Crowne Plaza Birmingham City Centre

Hotel Front Desk: 44-0121-2245000

Hotel Fax: 44-0121-2245119

Hotel Email: enquiries@cpbhamcity.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Birmingham International Airport (BHX)

- Distance from hotel: 10.5 MI/ 16.9 KM South l

- Follow A45 (Coventry Road) taking signs for Birmingham City Centre NIA and Convention Centre.

East Midlands Airport (EMA)

- Distance from hotel: 40.7 MI/ 65.5 KM North West l

- south Viscount Rd toward Viscount Rd Roundabout 1st exit next roundabout 4th exit 453/Ashby Rd nextroundabout A42 heading to Tamworth/Birmingham/M42/London/Leicester/M1/Ashby. Exit toward M6 Jct 8, exit toward M6 Birmingham Central signs NIA

Train
New Street Station

- Distance from hotel: 0.1 MI/ 0.16 KM North

- Walking distance from train station. Taxi charge approx £5.00,

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- Car Parking Available

- Self-Parking Fee: 13.50 GBP

- 24hrs Arena Central Car Park beneath hotel .Chargeable per length of stay - 24 hrs £13.50.Additonal charges if stay over 24 hr period. ***Each entrance /exit to car park is charged individually & over a 24 hr period may result charge in excess of £13.50.

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Hotel Highlights

Book a Club room or Suite at Crowne Plaza Birmingham City Centre and receive exclusive entry into the elegant Club Lounge, where you can meet with colleagues over complimentary canapes and drinks, check email using wireless Internet and enjoy the panoramic city views.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 411 reviews
88%
Recommend This Property
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Ratings Breakdown

411reviews

  • 5 Stars
    216
  • 4 Stars
    124
  • 3 Stars
    41
  • 2 Stars
    18
  • 1 Stars
    12

Wait until the lifts are fixed

By

26 January 2015

platinumelite

Currently reapiring lifts meaning only one in operation and guests invited to use the stairs!

Posted byHotelStaff
27 January 2015
Dear BrumMike, Thank you for your feedback regarding your stay at the Crowne Plaza Birmingham City Centre. I was extremely disappointed to read that you face the issue with the lifts during your stay. This is not reflective of our usual standards of service and I sincerely apologise for the inconvenience this may have caused during your stay with us. The issue with the lifts have been dealt with the utmost priority and we tried our best to help the guest in whichever way possible while the repair work took place. I hope this experience would not affect your decision for future stays with us. Once again, please accept my sincere apologies with regards to the lift situation and I look forward to welcome you in the near future. Kind regards Surya Gupta Guest Relations Manager
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Great Stay, Once Again!

By

23 January 2015

club

Always a comfortable stay and the service is always extremely friendly. My favourite hotel in Birmingham.
A home away from home.

Posted byHotelStaff
27 January 2015
Dear Delia12, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was really glad to read that you enjoyed all aspects of your stay especially the friendly service from our staff. We appreciate that you chose to stay with us and we look forward to welcome you again in the near future. Kind regards Surya Gupta Guest Relations Manager
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bad check in (again)

By

20 January 2015

I like this hotel for location and cleanliness,
Last 3 times I stayed though I had check in and room arrival delays/problems,

On arrival not a person at Card members desk,
other desks just a short/curt "sorry you'll have to come back later" (I was an hour early) but then even at 5pm room not ready, and not greeted as Gold member,
same as last time......................................
not good, at least this time the kids were not delayed with me like last time.

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Disappointing

By

19 January 2015

We stayed here as part of my birthday celebrations, having stayed previously I knew what to expect or so I thought.

The bathroom had mould on the walls, not good for an asthmatic, only 1 bathrobe and a towel with holes in.

The hotel itself if nice and the staff are friendly, I will return in the hope that this was a 'one off'.

Posted byHotelStaff
21 January 2015
Dear Ellen07886, Thank you for taking the time to write a review regarding your experience at the Crowne Plaza Birmingham City Centre. I was extremely disappointed to read that you did not enjoy your overall stay at our hotel and faced some issues during your stay. This is not reflective of our usual standards of service and I sincerely apologise for the inconvenience this caused during your stay with us. I have shared your feedback with the relevant head of departments so this matter can be investigated. Once again, I apologise for all the inconvenience you have faced and that your stay did not go as expected. I hope you would give us another try to make this right. We look forward to welcome you again in the near future. Kind regards Surya Gupta Guest Relations Manager
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