Rated 4.2 out of 5 by 290
Rated 4.0 out of 5.0 by jollyroger642 Great staff, noisy guests
if you want a party hotel where people are shouting and screaming in bedrooms and corridors until the small hours (5am?) this is the place to be.
Saying that, the front desk staff were fantastic and worked extremely hard to find us a quiet room once we complained after the first night.
August 20, 2014
Rated 3.0 out of 5.0 by guest67829918 City Centre
This hotel looks like it has endured a hard life. It's looks quite battered and bruised by a high city centre turnover.
Although the fabric of the hotel is someway below par, the staff are excellent. Attentive, helpful and always polite, they made a poor hotel acceptable.
There's lots of work going on around B'ham , hopefully IHG will take the hint and do some work of their own to give this hotel a new lease of life. The staff and guets deserve it.
August 18, 2014
Rated 2.0 out of 5.0 by J821907 2nd time and still not listened
My first stay mid July was littered with issues, which I politely told reception who in turn 'took off car park charge' and assured that it would get escalated.
2nd visit still the same and worse. Plus rude staff.
Mould in bathrooms, pink body fat in shower and torn sheets are not acceptable at any level. I booked the best room that was available which was relatively cheap, but still not tolerable.
August 15, 2014