Rated 3.9 out of 5 by 257
Rated 4.0 out of 5.0 by kkkkk receptionist
I had a few minor problems with room but could not be bothered to report them, on checking out receptionist asked how my stay was so I explained the problems I had on hearing these she could not have been more helpful, I wish I had told her at the start of my stay top marks too the receptionist, thankyou.
June 23, 2013
Rated 3.0 out of 5.0 by Realist disappointed
Excellent location and good outward appearance.
Initially disappointed that my perfectly serviceable bank debit card was not accepted and I was forced to arrange for a bank transfer at a cost of £25.
Room and bathroom furnishings were good but the air conditioning in our initial room was faulty and we spent an uncomfortable night.
Despite reporting this fault to the hotel reception the condition at the end of the following day was no different. Fortunately the lighting failed and we were moved to another room where everything worked.
The food was acceptable but unchanging and unimaginative. Breakfasts were again acceptable but everything was precooked and not freshly prepaired as we would have liked.
The best thing was its closeness to the NEC.
We ate out after our experience of dinner on the first night.
June 22, 2013
Rated 4.0 out of 5.0 by graham99 One night stay
This is our fifth visit to this hotel and we have stayed here when we visit the LG Arena for a concert or the NEC for Gardener's World LIve or the Good Food Show. It is very convenient for both these venues.
The rooms are clean and inviting and the beds extremely comfortable. The staff are always helpful and the food normally good. However this time we were disappointed with the bar meal we had in the evening, fish and chips, which was slightly overdone and the fish was too wet. Unfortunately there was a large party of about 16 guests in the bar who were very loud and noisy. I know that this wasn't the hotel's fault but it did spoil the quiet ambiance and we had to move to nearer reception to finish our evening.
The breakfasts are normally very good but this time we felt the coffee provided was not up to their normal standards. We raised these points at reception when we checked out and the receptionist apologised and took us to the Starbucks counter and gave up two large complimentary coffees to take away with us which was a nice touch.
However these minor points have not stopped us visiting there again in the future if the needs arises.
June 22, 2013
Rated 5.0 out of 5.0 by Busman66 Convenient and classy
The main reason for my choosing this hotel was it's proximity to the NEC where I was attending an event there. Upon arrival I was pleased at the classy surroundings and interior of the hotel. My room was nicely laid out and the overall cleanliness and service I received were excellent, including excellent food. It is a place I will certainly return to in the future.
June 22, 2013
Rated 5.0 out of 5.0 by SomersetTraveller 4 star hotel, 5 star service
I can't praise the Crown Plaza enough for the service they provided my group of four guests recently. Everyone was friendly and polite and appeared to care about ensuring we had a good stay. We enjoyed food in the restaurant and drinks in the bar. The service in the bar was a little slow, but that is the only criticism I can make.
Where the service was really outstanding was in going the extra mile to ensure my elderly mother was comfortable and well-looked after. The Duty Manager offered to arrange a complementary taxi to take us to the NEC and even provided a return taxi too. We also received free disabled parking even though the website says parking is charged at £10 a day.
The rooms were very clean and in good order. Nicely decorated and great sound proofing which meant we didn't hear any noise from the nearby airport.
Great stay. Will return.
June 20, 2013
Rated 5.0 out of 5.0 by CADDBEN friendly staff excellent accomadation
excellent hotel very handy for the NEC...
or BIRMINGHAM AIRPORT..
FRIENDLY AND HELPFUL STAFF
EXCELLENT SERVICE AND FOOD IN RESTAURANT
ESPECIALLY LOUISE WHO WHEN OUT OF HER WAY TO LOOK AFTER ARE EVERY NEEDS AT BREAKFAST....5 STAR SERVICE
June 20, 2013
Rated 4.0 out of 5.0 by philomena no internet
very disappointed we had no internet considering what we paid for the room
June 19, 2013
Rated 5.0 out of 5.0 by glyn1 Excellent location
Everything we could wish for ...it was close to the stadium for the concert , open for drinks after the concert and the room was very clean and comfortable
June 18, 2013
Rated 4.0 out of 5.0 by Merlin123 Most enjoyable stay
We stayed at the Crowne Plaza at the NEC because we were going to a show at the LG arena, and thought it would be convenient. From the moment we stepped inside we were treated exceptionally well, recognized as Priority club members, and the whole check in experience was very straightforward, quick and painless. The room was bright, airy and clean, and the bed and the furnishings were very comfortable. We did not have time for dinner, so were looking forward to breakfast, and were not disappointed. The food was hot, the restaurant was clean, and the staff were very helpful and pleasant. I had the best scrambled eggs that I have had for a long while in a hotel. Overall, a great experience, and I would not hesitate to recommend this hotel.
