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Rated 4.2 out of 5 by 202 reviewers.
Rated 4.0 out of 5.0 by 入住crown plaza的体验 此次入住有4个不好的体验,其他方面都还可以。尤其赞一下他们家的班车。 1,房间的洗手间有股味道,容易引起我过敏。而且行政楼层的房间无法开窗,所以无法进行通风。 2,送的欢迎水果,还没有吃完,就全部收掉了,也没有征求客人的意见。 3,结账的时候,莫名每天的房费多结了1分钱,也没有给予任何解释和说明。 4,无法识别我白金的身份,我以为都是联网。 September 24, 2013
Rated 3.0 out of 5.0 by Something needs to improve I just want to mentioned what I want to recommend hotel to improve: - Unfavorable breakfast. As a Crowne Plaza hotel, high tier hotel, just provide very limited kinds of selection of food is a little bit unacceptable; -The service level didn't respresent the Crowne Plaza hotel as well; September 19, 2013
Rated 5.0 out of 5.0 by good service,better than other hotel around it people nice,service good. but looks short handed,needs to wait sometimes. wish next time could change this situation. September 11, 2013
Rated 5.0 out of 5.0 by Great hotel - great service I love this hotel, and stay here whenever I'm in Beijing on business. The service is great, and the rooms are large and comfortable. Never had an issue. September 10, 2013
Rated 3.0 out of 5.0 Bathroom Bathroom has water flooded issue, which flooded after shower. September 7, 2013
Rated 5.0 out of 5.0 by 不错的酒店 靠近中关村大街,离北大和清华也不远。 酒店的房间宽敞舒适。 在酒店自助晚餐,结束的时候每人送了一碗小米炖海参。 September 1, 2013
Rated 4.0 out of 5.0 Great staff and exemplary service Really pro-active and helpful staff. They anticipated my needs and stepped up to help make my stay stress-free and memorable. I particularly commend Senior Concierge Sam D. for his wonderful demeanor and tailored service. Kudos! August 31, 2013
Rated 3.0 out of 5.0 by nightime food service lacking Hi I hate to be negative but the evening service was confused and a little disinterested. Both evening meals arrived completely different to what I ordered.the first meal arrived and as they put it down they told me the sauce on the menu was available so it . The next night was a completely different meal. Breakfast was very good however and as more people were there the atmosphere was great. Dinner however on a Friday and Saturday night was almost dead. No one there and no atmosphere. Disappointing.No staff around - we had to call them over from way over the other side of the large empty room. August 30, 2013
Rated 5.0 out of 5.0 by A place to Call home When I return from China travels I always feel welcome and know that this is home in China. I recently spent two weeks in Japan,one week of which was Kyoto Crowne Plaza which does not match Zhongguancun.So when I am not in Australia clearly CPBZ is home-A welcome environment.--John M Courtney August 25, 2013
Rated 4.0 out of 5.0 by 酒店位置可以,员工态度一般 和老婆度假选择了这里,附近吃东西的地方不少还算方便。酒廊里的东西中规中矩。P卡得到了升级,享受了待遇和早饭。 就是酒廊的工作人员态度一般,我们很喜欢蒸饺结果被别人取光了,当我老婆询问是否还有时,员工比较生硬的回答 如果想吃可以去楼下餐厅点餐吃。 个人觉得没有太讲究说话艺术,过于生硬,客人听着非常不舒服。希望改进。 August 16, 2013
Rated 4.0 out of 5.0 三晚中关村皇冠假日 入住当天标准间,第二天换大床房。服务都非常不错和顺利。餐厅个别人服务可以再提高。地理环境优越,地铁很近。 August 12, 2013
Rated 5.0 out of 5.0 by 短暂停留,非常欣喜 第二次入住皇冠,到店较晚,前台直接升级了房间到豪华间,并主动赠送了欢迎饮料和水果。 房间空间很大,床的舒适度个人感觉比Holiday Inn好一些,也有可能只是单纯的心理作用。 早餐很不错,品种比较丰富,添加也及时。服务员撤换盘子,添加咖啡的速度也很快。 总体来说是一次很不错的短暂停留体验。 August 6, 2013
Rated 4.0 out of 5.0 by My experience at ZhongGuanCun Crowne Plaza I was greeted by friendly receptionist at the executive area. The air condition in the hotel overall is not very cool considering we are in the mid of summer. The service response time is fast. There were some misunderstanding on charging and it took a while to get answer. Breakfast is not as good as you can expect from a 5 star hotel. There is room for improvement. July 28, 2013
Rated 5.0 out of 5.0 by 服务很好 感觉宾至如归。门童和前台态度都很好,特别地,为了安全,门童还会记下出租车好,很贴心。因为金卡会员,还升级了客房,开心。 July 25, 2013
Rated 5.0 out of 5.0 by excellent hotel as usual as the other Crowne Plaza. everything is good. Just one thing is a little pity that they won't provide the service to buy the train ticket for the guest. June 5, 2013
Rated 5.0 out of 5.0 by Modern Hotel with Great Service I've stayed at this Crowne Plaza a few times and I will continue to select it each time I return to Beijing. The service is wonderful, breakfast selection excellent, they value their customers and especially Priority Club members with status. Also equally important is a great location that sits between to subway stops on Line 4 which makes getting around Beijing extremely convinient. I wish other IHG properties offered similar service and PC recognition. May 28, 2013
Rated 5.0 out of 5.0 Outstanding Service The entire staff went out of their way to may me feel important and welcomed, constantly. Top notch rooms and facilities. May 23, 2013
