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Rated 4.2 out of 5 by 209 reviewers.
Rated 4.0 out of 5.0 by 服务一流但是不人性化 记得以前送水果的,现在没有了。 网速太慢。很多电视频道不清晰。 床有点软,不舒服,不容易入睡。 门隔音不好,能听见隔壁开门的声音,非常影响睡眠。 服务很好。态度很好。 February 9, 2014
Rated 5.0 out of 5.0 服务满意 整体完美 不过春节期间可能使员工放假 无自助 送餐餐品减少 空调热度开启后温度不是很达标 其他很好!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! February 9, 2014
Rated 4.0 out of 5.0 基本满意,达到预期水平 基本符合皇冠假日品牌标准,交通比较方便,吃饭购物的话都比较远,晚上还是比较安静,员工服务热情,基本符合皇冠假日品牌标准,交通比较方便,吃饭购物的话都比较远,晚上还是比较安静,员工服务热情 February 7, 2014
Rated 5.0 out of 5.0 by Great Hotel, Terrible Internet Excellent staff, very professional. The hotel is clean, the breakfast is very good. The dry cleaning is prompt and excellent, a bit pricey. The wireless internet is very poor, but that is very normal in Beijing. For the price, this is a good value. I stay here all the time, a short 10 minute walk to the subway, very safe. January 30, 2014
Rated 4.0 out of 5.0 by 个性化床垫,早餐丰富性 希望提供更个性化的床垫,我需要偏硬的床垫。早餐种类需要增加,特别是中式早餐的样式。其他的方面还是不错的。 January 29, 2014
Rated 4.0 out of 5.0 by 大堂吧酒吧实习生服务不错 大堂吧酒吧实习生服务不错大堂吧酒吧实习生服务不错大堂吧酒吧实习生服务不错大堂吧酒吧实习生服务不错大堂吧酒吧实习生服务不错大堂吧酒吧实习生服务不错大堂吧酒吧实习生服务不错 January 28, 2014
Rated 5.0 out of 5.0 by 床的舒适度还可以,服务还不错。 12月在香港九龙塘皇冠假日酒店住过感觉比北京的好。希望皇冠假日酒店,床,的舒适度再提高一下就更好了。 January 27, 2014
Rated 3.0 out of 5.0 Nice room - but not a 5 star hotel The room and the Hotel in general are nice, but not to a level of a 5 star hotel, but rather a regular 4 star. The room was very comfortable, but with the following problems that were mentioned to the staff and not corrected during a 14 day stay! 1. Room temperture could not be regulated above 22° 2. The shower only had hot water, no cold water working 3. Some water ran under the division between the shower and the WC (separted by glass and granite wall) The gym and swimming pool are correct, but the locker rooms are definitely not up to a Hotel standard. Filthy showers, with lots of hair, a sauna lacking maintenance (too low temperature, door not closing and staff that when you mentioned these inconveniences told me that they would be fixed. Nevertheless, the following 2 days the showers were just as filthy, showing that they do not really care about the customers opinion. Breakfast was good, but waiters often forgot to bring you the coffee you requested or took too long to bring it. Overall the stay was good, and the location very convenient if you have Business to do in Zhongguancun, but definitley not what one would expect from an internationl 5 star hotel. January 27, 2014
Rated 5.0 out of 5.0 by 一如既往可选择的酒店 温馨的服务、体贴的问候; 舒适的床、可选择的枕头; 免费而快速的无线网络随时方便上网; 唯一缺点:电梯有点慢。 January 27, 2014
Rated 5.0 out of 5.0 舒适的床,很棒的服务 舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务舒适的床,很棒的服务 January 26, 2014
Rated 5.0 out of 5.0 by 服务很友好 前台办入住的小伙免费升级房间,服务很热情!符合五星级服务标准!下次来还会再次光临本酒店!并向朋友推荐 January 25, 2014
Rated 3.0 out of 5.0 by 首次入住这家皇冠假日 首次入住这家皇冠假日,体验一般吧,酒店位置不错!打的到酒店,居然连个入口指示牌也没有,的士司机也不知道,只停在路边就让下车,很是不安全。另外,在房间里看到提示有荞麦枕头可以提供,打电话过去想要一个结果告之没有了。总之,感觉不如之前在成都高新区住过的一次洲际酒店好。 January 25, 2014
Rated 5.0 out of 5.0 by Overall it's a nice hotel for travellers Overall it's a nice hotel for travellers.Good location, nice food. The only thing need to be improved is humidity in the room. January 19, 2014
Rated 5.0 out of 5.0 by 很棒的服务 门童和前台的迎宾总是很棒,让人一进入酒店就很舒适。就是最近早餐品种比之前好像有所减少。要再丰富一些就好了,叫车也算方便,不错的选择。 January 19, 2014
Rated 5.0 out of 5.0 优惠折扣更多些 酒店整体硬件设施比较满意,入住感觉比较舒适,就是期待更多的优惠折扣…… 字数好多啊,不知道写什么了,…… January 16, 2014
Rated 5.0 out of 5.0 by 舒适的床,很棒的服务 舒适的床,很棒的服务。卫生间非常干净,浴室水温合适。灯光也很好,总之感觉非常棒!下一次还会入住这里。这个酒店改变了我原先对CROWNE PLAZA的印象,不古板,很贴心。 January 15, 2014
Rated 4.0 out of 5.0 by 睡眠很舒适 在这种级别的五星级酒店里面,我觉得皇冠假日睡眠舒适,性价比高。但是我只住过合肥皇冠假日、南昌皇冠假日和北京皇冠假日,我觉得北京的服务还有提高的空间,从早餐质量问题,请多改进。 January 14, 2014
Rated 5.0 out of 5.0 by bath tub front desk staff can be more efficient when checking in and out. The variety of the food in breakfast can be also improved. Overall, my experience in this hotel is very acceptable. January 12, 2014
Rated 5.0 out of 5.0 by Comfortable to stay Need do more maintenance in bathroom area. The floor was not clean and looks like the painting on the floor was lose. January 7, 2014
Rated 5.0 out of 5.0 by 房间很大,还有的办公桌和方便的电源,有水果。 房间很大,还有的办公桌和方便的电源,有水果。大床床很大,舒服。没有免费宽带,刚刚在回答调查问题时知道会员有免费宽带待遇,可是酒店没有给予。 January 4, 2014
