Rated 4.4 out of 5 by 164
Rated 5.0 out of 5.0 by Alex123 You make me to love it more
I always stay at Crowne Plaza sun palace when I am in Beijing. I mention especially the personnel in the Club on 23rd floor. All of them are customer and service mind oriented. I want to give special thanks for the great service to specifically Elena, Cindy, and Jonny the manager. In my last stay I told to Elena (from the club), as a feedback to the great work she is doing, "You know I love this hotel place, but you make me to love it more"
Sun plaza is top among other hotels I have stayed in during my frequent travel. It is super in cleaness, service mindness, food and relations to customers.
September 4, 2013
Rated 5.0 out of 5.0 by yal88 Best Service
Great hotel, best service, super team at the club lounge especially Grace
August 31, 2013
Rated 4.0 out of 5.0 by lz0418 good hardware,good service, poor restaurant
there was some messups during the check in - staff confused my reservation with another guest whose name was same as mine so I guess that is quite a coincidence. But the staff was really good, friendly and helpful. You can feel the genuine welcome from her smile.
Room condition was good - this property is very new and clean.
Location - it is a bit of out of nowhere in Beijing, but considering it is right next to a Parkson, it is still quite convenient for shopping. A plus benefit for that is it is actually quite close to the airport - less than 30 mins drive and you will be able to avoid most traffic jam even at peak hour.
Bathroom was not thoroughly cleaned to my standard. There was some sticky stains on the floor which I hope they can improve next time.
I'd like to complain the Yunnan Resturant - Rainbow on fifth floor. Given the fact that this property is owned by Yunnan Government you'd expect some awesome genuine Yunnan food. Unfortunately the steam pot chicken I got was far below my expectation - merely a pot of msg soup. The service was good though that's why I didn't complain on the spot.
August 30, 2013
Rated 5.0 out of 5.0 by Jucis Great Service
Great Service and equipment, which provide good experence...
August 29, 2013
Rated 5.0 out of 5.0 by Itzikf Comfortable room, good lounge
I really enjoyed the stay with you. All was perfect and staff was wonderful.
August 29, 2013
Rated 5.0 out of 5.0 by Nick0618 100% satisfation
Above the average Crowne Plaza standards. Especially, nice staffs at check-in and in the restauran makes this hotel extraordinary. Absolute top hotel!
August 20, 2013
Rated 4.0 out of 5.0 by susdev good service!
Good service! Good service! Good service! Good service! Good service!
August 16, 2013
Rated 5.0 out of 5.0 by JMPF Great staff with a great attitude.
Most enjoyable experience with very friendly and helpfull staff.
August 15, 2013
Rated 4.0 out of 5.0 by Canoe 安静, 交通不太方便
安静, 交通不太方便. 旁边的购物中心有一些吃饭的地方. 前台服务员很热情, 电梯间的服务员很尽职.
August 13, 2013
Rated 4.0 out of 5.0 by HF365 为了米线愿意不断去住的酒店
August 10, 2013
Rated 3.0 out of 5.0 by KCS123 Found blood stains on bathroom floow
I had urgent business trip to Beijing and when I checked in, it was already midnight.
Initially I thought it was just some red markings on the marble floor so I used a bath towel to check it. I was shocked to see blood stains on bathroom floor. It should not be the case for such a hotel chain.
I was too tired to change room so I avoid the blood stains when I moved around the bathroom.
Please have the cleaning folks do a detail cleaning. I did notify the front desk when I checked out next morning.
August 3, 2013
Rated 5.0 out of 5.0 by MustStay Great Stay at Crowne Plaza
I have been staying regularly and thought of just dropping a few notes on the experience I've had with your hotel.
Firstly, I must commend on all the staff, especially the front desk, restaurant, lounges, and the housekeeping team for making my stay more than comfortable and enjoyable, It is always consistent service provided with a great smile.
The food served and the ambience at the restaurants are always delicious and pleasant and will make the most boring business dinners exciting as well as the eat alone dinners enjoyable.
The gym is well equipped and maintained. Staff are great and will always greet with the same warm smile whether i'm the first or the last visitor to visit the gym.
A great place for me to stay whenever i visit beijing.
Thanks for everything.
July 30, 2013
Rated 5.0 out of 5.0 总体不错
July 25, 2013
Rated 5.0 out of 5.0 by takaopan Very nice experience as usual by CP
This is my first time stay this Sun Palace CP. CP always impress me quite a lot from different location and so is this one. Therefore no surprise and it is good as always. PS: one PLUS here is the lounge and executive floor, quite spacious and impresses me. I would like to stay the same room same hotel next time in BJ.
