Rated 3.9 out of 5 by 125
Rated 5.0 out of 5.0 by TennisFan2 Excellent hotel
I booked the hotel based on its location. I only had two nights in Beijing, so I wanted to stay near Wangfujing. The hotel staff were very friendly and helpful. I was greeted as a platinum member as soon as I arrived. The front dest staff were patient and courteous. All my needs were accommodated. My room (630) was newly renovated, contemporary, and meticulously maintained. Prior to booking the hotel, I read some reviews about the inefficient AC. I had no issues in my room. The AC worked beautifully in my room. The breakfast was adequate, could be better. I had a pleasant stay.
August 29, 2013
Rated 4.0 out of 5.0 by BTH94131 Club Lounge was the bomb!!!
Hotel was fine and the location was good, but it was the club level lounge that was of real value. Very nice breakfast and happy hour.
August 25, 2013
Rated 4.0 out of 5.0 by maruka03 Good quality hotel with excellent customer service
4 nights at Crowne Plaza Beijing. Excellent location. Good amenities with very friendly and efficient staff. Value for money, would recommend this hotel for business and/or leisure.
August 20, 2013
Rated 5.0 out of 5.0 by petmie Great central location, friendly staff
We had a very pleasant stay. The staff speaks good english and are very customer minded. The location is perfect and on walking distance to the main shopping street. Good peking duck restaurant in walking distance.
Steak house in the hotel serves perfect steaks.
August 20, 2013
Rated 1.0 out of 5.0 by pinson1234 服务未达水准
August 14, 2013
Rated 1.0 out of 5.0 大失所望
August 13, 2013
Rated 4.0 out of 5.0 by BerlinMike My Beijing Choice
I stayed at this hotel the third time and this shows already, how much I like that hotel! Not only the staff is very friendly, it´s also clean, it has a quiet atmosphere and the service is great. The staff at the reception speaks fluent english, they are quickly processing both the checkin and checkout. The room service doesn´t push you to leave the room, they slide a nice notice under your door that they would love to clean up the room but couldn't if they see the "do not disturb" signal at the room door. This time I didn't try the WLAN in the room because it is relatively expensive (compared to other hotels I stayed in China (such as Shenyang Kempinski), but you can use the free WLAN in the lobby, which is speedy and the coverage is quite sufficient even in the surrounding restaurants. By the way, I tried all 3 in-house restaurants: the steak house -> excellent!, the buffet -> good choice of both Chinese and Western dishes, and the Chinese restaurant at the 1st floor. All in all a hotel to recommend for those who like to spend a couple of days in Beijing's central area, in a 3-min walking distance to one of Beijing's biggest Apple stores and of course the famous Wangfujing shopping street. You can enjoy the way down to the subway line 1 in Oriental plaza for those who are not in a hurry. I forgot: if you´re tired from walking or shopping or whatever, you will definitely like the bed, which is just perfect for me: not too soft and not too hard. I will definitely come back!
August 12, 2013
Rated 4.0 out of 5.0 by mickpamg Well Located
Really enjoyed our stay, reasonable walk to Forbidden City and Tiananmen Square. There are some good restaurants nearby.
The breakfast buffet was varied and fresh. Our room was comfortable and large. It was clean and tidy.
The staff were very helpful and courteous.
On the downside some training on making a strong cappuccino would be appreciated. The room internet connection was weak, but it worked. We also thought the cost of a coffee, beer or wine in the lounge was so expensive as too force us to drink elsewhere.
August 12, 2013
Rated 4.0 out of 5.0 by Editslob Huge Bathroom
For my family we had a Club king room and the bathroom was larger than the bedroom area. We enjoyed our stay, the room was comfortable, but the pool area was small for family fun. The staff made good attempts to meet our needs. The breakfast buffet had a wide variety of selections from pasteries to omelets.
August 10, 2013
Rated 5.0 out of 5.0 by Jonson Choice for business and leisure in Beijing
A great location for business and leisure stay in Beijing, in an area that you could get into the many of popular tourist areas within 15 minutes. Also to many of the key business area within 20 minutes. Great location for business and leisure combo activities.
August 10, 2013
Rated 5.0 out of 5.0 by Medman Wow ... what a change ....
I have not stayed at this hotel for over three years ... reasons were simple ... staff was discourteous, room was horrible, non-recognition of Ambassador level ... told would need to pay a daily fee for use of lounge, no room upgrade etc
But this trip it was best location for my appointments ... so ... I decided to just grin and bear it ... and I am glad I did ... what a change ... the staff were incredible, helpful, attentive, kind, friendly and actually taking an interest in my well being ... a complete 180 degree turn around ... the room was great (clean, comfortable) ... I will be back ... often!
July 26, 2013
Rated 3.0 out of 5.0 by Bowen The staff at Front Desk is not friendly
When I checked, the male staff was rude and the supervisor needs to come to resolve the problem. Very negative staff but unfortunately, I do not have his name.
July 23, 2013
Rated 3.0 out of 5.0 by Fuzz54 Centrally Located
The hotel is very convenient for shopping and going to see the forbidden city and other tourist landmarks. the staff are friendly and helpful. The room was nice and clean the bathroom well stocked. the hotel corridors decor could do with brighteneing up.
July 20, 2013
Rated 4.0 out of 5.0 by Concordian Missing Point
I did not get the IHG rewards for this stay. I have to submit the missing points request.
