Crowne Plaza Beijing Wangfujing

Hotel Front Desk: 86-10-59119999

Hotel Fax: 86-10-59119998

Hotel Email: info@crowneplazabj.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Beijing Capital Internatioal Airport (PEK)

- Distance from hotel: 17.4 MI/ 28 KM South West l

- Take airport expressway to Dongzhimen Ave., turn south & take the 2nd Ring Road to Chaoyangmen Ave. Turn right follow Chaoyangmen Ave. to Wangfujing Ave., turn left & the hotel is at the crosssroads of Wangfujing & Dengshixikou Street.

Beijing Nanyuan Airport (NAY)

- Distance from hotel: 9.94 MI/ 16 KM South l

- Take Airport expressway to Dongzhimen Ave., Turn south and take second ring road to Chaoyangmen Ave., Turn right follow Chaoyangmen Ave. to Wangfujing Ave. Turn Left and hotel is on the left at crossroad of Wangfujing Ave and Dengshikou Street.

Train
Beijing Railway Station

- Distance from hotel: 1.86 MI/ 3 KM South East

Subway

Dengshikou Station

- Distance from hotel: 0.37 MI/ 0.6 KM East

- Go out of the station for the A exit, and go north for 80 meters along the Dongsinandajie until the first cross road, and turn left into the Dengshikou street, and go along the street to the east direction for about 600 meters to get to the hotel at the right side.

Print Hotel Fact Sheet

- Hotel is located in the center of city without car parking space.The parking area beside hotel is operated by the thrid parity available at a charge, RMB10 for first hour, RMB15 for second hour, and the long time car parking, price should be negotiated.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 420 reviews
79%
Recommend This Property
Read All Reviews

Ratings Breakdown

420reviews

  • 5 Stars
    160
  • 4 Stars
    172
  • 3 Stars
    57
  • 2 Stars
    17
  • 1 Stars
    14

床铺舒适,服务一流

By

27. Januar 2015

房间还不错,属于比较老式的CP,床铺舒适,上网速度还可以,无线、有线网络都可以用。G会员的话,服务还是可以配套的。个人认为酒店最大的特色在于酒店大堂上方,环境比较有意思。

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员工服务较差

By

26. Januar 2015

club

酒店整体环境较好,位置优越,房间较舒适,只是员工服务态度有待提高,尤其是前台接待,希望能就此有所改善,才能提高酒店的整体水平

Posted byHotelStaff
28. Januar 2015
尊敬的客人: 您好! 非常感谢您选择并入住北京国际艺苑皇冠假日酒店并对我们酒店优越地理位置、环境和客房的赞誉。同时,从您的反馈中我们也注意到在酒店前台服务态度评价不高,希望您发送邮件至酒店官方邮箱info@crowneplazabj.com或者拨打酒店电话010-59119999与市场传讯部联系。我们愿意聆听您对我们服务的具体意见,以便我们今后改进和提高。再次感谢您的点评与支持,同时我们也期待着您的再次光临。我们衷心地感谢您的建议,并期待您的下次光临,见证我们的努力。
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非常失望,跟預期差太遠了。

By

26. Januar 2015

今次訂購了一間高級客房,可是安排入住的房間太小,樓層較低,空調聲音嚴重,還有嚴重燥音影響我的睡眠質量,對於這次入住,,令我感到非常遺憾。
前台服務人員的服務態度不佳,沒有根據先後次序辦理退房手續。令我空等半天,浪費我的時間。令我感到非常感謝的是禮賓部的員工,處事有禮,工作態度積極,值得一讚。

Posted byHotelStaff
28. Januar 2015
尊敬的客人: 您好!感谢您入住北京国际艺苑皇冠假日酒店与我们分享您的意见,并对我们酒店礼宾部员工良好服务的赞誉。关于您提及的酒店设施和前台员工服务问题,对于给您带来的不便在此表示歉意,我们已经和相关部门进行了分享并会尽快做出改进,比如加强对前台员工的培训。同时,希望您通过发送邮件至酒店邮箱 info@crowneplazabj.com或拨打酒店电话010-59119999联系市场传讯部告知我们您所入住的房间号,我们会对此房间的空调进行检修。如果您在下次入住时遇到同样的问题,希望您可以联系酒店大堂值班经理,相信值班经理会帮您解决问题。最后,再次感谢您的点评并代表酒店全体员工期待您的下次光临,祝您一切顺利!
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Not up to my expectation of Crowne Plaza

By

25. Januar 2015

club

I am commenting this based on my experience with other Crowne Plaza in other cities. It's an apple-to-apple comparison.

1. The concierge staff looks more interested in talking to each other than serving the client.
- Nobody helps to carry the luggage.
- Nobody bothers to ask whether the guest needs a taxi when the guest is leaving the hotel.

2. There is no tissue paper throughout my stay and nobody bother to replace it. Fair enough - at least there's toilet roll - so am I supposed to clean my face using toilet roll paper?

3. There was no IHG members' special check-in/ check-out counter.

4. Wifi speed was slow.
IT staff did call me within 2 minutes to ask me how he can help - so that's commendable.

Posted byHotelStaff
28. Januar 2015
Dear guest, Greetings from Crowne Plaza Beijing Wangfujing! Regarding your comments to our concierge staff service, and no tissue paper problem and WIFI speed issue, we have taken up the matter with our hotel operation team. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Please rest assured that appropriate steps are being taken to avoid any recurrence. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again. Kind regards.
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