Rated 4.3 out of 5 by 143
Rated 5.0 out of 5.0 by ChrisW70 Friendly Staff, Convenient Location, Nice & New, Recommend it
Stayed here couple of weeks ago just 1 night. I was also here in March and July. I've reviewed this hotel in another popular travel site, but thought I want to say a few words here for those people reading reviews here. Obviously I thought it was a great hotel and I had a good time, that's why I came back again and again.
First of all, the hotel is fairly new, looks really nice. Has a modern golden touch to it (gold color shades and decorations in lobby and room#. It doesn't look old fashion, but rather the modern chic look. Rooms are not too big; most newer hotels are like this. It was perfect for me. Again, rooms are nicely appointed and feels new.
The location is good; general location within Beijing, and attached to the U-town mall. Beijing being so big, many taxi drivers don't know a lot of hotels #even big 5-star ones). This hotel is around the corner from the Ministry of Foreign Affairs. So you can just tell taxi driver its by the Ministry of Foreign Affairs. They all know the place. It is attached to the U-Town mall; you can go shopping and dining directly from hotel to mall. I love this convenience too.
Above all, however, it is the friendly service and staff that brings me back. I want to give thanks to 2 specific persons. First and foremost, I want to thank Rachel from the 6th floor breakfast room. I think she is the manager or supervisor in this area. I believe I met her during my July stay. Since I usually go breakfast early like 6:30-7am, its usually not too crowded and Rachel always has a nice smile and few words of chat. Very friendly lady. Also she sees me drinking OJ and would go and bring me a glass of OJ, or bring me my omelet. So I want to thank her for her friendliness and she makes you feel right at home. Its great to have her on the Crowne Plaza team. The other friendly person is Juliet at the front desk. She was the first person I met when I checked in March. Since March was my first time here, I would ask many questions and Juliet would always patiently answer me with a smile. I saw her again in July and few weeks ago. She would always have a nice smile and greet me with some small talk. So the friendliness and service is great at this hotel.
The small draw back is sometimes it could get a little pricy if you buy breakfast, internet, or other services, but this is a 5-star hotel in central Beijing so such price isn't out of the norm.
All in all, I would recommend this hotel and I would come back again.
November 26, 2013
Rated 5.0 out of 5.0 room upgraded and quiet place!
U-TOWN is a very good place to stay including all good benefits, room upgraded from 30 square meter to 45 really huge and comfortable place. room service is nice.
only con is shower water is sprayed into closet. but it's fixed after talking with room service.
overall it's a very pleasant place to enjoy!
November 21, 2013
Rated 5.0 out of 5.0 by James1234567 Excellent service
Very comfortable room with good location
I was stayed in executive floor, quite good.
November 21, 2013
Rated 5.0 out of 5.0 by Kenny007 Execellent
Competitive price for quality stay. Had an upgrate at my check-in and the room was very nice. Hotel staff were v helpful and genuine. Recommend it!
November 13, 2013
Rated 5.0 out of 5.0 by zjaizy 房间卫生和设施
October 29, 2013
Rated 4.0 out of 5.0 by PPL65 Recent business day U Town Crown Plaza
I recently had a business trip to Beijing and stayed in the U Town Crown plaza, I was pleasantly surprised by the great location and the warmness shown by the staff and check in.
Nice room with a good ambience' but more importantly a very comfortable bed.
Breakfast on the executive floor was excellent and I will certainly be returning in the near future.
October 24, 2013
Rated 5.0 out of 5.0 by 7788 值得推荐
October 20, 2013
Rated 4.0 out of 5.0 by Chinacharlie Attentive staff but not the room I booked
Did not get the room I booked or paid for, 2 double or queen beds. Got a king with a cot instead. I got stuck on the uncomfortable cot but was told the king was very comfortable. Only there one night so made due.
Suggestion: when you send reservation confirmations for properties in China, include the address written in Chinese characters to show taxi driver. My phone number is from another province so the front desk phone number on the confirmation did not work either. Very hard for Foreigners to tell a taxi where they want to go.
Appreciated the free drink on arrival, needed it by then. Too bad the AC was still blasting mid-October and the lobby lounge was too cold to relax.
October 19, 2013
Rated 5.0 out of 5.0 by MikeTU Excellent Service
The staff was very attentive and friendly. We had a great stay. My only problem is that taxi drivers have no idea where to find the hotel. We had to call from the taxi every time we took one to the hotel.
October 19, 2013
Rated 5.0 out of 5.0 great service
very nice. recommendable.
near subway station.
near center of town.
October 15, 2013
Rated 5.0 out of 5.0 选择没错。
October 12, 2013
Rated 5.0 out of 5.0 by Mike2724 Comfortable bed and great service
Everything is perfect. Comfortable bed and great service.
