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Rated 4.2 out of 5 by 267 reviewers.
Rated 2.0 out of 5.0 by Not a perfect stay We stayed last Saturday night on points & paid to upgrade on arrival to a club room on the 10th floor. The rooms are fairly small but have nice bathrooms, the view from the window was of a busy road and a derelict building. The arm of the leather chair fell off as soon as anyone tried to sit down. The air conditioning in our room made a noise like a pebble stuck in a fan, the rattle would last several minutes at a time then stop. A few minutes later it would start again, this unfortunately went on all night, the air conditioning itself was totally useless and although it's display said 18 degrees it was obviously incorrect as it stayed extremely hot in our room, we opened the window in desperation and were then kept awake by traffic noise, drunks shouting and police sirens throughout the night. During the day it had rained non stop but was also hot and humid, we had been shopping in the bullring where the air conditioning had broken down due to a storm, so arriving back at the hotel hot and sticky I jumped in the shower only to discover it was freezing cold. We went down to book for dinner but were told there was no gas in the hotel so the restaurant was closed for the night, the manager suggested we go out to eat elsewhere in the city but as my feet were hurting from walking all day we decided to go up to the club room where we looked forward to canapés and drinks, we had not realised wine, beer and canapés are only served between 17.30 & 19.30 and are then put away. The Nespresso coffee machine in there makes good coffee though and soft drinks are available. Later that night whilst downstairs booking breakfast for the following morning we were told the gas was back on so showers were now hot and the restaurant was open again so we happily ate in the virtually empty restaurant and the food was fine. Back in the room our tv picture was fuzzy on all channels and although we got the codes for the wireless internet it did not work at all on either of our laptops, there was a lan cable in the room but that didn't work either. At breakfast on Sunday morning the fried eggs were left floating in a pan of fat with no chef to be seen, eventually when he returned and dished them out they were like rubber bullets with solid yolks, the sausages and black pudding were really not good and the hash browns were a soggy mess, the fruit and yogurt however was lovely. When we checked out the receptionist asked if everything had been ok, I started to tell her about the noisy air conditioning and the broken chair and immediately she kindly offered to waive our car parking fee. July 23, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Big comfortable bed and with blackout curtains made for a Great nights sleep after a night out. Staff very pleasant. July 23, 2014
Rated 5.0 out of 5.0 by Pleasant staff delivering good service Although the décor of this hotel was not to my taste (I thought it dull) the staff brightened up the place with their friendly and positive attitudes. I enjoyed a comfortable stay and would definitely consider a return visit (particularly given its convenient location near the new library). July 23, 2014
Rated 5.0 out of 5.0 by Really nice city centre hotel I stayed here for 1 night with work and upgraded to an exec room on the club floor. This was something else! The room was top class, the waitress in the club lounge was fantastic, very polite and welcoming. Sleep quality and comfort was amongst the best I have had in my many IHG rooms over the past 6 years. It was warm enough to sit outside for a drink on the nice and quiet hotel front before heading off to Broad St for a meal with friends so we didn't sample the hotel restaurant, until breakfast, which was great. Overall a great comfy night, would definately recommend. July 21, 2014
Rated 4.0 out of 5.0 by Great stay Hreat value for money. Only problem, we book the room for 4 people, but only had 2 mugs, 2 towels etc. Easily sorted with a call to reception, but was an inconvienience. July 16, 2014
Rated 5.0 out of 5.0 by Wonderful Experience Best nights sleep in a hotel I have ever had due to climate control actually working!!! July 16, 2014
Rated 5.0 out of 5.0 by Fantastic stay, very conmfortable and great location Lovely location, handy for conference centre and train station as well as easy access to central Birmingham. Bar food and beer could do with a bit of attention but in general a great place to stay - as an IHG Platinum member I'll definitely be back next time I visit Birmingham. July 16, 2014
Rated 5.0 out of 5.0 by Great service Booked this room to attend an evening event in the City. Perfect location .. Club lounge was a nice bonus. All staff were efficient and friendly. July 11, 2014
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