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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 494 reviews
83%
Recommend This Property

Ratings Breakdown

494reviews

  • 5 Stars
    240
  • 4 Stars
    166
  • 3 Stars
    47
  • 2 Stars
    21
  • 1 Stars
    20

满足预期

By

2016 二月 03

platinumelite

所有的都挺好的。
中餐厅没有基围虾略遗憾。也不能用善约会打折。
客房比预想的要好,挺大的。卫生间也不错,好评。

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早餐很好,床很舒服

By

2016 二月 03

club

希望枕头可以硬一点,高一点
早餐不错
找不到关电视电源的地方,电视待机的灯一直亮着,影响入睡
电热水壶不是很干净

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早餐

By

2016 二月 02

club

早餐種類少,咖啡品質不好,荷包蛋品質不好,無法好好享受美好的早餐..
希望能增加多點菜色,以供選擇
所有的服務人員應該常把"請" " 謝謝" "對不起" 放在嘴上

Posted byHotelStaff
2016 二月 05
非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。但是,您也给我们提出了宝贵的意见。关于您提到的早餐种类,咖啡品质,荷包蛋品质的问题,我们已经与我们的餐饮团队进行了分享,并将对此做出改进。同时,我们会加强对员工礼貌礼仪的培训。 您的反馈对我们而言很重要。我们期待着您的再次光临。 酒店管理层
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房间舒适

By

2016 一月 30

platinumelite

整体感觉整个酒店的环境很好,和我出差时需要拜访的地方比较近,交通方便, 客房设施比较新,干净整洁,服务员态度很好,服务热情!

Posted byHotelStaff
2016 二月 05
非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲。北京中关村皇冠假日酒店紧邻地铁10号线和4号线,走路5分钟之内就可以到达地铁海淀黄庄站或知春路站,交通十分便利。2015年酒店对豪华客房和行政楼层进行了装修,房间宽敞明亮。 感谢您的留言,您的反馈对我们而言很重要。我们期待着您的再次光临。 酒店管理层
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Not bad, but need improvement

By

2016 一月 25

Room temperature is too high and no way to lower down. They brought me a fan after I complain. Everything keeps the same as four years ago I started to stay at this hotel. Need better TV and signal.

The pool is still the best among all hotels I ever stayed.

Posted byHotelStaff
2016 二月 03
Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Your comment has been updated to your profile, and rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Hotel Management
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My Beijing Visit

By

2016 一月 25

platinumelite

The executive lounge is poorly run. The coffee machine broke down. No service available during breakfast time. The staff didn't understand my order even with the menu in hand. Very limited food available.

The room is very dried. Very uncomfortable to sleep. Not very comfortable.

Overall just poor for a 5 stars hotel.

Posted byHotelStaff
2016 二月 01
Dear CK123451, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We have shared your feedback with our staff. Your case has been updated to our training material as a case study. We will enhance the training strength especially focus on the breakfast service. Meanwhile, the Engineering Team has checked the condition of the coffee machine in executive lounge. Furthermore, the F&B director will review the food quality again. For the room condition, the humidifier prefer has been updated to your profile. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Hotel Management
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交通方便,服务细致,设施有待升级。

By

2016 一月 22

出差北京考虑到需要到西单,清华和东直门办事,所以选择了这个酒店。积分兑换加上前台预约的早餐。交通很方便,酒店的服务员非常贴心,知道我离开要搭乘飞机就为我准备了一双拖鞋方便在飞机上穿。不过可能是因为酒店已经有年头了,所以我的房间里有出现家用的插线板,这样的设施。不会摆弄酒店的电梯,插了房卡后就是不能按到住的楼层。后来还是大堂的服务员帮忙搞定的。而且据我观察不是我一个人的特例。希望酒店尽快更新电梯的门禁设施。

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Good hotel in Beijing

By

2016 一月 22

A nice hotel in Beijing ZhongGuanChun area, with easy access to subway, shopping malls, and restaurants. It's within walking distance to some major Hi-Tech companies in the area. Rooms are clean, and staff are friendly. It's a good choice for the business travelers.

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地理位置优越

By

2016 一月 20

platinumelite

本次入住首选的目的是靠近中关村
酒店的地理位置不错,到中关村各大公司办事都方便
服务周到
早餐选择挺多,中西式都有
总体来说达到心里对国内皇冠假日的标准

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地理位置优越

By

2016 一月 20

platinumelite

本次入住首选的目的是靠近中关村
酒店的地理位置不错,到中关村各大公司办事都方便
服务周到
早餐选择挺多,中西式都有
总体来说达到心里对国内皇冠假日的标准

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Great service

By

2016 一月 17

My wonderful last stop of holidays break in China; The room, bedding, food , service are very impressive

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服务好,房间舒适

By

2016 一月 14

服务好,房间舒适,早餐很不错。但是空调不太稳定,房间提供的茶包质量太差,完全无法匹配皇冠假日的水准,另外走廊有异味,网络速度一般。

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