Rated 4.0 out of 5 by 91
Rated 5.0 out of 5.0 by morgan12 great service and lovely room
comfortable and good value for money
May 17, 2013
Rated 5.0 out of 5.0 by Porkypig Superior Room with Superior Experience
The Reception staff were very welcoming and extremely helpful from the first moment we arrived to the time we left which made a great first impression. The room was extremely well appointed with large flat screen TV and tea making facilities. The Club Room enabled us to relax in the exclusive lounge and was well worth paying the extra money. Thoroughly recommended.
May 16, 2013
Rated 5.0 out of 5.0 by Rich6060 Business Comfort
Good position close to New St.
Recognition of Platinum member.
Good spacious rooms.
Would recommend this hotel anyytime and such a great rate!
May 14, 2013
Rated 4.0 out of 5.0 by familygirl1 Good nights sleep
My family and i were welcomed, and helped to check in quickly and easliy. The family room was big enough and the beds were very comfortable and the whole experience was great. Would stay there anytime in the future.
May 12, 2013
Rated 5.0 out of 5.0 by Weller Very comfortable bed
Lovely hotel very comfortable beds .good location . Liked the dressing gown .
May 11, 2013
Rated 3.0 out of 5.0 by D4wnc Nice room but spoilt by noisy guests!
I've stayed at this hotel and it is in a brilliant location for the shops, train station, mailbox and Brindley Place.
Beds very comfy and lots of space. Lovely shower and complimentary toiletries.
Paid extra for breakfast which had an excellent selection.
However the trip was spoilt by other guests having a party firstly in the corridor and then in their room at 4am. I did phone reception who came up quickly and told them to be quiet, but they carried on anyway. It would be a good idea if the reception/security team paid a visit 10 mins or so later to see if the problem has been resolved.
I did complain to a nice lady on reception on check out who was sympathetic but no compensation!
May 11, 2013
Rated 5.0 out of 5.0 by DaveG55 Good as always
Probably my favourite hotel in the UK at the moment. Staff always polite and helpful and the gym is small but comfortable with ample equipment. The club room is always pleasant and all staff who are in attendance are considerate and polite.
The location is excellent and is within easy walking distance to all Birmingham attractions.
May 9, 2013
Rated 2.0 out of 5.0 by Cardiff Lack of care for Platinum member
I checked in great and was upgraded to the club level which was a great touch. However upon returning to the hotel I suggested to some clients that we had a drink in the bar, I ordered the drinks and was informed that I was unable to charge drinks to my room. I stated that as the norm for all platinum members there was no requirement to hand over a credit card at check in. I asked the barman to charge it anyway and I will sort out.. Was told no and was frogmarched much to my embarrassment to the check in desk to swipe a card. The reception staff again repeated that just I needed to swipe a card. Upon heck out in the morning I complained and was told this would be passed to the manager. To date not received. A response.
Why do across the IHG chain if your a platimum member you don't need to swipe a card and yet this lot seem to be a law onto themselves. I wouldn't of minded if I was informed at check in.
May 8, 2013