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Rated 4.1 out of 5 by 251 reviewers.
Rated 5.0 out of 5.0 by slow check in but it got better For some reason, my room wasn't ready at 5 pm. The clerk called housekeeping and I was finally able to check in. I arrived at the room and noticed the previous guest had spilled coffee on the floor. I contacted housekeeping and they took care of it. Otherwise, the room was comfortable and clean. I always stay at Crowne Plaza when I stay in Billings. July 18, 2014
Rated 5.0 out of 5.0 by Wonderful stay Overall this was a very comfortable stay. We will definitely stay here again. Only downfall on the rooms, I do not think the cleaning staff takes enough time, the room was very dusty (window sill and TV), and finger prints on the glass top on the desk. But, the important stuff was clean, beds, floors and the bathroom. July 17, 2014
Rated 5.0 out of 5.0 by Friendly Overall, my experience at the Crown Plaza in Billings was excellent! Staff members were attentive and responsive to my concerns and were a great assistance in locating places in the area. Their knowledge and expertise in customer service was quite evident. Thank you to the staff for an awesome stay at your hotel! I will certainly stop in again on my next visit. July 15, 2014
Rated 3.0 out of 5.0 by Billings, Montana - Crowne Plaza The hotel room did not have a refrigerator or a microwave. On an 11 night stay on business, this made it almost impossible to keep beverages or snacks in the room, forcing me to spend additional money to eat take-out food and beverages every day. This appears to be an upper scale hotel with the building towering above downtown Billings, but the lack of a refrigerator or microwave makes this property not as convenient to the traveler staying multiple nights as the Holiday Inn Grand Montana, which isn't far away. July 15, 2014
Rated 5.0 out of 5.0 by Great Hotel The hotel is located in a great part of the city - close to everything. The staff here is top notch in everything they do. Very professional. July 14, 2014
Rated 5.0 out of 5.0 by great would like to have newspaper delivered to room, great staff and room July 13, 2014
Rated 4.0 out of 5.0 by Good hotel and great staff Have stayed here a few times. Staff always friendly and helpful, although don't always see the same people. Room is clean and quiet. July 12, 2014
Rated 4.0 out of 5.0 Great room small beds, not for 5 people for sure When booking it said standard double bed room for 5. Usually we do this because our three children are small but we are also used to having two queen size beds. Full size beds are too small and my husband actually slept on the floor! Don't advertise capacity 5 or inform the size of beds is full size. Overall this is a great hotel! Very well kept! July 10, 2014
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