Rated 4.2 out of 5 by 232
Rated 5.0 out of 5.0 by Dana14 excellent business meeting experience
We had a business meeting recently at the Crowne Plaza. The space was very nice and comfortable. The beds were amazing! The gym was also very nice. And the breakfast buffet was amazing.
March 3, 2014
Rated 5.0 out of 5.0 by GCRR Great room and hotel staff service
Have stayed in this hotel several times over the past years and have enjoyed each stay. The staff works hard to keep the hotel appearance looking like a 5 star hotel. So with great service and great looking hotel through out I would recommend staying there.
March 1, 2014
Rated 5.0 out of 5.0 by duvala Positive Training Atmosphere
I recently stayed at the Crown Plaza on Constitution Ave.in Baton Rouge for a Training Conference. It was an excellent learning experience and I enjoyed it very much....even though the materials we were there to discuss were boring....the hotel made us smile with excellent service and a wonderful atmosphere for learning!
February 28, 2014
Rated 5.0 out of 5.0 by drbbop Great staff
I love this place and staff and the way I am treated?
February 23, 2014
Rated 4.0 out of 5.0 by travelerjunkie02 Okay
The staff was great, very friendly. I had small issues with the room. My towles were not very fresh and my room was decent. It served the purpose for a quick trip
February 21, 2014
Rated 5.0 out of 5.0 by Dee Dee 12 Great Restaurant Service
Restaurant 'staff was GREAT! We needed modification for dinner items and Chef came out to make sure modifications were made. This was very impressive!
February 21, 2014
Rated 1.0 out of 5.0 by aten10 Decent Place, rude inconsiderate staff
I felt the grounds were nicely maintained and the bar and lounge room was excellent, However the hotel staff was extremely rude and dismissive. It is not uncommon that things go wrong at a hotel however the hotel staff attempted to downplay the problem and did not at all respond in a prompt manor. This being said I was not able to take a shower the morning of my conference presentation. The after hanging up on me without even giving me a chance to explain what happened the rude hotel receptionist sent maintenance to the wrong room. Then I was charged for amenities that were already charged to my room. The internet was so slow i could not even play a simple youtube video at all.
February 16, 2014
Rated 5.0 out of 5.0 by CronwePlazaReviewer Excellent staff and comfy beds
Great staff. Comfy beds make for a restful evening!!
February 10, 2014
Rated 5.0 out of 5.0 by Russvel Great choice for a hotel
Hotel staff were very accommodating. Pleasant atmosphere.
February 9, 2014
Rated 5.0 out of 5.0 by B.A.M. nice hotel
i have been staying here for years and it is still very nice.
February 7, 2014
Rated 3.0 out of 5.0 Room size comfortable
The room was a nice size, the bed was somewhat soft. My biggest complaints were that fact that there was not someone available to valet park, nor a bellhop to get our luggage when we arrived & checked in. When we got back to our room after the event we were attending, our keys would not open the door and after 3 times of getting new keys, security had to let us in. This was VERY aggravating!!
February 6, 2014
Rated 5.0 out of 5.0 by NikkiG27 Great service and perfect site for meeting
I had to come in a day early due to the weather, and the hotel accomodated me. The service was great, hotel was perfect for conference. They also provided discounted rates for people attending the conference! Also it is pet friendly!!
February 4, 2014
Rated 5.0 out of 5.0 by JMTnanny The very best service and accomodations
The week spent at the Crowne Plaza began with terrible weather. The staff accomodated every guest and their needs above and beyond. As always rooms were great. New lounge and restaurant
were five star. Thanks for making my stay so enjoyable. Cudoos to the staff who stayed during the weather to make sure no stone was left unturned for the guests.
February 4, 2014
Rated 5.0 out of 5.0 by Bulldogs74 Clean and comfortable.
I was very pleased with all this hotel had to offer.
I have and will be a guest here again.
February 3, 2014
Rated 5.0 out of 5.0 by Drey16 Everything was wonderful!
Thank You! Everything was great. No complaints, wish it didn't snow.
February 2, 2014
Rated 5.0 out of 5.0 by PTJD The best fitness center in Baton Rouge!
This hotel has the very best gym! It is far above and beyond any gym at any hotel I have ever stayed. I travel every week throughout the US for business and take 3-4 leisure trips US, Europe and/or Asia each year and this hotel has the most well-appointed gym with 5 ellipticals, 7or8 treadmills, stationary bikes, free weights, bosu and swill balls, and weight machines for all major muscle groups. They have a beautiful restaurant onsite with an impressive menu. The staff at the front desk can be slow, but they are very conscientious. The staff up on 5th floor at the executive lounge are wonderful and very accommodating. I truly enjoyed my stay here and will book here again when I return to Baton Rouge later this month.
February 2, 2014
Rated 5.0 out of 5.0 by shiner28 Great Hotel
This is a great Hotel to stay at. They have done some great up grades to their Lobby , bar and restaurant. From management on down everybody is friendly and will help you with anything you need.. They take pride in making it a nice place to say and it shows.
