Rated 4.6 out of 5 by 29
Rated 4.0 out of 5.0 by Semsem65 Friendly staff, but poor housekeeping
The staff all around the hotel are very friendly and helpful. Rooms are quite spacious enough but the view is not encouraging. The location is in a very authentic and live area, yet crowded with heavy traffic. The real disappointment came from the housekeeping, no consistency whatsoever in making the room (always forgetting something), you would always doubt the fresh towels in your bath to be unclean or even used before (sometimes you can smell perfume in the towel!!!)
October 29, 2013
Rated 3.0 out of 5.0 by Tamer25 comfortable but ..
the hotel is very centric, people are really nice however i had black water coming out of my tub when i went for a shower, dirty towels were no being changed after each room service, absence of any staff for 2 hours in the pool, no lifegaurd and i had to get a towel from my room as for two hours there was absolutely no on by the roof top pool. finally i booked a superior room and i am totally sure that it was a standard room
October 26, 2013
Rated 5.0 out of 5.0 by Tamrayes Great location for a live stay
I'm an intercontinental loyal traveller. I chose this location in Hamra to get a live lebanese experience. You are surrounded with proximity to downtown, Raouche, Zeitona bay as well as cafes, authentic restaurants and night clubs. The staff was very helpful and welcoming specially Lara at the reception and Mr Elly the front desk manager. Taxis was always in front of the hotel. Don't expect a great view from your room, high floors can see the sea but after tens of buildings. After complaining that the mattress was not very comfortable, towels were clean but old and thin and the bath tub is a bit slippery, i was going to fall twice using the bath tub mat, the front desk manager offered me a free upgrade to an executive suite. I thanked him and rejected the upgrade as it has the same conditions that I complained of. The have a great view pool and restaurant at the top of the building where you can see the sea and the mountains but for a sensitive person to electromagnetic waves I started getting a headache after minutes there from the Microwave links and mobile stations on the roof. Will stay there again whenever I want to be in Hamra.
October 15, 2013
Rated 5.0 out of 5.0 by Azahluth Excellent
Perfect hotel. The best place to stay in Beirut, Staff 10.
September 30, 2013
Rated 3.0 out of 5.0 by Nafez Disappointed
As a platinum member and a loyal IHG customer, I'm very disappointed about this property.
The rooms were mediocre at best. The front desk staff always find excuses to not give me points for my stay, and the internet is an embarrassment.
I would personally not recommend this location to anybody else. I'm forced to stay here because it's location it's convenient for the business dealings I have when I'm in Beirut.
The property still has a problem with the cleanliness of the water.
September 27, 2013
Rated 4.0 out of 5.0 by elnakma Excellent Stay!
I stayed at the Crowne Plaza Hotel Beirut for a weekend in August 2013. Here are a few observations of my stay:
1) Courteous and professional front desk staff with impeccable service (I was pleasantly surprised of how professional and calm they were in dealing with a very obnoxious guest checking out),
2) Was upgraded as a Priority Club member (a very nice touch),
3) Comfortable room with good amenities even though I have to admit that I'm not very fond of the partial glass screen in the bathtub (can be very messy and does not prevent the shower water from getting all over the bathroom),
4) Location is ideal on Hamra street with many restaurants, pubs and shops close by,
5) Did not try the breakfast,
6) No free Wi-Fi in the room.
September 7, 2013
Rated 5.0 out of 5.0 Great Stay
The location is super. Staff friendly, professional, efficient and effective with a true "spirit to serve'
September 2, 2013
Rated 5.0 out of 5.0 by Enrike01 Amazing!
One of my best stays at Crowne Plaza, It was a mini romantic vacation for me & my wife, the staff went out of their way specifically Sara the customer relation manager, she made sure we have all our plans looked after with style! the follow up was amazing. all staff did a great job
What I really liked was the staff team work spirit and how they support each to ensure the customers are looked after..
Zakieh makes great manakeesh :)
Really we got the Royal treatment! Way to go Crowne Plaze Hamra., Beirut
I would definitely come back again!
Best wishes to a great team.
September 1, 2013