Rated 3.9 out of 5 by 126
Rated 4.0 out of 5.0 by Heipi Good for spoiled American
The staff are excellent, helpful, and well trained. They have the most comfortable beds I have slept on in China so far. The room was clean and fairly modern. No free wireless access though. Good sauna. The dining is a little on the expensive side and the service could be better down there.
January 6, 2013
Rated 5.0 out of 5.0 by introlboy Overnight Stay
A connection out of Singapore transiting through Beijing left me with about 6 hours between flights. Decided to check-in here (heard airport transit was very smokey, so I avoided it). Jumped into a Taxi, about 5-10 minutes from the airport, all very painless. Driver spoke enough English to understand the destination but as it turns out, there are two Crowne Plaza's and I ended up in the wrong one. None the less, staff checked me in at 2:00am, all very polite and professional. Room standard as you would expect for CP. Didn't get a chance to sample breakfast, but my short experience was as good as it could be for such a short layover. (Shuttle back to airport runs every 15 minutes 24 hours, hard to beat that...)
December 18, 2012
Rated 4.0 out of 5.0 by DanhL Good value, convenient location
Great value for a nice centrally located hotel in the Wangfujing shopping area. The door man/concierge staff need major improvement but the rest of the service staff are good.
December 15, 2012
Rated 1.0 out of 5.0 by dwang Terrible experience in Crowne Plaza Beijing Wangfujing
As a Platinum member of Priority Club, I stayed at Crowned Plaza Beijing Wangfujing for hundreds nights during the past 10 years.
While, my last 2 stays there recently (in Dec 2012) are terrible. Taxi service made me unhappy and inconvience, the reaction from the hotel staff even made me even more angry - the Duty Manager is the most rude hotel duty manager I've seen, the hotel staff 's react is slow and I can't feel that they really pay attention to my complaint and seems that they are no interest to solve my problem (they even didn't ask me to provide the taxi plate number when I complain the taxt service to them...).
I will try my best to stay away from that hotel.
December 13, 2012
Rated 2.0 out of 5.0 by stolar123 Not recommended!!!
The hotel is located in crowded city centre, difficult to get to there. Morever, lots of tourists stay there, make the environment annoying.
The Room and furniture is old.
As a Good Elite member, I was upgraded to executive room. According to the T&C of IHG, I should have the access to lounge for Happy Hour/lounge breakfast. However, the reception refuse to offer that. I provided the terms from IHG, and he still insist his point.
Anyway, I will never ever choose this hotel!!!
December 10, 2012
Rated 4.0 out of 5.0 by Tim1988 Good location and great service
This hotel has a very good location for my schedule. It is convient for business and vacation. And the service is warm.
But the room which was arranged to me is too cold because of the air conditioner and the location.
December 7, 2012
Rated 4.0 out of 5.0 by Yangtze2013 Good Location and comfortable stay
Spent 4 nights and had a pleasant stay in Crowne Plaza Wanfujing. Location was good and the roomd were clean and comfaortable. Only comment is that the concierge service needs improvement as I felt that they were not really helpful
December 6, 2012
Rated 3.0 out of 5.0 by jonjon Not so fanastic service at this hotel
One of the five nights that I stayed in this hotel, I have to make a late night trip out, approached the staff at the front counter to hail a cab. The staff who attended to me walked out to the main road, look around for less than a minute and came back to say there is no cab available. Upon my request to call for a cab, he reluctantly made a call to the cab operator. Thereafter, he told me to wait by the phone and if the call comes in within 10 minutes, that means a cab will be on the way, if not, it meant no cab. With that he walked abway!!! leaving alone at the counter.
This is not a very friendly hotel to come too and the service aint any way near other similar hotels that I have stayed.
December 1, 2012
Rated 5.0 out of 5.0 by Vernon Crowne Plaze Beijing Wangfujing
Great location in Beijing. The property is generally old, but the refurbished rooms are good. The location is very central and its easy to get around. I found the staff to be very helpful.
