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Rated 4.2 out of 5 by 267 reviewers.
Rated 5.0 out of 5.0 by A welcome change Lovely hotel, staff very pleasant and helpful, excellent breakfast. Excellent bed very comfortable, offered an upgrade which was a pleasant surprise. Highly reccomended March 13, 2014
Rated 5.0 out of 5.0 by Good Experience Friendly and helpful staff, dinner service in the restaurant was very good. The room was clean and quiet. Len Ward March 13, 2014
Rated 5.0 out of 5.0 by Comfortable beds. Reasonable price. Great location This hotel was ideal as three adults could stay in one room. Reasonable price with breakfast Ideally places for mailbox and Brinkley place Would stay again March 12, 2014
Rated 5.0 out of 5.0 by Best in Brum I love the Crowne Plaza Birmingham. It's the best place in town. The staff are lovely, and they always recognise me when I come back. Great situation, two minutes from New Street station and shopping, less than two minutes from Broad Street. Lovely rooms. Can't wait to go back again! February 27, 2014
Rated 4.0 out of 5.0 by Comfortable and good value Good central location with ample secure parking. The staff are efficient and the rooms are very comfortable. February 23, 2014
Rated 5.0 out of 5.0 by Still up to standard I used to be a regular visitor - and lived through its last upgrading! Was sad to lose the swimming pool, but otherwise it is still a good place to stay particularly if you need to be near the conference centre. Great staff and excellent breakfast. What more do you need? Besides a swimming pool? February 23, 2014
Rated 5.0 out of 5.0 by Excellent hotel, good rooms, central location, not best immediate surroundings We stayed here for a short weekend break in January. The hotel is in a great location in central Birmingham near the convention centre, the centenary square, Library of Birmingham and the city centre. Its also only a few mins walk from Gas Street Basin and other central attractions. However the immediate surroundings are in a state of flux as some older unattractive buildings are being redeveloped. The public areas are high quality, stylish and with a good variety of services. The rooms are excellent. Clean, comfortable, good design and well equipped. Service was efficient and friendly in the main - however as with all Crowne Plaza I've stayed at the service in the bar on Friday/Saturday nights was very slow. Parking is in a public car park under the hotel and is quite expensive - note although you can get your ticket validated in the hotel there is no advantage in doing so - the price is the same. February 16, 2014
Rated 3.0 out of 5.0 by Poor food We ordered the chicken curry and it was made with fatty bits of chicken not breast meat and my wife could not eat it, I had the burger and it was possibly the worst burger I've ever tasted. It was like processed sawdust and did not resemble meat. I could not eat it either. Hotel was fine but the food was terrible February 12, 2014
Rated 5.0 out of 5.0 by ideal location for ICC Lovely hotel. Great central location. Close to train station and just across the road from the ICC. February 12, 2014
Rated 5.0 out of 5.0 by Excellent stay What a lovely time we hadat the hotel. Clean, warm and everything was to a high standard February 12, 2014
Rated 2.0 out of 5.0 by Needs renovation Ok Hotel with great location. But needs renovation. Not for romantic weekend if you want to impress your gf. February 5, 2014
Rated 5.0 out of 5.0 by Love it! I prefer this hotel to any of the several other good hotels that I have stayed at in Birmingham. It is well located in the centre of everything and 5-10 minutes walk to the ICC. The rooms are comfortable and spacious (some with 2 double beds). I particularly love the club lounge. The staff have always been helpful and pleasant and I was pleased to be greeted by name and a friendly chat on my most recent visit. Perhaps they are getting to know me as I always choose this hotel now. The car parking is expensive and there is no discount for hotel guests in the adjacent one, but t is no more expensive than other car parks in the area (I did try a few out!) and more secure than some. February 2, 2014
Rated 5.0 out of 5.0 by As pleasant as always I am a regular visitor to abirmingham and this is always my first choice location. Have switched to the Hilton in a lot of other cities, but Birmingham will not be joining that list yet. Club lounge was excellent and staff very pleasant and accomodating. February 2, 2014
Rated 4.0 out of 5.0 by Very comfortable stay Stayed here on a Saturday evening booked last minute an ordinary room. Normally we have had executive rooms so was anxious to see what the room size would be.Very pleasantly surprised. Room seemed the same, excellent size with lounger chair and stool. Bed comfortable and could choose from pillow menu if wished.Bathroom smaller and without separate shower but still had the complimentary toiletries, and very nicely furnished so no problem.Nice touch the complimentary water, and tea making facilities also, used straight away while we waited for the hailstorm to pass.Used room service very late ( curry recommended)-excellent food and service. All in all a very comfortable stay would definateley recommend. January 30, 2014