Only difficulty is the location, where you only have parkson nearby.
July 23, 2013
Rated 1.0 out of 5.0 by Bm1402 Though hotel room is comfortable to stay but the staff service and response is not good.
Hotel room is only cheap and rest of the other services e.g. food at the restaurant option is limited and over priced.
The customer service is not good at the hotel therefore i will not recommend this hotel to anyone.
Another incident during my stay-
My other experience is regarding the use of Club lounge, I am platinum member but when i went to club lounge, then customer service suggested that i will have to pay for service because hotel upgraded my room( the upgrade was never requested).
I hope this helps.
July 19, 2013
Rated 4.0 out of 5.0 by myckie Great choice for business trip
The place is very well-know by the taxi drivers and right outside the northeast 3rd Ring Road. However the transportation is bit difficult as the road is not good designed and takes a long detour to get there. Good thing is it's always easy to get a cab from the hotel. Staff are friendly and helpful. Room is big and comfortable. Nice bed and soft beddings which gave me two well-rested nights. I'm not sure but I got a call from reception that my neighbor room complained my TV was too loud... but I mean, really? Is the wall that thin? anyways... The hotel is a good choice for business trip, as the room rate (comparatively) lower than the same brand and other similar ones at other locations.
July 15, 2013
Rated 5.0 out of 5.0 by JL393 great Hotel
My first stay at the Sun Palace and will keep on the list to stay there again.
June 29, 2013
Rated 3.0 out of 5.0 by YesMan 第三次入住！
June 20, 2013
Rated 5.0 out of 5.0 一个值得推荐的酒店！
这是我第一次入住IHG旗下的CROWNE PLAZA 品牌酒店，之前一直都住IC，这次的入住让我改变了 CROWNE PLAZA 不够高端的错误偏见。入住前一天，酒店的 Annie 非常贴心的发来了关于入住日天气的温馨提示，让我倍感温暖。入住时酒店也直接为我升级至行政楼层，且服务够专业够细致。
June 20, 2013
Rated 5.0 out of 5.0 by Nick0618 Benchmark hotel
It's a quite good hotel with good atmosphere. Nice hotel staff, pay quite much attention to details. Especially, towels are quite new and with very good quality. And the mattress is very comfortable with the brand king koil.
Really a good experience and worth for recommendation.
June 18, 2013
Rated 5.0 out of 5.0 by hsc1111 good family holiday
the staff were very attentive and helpful. they helped make our family holiday in Beijing a great success.
room was spaious on the 'Club Floor' and the room and breakfast rate was good value considering the price at similar type hotels in Beijing.
only complaint was that the signage for the parking and the policy that you pick up tickets at the conceierge and not the parking attendant was a little inconvenient.
June 17, 2013
Rated 4.0 out of 5.0 Helpful and sincere
The reception is good and very sincere when we asked for help. The most important thing is that the staff can provide some possible solution to us.
May 23, 2013
Rated 5.0 out of 5.0 Almost thing is good, but Poor Wifi environment in room
Almost things is good and best. staff is also kind.
but the wifi RF signal is bad.. so please renewal wifi RF environment in room.
May 22, 2013
Rated 5.0 out of 5.0 by Opirus 非常好的入住体验
May 19, 2013
Rated 5.0 out of 5.0 by William2013BJ Comfortable bed and excellent service
Food and service at Red orange are great ! I also love the swimming pool very much.
May 15, 2013
Rated 4.0 out of 5.0 by Bella1217 good value
Everything is good except for the geographical location.
May 12, 2013
Rated 2.0 out of 5.0 by EMH60 Ambassador status recognation
Staff didn't recognize my ambassador status even after I mentioned them my account details because I didn't receive yet my ambassador card/package!!
May 11, 2013
Rated 2.0 out of 5.0 by Sabrinagsm 被子太厚了，空调也热，早餐很一般
May 6, 2013
Rated 5.0 out of 5.0 by Howard1981 Yunnan impression
It's traditional festival "Po Shui Jie" in Yunnan province at those days, and hotel organized folk dance, local food, etc. it's impressive.
May 5, 2013
Rated 5.0 out of 5.0 by yangxinr 真的挺好的，感觉不错
May 2, 2013