Rated 4.1 out of 5 by 175
Rated 5.0 out of 5.0 by Mandi999 Bar stayed open late
Hotel is lovely inside, the room was large and comfortable and the bar stayed open very late until we decided to leave. Good location, close to town.
September 25, 2013
Rated 5.0 out of 5.0 by 1CFM CFM1
Great city. Great Library. Great hotel. Great staff. Great service. Great weekend.
September 25, 2013
Rated 4.0 out of 5.0 by Whistleblower All OK...
City Centre CP hotel - well located. Room very big and quiet... although could do with some update (curtains a bit shabby & didn't afford total blackout re: morning sunlight. Breakfast good (usual Holiday Inn selection etc). Welcomed as Gold Elite PC member but had to return to Reception ask for drink voucher/bonus points voucher - should be given without need for request. Long queues at Check-Out at 11.30am on a Sat AM - be warned if in a rush. Car parking is below hotel in a very dank & dingy car park... so park on upper level after entry & park near to hotel access stairs.
September 25, 2013
Rated 3.0 out of 5.0 by tony1940 Gigantic bed - got lost!
Gloomy room with poor storage space and only one armchair as the bed was unnecessarily large. Whole ambience of hotel was dark and gloomy, especially the lifts. There was hardly any drawer storage and we had to live out of our suitcase for the whole of our stay. Hanging space was also very limited.
Disappointed to be charged so much for car parking and that there was no access to the car park except via two flights of concrete stairs outside. At this price, I would have expected free valet parking.
Service was good and the food was good though not exceptional.
Excellent shower though again dark and the only light came from the bathroom - no light in the shower itself.
September 21, 2013
Rated 4.0 out of 5.0 by IBmusicfan Great Rate for the Room Size and Location
Hotel was pretty easy to find and good directions given on website. Car parking relatively cheap for a city centre and was undercover/garage so protected. Room was large and good value for two double beds. Restaurant seemed fairly expensive given the closeness to the town centre and therefore variety of options.
September 19, 2013
Rated 3.0 out of 5.0 by Straightforwardguest Over priced 3 starl - Parking can get expensive
We have 8 month old boy and wanted something close to city to be flexible to return back for sleep after shopping. The hotel is 15 mins from the bull ring mall. However if you are using the parking - the hotel doesn't have it's own parking but uses the NCP just below. The car park can be accessed easily by foot. However, you have to pay and use the car park every time you get your car out and it's not on 24 hrs basis. So don't be fooled when it says £13.50 for 24 hrs....
We ended up paying £25 just on parking which was a clean rip off. Rooms are good well maintained but nothing very pleasing....
Would find something different the next time we visit Birmingham.
September 11, 2013
Rated 5.0 out of 5.0 by FjordGirl50 Diamond Wedding Celebration
We booked our Parents Diamond Wedding Celebration at the Crowne Plaza Birmingham City Centre, and were very pleased we did. The location is great: 5 minutes walk of New Street Station, and The Bull Ring Shopping Centre, and not too far from Birmingham Airport.
As Family were meeting up from all over England, and Ireland, many of us stayed at the Hotel too.
The Rooms were clean, with very comfortable beds.
Most important to us, was the Celebration Meal. Everyone commented on how nice the Food was. And Mark and his Team who looked after our Table were excellent.
Crowne Plaza events organiser Sharone had arranged for us all to have our Meal in a separate 22 seater Dinning Room, which
we were delighted with, the table was beautifully decorated which added to my Parents special day.
I would recommend this Hotel, and would stay there again.
September 4, 2013
Rated 5.0 out of 5.0 by Tanyaml Lovely service, great modern room for such a small price!
The service was very warm and welcoming as soon as we arrived. The room was exceptionally spacious with very nice modern furnishings. The bathroom was immaculate with plenty of complimentary items. The location was perfect as it is right in the centre of town. The hotel overall exceeded our expectations greatly! I would honestly recommend this hotel to everyone who wishes to visit the city of Birmingham. The credit is where its due! Thank you for such a good experience.
September 4, 2013
Rated 5.0 out of 5.0 by Linney20 GREAT HOTEL & LOCATION
We stayed 2 nights and really enjoyed our visit. The Food & service is excellent. The standard room was spacious, comfortable and really clean. We ate in the restaurant on our first night and was great value and could not fault our meal. The hotel is right in the city centre and just round the corner from the Sympony Hall were we went to on the 2nd night. The Crown Plaza is an excellent chain of
hotels, never disappointed.
