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Rated 4.2 out of 5 by 303 reviewers.
Rated 5.0 out of 5.0 by Pleasant staff delivering good service Although the décor of this hotel was not to my taste (I thought it dull) the staff brightened up the place with their friendly and positive attitudes. I enjoyed a comfortable stay and would definitely consider a return visit (particularly given its convenient location near the new library). July 23, 2014
Rated 5.0 out of 5.0 by Really nice city centre hotel I stayed here for 1 night with work and upgraded to an exec room on the club floor. This was something else! The room was top class, the waitress in the club lounge was fantastic, very polite and welcoming. Sleep quality and comfort was amongst the best I have had in my many IHG rooms over the past 6 years. It was warm enough to sit outside for a drink on the nice and quiet hotel front before heading off to Broad St for a meal with friends so we didn't sample the hotel restaurant, until breakfast, which was great. Overall a great comfy night, would definately recommend. July 21, 2014
Rated 4.0 out of 5.0 by Great stay Hreat value for money. Only problem, we book the room for 4 people, but only had 2 mugs, 2 towels etc. Easily sorted with a call to reception, but was an inconvienience. July 16, 2014
Rated 5.0 out of 5.0 by Wonderful Experience Best nights sleep in a hotel I have ever had due to climate control actually working!!! July 16, 2014
Rated 5.0 out of 5.0 by Fantastic stay, very conmfortable and great location Lovely location, handy for conference centre and train station as well as easy access to central Birmingham. Bar food and beer could do with a bit of attention but in general a great place to stay - as an IHG Platinum member I'll definitely be back next time I visit Birmingham. July 16, 2014
Rated 5.0 out of 5.0 by Great service Booked this room to attend an evening event in the City. Perfect location .. Club lounge was a nice bonus. All staff were efficient and friendly. July 11, 2014
Rated 4.0 out of 5.0 by Great service, comfy beds, poorly deorated and furnished hotel Had a very comfortable sleep, bathrooms were nice, could have used more room in the shower. Service in club lounge was great, the room could have used some better seating arrangements and the canapes were rough. If you are going to the trouble of preparing food for people you might as well make an effort, crackers with bland cheese as your only option is unacceptable. Don't offer canapes if you offer this as an excuse. The bar was comfortable with attentive, friendly staff and a good selection of drinks. The overall décor in the hotel and rooms seemed to be patched over to hide the out datedness of the hotel itself. July 9, 2014
Rated 5.0 out of 5.0 by Weekend break We had a great time at this hotel. Very helpful and friendly staff. Location was also perfect. Thank you. July 7, 2014
Rated 4.0 out of 5.0 by Great Bed - Excellent Food We stayed in a Club Room on the top floor. All of the staff there seem to be trained to a high standard and seem genuinely nice people to deal with. Reception staff were incredibly efficient - particularly in dealing with a small issue we had during the stay involving the drinks in the Club Lounge - that was resolved and no other guests will experience the same problem. Our original intent was not to use the hotel restaurant in the evening but we changed our plans somewhat - and were extremely pleased we did. My wife and I had probably the best rib-eye steak we've ever had (we've had a lot of them) and the wine was incredible value considering the standard of the hotel. The same standard of excellence applies to the breakfast. All in all I'd say it is well worth the money and the proximity of the hotel to the attractions Brum has to offer is second to none. A real positive "facility" for visitors to the second city. July 7, 2014
Rated 4.0 out of 5.0 by A good place to stay The bed was really comfortable and gave a good nights sleep July 7, 2014
Rated 4.0 out of 5.0 by as you would expect Meets the usual business demands, plus a bit more. July 6, 2014
Rated 4.0 out of 5.0 by Nice location for a stay in city enjoyed every moment at the hotel and look forward to do it again July 2, 2014
Rated 5.0 out of 5.0 by Great value and great service This is a great hotel. Right in the centre of town, very comfortable beds and at a very reasonable rate. We will be back on our next visit to Birningham June 27, 2014
Rated 4.0 out of 5.0 by Good Business Hotel A good hotel with extremely friendly staff. Will stay again no doubt. June 27, 2014
Rated 5.0 out of 5.0 by Great service Staff was welcoming and accommodating to our needs. Only issue was uncomfortable pillows (too high). Staff eventually brought a different one which was better. June 25, 2014
Rated 4.0 out of 5.0 by great hotel Great hotel for stop overs in birmingham,very friendly staff and helpful too. we did not eat in the restaurant so i cannot comment on the food but breakfast was great. We had a club room which have plenty of room and a nice bathroom in them with the most comfy bed i have ever slept on and your choice of pillows too.Club lounge is great for a drink and to chat and relax with friends .very clean and i will definatly be using again when im staying in the area June 25, 2014
Rated 5.0 out of 5.0 by Generally all around very good service Excellent experience; very helpful and congenial/informative staff. Excellent breakfast/choices June 25, 2014
Rated 5.0 out of 5.0 by Pleasant oasis in busy Birmingham Welcoming efficient staff on arrival despite arriving a little early. Also very helpful in storing our luggage as we we did not wish to be lugging our luggage around until going home in the evening of the day of our departure. June 25, 2014
