Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In

It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Explore the Benefits

Welcome to a simply rewarding experience.

Explore the Benefits

Here's to our rewarding relationship. We have so much more to show you.

Explore the Benefits

Ready for some great rewards? Use your points for Reward Nights, brand name Items, travel and more.

Explore the Benefits

Welcome to Spire Elite! A whole new level of benefits is yours to enjoy.

Explore the Benefits
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 700 reviews
86%
Recommend This Property

Ratings Breakdown

700reviews

  • 5 Stars
    365
  • 4 Stars
    191
  • 3 Stars
    71
  • 2 Stars
    39
  • 1 Stars
    34

Very good hotel next to a lake

By

August 08, 2015

Overally a very good hotel.A minority of staff were a bit of a let down for the standards expected. The breakfast was good but dinner was a drab with no variety. This needs improvement to offer value for money. A burger every night is not expected of the Crowne Plaza brand.

Read More
Read Less

Poor experience poorly dealt with by staff

By

August 07, 2015

When I checked into the hotel I was greeted appropriately, but despite assurances to the contrary I still a week later have not received my welcome points - this is unusual as these are normally credited whilst staying at this chain of hotel.

I was not told about any of the facilities at the hotel, and didn't even realise there was a restaurant. The location of the lift was not pointed out, this appeared to be the general welcome by a particular member of staff.

Eating in the hotel on the 2nd evening was a nightmare, poor service and poorer food.

This was reported to the manager on duty, and despite this the assurances about some additional points being credited to my account to make up for the bad experience I have not received these.

I had hoped to persuade my company to move their customer account to the Crown Plaza but based on my experience I don't think I will bother.

I even tried to ring the hotel to resolve this issue yesterday and they failed to return my call.

Poor customer service.

Read More
Read Less

Great stay

By

August 04, 2015

platinumelite

Comfortable room, USB charger sockets, welcoming staff

Read More
Read Less

As expected!

By

August 02, 2015

club

The hotel is well run, and comfortable, and the staff seem attentive. The only negatives I have are:
You need a touch to use the safe
I don't like paying for parking
I don't like paying for high speed internet connections. although standard is available free, its just slow!

Read More
Read Less

Great stay

By

August 01, 2015

Great hotel with a non busy feel. Quality of food, service and amenities is excellent. Rooms are cosy and comfortable although the new Eleven in room dining menu does not offer enough variety. That aside though I would recommend this hotel.

Read More
Read Less

Always welcoming

By

August 01, 2015

We stay at this hotel regularly and have always been extremely satisfied. The staff are all good but the restaurant staff are beyond exceptional. We look forward to our next visit.

Read More
Read Less

Comfortable hotel

By

August 01, 2015

club

A nice hotel with easy access to the airport. The room was clean and although breakfast was busy the staff worked efficiently and well together to make it as pleasant as possible. This is a good hotel and I'm looking forward to using it again.

Read More
Read Less

ideal for one-night stopover

By

August 01, 2015

Used this hotel on a stopover travelling by train via Birmingham International. Shuttle service to the hotel was ideal - I phoned reception on arrival at the station and the minibus was there within a couple of minutes. I will definitely use this again.

Read More
Read Less

Great night's sleep

By

July 31, 2015

club

The overall service and experience was great and the standout for me was the comfort of the bed which helped me get a fantastic night's sleep.

Read More
Read Less

Satisfactory for business travel

By

July 29, 2015

club

It won't blow you away like some other Crown Plaza properties, but it's fine for the typical business traveler. It felt slightly dated and some of the staff a bit novice, but I'd be fine staying there again.

If you have high standards though, you could be slightly frustrated. If you're easy going - you'll be fine.

It's clean and the sleep was good - that's what's most important to me.

Read More
Read Less

Fantastic service and Great room

By

July 29, 2015

club

I stay at quite a few hotels on business but The Crown Plaza NEC is my favourite. The Staff are courteous, attentive and nothing is too much trouble. The rooms are spacious and comfortable.

Read More
Read Less

Excellent stay, helpful staff!

By

July 27, 2015

Business stay - great room, great staff. Good food.
Slept well.

Read More
Read Less