Rated 3.7 out of 5 by 141
Rated 5.0 out of 5.0 by Beijing2 great staff
Randy the bell hop did a great job of getting my bags and myself quickly to my room.
December 17, 2013
Rated 2.0 out of 5.0 Not match IHG standard
1 water temperature in bath room isn't stable
2 charge me RMB340 for room upgrade which never happened in other IHG hotel. I always get upgrade free of charge. And I didn't get a good explaination.
December 15, 2013
Rated 5.0 out of 5.0 by san1890 Great Hotel near to Beijing Capital Airport
This was my 3rd visit to Beijing and stayed all 3 times at the Crowne Plaza. The shuttle bus was prompt. You need to call the hotel to schedule a pick up. The rooms are fantastic. Spacious, clean, well lighted. Tower-1 is the best.
The breakfast and dinner buffet was awesome. Lot of choices to cater to any taste!
The only downside is the hours of operation for fitness center. They need to consider the timings. Say 5.00 AM to 11.00 PM
December 3, 2013
Rated 1.0 out of 5.0 by Jeff8Y 最差，没有之一。
December 1, 2013
Rated 1.0 out of 5.0 by Jeff8Y 最差皇冠假日，没有之一
December 1, 2013
Rated 4.0 out of 5.0 by ArunaB Good room, great location, knowledgeable and courteous staff
I will definitely stay at this hotel when I am next in Beijing.
Close to the airport, close to the airport expressway and close to Shunyi
November 27, 2013
Rated 4.0 out of 5.0 by RetiredButNotDone Crown Plaza Beijing Airport lives up to standards, needs better towels
This is an excellent hotel. The only 'fly in the ointment' is that the bathroom towels are extremely old and tired; the quality of these towels do not represent the hotel well at all. These towels should have been trashed 2 years ago. For a top rated hotel with this brand name, the manager should have been slapped for being so cheap with the towels. Ruins it for all the other folks who worked so hard in providing excellent guest services.
November 7, 2013
Rated 4.0 out of 5.0 by SteveJS Very comforatable room
Once I managed to contact the hotel and find out where the shuttle would collect me, everything worked out fine. Room was comfortable and clean, shuttle back at 4.00am was on time.
Would stay again if stopping over for one night at Beijing. Bit more expensive than the other Crowne Plaza hotels stayed in during the trip.
November 6, 2013
Rated 4.0 out of 5.0 by Krokoklafzi Great rooms
While the location can only be recommended if one needs to take a flight early in the morning, the hotel is very well maintained and the rooms are excellent.
October 27, 2013
Rated 3.0 out of 5.0 by xia5677 Good hotel but bad service
Hotel is good, but service of front desk is very bad. I use credit card booked room, but people from front desk yold me no rooms available, and have to argue long time to get one .
October 26, 2013
Rated 4.0 out of 5.0 by Tim77887 good room, easy to get from airport
Free shuttle bus from/to the airport.
But there was smoking smell in the bus. The bus driver smoked??
October 26, 2013
Rated 3.0 out of 5.0 by Chester97 Good Rooms but not services
I have stayed in this hotel for several times, mainly arriving in late night and leaving in the morning. Frankly speaking, the room is quite comfortable. I have also been upgraded to a suite a few nights as a platinum member. However, during the short stays (normally < 10 hours), I am able to find so many things that needs improvement: 1. The shuttle bus is not always on time. 2. When departure, the driver does not look carefully for guests that may be just a few meters away.3. The driver makes phone call during the short trip and sometimes exceeds speed limit at night. 4. Nobody answers incoming calls at the front desk. 5. The front desk does not properly greets IHG members. 6. The front desk does not pay attention to the order of arriving guest. 7. Once, there is a big piece of dirt on the shower towel. Of course, some mistakes are not always bad. For example, I had breakfast twice at the restaurant and the charges were not included in the final bills. The receptionists do not seem to be well trained.
October 25, 2013
Rated 5.0 out of 5.0 by johno23 great upgrade
I have always used this hotel since it opened whenever I need to work at the local international exhibit centre.
Not once have I ever been disappointed.
As a platinum member I have always enjoyed the upgrades but this time around my room was exceptional. Just wish I was there longer to truly appreciate it.
Staff as always were very polite and helpful.........for me this is a primary reason for staying at IHG hotels. Service and courtesy are something I value and something that the Crown Plaza Beijing International Airport always deliver.
My only niggle was that the priority check in checkout counter seems to have vanished ?? This was a momentary issue as I had to pay my bill and get the shuttle. Concierge however was quick to respond and held the shuttle for a couple of minutes so that i did not need to wait an extra 30 minutes for the next one. However I did not feel so good about the delay caused for other guests even if it was a mere 3 minutes total.