June 17, 2013
Rated 2.0 out of 5.0 by Sylvie Comfortable bed, dreadful menu
Stayed here overnight between a concert and exhibitions. Hotel in general is fine and bed was very comfortable. Friendly staff, cleanliness good. However, I cannot eat wheat and we chose to have lunch in the bar. Every item on the menu contained wheat. When I asked a helpful young waitress what I could eat, she checked with the kitchen and came back to ask 'how intolerant to wheat are you?' Eventually I had the meat board without bread and a side order of chips. I completed a complaint form, after which my husband and I were given a complimentary drink. As I said at the time, how hard can it be to offer a jacket potato or an omelette? It is not an unusual dietary problem, so for this reason I would not recommend this hotel for anybody who has any food allergies or intolerances.
June 17, 2013
Rated 2.0 out of 5.0 by AlexDB Overnight stay for training course
I booked a full Bed Breakfast and evening meal in one package for ease and convenience as I was attending a training course in the hotel early on the 11th June 2013.
The bathroom door locked shut when I had showered Upon arrival. Fortunately I was not inside the bathroom at the time as it would have taken until the maid cleaned the room the following day to release me. It was repaired promptly.
The evening meal offered was a limited selection from the menu, not what I was expecting or made clear when I booked.
Reception and restaurant made a big deal of me booking a time and table for my evening meal, I was one of two people eating. Close to a Two Ronnies sketch.
Grilled mushrooms for starter with grilled tomatoes.
Chickens Skewers (one arrived on plate) with, grilled tomatoes.
Very little imagination.
Breakfast was usual buffet and a high standard.
It served a purpose however I would look an at alternate hotel should the need arise again.
In summary, the English demonstrating that we can supplyi the absolute bare minimum.
June 16, 2013
Rated 5.0 out of 5.0 by Natasha77 Comfortable and clean
Nice Hotel with lovely breakfast. Pleasant staff..
June 14, 2013
Rated 4.0 out of 5.0 by Vickk Good for the LG and a good nights sleep
Stayed here a few times as it is very close to the LG arena. Rooms are comfortable and the beds super comfortable. Staff were attentive and helpful. Good Breakfast with long time slot.
My only down points are the charge for Car parking, not the English way of doing things. Also the quality of food in the restaurant at dinner while OK it does not live up the the prices charged
June 14, 2013
Rated 4.0 out of 5.0 by Liz48 Great Proximity to LG Arena
The stay was effortless from check in to check out. My only disappointment was that the fridge in my room did not work. I was attending a concert - a present for my boyfriend's 50th birthday and it was great that we were able to stay so close to the venue. We ate in the hotel restaurant - the food was excellent and was served quickly - albeit a little pricey - I had king prawn and salmon risotto £11 approx. and the other meal was a steak with a very very small number of chips - at £17.00 approx. a little expensive.
June 3, 2013
Rated 4.0 out of 5.0 by Angela8506 Well placed hotel, excellent room & service
Location was perfect - went to see a concer at NEC. Very spacious room, comfortable, excellent facilities. Breakfast was very good. Will definitely stay there again. Much better & easier than going to some London venues.
Only Critism is that the hair dryer is a bit awkward to use - you have to hold the lid whilst trying to dry your hair. There is also no mirror to see what you are doing.
Apart from that it was perfect.
June 3, 2013
Rated 5.0 out of 5.0 by GINNYHORSE crowne plaza
stayed overnight after visiting lg arena gig, excellent value for money didn't have evening meal but breakfast was great lots of choice. room was nice and airy only fault was desk chair didn't tuckunder desk but hardly a problem for a one night stay. all staff were accessable , helpful and friendly especially the lady waitressing in the breakfast area didn't catch her name but she was lovely. would i stay here again that's a definate YES.
June 3, 2013
Rated 5.0 out of 5.0 by Dave1340 Perfect for Arena Gigs \m/
Great hotel very clean and comfortable rooms, has a great bar for relaxing in after the gigs at the nec finish.
The food was excellent to and the staff were very helpful at all times.
Only down side is paying ten pounds to park in their car park other than that its excellent we stay there every time now if we travel to Brum.
June 2, 2013
Rated 5.0 out of 5.0 by AVfan Villan
It's like home from home , only better . Ideal location for NEC or surrounding area .
June 1, 2013
Rated 5.0 out of 5.0 by angela42 Very Attentive Staff
Staff made our visit a very welcoming experience. The room was very modern, clean and comfortable. Thank you, we will definitely choose you on our next visit to NEC
May 31, 2013
Rated 4.0 out of 5.0 by Jonathan21 Comfortable bed and clean
We had a wonderful time on our weekend break.
The weekend was value for money and very handy to access the LG Arena.
The food and drink was good, however, I found a little pricey.
However, the comfortable bed and room was clean and bright.
We would recommend this hotel overall.
May 30, 2013
Rated 4.0 out of 5.0 by MaMush Excellent staff
I stay at this hotel whenever we visit the LG Arena and have always managed to get a good deal. The cleanliness and presentation of the rooms is always excellent. The most striking of its attributes is the attitude of the staff. Without exception , the staff are friendly and extremely helpful. They are a credit to the manager who has obviously done his job well. The charges for Wi-Fi are ridiculous, as are other hotel chains and the breakfast leaves a lot to be desired. I refuse to queue for 10 mins to gain a slice of toast! Overall I will always choose this hotel to others in close proximity.
