Rated 4.4 out of 5 by 164
Rated 5.0 out of 5.0 by zhwayne Everything good
Big room, clean, quiet. Excellent service. Near subway and shopping mall.
December 6, 2013
Rated 3.0 out of 5.0 by Jinlong Not comfortable
No room service when extending two days stay . The manager of duty told that they were so busy with full reservation to forget room clean. It is first excuses I have ever heard.
The front lady told me my room was check out by somebody without my confirmation(I had already put my credit card to deploy). Then the lady was asked to check my belongs safety. Nobody care about guest's feeling till I call her again and she said that she Had made mistakes.And she asked me to put my credit card times to times as somebody checked out and my per-credit card was cancelled. Till I checked out, nobody said anything.
November 19, 2013
Rated 4.0 out of 5.0 by JustAnotherRoadWarrior Bathroom issues
Overall, room is comfortable with good amenities provided. However, there are some issues to be attended to for quality improvement.
Room is very dry, causing me to wake up at night thirsty for water
Bathroom only provides 1 soap bar, assuming that guest will use shower gel in the shower stall which is not the case for many people including me
Water leaks from the shower door seam and made the bathroom floor wet and slippery . Bathroom marble floor is stained with water circles and looks dirty, possibly due to water leaking issue from the shower door.
November 15, 2013
Rated 4.0 out of 5.0 by Joe131 整体感觉不错
November 7, 2013
Rated 5.0 out of 5.0 by northernjiao 对得起皇冠的品牌
还是要再次表扬一下酒店客户关系团队的，住的多了， 都认识额，Queenie和她的团队Amy ,Lily ,Ricky 还有Vicky.
入住时总能被认出来（没办法，谁叫我住的多啊），享受VIP待遇check in ,饮料券，报纸，水果啥的那就更别说了。
最让我开心的是，我的特殊要求总能得到满足：我只住小号房间（视野号），不要角房，要额外软枕。进入房间什么都齐备了， 舒服的。上周入住，Beijing天气晚上比较冷， 回酒店后海给安排了热牛奶。这让我真的非常满足，虽然一杯牛奶不值多少钱，但重要的是这样的服务意识，真的难得。现在 酒店硬件都可以相互比拼，但是跟重要的是软实力，服务，处理客户要求的灵活和贴心，这才是五星酒店最最根本的东西。
November 5, 2013
Rated 4.0 out of 5.0 by whoami friendly and helpful staff
Staff of the hotel are friendly and helpful, after staying in the hotel for a few days, they become friends. Queenie is one of those nice girls, she is fun to talk to, I am amazed by her friendliness and confidence. Girls in the lounge are also pretty nice, Grace, Tina and all the other girls, permanent or internship, it was a pleasure knowing them. Specially, I do really like a nice young gentleman working at the elevator area, he was on night shifts at the time, his smile is from the bottom of his heart, we didn't talk that much, but he feels like a family.
November 5, 2013
Rated 3.0 out of 5.0 by Anneyun service need meet customers' requirement
my colleage from Englend found her tooth brush was throw away twice.
would you please ask customer ?
November 2, 2013
Rated 5.0 out of 5.0 by Deanever 大气装修，温馨服务
November 1, 2013
Rated 5.0 out of 5.0 by SW22 整体来说非常满意！
October 30, 2013
Rated 5.0 out of 5.0 by jason773 nice experience
good environment and confortable experience.
but in the morning, it's hard to take taxi,
October 30, 2013
Rated 4.0 out of 5.0 比较喜欢钢琴吧和前台的贴心服务
October 29, 2013
Rated 4.0 out of 5.0 by iEric Generally good.
A nice stay here, room is clean and comfortable, but the equipment is a little bit out of date.
October 25, 2013
Rated 5.0 out of 5.0 by SmileyGuy Fantastic
I am presently staying at the hotel for the next 2 days, but was here 2 weeks ago for 3 days, and absolutely loved it. The hotel is clean. The staff are more than helpful. They are very pleasant to the point of feeling like a family.
I shall definitely come back here and will recommend to my friends and company to visit this location.
With the new shopping centre opening in the next day or so, it promises to be an even more appealing place to visit.
I must also pay particular attention to the staff members found on the 23rd floor lounge. I had a great time. You are like family. I travel 6 months out of the year, and this type of atmosphere is more than welcome.