November 28, 2012
Rated 5.0 out of 5.0 by LouiseH Absolutely perfect
Crowne Plaza Beijing - just perfect. We stayed in a Club room and on arrival was upgraded to a Club Suite. Our Suite was fantastic with a separate lounge and free soft drinks daily. The bathroom was huge and the big bath was very refreshing after touring all day. It was my partners birthday the day we arrived and the hotel gave us a beautiful complimentary cake - yummy. The Club Lounge was great, we meet people from all around the world and exchanged holiday tips, tour tips etc. The ladies in the Club Lounge were very efficient and friendly. They remembered our names, our favourite table, the way we drank our coffee, everything. Check in and check out was fast and efficient. The concierge lads were helpful and friendly. Would absolutely recommend this hotel and especially the Club Rooms and Lounge.
November 27, 2012
Rated 1.0 out of 5.0 by tungjj 2 star hotel at 5 star price
This hotel is so old and dirty. The room is very old. Everything in the room is old, the chair is dirty and cannot be remove. The bathtub also old and dirty. For the breakfast, if you go late, you will end up either no seat or no food. The top up of the food is very slow and the staff is very rude, especially the one take care of the egg station. When you request the egg, he will give you a long face and throw the egg on to your plate. So to aviod this, it better to take those he pre-cooked one. Too many things, but in conclusion, if you expect it is a 2 star hotel, then you will be happy as it is over your expectation. But when you pay for the 5 star hotel price, then for sure they cannot give you a 5 star hotel feel. It is far below a 5 star standard
November 22, 2012
Rated 2.0 out of 5.0 by Judyjfk Poker-faced waitresses in lobby lounge area
Staff: Front desk staff were nice and helpful when we checked in and out. Right after we entered the room, one hotel staff knocked the door and asked me if everything is ok. I told him it is noisy; he said he would report to the management, but I never heard any reply from the hotel. I mentioned to the front-desk staff that our room was very hot; they sent the technician to adjust the temp. with no delay.
When we had our complimentary drinks in the lobby lounge, three waitresses there were not friendly--no greetings and no smiling. One was even very impatient when I asked her a few questions about the tea and wine on the menu. And of course, totally not answered what I asked. The only time I saw smiles on their faces were when they were chatting with other attendants.
Room: The room was not so clean and the furniture was very aged. The instant coffee bags were never refilled after we finished them on day one. Same were the hotel letterhead.
Location: convenient but outside noise is disturbing.
November 20, 2012
Rated 5.0 out of 5.0 by Spiller Angenehmer Aufenthalt
Ich werde dieses Hotel auf jeden fall ein weiteres mal besuchen da ich sehr zufrieden mit allen Einzelheiten gewesen bin. Sei es das köstliche Steak im Restaurant oder die angenehme Massage danach.
November 15, 2012
Rated 2.0 out of 5.0 by Oystein The location is good, but..
The hotel is in itself o.k, or even good. But when my wife and myself were very unhappy to learn that what was actually offered on site was not consisent with our booking. Next time we`re in Beijing we will definitely try another hotel chain.
November 13, 2012
Rated 4.0 out of 5.0 by Kara location is good
the location of this hotel is good, the staff at the club is helpful, the breakfast would be better.
November 13, 2012
Rated 5.0 out of 5.0 by BKKDAD Wonderful stay
Got a wonderful stay at this facility. The service from the staffs at this hotel are excellent. Although the building on the outside may look a bit old, but the hotel itself is more than ok. Especially the attentiveness of the staff and the excellent steak at Angus resturant, which have four different types of steak knifes, and 5-6 different kind of salt for you to choose. This is quite unique. The only downside is the internet speed, but then again, all over mainland china, internet speed are very low and somewhat restricted. Thank you very much for a wonderful stay.