October 24, 2013
Rated 4.0 out of 5.0 总体不错
October 12, 2013
Rated 4.0 out of 5.0 by Zingasm Decent Layover Hotel near BCIA
I stayed one night after weeklong interior China visit prior to catching AM flight back to US. Easily arranged BCIA shuttle pickup and confirmation via email. Be aware that hotel is not exactly 'at the airport' but about a 20 min shuttle ride away. At check-in, staff did not know about IHG Ambassador membership. As IHG Gold member, I was given a coupon for complimentary beer, wine or drink. However, the restaurant would only honor this for Tsing Tao beer, not wine. The room was western sized and bed super comfy. Bath was clean and modern. Nicely equipped gym for a good workout prior to flying out. Buffet breakfast was decent but overpriced.
September 24, 2013
Rated 5.0 out of 5.0 by DrRonni Thank you!
Very nice hotel and accommodations for our layover in Beijing. Thank you! The only issue was that the restaurant in-house could use more vegetarian options.
September 22, 2013
Rated 4.0 out of 5.0 by Jusbe Distance
Not really at the airport, such a long way from airport. Transport yes.
September 16, 2013
Rated 4.0 out of 5.0 by zoe911 新国展地区的首选酒店
September 10, 2013
Rated 5.0 out of 5.0 by ShanghaiRodney Ideal for transit flyers
I wanted to meet for dinner a friend who lives nearby, and this hotel was ideal: near the airport, clean, comfortable, with helpful staff. My only quibble was the hotel shuttle. The reservation confirmation indicated there was a shuttle but said it was necessary to phone reception for the details.This was a gate number and times: why can these not be on the website and confirmation? When I arrived at the gate, an empty shuttle bus was waiting with its door open. I moved in my very heavy luggage but soon was told I had to get off because the bus was reserved for a flight crew. I refused, as their luggage was already surrounding my suitcase. This situation should be avoided in future, not least by closing the shuttle bus door and putting up a sign. it was a bad start to an otherwise pleasant experience.
September 8, 2013
Rated 5.0 out of 5.0 A Good Stay
I really enjoyed the stay with you. All was perfect and staff was wonderful.
Absolute top hotel!
September 4, 2013
Rated 5.0 out of 5.0 by jwinter August stay
This is not the first time at the Crowne Royal, and my preferred hotel for needing to night over by PEK. Shuttle system works great, food is good, great shower and bed.
September 3, 2013
Rated 5.0 out of 5.0 by SusaninJinan For a Restful Night after a Long Journey
If you need to stay near the airport, this hotel is a good choice. The rooms are very comfortable and well appointed. It's quiet and there's a free shuttle outside door #5 that takes you to the hotel every half hour.
The English level and courtesy of the staff was superb.
August 27, 2013
Rated 1.0 out of 5.0 by David0168 poor value
No Wi-Fi, no breakfast... It is far more expensive than what you can find in downtown Beijing. Why stay in this hotel that is still 30 min away from the airport by their shuttle?
August 21, 2013
Rated 3.0 out of 5.0 by Stevsh Not much of an Ambassador benefit
I was on a business trip and selected this hotel due to its location and my IHG Ambassador status.
Found out they either don't recognize Ambassador membership or they don't have a club lounge to allow a private after-hours meeting & drink with my client.
That was disappointing.
August 14, 2013
Rated 3.0 out of 5.0 by fu2u2 Airport Hotel
Not much atmospher in this hotel, but it is a airport hotel.
Handy for Beijing Capital Airport
August 7, 2013
Rated 5.0 out of 5.0 by Ivanovich nice upgrade to suite, short but very nice stay!
Compared with Intercontinental in Dalian this crown plaza gets a 9/10 while intercontinental 4/10.!!! In Beijin I recieved nice upgrade due to my platinum card and recognition. In Intercontinental nothing at all, so next time no more Intercontinental, only crown plaza!!!
August 5, 2013
Rated 1.0 out of 5.0 by cche staff opeded my door without asking
a man from the construction department opened my door without any asking and replied me very rudely. this is one of the worst experiences I have ever had. However the concierge boys are very nice and helpful. I appreciated that. The hotel is quite far from the airport but the shuttle bus is okay to take.
August 4, 2013
Rated 5.0 out of 5.0 by Marine254 Great Hotel
I really enjoyed my stay at the hotel, I was upgraded to a very nice room and the staff was excellent!!
August 2, 2013
Rated 1.0 out of 5.0 by MongHow Bad customer service
No breakfast provided. Waiting time for check in and check is very long.
July 30, 2013
Rated 3.0 out of 5.0 by MartinX Quick stopover
Although this was a quick stopover - on;y 13 hours in the hotel - thought it would be worthwhile staying on the exec floor - unfortunately when we arrived "happy hour" had just finished - stops ar 7.30pm.
Usually they will check you out the following morning while you're having breakfast, unfortunately the staff on the exec floor were trainees and hadn't been trained in the check-out process - so had to go to main reception to check-out missing breakfast altogether!
The Tepanyaki restaurant is superb - so this hotel will always be my preferred stop-over hotel in Beijing. And staff are quite friendly, sometimes.
July 27, 2013