Rated 4.2 out of 5 by 199
Rated 2.0 out of 5.0 by JanlL54 Just great
My fourth stay in on one year, I think. Great as always, and I really appreciate gettting my room at 11 a.m. when I have been on the move since 5 in the morning!
January 11, 2014
Rated 3.0 out of 5.0 by SIZ06 Great breakfast, but rooms are very noisy
The Staff was very helpful and kind, the breakfast really great.
The only thing is the room, where was any noise isolation, we heard everything that happened in the corridor! After checking the door, we noticed that the space between the door and the floor was about 5 to 10 cm space!!
The hotel could be perfect if there is a good room isolation.
The Thai massage was awesome, the staff very, very professional.
January 10, 2014
Rated 5.0 out of 5.0 by QPRFC quality venue in heart of berlin
we arrived early but our room was ready and member of staff sorted our prebooked reservation in minutes.He also got me signed up to the loyalty scheme which meant small bonuses from the very beginning.our rooms(adjoining)were superb as it gave myself and my wife privacy yet we could walk through to our 2 sons when needed.facilities were great...the pool and leisure area top notch and staff always willing to help.we asked about sites to visit in Berlin and got lots of info from the staff of the hotel.all the sites are pretty close as the hotel is in a great location.restaurant and bar in the evenings after a long day were very comfortable and welcoming...ideal when tired and hungry...food and drink quality were great.all in all a very enjoyable stay and if returning to berlin wouldn't stay anywhere else....i highly recommend this hotel.
January 8, 2014
Rated 5.0 out of 5.0 by Wiiliam0256 A Crown for Crowne Plaza
Last weekend we took part in the yearly Visit Berlin programme »Erlebe deine Stadt«. In short notice: The night at Crowne Plaza was an excellent experience for Karin and me. We felt very welcome and enjoyed every minute: The room had a wonderful design. The bed was very comfortable. The service - very professional, customer orientated, friendly and reliable. The food in the restaurant – very good quality! The other guests: also very open minded and just nice – we had lots of nice contacts and talks by chance – even in the elevators … The pool and sauna were also a good choice. And the Thai massage – a wonderful refreshment for body and soul and a super boost for another fully packed week on our jobs … Thank you very much to the management and The Crowne Plaza team who made this possible and created such a perfect weekend or us …
William & Karin
January 8, 2014
Rated 5.0 out of 5.0 by IanGreece Just Perfect
We stayed there for 6 days with our 3 year old kid. The room was excellent, spacious, and warm. The bathroom was fully equipped with all amenities. The cleanliness was unbelievable. Even the plastic curtains of the bath were replaced day by day. The breakfast was one of the best I have ever had. The staff was helpful and English fluent. Everybody said good morning and was smiling to us. The location of the hotel was in the best area of Berlin, the most commercial, close to the zoo, close to the biggest department stores (KADEWE and Europa) but also close to many many shops. The U station is 3 min on foot. Moreover, a very good swimming pool with perfect showers, towels provided along with a fully equipped gym.
Only 1 negative point, not free wifi access.
Overall, don;t miss it. Some time, we will come back.
January 8, 2014
Rated 5.0 out of 5.0 by Narlok Very enjoyable stay
Great hotel , nice staff , awesome location in Berlin City.
Had a great time there , made this new years eve even better then it already was.
Can defnitely recomend to anyone looking for a good , clean hotel right next to Kurfürstendamm in Berlin.
January 7, 2014
Rated 4.0 out of 5.0 by Ukscottie Berlin New Year
Stayed here for three nights over the new year and had a really good stay. The staff were always friendly and helpful and the hotel was very clean and accommodating. Had a great time in Berlin and at this hotel
January 6, 2014
Rated 2.0 out of 5.0 by BA123 Average
We have booked a trip over new years.
We did the same trip last year, at the same hotel and had a very good experience.
I'm sad to Say, that we did not have the same good trip this year.
We have booked the junior suite, and expected a little more than the regular rooms. It was just 2 rooms with no desent plage to sit, when you are more than 1 person.
Then we was surprised to see that some of the tiles in the bathroom were broken and there were no hot water in the shower. Then i have to Say that the overall standard was quite bad compared to last year. The roomservice meals were very poor, and did not give what was promised.(like missing salad, bread etc.) the breakfast was quite good, but not as good as last year.
January 5, 2014
Rated 4.0 out of 5.0 by Abuhandy Restaurant menu
Apart from the expensive steak restaurant, the only other place where you can get food is the Lounge/Coffee Shop in the lobby. The menu choice is very limited. The room upgrade is very small compared to other Crowne Plaza Hotels we have stayed in.
