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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 620 reviews
79%
Recommend This Property

Ratings Breakdown

620reviews

  • 5 Stars
    236
  • 4 Stars
    253
  • 3 Stars
    88
  • 2 Stars
    24
  • 1 Stars
    19

The best time in Beijing Wangfujing

By

July 29, 2015

the first time i visit that hotel was in 1999 and it make me fill good
like i am at home ,and after i visit 3 more time ,and know i visit whit my kids and we have good time and fill the best.

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位置不错,硬件很老,服务欠缺

By

July 28, 2015

位置算是很不错了,但是硬件设施太老了,房间里的用品显得破旧,和大堂的富丽堂皇感觉形成强烈对比,让人觉得不是很舒服。去大堂吧,一个收拾干净的座位,桌子上酒水牌边一个大纸团子,让服务员给收拾下,服务员张嘴来一句“这都收拾干净了,纸是刚才有人扔的”,这算是什么意思?意思是这纸团子不用收拾?

Posted byHotelStaff
July 29, 2015
尊敬的客人 感谢您入住北京国际艺苑皇冠假日酒店与我们分享您的意见。感谢您对我们酒店优越地理位置的赞誉。同时,很遗憾酒店的服务未能令您足够满意, 对于给您带来的不便在此表示歉意。我们衷心地感谢您的建议,使我们及时地发现了服务中存在的不足。一流的住宿环境与高品质服务是我们一直以来追求的目标,并期待您的下次光临,见证我们的努力,我们将为您奉上更为舒适的入住体验。
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早餐质量有待改善

By

July 27, 2015

platinumelite

早餐质量有待改善:品种少,西餐质量有待提高,西餐品种也不多,需要增加。中餐品种也太少。下面的厨师态度也不太好。

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性价比很高的酒店

By

July 24, 2015

地理位置非常优越,属于闹中取静的氛围。早餐种类丰富,但就餐空间和环境略微简单。酒店设施非常干净,但略显陈旧。最大优势在于价格,整体上具有很好的性价比,适合商务与旅游的选择。

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床铺舒服 隔音好

By

July 23, 2015

club

九楼家具陈旧了些,员工服务很好,床单很干净,每个工作人员都很热情。地毯清洁度还有待提高,进门时房间偏冷。

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各种体验都不错

By

July 23, 2015

club

总体感觉比香格里拉,喜来登都好,地理位置便利 ,旁边就是王府井,体育设施方面对外收费开放 ,所以人也不少 房间的浴室和万豪差不多 ,浴缸很舒服, 床也很舒服 ,比香格里拉和喜来登好的地方是有专门连电脑的线 ,可以用电视看片子 ,总的来说体验相当不错

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Great lounge staff but poor wifi

By

July 21, 2015

platinumelite

Pleasze thank the Club Lounge staff again for making me feel more at home and relaxed. Always great service - efficient and with a smile.

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设施需要更新了

By

July 20, 2015

客房的设施有点老旧,需要更新了;床垫太软,睡得不太舒服。卫生间的设施也需要换了,淋浴喷头不好;其他的服务及设施还行,工作人员够热情,负责。

Posted byHotelStaff
July 24, 2015
尊敬的客人: 感谢您入住北京国际艺苑皇冠假日酒店并与我们分享您的意见,以及对我们酒店服务人员的肯定。关于床垫问题,您下次入住时可以联系宾客服务中心为您更换床垫。关于您提及的酒店设施问题,我们已经和酒店管理层进行了分享。您的意见和建议都是我们改进与不断提高服务质量的动力。再次感谢您的点评与支持,同时我们也期待着您的再次光临。
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位置非常好

By

July 20, 2015

platinumelite

酒店的位置非常好, 床铺舒适。北京国际艺苑皇冠假日是最早的皇冠假日,因此房间有些老旧,但整体上不错。

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位置優越,帳務需確認

By

July 20, 2015

位置優越,但早餐菜色變化少,
退房時建議房客需留意帳單上數字。
我站在會員退房區域卻被請到一般櫃台排隊。

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性价比超高的一家皇冠

By

July 20, 2015

platinumelite

酒店前台服务态度非常好,客房响应速度很快,早餐属于皇冠里面比较丰富的了。酒店的地处王府井,交通、娱乐都很方便。另外,酒店可帮助安排北京的一些旅游行程,安全有保障。

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国际艺苑皇冠,房间小,设施旧

By

July 15, 2015

platinumelite

首先我要求升级套房,前台说已经升级,可进去一看我觉得不是套房,因为在无锡太湖皇冠和上海复旦皇冠升级的套房都是2卫有客厅的,这次升的所谓"套房"只有1卫,没有客厅.退房时人比较多,也没有针对铂金会员的快速通道.

Posted byCustomerCare
July 23, 2015
尊敬的客人: 非常感谢您分享您的住宿体验。我们不能保证我们的设施和服务是最高级的,但是我们一直致力于做最好的酒店。很抱歉给您这次住宿带来了不便,我们会把您的入住体验反馈到酒店管理层,以进一步提高服务质量。希望您下次入住可以见证我们的进步。如果您对洲际酒店集团旗下的酒店有任何意见或建议,欢迎随时向我们提出。 Nora S
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