Rated 3.9 out of 5 by 126
Rated 5.0 out of 5.0 by Kirsty34 Staff with good english language skills
I found this property to be exceptional particularly when it came to the level of English spoken by all staff. It seemed to me that the staff felt relaxed and happy and therefore were comfortably engaged with guests. Their understanding of Beijing and the challenges it presents for the business traveler was great therefore they were able to add value when advising on travel, locations, venues etc.
The food and beverage was also very good, room service was prompt and the menu honest. I would have no hesitation in recommending this property.
November 26, 2013
Rated 4.0 out of 5.0 by birdlady808 Great Stay
Just wanted to say that my coworker and I had a fabulous time staying at the Crown Plaza near Wangfujing area. We didn't have time to use all the facilities but our room was clean and the cafe downstairs was great. The staff was always so welcoming and helpful.
One person I would like to point out who went above and beyond what I was expecting was Ivan at the Concierge desk. He totally rocks and was always looking out for us. He scheduled our day trip to the Great Wall for us with a legitimate tour guide and driver. Gave us the best advice on restaurants and told me about the best shopping locations for what I was looking for. I have not received such exceptional service anywhere else I have stayed before. We liked him so much that we would hold our questions until he was back on his shift and would ask for his advice only. He made our stay a truly memorable one and we are greatful for him.
November 25, 2013
Rated 4.0 out of 5.0 by nyjazz 温馨的小花
November 24, 2013
Rated 5.0 out of 5.0 by yoyohyuk 很好的一次经历！
November 24, 2013
Rated 5.0 out of 5.0 不错的酒店
November 19, 2013
Rated 5.0 out of 5.0 by Tiara0707 Excellent service hotel
Great location with an excellent service. Hotel staff is very helpful and knowledgeable. Definitely we will return to Crown Plaza- Beijing Wangfujing.
November 16, 2013
Rated 5.0 out of 5.0 by Yanhui The best location and excellent service
The best location around in Beijing. Particular the service of staff whatever front desk and other divisions are excellent.
November 14, 2013
Rated 2.0 out of 5.0 by 57NOMAD The Crowne has lost some of its glimmer
I have stayed at the Crowne Plaza in Beijing many times while traveling in Asia....This last few times that I have stayed there I felt that the hotel was losing its glory, becoming more like a hotel rather than a destination.
The service was great as always but there was somehting lacking...maybe it needs a remodel. ...my bathroom had a smell of mildew and when I check the shower, there it was...not on the surface but creeping through the stone tiles. the air was not working in my room and because I was unable to open a window it became stuffy.These things were brought to the attention of the staff but to no avail.
The service for the breakfast buffet was good but the menue was lacking almost everything was fried or over cooked.
Crowne step up your game I want to continue to look forward to staying with you when in Beijing.
November 12, 2013
Rated 4.0 out of 5.0 by Lizzy6886 Bed is comfortable
Toilets need to upgrade...not very clean..very noisy with the water sound.
November 10, 2013
Rated 3.0 out of 5.0 Air con is not providing heating
It is 5 degree C in late October, but the hotel didn't provide heating through its air condition system. I have to ask for a heater to put it in my room.
Last year when I stayed there, same problem.
November 6, 2013
Rated 4.0 out of 5.0 by douaibei good in general, need to improve the service
not sure why the hotel forget to register my stay to my rewards?
the room is ok in general, and the break fast needs improve, it looks not too much to taste in the morning.
October 25, 2013
Rated 4.0 out of 5.0 by Amber5 Great breakfast and nice staff
Very close to wangfujing shopping area, it has a wonderful breakfast, and beware the room are very old .
October 25, 2013
Rated 3.0 out of 5.0 Comforatble bed
The room is somwhat old even after decoration.
Not good feeling is one big mirror on top of the bed.
October 21, 2013
Rated 4.0 out of 5.0 by douaibei staff need more training
first, they forget to register my stay to my CLUB rewards
Second, the breakfast looks far below the average, and the canteen is under staffed to respond to the request
October 21, 2013
Rated 4.0 out of 5.0 by lelicia Great location
i book into club room and comes with club benefits. i was upgraded to next cat room as the club room was not available at the point of my check in. the toilet is very spacious. check in was on the club floor so it was swift with no queue. Location is best for travellers. the famous beijing duck restaurant is just nearby. sightseeing at tian an men is also walking distance from hotel
October 20, 2013
Rated 5.0 out of 5.0 by Aviador great stay and perfect hotel employees
Several times a year I stay for one or two days in Beijing during my business trips.
The Beijing Wangfujing is my favorite place due to the very good athmosphere, perfect organisation and the location in the city center.
The communication with the hotel staff and their attitude is always great.
During my recent visit the front office manager supported me in a difficult visa issue with the local authorities sucessfully - far more than I would expect as a hotel guest.
Thanks again for the great support!
October 20, 2013
Rated 4.0 out of 5.0 by Access comfortable bed, great service and really good breakfast buffet
The staff is excellent, very helpful and courteous.
The breakfast buffet was very good, great staff & service and great selection.
