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Rated 4.2 out of 5 by 99 reviewers.
Rated 4.0 out of 5.0 by Wonderful Stayed This was my second times staying at Beijing U-town and really feel the staffs giving us a good personal service and attention when I need? Keep it up and a Cheers. February 25, 2014
Rated 4.0 out of 5.0 by 位置好,整体感觉很不错 再次入住,前台服务态度不错,前厅接待也很热情主动; 但好像电梯间插卡感应不是很好,要试几次才可以,前次入住时记得也是这样; 感谢本次额外赢得了VIP积分5000。 February 24, 2014
Rated 5.0 out of 5.0 by 不得不说是一家超棒的皇冠假日 自从加入ihg club不到3个月以来 第二次入住这里了. 真的是太棒了 无论是服务员的工作态度 效率那都是一级棒. 客房服务员看到客人都面带微笑的打招呼, p卡房间都有升级 干净 明亮 整洁 舒适. 前台都有询问是否房间安排满意,酒店内部设施也都很好 泳池 健身房都很宽敞. 酒店地理位置也都很方便. 这次入住后积分到帐出现了一些问题, 我在某个论坛上发了一个帖子询问, 没想到不到2个小时 酒店的宾客服务主管看见了我发的帖子,并由之前我入住后发的入住感想帖子找到了我. 并且超迅速的联系到了我. 将积分补登上去了.效率之快 倍感欣慰. 真心的感觉很棒.值得推荐给大家. February 22, 2014
Rated 5.0 out of 5.0 by 整体不错,地理位置好,早餐好。但是联通手机信号极差 1.地理位置不错,附近都是各大央企总部,单位来人也经常到这边来,开车十来分钟到三里屯工体。旁边就是商场,买东西也方便。 2.入住时前台服务态度很好,能及时识别出会员,但是对于升房问题,我记得IHG本身最低价房就是“高级房”,前台告诉我“已经给您升级到高级房了,之前是普通房”,这点疑虑,请客服解答下。 3.入住的第一个房间手机联通信号非常不好,经常是无信号无服务状态,而且房间窗户小,采光非常不好,比较阴暗。随即呼唤前台给我换了一个房间,在带领下来到了第二个房间,是拐角处,所以两面都是窗户,采光好很多。但是联通信号还是时有时无。其实加大信号不难,跟联通沟通下加些放大信号装置就行了。还好不是上班时间因公住,否则会耽误很多事。好在有wifi,不过晚上速度稍慢。 4.早餐非常好,很全面,能想到的全有了,大厨也很热情,周末六折包早餐确实划算。 5.会员礼遇:白金会员欢迎水果比较寒酸,报纸按时送达,能定时询问是否需要加免费的瓶装水,升房力度不大,毕竟在入住率不高的情况下,给会员最大的优惠会提高很多好感度的。 6.因媳妇儿围巾找不到了,退房后三天回拨前台询问,接电话的女士比较不耐烦,说了找没找到都回复一下,却迟迟没有消息,好在是最后自己找到了。 总的来说入住期间整体都不错,无论是整洁度、服务、早餐,还是服务都还可以,除了手机信号不好以外。还是值得推荐的! February 21, 2014
Rated 5.0 out of 5.0 by I always stay here when I am in Beijing Probably been at this hotel for more than 15 times now. The place is neat and clean, the bell boys are friendly and helpful. The customer service here is excellent. Location is next to a mall so on cold winter days, I could just eat at the mall without going out to brave the cold. February 21, 2014
Rated 5.0 out of 5.0 by An excellent hotel that you must try Being a loyal IHG Rewards Club platinum member, I only choose IHG hotels when travelling around the world unless they are not available in the places. I have stayed at differnet brands of IHG hotels from Holiday Inn Express to Intercontinental at different countries. Beijing Chaoyang U-Town is definitely one of the best value for money hotels I have ever stayed. My memorable tirp started at the time when David (the hotel's General Manager) kindly double upgraded my room to an executive suite that well exceeded my entitled platinum member priviledges. Upon walking into the hotel, I was impressed by the warm and friendly greetings that made me feeling at home. The hotel's front office staff were highly efficient that made my check in and out very smooth. The room that I stayed was spacious, well decorated and comfortable, with excellent provisions of in-room consumables - all of which exceeded my expectations. In fact, as I observed, other types of hotel rooms are also of high quality, My memorable trip continued as I later walked into the club lounge. The club lounge is not large but yet comfortable. Similar to club lounges of other hotels, there was not great variety of food. Nevertheless, the food variety was still good enough to satisfy most people, if not all. In addition to those food displayed on benches, guests could also different types of congees and noodles. Food quality was extremely high that beyond my imagination and comparable with those of high end restaurants. Even the fried rice and breads were of very high standard. Of course, you must try their desserts expecially the cakes. Obviously their cooks are putting their hearts in preparing excellent food for hotel guests. The hotel location is also exclellent. Outside the hotel there was always available for hiring. Within five minutes' walk, you could reach nearby bus stops and metro stations to take you to various locations within Beijing. It is beyond doubt that this hotel has excelent management and team sprits for achieving such high standards. I strongly recommend this hotel to people visiting Beijing who would like to stay a high quality hotel but at an affordable price. February 20, 2014
Rated 5.0 out of 5.0 by Nice stay Nice stay. Recommended for business or personal trip. February 17, 2014
Rated 5.0 out of 5.0 by 硬件设施新好,员工服务更值得回忆表扬 先表扬下前台的服务人员和管理人员(JINA&LISA)亲切、友善、值得信赖的服务为酒店增添不少好感,有回家的感觉!硬件设施一级棒,特别是健身房和游泳池大气,私密,卫生间走够大,虽然房间价格比较高,因为良好的服务可以弥补,为啥不愿意和我们公司签协议价是我不理解的?这样可以让我们行业更多的人体验。。。。。。?外地多个皇冠都和我们有协议,入住比较方便自由啊。这样下次入住是何时? February 17, 2014
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