January 5, 2014
Rated 2.0 out of 5.0 by Elisabetta8 good comfort but not good service
everything was ok, but 2 negative points:
1. we booked with breakfast and we asked several times by mail to have a confirmation of it, but we had no answer and we discovered at the arrival that breakfast was not included;
2. we asked a room for no smoking, but there was smoke smell and cigaret ash on a internal window.
For those above reasons we will not try again Crown Plaza Hotel
January 3, 2014
Rated 5.0 out of 5.0 by robsen69 Central location
The Crowne Plaza City Center Berlin is the great location for sightseeing in Berlin. The shopping mile Kurfürstendamm is in a walking distance. The Europacenter is also just a short walk away. On the check-in, we got a room with a view to the backyard which is very calm. The bathroom and the bedroom were both nice and clean.
January 2, 2014
Rated 5.0 out of 5.0 by homie0031 All of it was so nice
we had one of our best times in this hotel and the service was good and every thing was in order .
January 1, 2014
Rated 4.0 out of 5.0 by vignola71 few steps to reach perfection
I stayed at CP berlin from 23 to 27 dec. everything was wonderful with a few issues thar makes my experience only good instead of perfect.
1) no wi-fi or internet connnection
in the hotel there is no possibility to have a free pc with internet connection and / or an area with free wi-fi
if you have just to check the mails in the morning (i.e. for 5-10 minutes), the only possibility is to buy a 12 euro wi-fi for all day... or go at Mac Donald where there is free wi-fi
2) no chance to eat on 25...
on the 25th dec the only possibility to eat was the expensive menu at the hotel restaurant's (at around 80-100 euro), and even during the other night, if you decide to do not eat at this restorant you could only have a room-service and were not possible to have the same food of the room service in other location.
3) room cleaning
for 2 times (out of 5 night I slept there; i.e. 40% of the time) when I came back from breakfast my room was going to be cleaned and the lady stayed in the room until she finished. and was not possible to ask her to come back later since she was not english speaking.
I think it is better to start cleaning the room after the client has leave the hotel not when he is within the room.
then, my stay at Crown Plaza were very good. my experience was remarquable and I will suggest CP Berlin also to my friend, bu if you are able to fix the above issue, i am sure that all your client will be happier.
January 1, 2014
Rated 3.0 out of 5.0 by aupacf newly decorated room
The location of the hotel is perfect. It is located in a relatively quiet street but only has 1-minute walk distance to the shopping centers.
Most of the executive rooms in this hotel are still being decorated. It is not recommended to pay more for booking the executive rooms recently. You may get a superior room with very old and simple furniture or a just-decorated room which smells. The staff are friendly although they let me wait for about 1,5 hours to get the new room. The breakfast was not very well organized due to the large amount of guests in the holiday season. You may wait 10 minutes for getting a table in the breakfast area or choose to east somewhere in the lobby :)
January 1, 2014
Rated 5.0 out of 5.0 by Chrimor super stadthotel
tolles stadthotel mitten drin der west city von berlin, am ku´damm gelegen. zoo und kadewe sind gleich um die ecke. ubahn ebenso. hotel ist klasse und sauber. personal ist freundlich hilfsbereit. super leckeres frühstück!!!!
December 27, 2013
Rated 3.0 out of 5.0 by AlanJC Good location but ............
Location is ideal for tourism. I booked a Superior Room and had a room smaller than one at Holiday Inn Dresden - I would not like to stay in a their standard room! Breakfast is chaotic and often the "hot" food was cold with only a small cold plate available. Car parking is excessive (19.50 per day) and my exit card would not work. The car park across the road is cheaper.
The Lounge Bar had no German wine for the 2 days that we stayed - that has to be a first for any hotel in Germany.
Potential to be the usual high quality Crowne Plaza but missed on several points.
December 9, 2013
Rated 5.0 out of 5.0 by nmgl great location and service
goodhotel in a great location, close to the train station , shopping and sites.
Staff courteous service, comfortable rooms.
December 6, 2013
Rated 4.0 out of 5.0 by Microbiologist Very welcoming Hotel
On arrival, I was made very welcome by the Reception Staff, The room was very comfortable with a large choice of pillows. On a slightly negative note, the lighting in the room could be brighter. The TV had a wide choice of programmes including many UK stations. There was tea and coffee making facilities and the lounge cafeteria provided fresh milk free of charge. The bathroom was very well equipped and generally clean although there was slight fungal growth on the tile grouting (seen in many hotels). The hotel has a reasonable gym and swimming pool again with very friendly staff. I thought that the charge of 7.50 Euros for a sauna was excessive and that there should be no charge particularly for Gold Members.