October 4, 2013
Rated 5.0 out of 5.0 by Doucet82 The Spot to Stay
My Girlfriend and I currently live 2 hours outside of Beijing. We often travel to Beijing to get away from our small town and to relax. The Crowne Plaza was a great discovery for us. The location, service, and comfort keep us coming back time and time again. It's great for when in town for work or pleasure. We will be returning here time and time again. As well recommend anyone travelling to Beijing and looking for comfort.
October 3, 2013
Rated 1.0 out of 5.0 最荒唐的一次入住！
October 3, 2013
Rated 4.0 out of 5.0 by Doctorcheese Best Location in Beijing
I love this location and the 5000 bonus point rooms. Occasionally the rate is excellent on this hotel. Great things at or near this location. My favorite location in Beijing for overnight.
October 3, 2013
Rated 5.0 out of 5.0 by Enso 完美的体验
October 3, 2013
Rated 5.0 out of 5.0 by Zenith Great Service，kindly staff，comfortable bed
Upgraded my room to duplex suite room for free， great experiences.
September 30, 2013
Rated 3.0 out of 5.0 by amy422 comfortable pillow
good location，next by the U-TOWN，mom loves it and will choose when next time come to beijing
September 25, 2013
Rated 5.0 out of 5.0 by zhizhi 满意！
位置不错 离地铁站不远 路上还路过外交部。大堂员工比较热情 客房比较满意 很干净 卫生间也很大 有淋浴和浴缸 女儿在浴缸玩得很开心！
电视略小 没有免费无线网络提供 听说2014年才可以给CLUB会员提供免费网 不明白提前提供又能怎么样 总体来说比较满意 退房很快很方便！
PS 不足之处 ：酒店门童不够热情 进出都不会问候的。而且有次老公和女儿从转门出来 后面有员工搬东西导致大门停止转动 老公回头看他们 他们也没反应 还继续搬东西 也没有道歉 这点感受很不好！人又不多 等客人出去再搬东西就不行么？？希望这点以后得到改进。
September 24, 2013
Rated 5.0 out of 5.0 by x4252 装修非常新的酒店
September 23, 2013
Rated 4.0 out of 5.0 by Nordic888 good staff
Good hotel but seems a bit to respond to guest request.
Understaff with bell boys
September 22, 2013
Rated 5.0 out of 5.0 by QuinnHAL Staff are willing to go the extra mile to help their guest
I was on my business trip in Beijing and the hotel staff maintained a very positive attitude and ensured I felt welcome during my stay. Everyone, from registration, concierge to room service, was extremely helpful and treated me with dignity and respect. I was amazed at the consistency in their performance and willingness to go the extra miles. The hotel staff was well groomed and took pride as representative of the IHG chain.
I am eager to provide positive feedback about my stay and appreciation.
September 20, 2013
Rated 4.0 out of 5.0 by YesMan 多次入住！总体善可！
September 19, 2013
Rated 5.0 out of 5.0 Great hotel to stay with in Beijing
This is the best hotel experience I ever had in Beijing downtown, good service level and nice location, I'd like to recommend it to business travelers and I'll definitely stay with it for coming Beijing trips either business or leisure ones!
September 17, 2013
Rated 4.0 out of 5.0 by greencloud Nice hotel to stay
This is my first stay in Crowne Plaza, the front desk staff are very nice, they can recognise my membership status quickly and offer me a coupon of free soft drink.
The room is upgrated and is very comfortable, I will choose Crowne Plaza next time when I travel in Beijing or other places.
September 10, 2013
Rated 3.0 out of 5.0 by Kyle29 experience in U-town
Overall, U-town crowne plaza is a good place to choose, very near the fancy entertainment. Front desk is very helpful, though other staff need more training. I barely can say my whole request when speak to the service center before she hang up. Room is not so tidy after cleaning.
August 21, 2013
Rated 4.0 out of 5.0 by Jy88 I stay here every time I go to Beijing
I travel to Beijing many times each year. I always stay in U-Town. I am never disappointed.
August 14, 2013
Rated 4.0 out of 5.0 by SNPIrwin Nice staff and good service
The manager apologized to me very very soon after my room was enter with the NO DISTURB sign on by some careless staff. I also feel content with the reaction of the hotel for the accident: I was provided with a breakfast on the VIP storey.
August 11, 2013
Rated 5.0 out of 5.0 by YUPEI Hotel overall feeling is good, the price is a little expensive
Hotel location is very good, the space of senior big bed room is not big, small breakfast dear. Hotel, the waiter attitude is very good.
August 4, 2013
Rated 4.0 out of 5.0 Great location
The hotel's location is good, convenient for shopping and dinning, even close to the area which full of kinds of bars. The bed is comfortable, however the cleaniness could be improved because upon my arrival I found hair in the bathtub and on the second day a pen on the carpet under the curtain. The staff was polite and helpful, but there is no charger of iphone 5 provided at concierge when I asked which I think is not acceptable. Furthermore, the shower area is too small.
August 1, 2013