Rated 2.0 out of 5.0 lacking in attention to detail little things matter - like having a working kettle on arrival and if it doesnt work being able to get it replaced immediately - took 3 hours and 2 phone calls and a visit to reception to get it replaced. Small details matter like being asked if you'd like tea or coffee with your breakfast instead of having to go and find a waitress who might take your order. Hotel is very dark, almost gloomy in places. There was a lot of noise from other rooms during the night - we were staying opposite a couple of room of small girls having a sleepover! The sleep spray is bigged up by the hotel but getting the spray is hard work - we had to ask 3 different members of staff to get just one box with the kit in it! Not overly impressed - wouldnt choose to stay here again. June 23, 2014
Rated 5.0 out of 5.0 by Superb. Comfortable beds and customer satisfaction every time. Stayed recently at this hotel and they never fail to please or make you feel comfortable.Staff are excellent and the Customer is more than looked after. The rooms are spacious although I do prefer the standard rooms to the club rooms, with theseYou do usually get nibbles and drinks around 5.30 -7pm but as I don't drink this treat I miss.. Breakfast is all you can eat be it fruit and croissants or hot full English or both.i would recommend this hotel to anyone whether single,couples family or parties. Nothing is to much trouble.everyone is friendly and efficient at there job.well done. We will be back. June 23, 2014
Rated 5.0 out of 5.0 by Great Ambiance and fantastic service by all bar and resturant staff. Both Renarta (Resturant Manager) and Marta (bar staff) have always welcomed me and shown profesionalism in customer service. It's a pleasure staying here! June 23, 2014
Rated 3.0 out of 5.0 by Did not recognise Membership Status Booked and paid for as a Platinum Member but not recognised as such upon check in. June 23, 2014
Rated 3.0 out of 5.0 by Comfortable guest rooms poor check-out service This is a hotel I have used for business on a number of occasions. Unfortunately my checkout experience in June this year let it down. Whilst supposedly dealing with my check-out the receptionist felt that the needs of two other guests, who arrived after me, were more important. The receptionist tended to their needs and then returned to me with no apology, nothing. Spoilt the end of what had been a very pleasant stay. June 21, 2014
Rated 5.0 out of 5.0 by A comfortable stay The hotel was clean and comfortable, Staff couldn't have been more helpful, especially front desk upon arrival who were very welcoming and friendly. My room was spacious and comfortable and the shower had great power, Breakfast had a huge array of foods in the buffet available, The only thing lacking was some porridge which would have topped it all for me. Otherwise I had an excellent stay in ambient and relaxed surroundings. June 19, 2014
Rated 4.0 out of 5.0 by Lovely weekend Stayed here for the weekend to help celebrate my 50th birthday, was very pleasently surprised upon arriving in the room a card,nuts and a bottle of wine, lovely touch. Stayed in a Club Room which we loved and the club lounge, a special mention here to Remi the waitress in the lounge she is an absolute star! one thing we found here the rooms are very quiet which is very nice in a new hotel. We ate in the resturant on the Saturday night and again a lovely touch was two unexpected complimnetry glasses of bubbly and and lovely plate of little desserts with happy birthday written on, a very nice touch for more of a corperate hotel, keep it up!! Would have given 5 stars but just missed out, as after checking out and leaving our cases with the concierge about 20mins later we realised we had left some choclates in the room so my husband rang back to the hotel to ask if they could be found and put with our luggage, on our return two hours later the chocolates had not appeared!!!! and being as we needed to catch our train could'nt wait, but really two hours is enough time to find them and especially when we realised what we had done within 20mins of leaving!!! This incident did leave us dissapointed at the end of a lovely weekend. June 19, 2014
Rated 5.0 out of 5.0 by Good Value With Large Room, Great Breakfast Stayed in middle of Birmingham for concert as NEC, short walk to station, large room, very clean, air con working, nice shower etc, only thing not good was picture quality on the tv, but was only watching because world cup was on!! Booked online at a good price for 2 adults with breakfast included Car parking is not cheap at £13 for 24 hours but at least you can park!! June 18, 2014
Rated 5.0 out of 5.0 by As good as always Upgraded to club lounge, excellent room very comfy bed, enjoyed the complimentary breakfast in the lounge. Staff very friendly and helpful. Excellent value if booked well in advance. CP will always be my first choice in Birmingham. June 6, 2014
Rated 4.0 out of 5.0 by Leisure Stay stayed for two nights. the hotel has very easy access to the shopping centre and also the china town where we had dinner. great location. the staff were friendly. June 5, 2014
Rated 5.0 out of 5.0 by Great Service and room My only wish as I stay here several times a month is that the menu changed more frequently , there needs to be a daily menu and specials not from the main menu. Granted there is a weekly menu but when you stay 2 or 3 nights that is also limited. June 2, 2014
Rated 1.0 out of 5.0 by Middle of night hotel delivery results in rubbish sleep Having requested a quiet room as I was having to work late and important day next day, I did not appreciate the lorry delivery in the middle of the night, with metal cages on wheels being banged around with no regard for the amount of noise they created. Impossible to sleep during this time, which went on for 30 minutes. Regarding WiFi, chargeable item - really! A hotel of this level charging to connect to the Wifi. Even coffee shops supply this free of charge these days! And mind your drinks at the bar - flat as a pancake! June 2, 2014
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