July 2, 2013
Rated 4.0 out of 5.0 by KathyHef Best Breakfast Buffet Ever
This was the best breakfast buffet I have even eaten in my life. In addition to traditional American fare, the Chinese, Indian, and other dishes were outstanding. Variety and quality were top notch. Staff was very helpful. I needed a driver to drive me to the Great Wall and wait while I hiked for a couple of hours, and the concierge provided a safe, English-speaking person. Very pleased with the food and personnel who work here.
July 2, 2013
Rated 4.0 out of 5.0 by Rob08 Recommend
Good ambiance and service. Good location. Excellent members lounge.
July 1, 2013
Rated 4.0 out of 5.0 by TY01 Nice Hotel
Comfortable room with well trained staff all round, Hotel room is a bit worned out but overall is still a choice hotel to stay.
June 24, 2013
Rated 4.0 out of 5.0 by Xuesong Great Location, Late Points Deposit
Great location near Wufujing.
It takes more than a week for me to get IHG points deposited in my account.
June 23, 2013
Rated 5.0 out of 5.0 by jr668 Great Hotel at great price
My family visited Beijing this summer and we compared several hotels in Beijing and selected Crown Plaza for its location and value. The room is very clean and the hotel staff is very friendly too. The hotel sits at the best location in Beijing and it is convenient for shopping and many other popular tourist places. I woud say if you know Beijing well, you will find great values with better foods than the hotel restraurants, but you would hardly find a hotel of better overall value than Crown Plaza in Wangfujing Street.
June 15, 2013
Rated 5.0 out of 5.0 by Johnsafc73 Great Service & Very comfortable Rooms
I have stayed at this hotel twice before and will certainley stay here again when I return to Beijing in two years time.
Great location and helpful staff.
First choice for me everytime.
June 9, 2013
Rated 3.0 out of 5.0 by pdbourke Good hotel but need improving
Generally a good place to stay, good quality rooms.
However, I fail to see why hotels charging as they do need to add additional charges for internet access, after all it cost them almost nothing.
Breakfast food quality and service was only average.
Suggest front desk staff were not very friendly.
June 5, 2013
Rated 4.0 out of 5.0 by Aaron123 Very valuable hotel located wangfujiang area
Only except hotel staff forgot to put point into my priorityclub account， and i doesn't know that from 2010 this hotel said they doesn't provide plantinum member staying in executive floor to use their executive lounge ， that was so strange cause i can use it freely in another crown plaza in Beijing
June 3, 2013
Rated 3.0 out of 5.0 by Patatone138 Position, staff and food good, but hotel more 3 star than 5 star
We found the staff good and helpful and the food very good. The situation in Beijing is excellent and very well placed for sightseeing and shopping. Our disappointments were as follows:
1. We had to complain on two consecutive days about the cleanliness of the room. In the end the housekeeping manager oversaw a thorough clean.
2. Despite asking three times, the staff 'forgot' that our rail tickets had been delivered to the hotel and had to be reminded by the deliverer.
3. There were inadequate numbers of staff in the restaurant and reception at 0630.
4. The general state of the hotel furnishings and decor suggest a refurbishment is overdue.
Overall it did not achieve a 5 star rating in our view.
May 31, 2013
Rated 3.0 out of 5.0 by mkeith Average property
I stayed at several IHG properties around the world as well as China. This is the first property that doesn't allow platinum members access to club lounge. If platinum membership is not enough for this property, I am not sure what is.
I was told that I was upgraded to a "deluxe" room. However the room and amenities were very average. I was promised that welcome amenity would be delivered to my room. Nothing was delivered. The next day I received a plate with an apple and a pear..
Will not be returning to this hotel. I will stay somewhere where my loyalty is more appreciated.
May 26, 2013
Rated 5.0 out of 5.0 by Kirsten70 Helpful Staff!
My family reserved 3 rooms for 3 nights. They were all well supplied and comfortable. The location was perfect for sight seeing and ease of getting around. The staff was very helpful! They helped us hire a driver, recommended restaurants and made us feel welcome. One of our children got sick during the night and the staff was quick to help us and professional. We also enjoyed the breakfast every morning. There were choices everyone enjoyed!
May 21, 2013
Rated 4.0 out of 5.0 by Matt11 Great location and comfortable room
I have stayed at this hotel several times for business trips and pleasure. The rooms are nice and the location of the hotel is great.
My only complaint is that the morning breakfast staff are never fully prepared for the early risers who eat at 6:00. The egg, pancake/waffle cooks don't seem to get going until almost 7:00.
I would recommend and will personally stay again.
May 16, 2013
Rated 1.0 out of 5.0 by frankie623 poorest service amongst many Crown Plaza in China
I had been waiting for check out about 10 mins, and stand there completely ignored. It seems that the staffs there are not professional at all.
May 14, 2013
Rated 5.0 out of 5.0 by Jose1974 Excelent location and great restaurant
The location is amazing, near from everything that you want yo see. The restaurant in the first flor has the best haburger of my líder time.
May 13, 2013
Rated 5.0 out of 5.0 by MotherSon Definitely a Class A Hotel
My very short, one-night stay was a complete success. I was seeking a western hotel with the "comforts of home." The hotel provided those comforts. I was delighted to learn that it was not totally western, as it sported a Chinese restaurant. My son and I ate there, and were more than pleased with the selection and quality of the food. A good comment from him, as he has lived in China for 12 years, eaten at Chinese restaurants thousands of times. I heartily recommend this establishment.
May 12, 2013
Rated 1.0 out of 5.0 by thom3936 very poor
The only good thing about the hotel is location. My upgrade to the club floor did not include lounge access so the upgrade was meaningless. This was my second visit here and I will never stay at this or any IHG hotel in Beijing again.
May 8, 2013