Thanx again, Guy
October 24, 2013
Rated 5.0 out of 5.0 by Maja2013 Maja
I can only give full scores for this hotel. Of everything. The hotel is extremely stylish, quite a visual feast in fact. My room was really spacious, elegantly furnished and had everything I might have needed. The staff was very friendly & helpful and they spoke good English. Everything worked perfectly and I have travelled for my work for 10 years now so it is not that easy to impress me. But this hotel did.
October 23, 2013
Rated 5.0 out of 5.0 by wudaoyin Confortable and great fitness facilities
sunpalace is very convenient to aiport
great pool and gym facilities
October 16, 2013
Rated 4.0 out of 5.0 by Litu Crowne Plaza experience
Goog breakfast and service. Confortable beds.
Poor AC and restaurants around the hotel
October 12, 2013
Rated 5.0 out of 5.0 by Garry2013 Great service and nice rooms
Very nice hotel, nice staff, great service, nice rooms and beds.
October 8, 2013
Rated 5.0 out of 5.0 by robin0810 物超所值的酒店
October 6, 2013
Rated 4.0 out of 5.0 by qswjh5007 每次去北京都入住的酒店
October 5, 2013
Rated 5.0 out of 5.0 by ALACHUN 很不错的酒店
October 3, 2013
Rated 1.0 out of 5.0 by Kane3721 Poor restaurant and front desk services
On the day I check out, I found out the restaurant bill (from Rainbow yunnan restaurant) is mistakenly posted on someone else's room bill. It took the front desk staff more than 15 mins on the phone with the restaurant staff and still can't transfer the bill to my room while I am waiting. After that, the front desk staff did some manual process and asked me to pay the bill as amendment which not only has no points rewarded but also not qualify for the Big Win run promotion.
The worst part is, she forgot to give me back my credit card afterwards. I got her phone call on my way to the airport in the cab after about 20 mins. Then I have to ask the cab driver take me back to the hotel to pick up my credit card in the morning traffic.
What a chaos management and worst experience ever.
September 27, 2013
Rated 4.0 out of 5.0 by Jason1232123 各方面都不错，挺满意
环境和服务都不错 挺贴心的 房间也干净整洁 值得推荐的。 当时去到酒店已经是晚上了，很累，不过前台服务员很热心的帮我check in和解决问题，感觉还是很不错的
September 26, 2013
Rated 5.0 out of 5.0 by 386302 无以伦比
来酒店住很多次了，最让我感觉特别的是客户关系部门，每次到来的前一天都能收到他们发来的第二天的天气，提醒我添加衣服，注意身体！我每次入住都会得到他们热情周到的服务，每次我的特殊要求她们都记在心里，尤其是我有客人拜访时大家的热情周到的服务让我觉得特别有面子，在这里我要感谢客户关系的每一个Queenie,Amy,Sally ,Ricky Vicky .谢谢你们带给我的美好体验，也反映了你们新云南的整体服务！我只能用“贊”来形容！我会继续选择入住你们，并会把你们的美好传递给我周围的朋友
September 25, 2013
Rated 5.0 out of 5.0 by Fred123321 Comfortable bed
Comfortable bed , but not good room service.
Room service forgot replenish some consumables in room.
September 22, 2013
Rated 5.0 out of 5.0 by TokyoTime 生日期间入住，饭店给了个惊喜，十分感谢
September 18, 2013
Rated 5.0 out of 5.0 by Nick0618 One of the best hotels
Really good experience. Nice staff, comfortable environment. Best for recommendation.
September 10, 2013
Rated 5.0 out of 5.0 by SHKE 宾至如归
September 10, 2013
Rated 5.0 out of 5.0 by Ericson29 Fantastic and feel real myself
Really fantastic and update to executive floor non-smoking room.
I enjoy the feeling in Sun Palace crowne that I can be my real nature here. Free shuttle bus to Global Trading Center is considerate and convenient.
September 9, 2013
Rated 4.0 out of 5.0 by kimi1102 性价比不错，但细节仍有问题
September 8, 2013
Rated 2.0 out of 5.0 by Taili Not worth to be called Crowne Plaza
This is the first review I wrote for Crowne Plaza. And I wrote this because it is the worst Crowne Plaza I have stayed so far. Frankly it is not a 5-star hotel (only 3-4 stars per my opinion), and it doesn't deserve to be called Crowne Plaza. Even the building is new. But the whole inside is old and cheap. The wood used is cheap and cracks everywhere. The shower door doesn't close properly. A lot of equipments and appliances are cheap and old. I would never stay there again if I want a typical Crowne Plaza standard.
September 8, 2013