Rated 4.0 out of 5.0 by Good value! Tried Crowne Plaza for the first time. We weren't disappointed! Got a super price and was just over five minutes walk from New Street station. Nice big entrance though I'm not a fan of revolving doors. Immediately recognised as an IHG member and took the late check-out and free morning newspaper. The room was on the seventh floor, offering some good views. It was very large, heating good and had a mini-fridge and safe which I haven't seen at Holiday Inns. The only downside was the rather cramped en-suite. I think the toilet should've been placed where the sink is as it restricted the area for getting out of the bath. The water temperature and pressure was very good though. Would've preferred press button soap dispensers which I've seen at other hotels. This would save the waste of unfinished bars of soap. Used the bar but I wasn't sure if I got my 10% off as was mentioned at check-in. Talking if bars, this hotel was just around the corner from Broad Street. Overall, a very pleasant stay. January 30, 2014
Rated 5.0 out of 5.0 by A perfect 10 A consistent - 3 nights running Check in - quick and efficient, recognising my rewards Room - clean and fresh - recognising my rewards preferences regarding non smoking , pillows etc Room Service - on time and excellent food and Hot!!!!!!!!!!!!! Perfect stay - thank you January 27, 2014
Rated 3.0 out of 5.0 by poor up keep The hotel lobby looks good but lifts are scratchy the carpets on the floor were old and dirty. The hotel look very very rundown January 27, 2014
Rated 5.0 out of 5.0 by excellent hotel Superb hotel, excellent professional staff. Location is the best in the Birmingham. January 24, 2014
Rated 4.0 out of 5.0 by Birthday treat in Birmingham We stayed in a club room at the crowne plaza birmingham. check in was quick and efficient room was very nice. breakfast was excellent my only real complaint was that there was no rose wine at the club room bar . which i still dont understand why when red and white are both available so felt let down by this and would have made a big differtence to the overall enjoyment. January 20, 2014
Rated 5.0 out of 5.0 by Birmingham City Centre Hotel Hi the Crown Plaza is a great hotel to stay in. it is very clean, the rooms are excellent and is a safe hotel and provides easy access to the City Centre. The staff are very friendly. I stayed for business and will be staying again. January 19, 2014
Rated 5.0 out of 5.0 by Can't recommend highly enough Had a wonderful stay nothing was too much trouble. Took advantage of free choice of extra pillows. Dog friendly too. Good breakfast and convenient parking below. Taxis available outside the door. We had a great stay and staff were very helpful. January 16, 2014
Rated 5.0 out of 5.0 by Excellent with the Children I took 3 x 7 year old Children to Birmingham to see the Panto and decided to stop over night at the Crowne Plaza, They couldn't have done enough to make our overnight stay a memorable one January 16, 2014
Rated 5.0 out of 5.0 by Helpful Friendly Staff Room looked as if it had only recently been refurbished. Particularly liked the walk in shower and access to the club lounge. Staff were most welcoming and helpful. Very good value for an hotel in this location just before Christmas December 23, 2013
Rated 3.0 out of 5.0 by Damp smelling room Room stank of damp Platinum member was not offered newspaper December 18, 2013
Rated 4.0 out of 5.0 by A very nice central hotel A great place to stay when town for a few days, great location December 11, 2013
Rated 5.0 out of 5.0 An excellent stay Considering it is the Christmas period and the hotel was very busy with company parties, the guests were not treated any different. The staff were friendly and helpful and made me feel very welcome. The room was extremely comfortable and clean as well. I also arrived there very late for check-in which didnt seem to be a problem. An excellent value for money on this trip. Ian London December 11, 2013
Rated 5.0 out of 5.0 by Great Hotel I travel a lot through work and I often stay in hotels that leave me feeling cold for one reason or another. The Crown Plaza in the centre of Birmingham is most certainly NOT one of them. I find the rooms comfortable, the food tasty and the staff friendly. There are cheaper places in Birmingham that's for sure but given its location and the qualities I mentioned earlier, I personally think the place is excellent and given the choice I make it my base whenever I am in need of accommodation in the midlands. December 11, 2013
Rated 3.0 out of 5.0 by Good room , second time round !!!!!!! Lovely hotel, great location for birmingham city centre , the mailbox and brindley place . Unfortunately when we checked in we were given a room that hadn't been serviced , dirty , unmade beds etc. would stay there again tho. December 4, 2013
Rated 5.0 out of 5.0 by Great Hotel My wife and I stayed here due to the close location to the City centre and the German Christmas Market, which was the main reason for our visit. Our room was very modern, spacious and comfortable. The restaurant food was excellent and staff throughout the hotel really friendly. Although the hotel doesn't have its own car park, there is a car park directly below with easy access to the hotel. December 3, 2013
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