November 1, 2012
Rated 5.0 out of 5.0 by Cecelia Great location, excellent service, good value
I stayed here for four nights on a business trip. The location was excellent for business, tourism, shopping, dining. The rooms decor is a bit tired and the fitness center could have used machines for leg work; however, the rooms are well-equipped, the beds very comfortable, and the swimming pool is a great addition. The staff was efficient, friendly and responsive. Breakfast was copious and included Western and Chinese food and good coffee. I would definitely stay here again.
October 30, 2012
Rated 4.0 out of 5.0 by MikeCM Regular guest
Still a favourite hotel for me, even though it is getting a little tired. Stay here around 3 or 4 times a year.
Location is the main reason, and continuity of some staff members helps with the "little things" - acknowledgements, recognition, smiles and support.
Service is always friendly, though this time around some staff members were more helpful than others. Others seemed a little distracted at times - not sure why that was, but it was noticeable to me. Possibly as the hotel was pretty busy, they may have had additional staff on, or staff working longer hours. In any case though, they seemed to cope well.
Look forward to going back there.
October 30, 2012
Rated 5.0 out of 5.0 by Quan Great hotel for vacation
The Room is clean, closed to shopping center, service is great.
October 24, 2012
Rated 5.0 out of 5.0 by chrisksc Great service
This is my first stay at CP BJ WFJ.
The check-in process was fast and the attitude of the staff were great. Very welcoming! First impression counts.
The room I got was great. The Club Lounge offerring during happy hours is great too. A good selections of cold/hot dishes, dessert, fruits as well as a variety of liquor and wine and cold/hot beverages. The staff at the Club Lounge were very helpful too.
Breakfast at the lobby cafe has a wide variety of western/chinese food. Service staff very friendly.
The lobby lounge with a live pianist is good place to sit & relax and chat with your friends. A calm environment.
The only negative thing is that this hotel has been around for many many years, some rooms are showing their age. It is timely for management to consider renovation.
The location is superb for tourists. However, like every major cities, it is a challange to get a taxi during rush hours.
Anyway, I would most certainly return.
October 23, 2012
Rated 1.0 out of 5.0 by Cutiedaddy terrible experience
I have been staying in IHG hotels for over 100 times, and this is the worst experience I ever had.
October 22, 2012
Rated 3.0 out of 5.0 by Solamargi comfortable bed. Lobby service just sufficient
Nice to stay in the main shopping area of Beijing, close to forbidden city.
Lobby service not same as expected in this hotel, maybe because during week end.
September 15, 2012
Rated 5.0 out of 5.0 by Jack27 Excellent Hotel
This Crowne plaza is very conveniently located in the heart of Beijing. The quality and the friendliness of the service is outstanding. The restaurants provide an excellent food. No doubt that for any future stay in Bejing I will book again in this Crowne Plaza. I am accustomed to use Crowne Plaza in many countries in various continents, I will rank this one among the very best.
September 14, 2012
Rated 3.0 out of 5.0 by mokcao 还可以
September 12, 2012
Rated 5.0 out of 5.0 by DaRkMaN Great hotel and great location, one consideration though
The hotel answered my expectations compared to other IHG hotels I've been too.
The only consideration one should take is that for some reason, though being in a central place and near a shopping center street, taxis don't come as often as you'd like them. My average wait was around 15 minutes which is too long.
This should also be considered if you're taking a taxi ride for business meetings. I was late to one of mine.
September 4, 2012
Rated 5.0 out of 5.0 by Henry09 Great Customer Care
Hotel provides reasonable customer care for relative price range. Very warm hotel with welcoming atmosphere
August 29, 2012
Rated 3.0 out of 5.0 by zzzz Great location but lack of cleaniness
I travel all the time and have to agree that the location is good but I didn;t slep well at all as the sheets are not clean although I asked them to change and also there are road works at night.
August 28, 2012
Rated 4.0 out of 5.0 by Lorenz76 Good choice for our first time in Beijng.
Hotel was suggested by a local friend and met my expectations.
Really in downtown and pretty closed to the main attractions.
August 19, 2012