May 30, 2013
Rated 5.0 out of 5.0 by reggaesue Great all round hotel
Always a pleasure to stay at this hotel I have stayed here on a number of occasions and have always been well looked after
and treated with courtesy and efficiency. All the staff are friendly welcoming and efficient.
May 27, 2013
Rated 1.0 out of 5.0 by chrisffffffffffffff Poorly maintained room
I stay at this hotel regularly and it is generally very good. However on this occasion the room had several annoying faults that spoiled my stay and I didn't have time to deal with due to my schedule.
Kettle didn't work
Door closer didn't work - I found myself in the room with the door wide open having expected it to close behind me.
Noise from plumbing or ventilation system continuous throughout the night making sleep impossible.
May 24, 2013
Rated 1.0 out of 5.0 by Ssusx Worst experience
One of worst experiences. Last time when I stayed I was asked for feedback and I said about my room being a twin. And I was promised next time you wont get one.
NO action was taken and I got a twin room this time as well. And below list my problems:
1. The Air-con wasn't working and for 2 nights I had to keep my windows opens to get sleep even after calling reception and telling about this problem again and again
2. The fridge in the room wasn't working
3. The toiletries weren't filled for my 2nd night stay
4. Over and above all the food was of worse quality. I had order a chicken pasta and my plate was filled with oil.
May 24, 2013
Rated 1.0 out of 5.0 by qwertyup One night stay 13 May 2013
We often stay at the Crowne Plaza when attending concerts etc at the nearby LG Arena or NEC and have always enjoyed our stays. However this time it was disappointing. I booked the room, well in advance, and requested a balcony. On check in we were indeed in a room with a balcony, the Hendrix Suite. Don't be fooled, this is not a suite! Its a normal size room with yes a balcony. I have stayed in suites here before, the Ian Brown suite. That is a suite. It has a large bed and separate sitting area with sofas etc. The Hendrix suite just has a bed (queen sized) small desk and one chair. Far from luxurious. We also usually grab a drink and light meal from the bar before going out. Oh dear. The staff are usually very quick to sit you down and serve you drinks, tray charge that way!. We sat next to a member of staff who was in deep conversation with people at the next table. After waiting 5 minutes we were not attended too. We moved to another table and again waited. After more time we placed our order directly at the bar and eventually got our drinks. We asked the waiter if we could order food and said she'd be back. No! Again we placed our order at the bar. After waiting 30 minutes + my wife asked why the wait. She was told, without any apology, that they were very busy. Fair enough but had we been told that when placing the food order we would have to wait 45 minutes for 2 burgers we would have been prepared. Eventually after chasing the order our food arrived. 2 gourmet burgers. One with cold chips the other raw. We did complain and were given a refund for food and drinks. But it spoiled and evening.Oh and the complimentary newspaper didnt arrive. We normally really enjoy our stays but will be looking elsewhere next time. This hotel needs to realise that not all guests are being funded by companies. Some people spend their own hard earned cash for a luxury hotel stay. Its disappointing when you dont get it.
May 23, 2013
Rated 4.0 out of 5.0 by stone12 Excelletn Staff
Good location for attending NEC and concerts. Didn't sample any food so cant comment. Staff were excellent - very helpful and friendly. Nice Starbucks coffee in the bar. Would stay here in future
May 20, 2013
Rated 5.0 out of 5.0 by TrojanM The best for concerts at the LG Arena
This is the third stay we have enjoyed at this hotel when we have been attending concerts at the LG Arena or in one case an event at the NEC. The hotel is just a few minutes walk from either. Rooms are excellent and our experiences have always been good - friendly helpful staff, good bar and restaurant. It's a bit on the expensive side, but the convenience is well worth it.
May 20, 2013
Rated 5.0 out of 5.0 by PaulH1 Great weekend experience
Despite the hotel being very quite over the weekend, all of the Staff were so friendly and attentive that you were made to feel very welcome.
May 11, 2013
Rated 5.0 out of 5.0 by SharonG1 Great for the NEC
I have stayed at this Crowne Plaza a few times and have always enjoyed my visit. On one occasion the air con unit was purring very loudly and they sent a repair man straight away and as he couldnt fix it they moved us to another room.
Customer service is always spot on.
We usually book for the breakfast and evening meal and this is great but when we stay for a few nights the set menu gets a bit boring it would be great to have a better selection. The food is very good.
Breakfast is busy so give yourself plenty of time.
Overall we enjoy this hotel and we would continue to stay here on future visits to NEC
May 8, 2013
Rated 5.0 out of 5.0 by Redmoog1 Excellent staff, great location
We stayed at the Crowne Plaza NEC, family of 4, whilst attending the Beyonce concert at the LG Arena.
Excellent location just off the motorway and just a few minutes walk to the arena. Good quality hotel
However, the staff are the hotels greatest asset, offering top quality service and a great welcoming attitude. Special mention to Dagmara on Reception who looked after us checking in and checking out, there was slight delay getting to our room which Dagmara turned into a positive in the way she and her colleagues dealt with the issue.
We didn't use the hotel restaurant other than for breakfast which was very nice.
Look forward to returning
May 4, 2013