October 14, 2013
Rated 3.0 out of 5.0 by liana1201 酒店设施比较旧
October 13, 2013
Rated 4.0 out of 5.0 by Kangkang Comfort bed and quiet room
It's a good rest place due to quiet and soft room.
But the on-line reservation system can't be satisfied. Looking forward to improving your on- line system.
October 10, 2013
Rated 5.0 out of 5.0 by Jonson Good experience even in peak season
Got some great experience even in the peak season of the National Day golden week of holidays. There are so many people in the area and been served by the holiday. Surprisingly, the hotel is serving well even with the high traffic within, great facility to recommend.
October 7, 2013
Rated 5.0 out of 5.0 Good service by Ava Wei and her colleagues!
I checked in on 2nd oct evening and was greeted by a very warm welcome by all front desk staff. I was also pleasantly surprised when I was told that my room was prepared for me with fruits. I say good service and high level of drive I observed with the staff who interacted with me, especially Ms Ava Wei who made a effort to explain and share with me the directions and address when I asked for recommendations where to go. Great job! Will be coming back again if time permits.
October 6, 2013
Rated 3.0 out of 5.0 by Guest0Leo 房间墙纸起泡，衣柜书桌残旧破损
October 4, 2013
Rated 4.0 out of 5.0 by MannyNik Comfortable room
Overall, room was fine, smaller than what I used get. Did not get a suite upgrade. Bed was comfortable. Food service & quality was good.
October 3, 2013
Rated 5.0 out of 5.0 by Zhangj65 Excellent service
Excellent service which made me feel comfortable
Clean and relaxable room
September 26, 2013
Rated 4.0 out of 5.0 by esther08 great service
The service is good, and the location is near the good place to go. I can easily have fun and make a meeting around there. The bed is comfort. I like it and also my family is enjoy staying there.
September 24, 2013
Rated 5.0 out of 5.0 by Alok1221 Great Location and Value for Money
Hotel reception, Club Lounge staffs undersatnd and speak good english. Club room occupants and above are elligible for free snacks in the evening in club lounge. My children enjoyed this very much. We arrived there on the birthday of my son and a cake was waiting inside the room when we came back to our room in the evening. Great surprise with overwleming joy for my 7 yrs old son.
Location was great. Subway stations are nearby. Line-5 is 3 mins walk and line-2 is 7 mins walk. City tour can be done by using subways. The surrounding is live which can be noticed with lot of crowd in the evening in the wangfujing styreet.
Overall it's a good choice for tourists/business; value for money. I would recommend my freinds/family and others this hotel.
My children wanted to enjoy swimming pool. However, the water temp of 26C was bit cold for them. The water temp may be increased to 28-30 C for pleasure swimming.
Suggestion for indian vegeterains- to take Ready to Eat stuffs and order steamed rice from the hotel restaurant. You will not get steamed rice outside. I tried to look for the steaned rice for more than an hour outside the hotel including KFC, MCdonald, chinese restaurants etc. and failed.
September 19, 2013
Rated 4.0 out of 5.0 by CK88 Great location, great service
Reception staff spoke fluent English. A hotel close to wangfujing shopping street. Rooms were kind of old and jaded though. Too many mirrors... A bit spooky....Especially when the hotel has a sudden power failure just after mid night!.. Fresh fruit plate everyday, and wifi in room, which is great. Overall a good place to put up.
September 12, 2013
Rated 5.0 out of 5.0 by AntonioZ Three stays in two weeks
I was in China on business for two weeks and was traveling in and out of Beijing. I had flights and trains to various other parts of China but would return after two days. Each time, the staff and concierge were a great help in arranging my transportation to and from the airport, train station, etc. They were also able to store some of my luggage so I only had to travel with the bag I needed for the two day trip. Salinee and Jason at the front desk were very attentive and went out of their way to help with my various business needs.
September 11, 2013
Rated 5.0 out of 5.0 by Bjreece Great hotel, great location, great value
Wonderful experience with the Crowne Plaza Wangfujing. The room was comfortable, quite, and cool. Hotel was short walk to Tiananmen Square and the Forbidden City. Great location for downtown business or sightseeing. I hope you love it as much as I did.
September 8, 2013
Rated 4.0 out of 5.0 by FrenchTraveler Nice experience but some negative points
I enjoyed my stay in this hotel, even of some pros and cons. The hotel was nice, even if our first room wasn't : the decoration was old, we were next to an AC which made a lot of noise, the shower was broken and the bed was uncomfortable and small. We ask for another room, this one was much better, quiet and comfortable, but we needed to be upgraded for this room, this staff understood and have upgraded us for free. Concerning my overall experience it was good, but some points wasn't : we couldn't enjoy the pool because of the cold temperature of the water, the food wasn't as good as expected for a five stars hotel, but the prices were correct. Secondly, I was a disappointed by the fact that the staff only speak to my companion because is a man even if the reservation was under my name. Moreover, I think the hotel is closer to be a four stars than a five stars. Finally, event the staff's efforts their english wasn't good enough and sometimes we had some trouble to communicate with them; furthermore even if we had a quiet room we had a view on a parking … .
September 7, 2013