Rated 3.9 out of 5 by 223
Rated 4.0 out of 5.0 by Daydreamer Bathroom and Service
Strong smell of damp in bathroom.
Housekeeper should check behind bathroom door for cleanliness.
One restaurant waitress clearly not enjoying job, wasn't rude just disinterested.
Overall a pleasant stay.
November 29, 2013
Rated 5.0 out of 5.0 ideal for nec
Perfect location , easy access from motorway, short walk from nec ,
November 28, 2013
Rated 3.0 out of 5.0 by havenotgotone Bar Menu in Restaurant
Booked to include Dinner and Breakfast, found that in the restaurant
the only menu available because of it being prepaid was the bar menu, disappointing as i was looking forward to trying a steak as advertised in the foyer.
The bar also did not stock a decent whisky and when asked for a Canada Dry the barman went to the wine fridge?
On the plus side a excellent nights sleep and a good choice for breakfast.
November 27, 2013
Rated 5.0 out of 5.0 by chuckrock23 For a convention hotel, just great
This is my second stay and it gets better each year.
Friendly staff with a warm vibrant feel to the hotel.
November 27, 2013
Rated 3.0 out of 5.0 by martmcg NEC Bike show stop over
Booked the Crowne Plaza as a treat for Us prior to the evening of the NEC Bike Show.
Was told by central reservations that our room was a queen sized double, overlooking the lake to the rear of the hotel. True enough but they forgot to mention the half but leisure complex and four large cranes that greeted us when when looked out of the window, and no amount of Canada Geese could disguise that eye sore.
Room itself was comfortable and clean, and we really enjoyed our stay in it. Towels , bathrobes, soaps etc were all present and correct, which was good. And the bed was very comfortable, with plenty of room for two too sprawl around in.
Sadly the sink had a (very) large crack in it, tried to call this in to reception but they just don't seem to wanna answer their phone anytime soon, and when I went to report it in person, no queue of people, just stood there chatting..hmmm!!
As with several places in the hotel the wood work in the room, notably the second level drawer, was a bit tatty, and the drawer didn't open !!
Wining and dining.. good food , good service, nice dining area, but must agree with several other reviews to warn of the prices.
£15.00 for a chicken burger, and £18.00 for two after dinner Baileys is just not cricket, even allowing for hotel prices... not funny !!
Brekkie was really good (tatty woodwork in dining room again Chaps), and the food and selection was excellent, and not bad value for a large hotel either, which literally left a good taste in mouths.
Overall, despite the above whinging, we did actually enjoy our stay, and with a bit more attention to detail, and customers, combined with a little less American - esk attitude toward pricing, and The Crowne Plaza would be a stonkingly good hotel.
November 25, 2013
Rated 5.0 out of 5.0 very enjoyable stay
We very much enjoyed our stay at the Crowne Plaza as we always do. The staff are always very helpful and polite, nothing
is to much trouble. We will be back again.
November 22, 2013
Rated 5.0 out of 5.0 by florence1507 An Excellent Family Stay
We stayed here for one night whilst we were attending the car show at the NEC. Location is ideal and it was only short walk to the NEC. We stayed here with our 2 year old son. We must say that the Reception Staff were extremely helpful when we arrived. The room was very comfortable and clean with everything that you would expect. We dined in the bar in the early evening, the food was ok although we would have preferred other menu options. We have stayed in many hotels over the years and we must say that the staff here were the most pleasant and 'happy', and made our stay even better. They made a special effort with our son which was lovely. He entertained himself checking out the xmas presents underneath the beautiful xmas tree. We would highly recommend and we would definitely return.
November 21, 2013
Rated 3.0 out of 5.0 Check-in inneficiency
I am not sure why this happens only at this hotel, I am an platinum ambassador member and every time I show up to this hotel, my reservation never has my member number nor do they recognize me as one and this really needs to be resolved quicikly I had the same problem in your Crowne Plaza City Centre and one of the reasons I moved to this one but if it continues, I will be forced to change again. In the last two trips, I request for a call to be made at 6 am, a newspaper to be delivered, and to have access to free internet, as my perks allow but to no avail, all of these are inconsistent in delivery. The weke up call is not made everyday and not on time, the paper is not there at the time I leasve for breakfast or the ofifce, and the internet, I end up paying everysingle time as the free access does not come up. have mentioned it several times to staff and I get vouchers to complete.which is really time consuming. Next rip I will be trying the indigo hotel in city centre and see how it works.
November 18, 2013