Rated 4.1 out of 5 by 54
Rated 5.0 out of 5.0 by Ingolf Excellent Service and Customer Caring
I highly appreciated the service offered in the Executive Club. The team was very helpful and friendly. Warm welcome in the morning and support throughout the day made my stay a pleasant experience.
The gym and pool area is inviting and the team there very attentive. A perfect place to workout which sums to a perfect stay.
I surely will select this hotel again during my next trip to BeiJing.
October 3, 2013
Rated 2.0 out of 5.0 by pbirdfan33 Poor service
The rooms are fairly nice. The front desk staff were not very helpful but the concierge staff were just wonderful. A request was made for two cribs when we made our original reservation. We also followed up with a reminder 10-14 days prior to our stay but were very disappointed to find out that they had none when we checked in. The front desk staff at first acted like it was our problem and didn't seem to care. After we showed them proof of the confirmation and the notes that were added to the reservation, they apologized for the mistakebut did nothing to try to assist us in any way. They finally had a manager speak to us about the mistake. He too wasn't helpful at first and only after realizing how upset we were with the whole situation and the possibility of us going to another hotel did he finally try to assist in some way.
September 25, 2013
Rated 4.0 out of 5.0 by Morris99 入住crown plaza的体验
September 24, 2013
Rated 3.0 out of 5.0 by Allen1357 Something needs to improve
I just want to mentioned what I want to recommend hotel to improve:
- Unfavorable breakfast. As a Crowne Plaza hotel, high tier hotel, just provide very limited kinds of selection of food is a little bit unacceptable;
-The service level didn't respresent the Crowne Plaza hotel as well;
September 19, 2013
Rated 5.0 out of 5.0 by luckystar good service,better than other hotel around it
people nice,service good. but looks short handed,needs to wait sometimes. wish next time could change this situation.
September 11, 2013
Rated 5.0 out of 5.0 by donalddragon Great hotel - great service
I love this hotel, and stay here whenever I'm in Beijing on business. The service is great, and the rooms are large and comfortable. Never had an issue.
September 10, 2013
Rated 3.0 out of 5.0 Bathroom
Bathroom has water flooded issue, which flooded after shower.
September 7, 2013
Rated 5.0 out of 5.0 by Leslie1976 不错的酒店
September 1, 2013
Rated 4.0 out of 5.0 Great staff and exemplary service
Really pro-active and helpful staff. They anticipated my needs and stepped up to help make my stay stress-free and memorable.
I particularly commend Senior Concierge Sam D. for his wonderful demeanor and tailored service. Kudos!
August 31, 2013
Rated 3.0 out of 5.0 by BettyJAne12 nightime food service lacking
I hate to be negative but the evening service was confused and a little disinterested. Both evening meals arrived completely different to what I ordered.the first meal arrived and as they put it down they told me the sauce on the menu was available so it . The next night was a completely different meal. Breakfast was very good however and as more people were there the atmosphere was great.
Dinner however on a Friday and Saturday night was almost dead. No one there and no atmosphere. Disappointing.No staff around - we had to call them over from way over the other side of the large empty room.
August 30, 2013
Rated 5.0 out of 5.0 by Gouxiong A place to Call home
When I return from China travels I always feel welcome and know that this is home in China. I recently spent two weeks in Japan,one week of which was Kyoto Crowne Plaza which does not match Zhongguancun.So when I am not in Australia clearly CPBZ is home-A welcome environment.--John M Courtney
August 25, 2013
Rated 4.0 out of 5.0 by softer2013 酒店位置可以，员工态度一般
就是酒廊的工作人员态度一般，我们很喜欢蒸饺结果被别人取光了，当我老婆询问是否还有时，员工比较生硬的回答 如果想吃可以去楼下餐厅点餐吃。 个人觉得没有太讲究说话艺术，过于生硬，客人听着非常不舒服。希望改进。
August 16, 2013
Rated 4.0 out of 5.0 三晚中关村皇冠假日
August 12, 2013
Rated 5.0 out of 5.0 by RightSoFar 短暂停留，非常欣喜
August 6, 2013
Rated 4.0 out of 5.0 by PZhang My experience at ZhongGuanCun Crowne Plaza
I was greeted by friendly receptionist at the executive area. The air condition in the hotel overall is not very cool considering we are in the mid of summer.
The service response time is fast. There were some misunderstanding on charging and it took a while to get answer.
Breakfast is not as good as you can expect from a 5 star hotel. There is room for improvement.