August 29, 2013
Rated 5.0 out of 5.0 by NHarvey The Yardstick for all IHG properties is here!
The Crowne Plaza Birmingham City Centre is easily the best hotel I have stayed in for the 7 years I have been travelling around the country for my job.
From the moment you walk in the main door a smile appears on the face of the Front of House staff and a warm welcome awaits. Check in is a breeze and is both friendly and professional, and I have always been recognised as a Priority Club member.
All rooms are tastefully decorated and in good condition. If your lucky to experience a Club Room, the extra touches added are great. The wifi signal is perfectly good for both working and browsing and sufficient tea/coffee is supplied. One disappointment to be brutally honest was the little sleep pack (ambient sprays etc) no longer seem to be supplied - I loved them!
Check out is as easy as check in, and when asked if the stay was ok - it feels like they are genuinely interested that everything was ok. It's always ok - it's great!
I don't get to travel to Birmingham as much anymore - but this is always my first choice of property if it is within my work budget.
Some other IHG properties should come here and see what excellent service actually is - you will learn something!
August 27, 2013
Rated 4.0 out of 5.0 by barbados Great stay
We stayed for 2 nights to watch county cricket finals. Our experience at this hotel was very good we had 2 teenage boys with us and had a family room. very comfortable. and food was good and staff helpful. will definetly stay at crowne plaza again. Paul
August 21, 2013
Rated 3.0 out of 5.0 by Derby68 Consistency needed
Platinum member stayed many times here. This was a 3 day treat I booked for my wife and daughters birthdays. Disappointed that no platinum member benefits were extended to this booking as I could not make the trip, especially when finding another couple was given an upgrade as it was their wedding anniversary.
August 21, 2013
Rated 5.0 out of 5.0 by Tomo54 Great room, service and location
Stayed for the 20-20 cricket. Staff excellent, great parking directly under hotel and payment dealt with by hotel before leaving. Stay made even better when realised the Hampshire team and sky pundits were also at the hotel.
August 21, 2013
Rated 5.0 out of 5.0 by EllenG Ticks all the boxes
Ideal location, with parking, in Birmingham city centre. Very convenient for Brindley Place, Conference Centre, New Street Station, Shopping. We booked well in advance and got an excellent rate. When we arrived, we were upgraded to a club/executive room on the tenth floor. Great room - had everything plus a rooftop view! Added bonus of using the club lounge which offered complimentary drinks and continental breakfast. All in all - perfect for our overnight stay, just wished we had been staying longer.
August 21, 2013
Rated 4.0 out of 5.0 by globalcasper Excellent stay
Stayed at a Crowne Plaza before in London and it was great, so had high expectations - and even though this was a much cheaper room, we were not disappointed. For a family of four to stay including breakfast it was an excellent rate and very nice room, 2 double beds...maybe would be nice if they could offer families the choice of a double and 2 singles, but still nice decor and very nice bathroom - all modern. TV, air con, mini fridge and tea and coffee facilities in room. The lady on reception was very nice and helpful, she gave us a map and pointed out where some local food places were. Breakfast was a very comprehensive buffet style, loads of food and filled up regularly. The hotel was also in an excellent location for the town centre and amenities - pleasantly surprised by how nice the town was, we did a lovely walk by the canal and a very nice food market was also on. Would definitely stay here again if needs required us to go to Birmingham.
August 18, 2013
Rated 3.0 out of 5.0 by kushi Good rooms - terrible customer service
Good hotel, one of my many stays here, stay away from the reception area, the younger staff have no idea how to run a hotel.
August 17, 2013
Rated 4.0 out of 5.0 by Gill99 Large room
Needs better shower screen or a door. Would have liked a bath.
August 16, 2013
Rated 3.0 out of 5.0 by zepheshow Disappointing
Stayed on a Friday night in August. The room was comfortable and we enjoyed a good nights sleep in the beds,
When we checked in we enquired about whether we could upgrade to the Club Lounge. We 'd had to book a standard (two bedded room) . There was no option for a two bedded club room and club doubles were £20 more expensive. We were informed by Connie on reception that there were no club rooms with 2 beds and it would cost us £30 to upgrade. So if you want club lounge access in a a twin room you are penalised by £10 and have to stay in a standard room into the bargain. When I protested that I was a loyalty club member- no difference. A benefit of loyalty club membership is a free paper (sorry it was a weekend so not available) and a late checkout. Once again the same person on reception gave us a "computer says no" answer". Apparently the hotel was very busy on the night that we were leaving (Saturday 10th). But when I protested that the hotel had NOT been busy on the Friday night that we had stayed (surely there were lots of unused made-up rooms from the previous night) it made no difference. what could have been a good stay was spoilt by a "no can do" attitude. A pity.
