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Rated 4.2 out of 5 by 211 reviewers.
Rated 4.0 out of 5.0 Need a little more improvement 1. There were two of us, but Room Service said there was only one buckwheat pillow. So one of us slept without buckwheat pillow and didn't sleep well. (I understand that rooms might be full occupancy, but we were in the executive floor, so shouldn't the hotel prepare some extra pillows for the executive floor guests?# 2. We were given two Welcome Drink coupons and went to the Lounge to take our drinks. I understand the Lounge was full of other guests and there were only one waitress to serve the guests, but shouldn't people from the other departments #such as the Assistant Manager, whose table is near the Lounge and can see what is going on) help the waitress? The Assistant Manager was on phone talking and talking and talking, and although she saw us looking for people to help us, she didn't bother hang up the phone. It was not until we went to the Concierge to see if "anyone can help us" , then the Concierge staff walked to the still-on-phone Assistant Manager that guests need her help, then she hanged up the phone. And later come to help us. December 2, 2013
Rated 5.0 out of 5.0 by great service from Executive lounge staff Very happy to stay this hotel for several times, and nice to join in the hotel executive lounge on 20th floor, here is a great place to relax for business man, music, coffee, tea, nice service from staff here all are good to me. And need to thank Anniej (executive lounge waitress) for her great job here, she always provide thoughtful and friendly service to my colleagues and me, be patient to help us to deal some cases about print, checking local infor and so on, and keep following our requirements in time. Will stay this hotel next time again. December 2, 2013
Rated 4.0 out of 5.0 by Corridor is dark after 11pm It's too dark and a bit horrible when I walk outside the room. (not meaning it's not safe, just the feeling is not comfortable) May be the design is a bit strange, have many corners. November 4, 2013
Rated 3.0 out of 5.0 by 嗯,说好送果盘的呢~~ 嗯,入住时说送果盘的,到第二天走人都不见踪影,有点不爽。。不知道是忘了还是根本就没有啊~~ 早饭还行,房间也还可以,早上窗外马路上的汽车有点吵,总之属于达标吧~~ November 4, 2013
Rated 4.0 out of 5.0 by Excellent I must say this is one of my most favorite crown plaza hotel, I really enjoy the time during my stay at here. Room is big and every detail is in order make me feel relax and refreshing, a really good experience. October 25, 2013
Rated 3.0 out of 5.0 by October 2013 The hotel was very clean and comfortable. I stayed in the same hotel in Oct 2012 and again in Oct 2013. I found the service in the bar and in the restaurants to be significantly lower in 2013. In the bar we waited a 1/2 hour for service multiple times, many times at breakfast we made our own coffee at the machine because the staff was too busy, we also tried to visit the Mix's restaurant one evening at 7:00 PM only to find it closed. The front desk and the valet service was still very good. October 23, 2013
Rated 4.0 out of 5.0 by Hotel Stay My room had problems maintaining a cool environment and when they were unable to repair the AC unit, the staff kindly and quickly moved me to a new room. October 8, 2013
Rated 5.0 out of 5.0 by Excellent Service and Customer Caring I highly appreciated the service offered in the Executive Club. The team was very helpful and friendly. Warm welcome in the morning and support throughout the day made my stay a pleasant experience. The gym and pool area is inviting and the team there very attentive. A perfect place to workout which sums to a perfect stay. I surely will select this hotel again during my next trip to BeiJing. October 3, 2013
Rated 2.0 out of 5.0 by Poor service The rooms are fairly nice. The front desk staff were not very helpful but the concierge staff were just wonderful. A request was made for two cribs when we made our original reservation. We also followed up with a reminder 10-14 days prior to our stay but were very disappointed to find out that they had none when we checked in. The front desk staff at first acted like it was our problem and didn't seem to care. After we showed them proof of the confirmation and the notes that were added to the reservation, they apologized for the mistakebut did nothing to try to assist us in any way. They finally had a manager speak to us about the mistake. He too wasn't helpful at first and only after realizing how upset we were with the whole situation and the possibility of us going to another hotel did he finally try to assist in some way. September 25, 2013
Rated 4.0 out of 5.0 by 入住crown plaza的体验 此次入住有4个不好的体验,其他方面都还可以。尤其赞一下他们家的班车。 1,房间的洗手间有股味道,容易引起我过敏。而且行政楼层的房间无法开窗,所以无法进行通风。 2,送的欢迎水果,还没有吃完,就全部收掉了,也没有征求客人的意见。 3,结账的时候,莫名每天的房费多结了1分钱,也没有给予任何解释和说明。 4,无法识别我白金的身份,我以为都是联网。 September 24, 2013
Rated 3.0 out of 5.0 by Something needs to improve I just want to mentioned what I want to recommend hotel to improve: - Unfavorable breakfast. As a Crowne Plaza hotel, high tier hotel, just provide very limited kinds of selection of food is a little bit unacceptable; -The service level didn't respresent the Crowne Plaza hotel as well; September 19, 2013
Rated 5.0 out of 5.0 by good service,better than other hotel around it people nice,service good. but looks short handed,needs to wait sometimes. wish next time could change this situation. September 11, 2013
Rated 5.0 out of 5.0 by Great hotel - great service I love this hotel, and stay here whenever I'm in Beijing on business. The service is great, and the rooms are large and comfortable. Never had an issue. September 10, 2013