There was a wide choice of food at breakfast and the hotel is complimented on its excellent range of bread. I look forward to my next stay in this hotel.
December 3, 2013
Rated 4.0 out of 5.0 by andrest excellent experience
Excellente experience overall!
Very helpful staff, great location and clean rooms.
Will definitely stay here again.
December 1, 2013
Rated 5.0 out of 5.0 by Docdadi Location
The position is really nice, with some of the location more well known in Berlin, like ZooGarden or the big luxury mall KeDeWe
November 27, 2013
Rated 4.0 out of 5.0 by Apostolis Nice comfortable room
A very good middle class business Hotel. Very good location.
November 25, 2013
Rated 5.0 out of 5.0 by Marcimarc Perfect Hotel
Just Perfect!!! Everything was perfect. Good location in a great city. Very nice and kind staff and the best American food outside the States.
November 22, 2013
Rated 5.0 out of 5.0 by gosha The hotel I would like to return
I stoped at that hotel last year and when I got a special offer from it, I've desided to take the opportunity and come to it again. No regretes. The room is comfortable with a lot of space and furniture to place your things properlly and beds with pillows for good sleep. Coffe-tea set is at hand in the room and a restaurant with pleasant atmosphere and good food for a substantial meal downstairs. The breacfasts in the terrace are charming too. The staff is very hospitable and helpful. Nice swimming pool.
It's in a minute walk from the shopping street and 5 minutes from the Zoo. A bit far from main sights, but there are 3 metro stations near and all day round taxes for not more than 12 euro ( to any part of the city by my experience) at the main hotel entrance.
I've put the "Room Cleanliness" only "good" mark as for me it lack some freshness in the air, just some flavor of damp (2 flor). And a pair of slippers would make the life perfect :-) Thank you to everybody, I'll be back.
November 20, 2013
Rated 5.0 out of 5.0 by stamemo95 Another Perfect Stay
From Check in till Check out everything went perfect. Nice recognition of my status as well as a very comfortable room. I will certainly return
November 20, 2013
Rated 5.0 out of 5.0 by William19 Wonderful Time in Berlin
Visited Berlin with my wife to celebrate my 60th birthday The Crowne Plaza Hotel was excellent throughout our stay . The plentiful breakfast set us up each day for all the miles that we must have walked exploring this wonderful city. We will definitely return
November 17, 2013
Rated 4.0 out of 5.0 by Jallan13 Good location and very comfortable
Hotel is in a good location, near the shops and train station. In the main, the staff were excellent, especially the reception team who recommended some great restaurants nearby. The one complaint was the attitude the bar staff, we received really poor service, and one night after waiting 15 mins to get served (the bar was not busy) went to the lobby for drinks instead, where they were very friendly and helpful. Would stay here again.
November 16, 2013
Rated 1.0 out of 5.0 by simon56 smelly room
Despite the fact that the Hotel contacted me over Facebook prior to my arrival and asked me if they could render any assistance (I informed them that, besides my business dealings, my wife and I would celebrate our 35th anniversary and that we would arrive very early, around 8AM), the reception clerk knew nothing of my arrival, did not know of my Gold status or my correspondence and informed me that no room was available, but that we would get a room within the hour. Two and a half hours later, after drinking coffee on our own account, we got the room: a shabby room that smelled of excrement. I informed the reception desk, and had to leave for my first meeting. Upon return we were offered another room, as suddenly a club room was available.....
We were told that the specific room stank so bad is was taken off for sale. I guess the hotel first tried to sell it, to see who would complain...
And yes, on the second night we got a small cake, some fruit and a small bottle of champagne,,,
November 14, 2013
Rated 5.0 out of 5.0 by Itzikda Great location,Comfortable bed and great service.
Very good hotel and very nice staff and best location in Berlin
November 13, 2013
Rated 3.0 out of 5.0 by neckache terrible bed and worse pillows
mattress was finished and should have been thrown away
pillows were far too hard and i was not made aware of a choice of different pillows until i was leaving as the notice Card was not in my room
November 6, 2013
Rated 4.0 out of 5.0 by kim939 Paying for WIFI in this modern age, really? Mostly good but...
...just the little things stick in my mind e.g. missing refills from housekeeping i.e. breakfast forms, laundry bags and room service didn't quite get my order right.
However, as my heating wasn't working in my standard room I got upgraded and the staff were polite and courteous. The location is great.
One thing that fails the hotel is that the WIFI is not free. There is no excuse for this as there is no cost to the hotel after a router has been set up and in every modern hotel that is sensitive to the customer's needs, WIFI is free. A *fail* for this otherwise good hotel.
November 5, 2013