August 15, 2013
Rated 4.0 out of 5.0 by TCTCTCTCTC Ticked nearly all the boxes
Room comfortable - liked the kingsize bed.
Room tastefully decorated.
Location central to city centre which was ideal.
Only niggle was the fact we overlooked the demolition of the building behind. I realise this is not the fault of the hotel.
Would go back if the price is right.
August 11, 2013
Rated 4.0 out of 5.0 by Jezzadink Another enjoyable stay
Booked well in advance then phoned hotel approx month before stay and helped by Maria who was undergoing training. She confirmed all things in place and provided us with our room numbers.really pleased with that as exactly what we preferred. On check in a young lady of oriental descent assisted us but seemed to be a little confused. Eventually we were given a key card which didn't have the room number(s) that Maria gave us. The card had 2 crossed out room numbers plus the one we actually stayed in. I had hoped to 'show off' the hotel to the two friends who were with us but sadly it didn't work!
Hotel as always impeccable. Rooms excellent and sufficiently supplied with provisions. Bar prices a bit extreme, including tea! Breakfast great. Just what was needed after hectic previous day. Mattress and pillows superb. Would like to stay again if easier check in process.
August 9, 2013
Rated 5.0 out of 5.0 by Nanniejannie1 Great hotel
We stayed for just one night but could have definitely stayed longer ! Room was very comfortable and clean and the little "extras" were much appreciated. Would di finitely choose this hotel again.
August 8, 2013
Rated 5.0 out of 5.0 by Keano Great location
We visited Birmingham for a girls weekend. The hotel is located in the city centre, near bars and shops. We had a great room with 2 double beds, it was stylish and very clean. Only problem was the air conditioning was very noisy. Apart from that a great hotel.
August 4, 2013
Rated 5.0 out of 5.0 by Sesh1234 Smooth and comfortable stay excellent staff
Standardised service, comfortable and helpful staff
August 3, 2013
Rated 5.0 out of 5.0 by Moggs66 Wonderful staff
I have been staying at this hotel on and off for the last 6 months and during this time I have got to know the hotel and the staff very well.
The staff are second to none, reception, bar, restaurant, domestic.
All members of staff do their upmost to ensure that your stay at their hotel is the best you could possibly have. Any problems you experience are quickly and effectively dealt with.
My only critism would be there are insufficent lights within the rooms; other than that, the showers are good and the beds are always comfortable.
I would highly recommend this hotel for business or pleasure.
July 26, 2013
Rated 4.0 out of 5.0 by ObeOne Good, with a not so good twist
We booked a family room and enjoyed our stay. The staff were very friendly and helpful. Unfortunately, their systems are not quite up to accomodating the deals on offer , so we were overcharged by about 10% and had to claim this back afterwards.
July 13, 2013
Rated 5.0 out of 5.0 by SlowLane Continuity appreciated
I only used the room and late bar on my one night stay but found all the staff with whom I interacted unfailingly polite and efficient. Room clean and fresh and bed comfortable. I have stayed at this hotel several times over the last 10 years and this had been my experience each time.
July 11, 2013
Rated 5.0 out of 5.0 by AFR1975 Home from home
I don't normally write reviews, but I stay here regularly so thought I'd make the effort. For me it's the most comfortable, consistent, friendly and value for money hotel in the city. I've stayed here about 15-20 times and never once had an issue.
July 11, 2013
Rated 4.0 out of 5.0 by Ajith Tv channels need improvement
I have always stayed here over the years. I think atleast a CNN and CNBC is an absolute need for business travellers in your hotel.
July 8, 2013
Rated 4.0 out of 5.0 by Leedslady Very nice rooms
Nice location, large rooms, very comfortable stay. But be careful about your your booking/rate at check in and out. At chk-in they said my room had only one bed when I had specifically requested two beds at the time of booking, then sorted it when I insisted (as I was sharing with a friend). At chk-out they tried to charge me more than the internet rate I had confirmed on. Again sorted it out when I questioned it...but no apologies. Still, a good hotel to stay in.
June 30, 2013
Rated 5.0 out of 5.0 by jigneshas Great Hotel & Location
Great Hotel, courtious staff, nice breakfast, prompt room service.
June 30, 2013