Rated 3.0 out of 5.0 Bathroom Bathroom has water flooded issue, which flooded after shower. September 7, 2013
Rated 5.0 out of 5.0 by 不错的酒店 靠近中关村大街,离北大和清华也不远。 酒店的房间宽敞舒适。 在酒店自助晚餐,结束的时候每人送了一碗小米炖海参。 September 1, 2013
Rated 4.0 out of 5.0 Great staff and exemplary service Really pro-active and helpful staff. They anticipated my needs and stepped up to help make my stay stress-free and memorable. I particularly commend Senior Concierge Sam D. for his wonderful demeanor and tailored service. Kudos! August 31, 2013
Rated 3.0 out of 5.0 by nightime food service lacking Hi I hate to be negative but the evening service was confused and a little disinterested. Both evening meals arrived completely different to what I ordered.the first meal arrived and as they put it down they told me the sauce on the menu was available so it . The next night was a completely different meal. Breakfast was very good however and as more people were there the atmosphere was great. Dinner however on a Friday and Saturday night was almost dead. No one there and no atmosphere. Disappointing.No staff around - we had to call them over from way over the other side of the large empty room. August 30, 2013
Rated 5.0 out of 5.0 by A place to Call home When I return from China travels I always feel welcome and know that this is home in China. I recently spent two weeks in Japan,one week of which was Kyoto Crowne Plaza which does not match Zhongguancun.So when I am not in Australia clearly CPBZ is home-A welcome environment.--John M Courtney August 25, 2013
Rated 4.0 out of 5.0 by 酒店位置可以,员工态度一般 和老婆度假选择了这里,附近吃东西的地方不少还算方便。酒廊里的东西中规中矩。P卡得到了升级,享受了待遇和早饭。 就是酒廊的工作人员态度一般,我们很喜欢蒸饺结果被别人取光了,当我老婆询问是否还有时,员工比较生硬的回答 如果想吃可以去楼下餐厅点餐吃。 个人觉得没有太讲究说话艺术,过于生硬,客人听着非常不舒服。希望改进。 August 16, 2013
Rated 4.0 out of 5.0 三晚中关村皇冠假日 入住当天标准间,第二天换大床房。服务都非常不错和顺利。餐厅个别人服务可以再提高。地理环境优越,地铁很近。 August 12, 2013
Rated 5.0 out of 5.0 by 短暂停留,非常欣喜 第二次入住皇冠,到店较晚,前台直接升级了房间到豪华间,并主动赠送了欢迎饮料和水果。 房间空间很大,床的舒适度个人感觉比Holiday Inn好一些,也有可能只是单纯的心理作用。 早餐很不错,品种比较丰富,添加也及时。服务员撤换盘子,添加咖啡的速度也很快。 总体来说是一次很不错的短暂停留体验。 August 6, 2013
Rated 4.0 out of 5.0 by My experience at ZhongGuanCun Crowne Plaza I was greeted by friendly receptionist at the executive area. The air condition in the hotel overall is not very cool considering we are in the mid of summer. The service response time is fast. There were some misunderstanding on charging and it took a while to get answer. Breakfast is not as good as you can expect from a 5 star hotel. There is room for improvement. July 28, 2013
Rated 5.0 out of 5.0 by 服务很好 感觉宾至如归。门童和前台态度都很好,特别地,为了安全,门童还会记下出租车好,很贴心。因为金卡会员,还升级了客房,开心。 July 25, 2013
Rated 5.0 out of 5.0 by excellent hotel as usual as the other Crowne Plaza. everything is good. Just one thing is a little pity that they won't provide the service to buy the train ticket for the guest. June 5, 2013
Rated 5.0 out of 5.0 by Modern Hotel with Great Service I've stayed at this Crowne Plaza a few times and I will continue to select it each time I return to Beijing. The service is wonderful, breakfast selection excellent, they value their customers and especially Priority Club members with status. Also equally important is a great location that sits between to subway stops on Line 4 which makes getting around Beijing extremely convinient. I wish other IHG properties offered similar service and PC recognition. May 28, 2013
Rated 5.0 out of 5.0 Outstanding Service The entire staff went out of their way to may me feel important and welcomed, constantly. Top notch rooms and facilities. May 23, 2013
Rated 5.0 out of 5.0 by Room for improving energy saving potential Room temperature was too warm. There is a great potential to save energy for the hotel management. There are Energy Contract Service companies, that would share the energy saved with management, so that the management does not have to pay for the cost of the upgrade. May 5, 2013
Rated 4.0 out of 5.0 by 春节期间的意外惊喜 春节期间的北京,酒店各种意想不到的低价阿,一如既往crown plaza的品质,泳池很大人很少,床很舒服,房间很安静,就是早餐没有水果,好遗憾啊 May 5, 2013
Rated 5.0 out of 5.0 by Attentive staff who had gone out of their way great service which made our day It was the dry season in Beijing, we were offered a room humidifier when we just casually remarked to the staff. Housekeeping also gave us extra lotion. These thoughtful touch really made our stay comfortable and enjoyable. We have many visitors coming to our room, and the lobby staff were able to enable them coming to our room, after confirming with us first, instead of having us to go down to meet them. This hotel is very convenient to transportation, with a subway stop nearby.. It is located in the heart of Zhongguanchun. There are also many great restaurants and small but tasty eating area when you want to have some variety. They are all within walking distance. May 1, 2013
Rated 4.0 out of 5.0 by Large room, table for two Nice hotel with good location for accessing the summer palace and park areas around it. Rooms were large, table in the middle of the room for 2 persons working on the laptop was a nice feature, not every hotel offers. Around the hotel there is not a lot to do, just summer palace in a few subway stops distance, about 500 meters to subway and PizzaHut or McDonalds. Lobby lounge not really worth using, you will sit quite in the middle of the entrance. Italian Teppanyaki Restaurant was not very occupied, quite expensive, but good food. April 29, 2013
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