that is not overbearing yet very attentive. Gets customer service just right. I travel a ton and she is one of the best people I have ever run into.
On the other hand, I would eat here more often but the dining/bar area is constantly filled with smoke. I cant eat there it is thick (I did ONCE). Other than that courteous responsive staff. Love the gym. Hotel is convenient, clean, and a great value.
December 12, 2012
Rated 5.0 out of 5.0 by rkeyo Excellent hotel
Though the rooms are a touch small, this is made up for and then some by the impeccable service from a very competent staff. It is quiet, comfortable, and convenient. I was there for 2 weeks, and was sad to go.
December 5, 2012
Rated 5.0 out of 5.0 by Tom221 Great Stay
We stayed at this hotel for 4 nights. It was a great experience for the three of use. While the room maximized comfort, the great plus goes to the staff. Everyone we met was outstanding meeting our needs. The friendly nature of the people was second to none.
November 27, 2012
Rated 1.0 out of 5.0 by dsh1 Auto Parking
You're at your own risk leaving your vehicle on this property. My auto was broken into, everything was stolen. Hotel was not very much help. They give the true meaning to park at your own risk. My vehicle was not the only one broken into and the police officer who came out to take report informed me that she has continually asked her seargent to place a bait car at this facility because of the continued thefts. Lots of freeway and air conditioner noise, probaly keeps you from hearing car alarms. lol
November 24, 2012
Rated 2.0 out of 5.0 by jkmc17 Worst experience for the money
Because a visiting football team stayed the night before and had a very late checkout, we were not allowed to check-in till after 6pm. The latest check-in time is 4pm. You should notify customers of this before the room is booked. No one could take a shower after a long drive and change clothes. Never again. Very unprofessional and looking at making double money for the night on the same room. What a joke.
November 16, 2012
Rated 5.0 out of 5.0 by Baxendale Helpful and accommodating
The room was spacious and comfortable, but what stood out for me was that the staff, especially Lily, were very helpful to me in dealing with my logistical problems, and very accommodating of my changing itinerary. It's not downtown, so allot extra time' say 15 minutes, for traffic if your destination is downtown and you have to go at rush hour.
November 15, 2012
Rated 5.0 out of 5.0 by cindy12 great hotel
The room was very nice. The check in staff was very helpful and efficient. The cookies were a nice touch. I would highly recommend this hotel
November 14, 2012
Rated 5.0 out of 5.0 by awworrell To many good things to sum up in one title
This was my first experience staying at Crowne Plaza. It was fantastic. The staff were extremely friendly, the hotel is close to restaurants, shopping centers, and the interstate. I was 7 miles from my event which made it even better. I would definitely recommend it as a place to stay. It was also very silent for a hotel in the middle of everything which was nice.
The only thing I would caution against is their breakfast. I paid 14 dollars for two cups of coffee as well as a buffet. The food was almost identical to what I get in the cafeteria at my work which doesn't say much. The food is overpriced but fairly good. I don't know that I would eat there again but I will definitely stay here again.
November 11, 2012
Rated 5.0 out of 5.0 by RoadWarrior1960 Excellent value and service
I stay at the Crown Plaza whenever I'm in Baton Rouge. The staff go out of their way to make my stay as pleasant as possible. Their gym is the best you'll find anywhere. I highly recommend this hotel.
October 25, 2012
Rated 4.0 out of 5.0 by Karina95 Excelent customer service
Employees were great, awesome customer service. Their rooms were very comfortable.
October 17, 2012
Rated 5.0 out of 5.0 by Lou300 Beautiful Room
Wonderful room and lots of space. Got a great deal for the price. Love the elegant, glassed-in shower. The staff was so friendly.
October 11, 2012
Rated 1.0 out of 5.0 by MemphisMom I cannot think of one reason to stay at this hotel
The description for this hotel noted one of the attributes as "a quiet room"....apparently it was understood that I would overlook the noisy air conditioner and the all night traffic noise from the expressway. Needless to say did not get a good nights sleep in our concierge room. When I brought the discrepancy to the front desk clerk's attention, I was told that next time I should request a room on the back side of the hotel! There will be no next time for me. I won't even go into the rudeness of the concierge staff at cocktail time...........
October 9, 2012
Rated 5.0 out of 5.0 by Mrpops A quality experience
The hotel has been there for a while but looks great. The renovations have increased overall quality of the hotel. The lobby was comfortable and inviting. The location is convenient for easy access, shopping and additional restaurants.
October 8, 2012
Rated 5.0 out of 5.0 by JoBob68 fast and courteous check-in
I've stayed at the Crowne Plaza Baton Rouge every May for the last six or seven years. That is when the Louisiana State Trap Championships are held and several of my fellow trap shooters and I have chosen the Crowne Plaza to stay for the 3-day event. Start with ample parking then fast and courteous check-in and then up to your room which is clean and spacious with a comfortable bed and a big TV. The bathroom is very clean and stocked with plenty of towels, wash cloths, shampoo and conditioner and a hair dryer. The hotel has a very nice lounge and restaurant. The staff is always friendly and very helpful. I have no reason to look elsewhere for accommodations.
October 5, 2012