January 31, 2014
Rated 5.0 out of 5.0 by tina4209 Love this Spot
I enjoyed the staying here.
love the staff
January 28, 2014
Rated 4.0 out of 5.0 by Jamie Sue Great Room Service
Stayed during freezing rain and had to use room service the entire time. They were quick, efficient and super friendly.
January 28, 2014
Rated 3.0 out of 5.0 by John1227 Comfortable rooms and great beds.
Clean coffee cups and coffee were not available in the rooms each morning.
January 26, 2014
Rated 5.0 out of 5.0 by Cajunman LSBA Conference Excellent
Excellent...I though the service and was excellent. Staff was very cordiall and helpful.
January 26, 2014
Rated 4.0 out of 5.0 by Chinquapin Superb conference facility
Crowne Plaza Baton Rouge comes close to "having it all" for a conference. Large meeting areas, comfortable rooms, and attentive staff made for a very pleasurable and worthwhile experience.
January 26, 2014
Rated 5.0 out of 5.0 by Public School Board Mem. Excellent Stay
The room, restaurant and all of the facilities were very clean and well maintained. The food was very good. But what stood out was the attitude of all of the Staff. It was excellent and every staff member I came in contact with was very helpful and Everyone of the greeted me with a smile and were very courteous. I have stayed here before and it was all ways a Good hotel but this was the best stay here and definitely one of the best anywhere. Thank You
January 26, 2014
Rated 2.0 out of 5.0 by Drew2004 Staff does not acknowledge IHG reward members nor knows customer service
The staff at the property does not take care of IHG members. No recognition or anything. I do understand that I am only a base member but every property that I've been to has always taken good care of me. I called the day of my departure that I needed a late checkout and the front desk agent told me that "they don't do late check outs and that if I wanted one I would be charged half day." I have NEVER in my years of traveling have experienced a situation like this. The staff at this property needs to learn more about the customer service side of the hospitality industry.
January 20, 2014
Rated 5.0 out of 5.0 by Toshya Love this place
Awesome hotel and staff. I have found my new hotel for my frequent trips to Baton Rouge!
January 17, 2014
Rated 5.0 out of 5.0 by ArthurG Great Value and comfortable room
Some of the nicest staff I have seen in the area. I Worked in Hammond and drover 50 miles to stay here rather than two ICH hotels in Hammond.
January 14, 2014
Rated 3.0 out of 5.0 by Mkjg Okay hotel, no service!
We visited the plaza for a two night stay while attending a convention on premises. We checked in on Friday night. On Saturday, we received no housekeeping services ...we were in the room briefly at 3:30 and noticed the cart was a few doors down. That evening, we called asking for towels and informed the desk that we did not receive service and needed items refreshed. A few towels only were brought. At 7:00 the next morning, we called asking for coffee packets, shampoo, and washcloths explaining again that we did not receive service. The desk rudely told my husband that housekeeping didn't arrive til 8. I called back and politely asked again and was rudely told that she was the only person there and would have to come get it myself. The key cards did not work to open amenities (exec area, etc). Also did not like seeing food service push overflowing salad carts uncovered through crowds of people to buffet area...food should be covered during transport.
January 8, 2014
Rated 3.0 out of 5.0 by Will22 Bed are very comfortable
Overall that only complaint that I could have would be noise level in Hallways through out the night but I understand there was a big ball in hotel that particular night,
January 3, 2014
Rated 4.0 out of 5.0 Two night stay on Dec. 16 & 17 but long hot water wait
Hi - I liked the hotel, the health club, the breakfast restaurant, the bar, and my room very much. The only negative I had was that my wait for hot water was so long (several minutes). I almost thought there wasn't any hot water. However, once it came, it was fine. And, my room was next to the elevators so it wasn't as if it was a long way from the center of the hotel.
A strange thing happened to me in the bar. I came in at 5:25 PM and put my lap-top computer on a table on the raised floor part of the lounge area. A well dressed gentleman asked me whether I was with the such and such party. I replied that I was not and he asked me if I would mind moving down below, to one of the other tables. I did so then went to the bar to order a draft beer from the bar tender. She told me she would bring it to me at my table. When she arrived, she told me that the complementary beer and wine service with horsdoevers had just started. So, I guess if I had waited 5 minutes, I could have gotten a free beer. It's not a big deal but the communications were unclear, to say the least. My draft beer was fine.
December 24, 2013
Rated 5.0 out of 5.0 by JMKarp Excellent workout room (gym) and great staff
I was in Baton Rouge for business and decided to stay at the Crowne Plaza. The hotel desk staff were friendly and very helpful. The room was clean and comfortable. The breakfast bar is great and of course I ate too much thank you. The wait staff were friendly and helpful, my coffee never seemed to be empty and the staff kept checking on my table often enough that I never had to seek them out for a napkin or more water.
There is a Ninfa's restaurant that is walking distance from the hotel and there are other locations that are within walking distance.
The front desk people were extremely helpful in explaining how to find certain locations, where to go and see things while I was there, and they always made eye contact. I never felt like a "customer", they made me feel like we were friends (respectful and dutiful).
I plan to stay there every time I'm in Baton Rouge and I will recommend it to my friends and company partners.
December 23, 2013