Rated 4.0 out of 5.0 by 比较不错的一家酒店 前台接待人员很热情,主动打招呼,不过前台一开始没有识别到金卡身份,可能跟系统不更新有关系,不过后来及时纠正。房间很大,不过布局有些奇怪,窗户跟室内隔着一道门。酒店可能有些年头了,家具有磨损迹象。早餐感觉一般,跟朝阳悠唐皇冠假日相比可谓乏善可陈。果汁感觉加了很多糖,可选择的菜品也有限,味道一般。不过总体而言是一次不错的入住体验,今后还会入住! January 2, 2014
Rated 5.0 out of 5.0 by Friendly Service This was my first time staying at this Crowne Plaza after the one at Parkview changed ownership. The rooms were very nice, clean, and very quiet. There are several good restaurants within walking distance. Most of all, the staff was extremely helpful and friendly. I enjoyed my stay there so much, I stayed another evening later that week. Although all the staff seems very pleasant, competent, knowledgeable, and accommodating, if I ever have a concern, I can ask Ms. Angel Ma for assistance. Ms. Ma is 100% professional, and extremely helpful. It is always nice to find a customer service person who is so committed to her job. This is now my Beijing hotel of choice. December 30, 2013
Rated 4.0 out of 5.0 非常不错,但是网络有点慢 整体入住体验很不错,房间整洁,各类用品齐备,床垫软硬适中,睡得很舒服,但是唯一的缺点是网络不稳定,经常断断续续连不上。 December 30, 2013
Rated 3.0 out of 5.0 by 相当一般 不算太满意的入住,价钱不便宜,房间很普通,显旧,服务尚可,但早餐真的不行,感觉西餐品种略多,中餐乏善可陈。 位置虽方便,但门前的交通,入口,打车都不行。 December 29, 2013
Rated 5.0 out of 5.0 by it was a wonderful stay swift efficient service, well-trained staff, perfect stay, a pity that I couldn't stay longer December 28, 2013
Rated 4.0 out of 5.0 by excellent service When I checked in, the staff was friendly and recognized me as the elite member. They directly gave me the welcome letter and I checked in very fast. The suite room was very big and clean, but the disgusting smell from toilet made me very depressed. It influenced my mood in this hotel. I hope the hotel could check the toilet to solve the smell problem. Besides, when I had my breakfast, I found an insect on the food shelves, the staff dealt with this very quickly. The hotel is old but the furnitures are fine-made. Also it locates near my workplace. I will live here next time and recommend to others. December 23, 2013
Rated 5.0 out of 5.0 by Nice staff and good hotel This hotel has been my own choise when I come to Beijing, very good personal and service. December 22, 2013
Rated 5.0 out of 5.0 by A Welcome Home in China The warmth and friendliness of staff during my extended stays creates my China home December 8, 2013
Rated 4.0 out of 5.0 Need a little more improvement 1. There were two of us, but Room Service said there was only one buckwheat pillow. So one of us slept without buckwheat pillow and didn't sleep well. (I understand that rooms might be full occupancy, but we were in the executive floor, so shouldn't the hotel prepare some extra pillows for the executive floor guests?# 2. We were given two Welcome Drink coupons and went to the Lounge to take our drinks. I understand the Lounge was full of other guests and there were only one waitress to serve the guests, but shouldn't people from the other departments #such as the Assistant Manager, whose table is near the Lounge and can see what is going on) help the waitress? The Assistant Manager was on phone talking and talking and talking, and although she saw us looking for people to help us, she didn't bother hang up the phone. It was not until we went to the Concierge to see if "anyone can help us" , then the Concierge staff walked to the still-on-phone Assistant Manager that guests need her help, then she hanged up the phone. And later come to help us. December 2, 2013
Rated 5.0 out of 5.0 by great service from Executive lounge staff Very happy to stay this hotel for several times, and nice to join in the hotel executive lounge on 20th floor, here is a great place to relax for business man, music, coffee, tea, nice service from staff here all are good to me. And need to thank Anniej (executive lounge waitress) for her great job here, she always provide thoughtful and friendly service to my colleagues and me, be patient to help us to deal some cases about print, checking local infor and so on, and keep following our requirements in time. Will stay this hotel next time again. December 2, 2013
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