Rated 5.0 out of 5.0 by Room for improving energy saving potential Room temperature was too warm. There is a great potential to save energy for the hotel management. There are Energy Contract Service companies, that would share the energy saved with management, so that the management does not have to pay for the cost of the upgrade. May 5, 2013
Rated 4.0 out of 5.0 by 春节期间的意外惊喜 春节期间的北京,酒店各种意想不到的低价阿,一如既往crown plaza的品质,泳池很大人很少,床很舒服,房间很安静,就是早餐没有水果,好遗憾啊 May 5, 2013
Rated 5.0 out of 5.0 by Attentive staff who had gone out of their way great service which made our day It was the dry season in Beijing, we were offered a room humidifier when we just casually remarked to the staff. Housekeeping also gave us extra lotion. These thoughtful touch really made our stay comfortable and enjoyable. We have many visitors coming to our room, and the lobby staff were able to enable them coming to our room, after confirming with us first, instead of having us to go down to meet them. This hotel is very convenient to transportation, with a subway stop nearby.. It is located in the heart of Zhongguanchun. There are also many great restaurants and small but tasty eating area when you want to have some variety. They are all within walking distance. May 1, 2013
Rated 4.0 out of 5.0 by Large room, table for two Nice hotel with good location for accessing the summer palace and park areas around it. Rooms were large, table in the middle of the room for 2 persons working on the laptop was a nice feature, not every hotel offers. Around the hotel there is not a lot to do, just summer palace in a few subway stops distance, about 500 meters to subway and PizzaHut or McDonalds. Lobby lounge not really worth using, you will sit quite in the middle of the entrance. Italian Teppanyaki Restaurant was not very occupied, quite expensive, but good food. April 29, 2013
Rated 2.0 out of 5.0 by Not as good as it should be I have stayed here before and for some reason a lot of things have changed the second time around. It cost a lot more money, I had to pay 180RMB for breakfast, I had to pay 120RMB for internet that hardly worked. I ordered room service one night and it arrived cold. I ordered a glass of wine one night and it never arrived. The people were generally not very helpful and not very friendly. I have stayed many many hotels in China and I won't be staying here again. April 29, 2013
Rated 5.0 out of 5.0 by Always a great stay One of the best hotels I have visited, good English speaking staff fast efficient front desk, well appointed rooms April 20, 2013
Rated 5.0 out of 5.0 by great service I have to say my each stay in this Crown hotel that the staffs did good service and do what they say on me, a platinum card holder. March 13, 2013
Rated 3.0 out of 5.0 by Not enough food during Chinese New Year We arrived on the 4th day of Chinese New Year (CNY). There was not enough food during buffet breakfast on the 5th and 6th day of CNY. There was also a mad scramble for cutlery. The kitchen staff seemed ill equipped to handle the guests. However, the hotel is conveniently located near a subway station and room is spacious. February 24, 2013
Rated 3.0 out of 5.0 by Chinese New Year We stayed over the Chinese New Year. When we booked the room on the Crowne Plaza website, there was no mention that all restaurants except one and many services, such as room service, pool, etc., would not be available. As you might expect, with only 1 restaurant open, service was terrible. The over-priced buffet was, more often than not, depleted of food items. One morning they took our room number at the entrance, so they could bill us, and left us to find our own table. We bussed our own table and discovered nearly every buffet station had no food. Needless to say we left. Service of the guest room itself was very good. February 22, 2013
Rated 3.0 out of 5.0 by 需要极大改善 入住行政楼层,没有水果,报纸;中餐厅只有一个厨师,一个服务员,还是要感谢服务员,告诉我实情,没有让我等下去。 早餐简直是灾难,九点下楼居然什么都没有,连鸡蛋都没有,很多人在排队,甚至有人因为没有餐食在相互咒骂,这可是春节期间,听着住店的客人在高声叫骂,是我在其他高星级酒店没有见到的。其实餐厅工作人员少,可以改下思路啊,做成定食,不用自助的形式。这样提前做好一份份的,只要加温就好,工作人员轻松,客人轻松,春节期间大家都能理解。 客房还是干净整洁,但是也没有开夜床的服务,春节期间,员工休假,工作量增加,可以理解。 停车场的入口标志不明显,很容易开过。 另外,查看积分居然说这次预订是不合标准的预订,没有积分。我是在官网上提前预订的,官网上又没有提醒本次预订不可积分。要求给我补上积分。 February 19, 2013
Rated 1.0 out of 5.0 by 太悲催了 连续2天马桶堵住,就是经济连锁旅店也不会这样,实在太恶心了,这种有严重障碍的房,作为5星级的酒店怎么可以放出来呢? January 22, 2013
Rated 2.0 out of 5.0 by Room way to hot. I had trouble sleeping as the room temperature was way too hot. I reported this and it could not be adjusted downwards. This is a big problem. The #1 goal of a hotel should be giving guests a good night's sleep. This hotel totally missed on this one. December 12, 2012
Rated 5.0 out of 5.0 by 方便 舒适 房间宽敞 和同档次酒店相比,这家店的房间比较大,45平米,整体舒适 交通方面:靠近地铁站,仅5分钟步行,但TAXI难打,特别是晚上,有时要等10多分钟 房间干净舒适,但不明白为什么每天清洁人员打扫后总是把空调温度调的很低,设置在20度,晚上回来房间比较冷;和前台反应过,但仅在反应问题后第二天没有调低,之后又是20度.... December 11, 2012
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