July 28, 2013
Rated 5.0 out of 5.0 by Canoe 服务很好
July 25, 2013
Rated 5.0 out of 5.0 by J123J765 excellent hotel
as usual as the other Crowne Plaza. everything is good.
Just one thing is a little pity that they won't provide the service to buy the train ticket for the guest.
June 5, 2013
Rated 5.0 out of 5.0 by Milanese Modern Hotel with Great Service
I've stayed at this Crowne Plaza a few times and I will continue to select it each time I return to Beijing. The service is wonderful, breakfast selection excellent, they value their customers and especially Priority Club members with status. Also equally important is a great location that sits between to subway stops on Line 4 which makes getting around Beijing extremely convinient.
I wish other IHG properties offered similar service and PC recognition.
May 28, 2013
Rated 5.0 out of 5.0 Outstanding Service
The entire staff went out of their way to may me feel important and welcomed, constantly. Top notch rooms and facilities.
May 23, 2013
Rated 5.0 out of 5.0 by siliconvalley2 Room for improving energy saving potential
Room temperature was too warm. There is a great potential to save energy for the hotel management. There are Energy Contract Service companies, that would share the energy saved with management, so that the management does not have to pay for the cost of the upgrade.
May 5, 2013
Rated 4.0 out of 5.0 by Jenny1019 春节期间的意外惊喜
May 5, 2013
Rated 5.0 out of 5.0 by siliconvalley2 Attentive staff who had gone out of their way great service which made our day
It was the dry season in Beijing, we were offered a room humidifier when we just casually remarked to the staff. Housekeeping also gave us extra lotion. These thoughtful touch really made our stay comfortable and enjoyable. We have many visitors coming to our room, and the lobby staff were able to enable them coming to our room, after confirming with us first, instead of having us to go down to meet them.
This hotel is very convenient to transportation, with a subway stop nearby.. It is located in the heart of Zhongguanchun. There are also many great restaurants and small but tasty eating area when you want to have some variety. They are all within walking distance.
May 1, 2013
Rated 4.0 out of 5.0 by majo Large room, table for two
Nice hotel with good location for accessing the summer palace and park areas around it. Rooms were large, table in the middle of the room for 2 persons working on the laptop was a nice feature, not every hotel offers.
Around the hotel there is not a lot to do, just summer palace in a few subway stops distance, about 500 meters to subway and PizzaHut or McDonalds.
Lobby lounge not really worth using, you will sit quite in the middle of the entrance.
Italian Teppanyaki Restaurant was not very occupied, quite expensive, but good food.
April 29, 2013
Rated 2.0 out of 5.0 by Me54022 Not as good as it should be
I have stayed here before and for some reason a lot of things have changed the second time around. It cost a lot more money, I had to pay 180RMB for breakfast, I had to pay 120RMB for internet that hardly worked. I ordered room service one night and it arrived cold. I ordered a glass of wine one night and it never arrived. The people were generally not very helpful and not very friendly. I have stayed many many hotels in China and I won't be staying here again.
April 29, 2013
Rated 5.0 out of 5.0 by Stich Always a great stay
One of the best hotels I have visited, good English speaking staff fast efficient front desk, well appointed rooms
April 20, 2013
Rated 5.0 out of 5.0 by bedlover great service
I have to say my each stay in this Crown hotel that the staffs did good service and do what they say on me, a platinum card holder.
March 13, 2013
Rated 3.0 out of 5.0 by KCLee Not enough food during Chinese New Year
We arrived on the 4th day of Chinese New Year (CNY). There was not enough food during buffet breakfast on the 5th and 6th day of CNY. There was also a mad scramble for cutlery. The kitchen staff seemed ill equipped to handle the guests.
However, the hotel is conveniently located near a subway station and room is spacious.
February 24, 2013
Rated 3.0 out of 5.0 by HoosierTraveler Chinese New Year
We stayed over the Chinese New Year. When we booked the room on the Crowne Plaza website, there was no mention that all restaurants except one and many services, such as room service, pool, etc., would not be available. As you might expect, with only 1 restaurant open, service was terrible. The over-priced buffet was, more often than not, depleted of food items. One morning they took our room number at the entrance, so they could bill us, and left us to find our own table. We bussed our own table and discovered nearly every buffet station had no food. Needless to say we left.
Service of the guest room itself was very good.
February 22, 2013
Rated 3.0 out of 5.0 by kirinc 需要极大改善
February 19, 2013
Rated 1.0 out of 5.0 by SimonShanghai 太悲催了
January 22, 2013