Rated 4.0 out of 5.0 by NYMAKO Good property, GREAT staff
I have been staying at the Crowne for many weeks. Every once and awhile there is a SLIGHT issue. Last week I had some pretty noisy neighbors. It was something that does not happen a lot, and I felt that it was not necessary to notify the staff (who would have solved the issue quickly). Just wanted people to know that, occasionally, there may be noise. If it bothers you, contact the front desk and they will handle it. It happens so infrequently I juts put up with it for these few days. Aside from that, this is the only hotel I would stay!
May 14, 2013
Rated 5.0 out of 5.0 by Soob Great business trip
As a single woman traveling on business, I enjoyed my 2 day stay in May very much. Very friendly and helpful service at front desk, restaurant, and housekeeping. Great pool. The park close by was great for walking or running around the lake (1.9 mile loop). A car is handy, but the hotel provides shuttle service to and from airport and the Mall of America. Several restaurants are within easy walking distance. Good value with breakfast. I would stay again. Loved the little spa ( calming and relaxing) samples of cream and mist for bed time.
May 14, 2013
Rated 5.0 out of 5.0 by AMSC Comfortable bed and chairs
I was upgraded to the woman's floor at no additional cost. This floor had extra security, complimentary snacks and upgraded toiletries. Staying on this floor added to the overall good experience.
My stay was very enjoyable with the room providing all the comforts needed and the hotel was very quiet so I could sleep very well.
I enjoyed the shuttle service to and from the airport.
May 13, 2013
Rated 2.0 out of 5.0 by momoffourboys Small beds
The lobby/restaurant of this hotel is nice, but the beds in the rooms are way too small. For the same price, you can get two queen beds and a larger room at other places. The kind of money you pay for these kinds of beds in this day and age is ridiculous. Won't be back.
May 6, 2013
Rated 3.0 out of 5.0 by Wooglin1498 Good location, front desk staff questionable
I checked in on a Monday and checked out the following Saturday. When I checked in, some portion or all of the computer system was down. They couldn't tell me if I could be upgraded to a suite, or even if there was a king bed available. The credit card system was down. I had booked two rooms for my time at the property. One room was for me and the other was for a co-worker. I requested that his PC rewards number be added to his room and mine stay the same as already on file. They hand wrote his number down along with his room number. I inquired what, if anything, being platinum the property offered. Every property is different, and I was told that they could offer me 500 bonus points. I accepted their offer and checked back a few days later. The front desk had no record of the request to add my co-workers PC number to his room and again hand wrote the number down, since their computers were apparently still down. I attempted to have a drink at the bar, but was told that I would only be able to use cash or charge to my room. No credit cards allowed until their system was fixed. I tried again on my last night at the property. It was still not working. It has been eight days since I checked out of the property and I checked my PC points and found that I no longer have a record of my stay listed and that means no points, and certainly no bonus points. I am disappointed, and can only hope at this point that it is because they still don't have their system working and they did not give my co-worker all of my stay's points. Overall the property is dated, but appeared to be clean. I will not be staying at this location again. There is a Crowne closer to the airport that I am willing to drive a few extra miles to my work site when I am in the MSP area.
May 5, 2013
Rated 3.0 out of 5.0 by Wilma12345678 Women's Floor - Not what was implied
The courtesy shuttle employees were extremely helpful, knowledgeable and pleasant.
We had paid extra to be on the "women's only" floor.
We were told we would have access to a 24 hour snack room - it was actually a cove in the hallway. The refrigerator was well stocked with water and soda, however the snacks offered were for the most part chips and sweets. We would have liked to see some healthy options, even yogurt would have been an improvement. We stayed 6 nights and it didn't get any better.
We were also told we would be provided with a robe and slippers, for two occupants we did have one robe, but never saw any slippers.
To get ice for the room we had to leave our floor and go up to another floor - so that kind of defeated the purpose of being on a designated floor.
We would not choose to pay the additional nightly fee for this option ever again.
May 2, 2013
Rated 4.0 out of 5.0 by DrDrew Umm where's the room service?
The Crowne Plaza was very nice atmosphere overall. Room, very clean and nice. The entry door (#3) was not so nice, the key pad was falling apart?? The hotel hot tub and pool, VERY NICE. So my wife and I forgot to bring a wine bottle opener so we called the front desk for one... 3 times before we finally got one, a little disappointing. Out of a total of 10 for high service, Crowne Plaza gets a 7.5. The bed was nice, if your used to a soft bed, me, not so much and as such did not sleep well.
April 26, 2013
Rated 5.0 out of 5.0 by tbonetr Over and Above Service
I travel to Mpls often, always stay at this hotel because of the pillows and the service. The rates are good and the staff is welcoming. I spend at least 4 days a month in Mpls and typically stay at this hotel. Never give a review, although i have had good experiences that probably warrant a good review. This past visit was a little different. I left home without dental floss. (actually broght the roll but it only had about 11 inches left. No big deal, I could go a week without it, except for the fact that I just received braces. As an adult, braces are terrible. I guess they are terrible as a child too. Regardless, I asked Travis if they had any dental floss, as Holiday Inn is great about providing razors, shaving cream, soap, combs, etc. They don't have dental floss though. I was in for the evening and "Travis" at the desk said he would see what he could do. he drove to walgreens and bought me some dental floss - brought it to my room that evening and didn't even ask for or expect a penny. This level of customer service is truly above and beyond. I will be back in a few weeks, will somehow need to recognize Travis for his efforts. Top Notch property. Top Notch customer service. Floss or no floss.....
April 24, 2013