Rated 4.4 out of 5 by 91
Rated 3.0 out of 5.0 by Blader Satisfactory
Overall the stay met minimum requirements.
The cleaning staff for rooms were very pleasant.
Although the rooms were very clean, the overall appearance of the hallways was unpleasant.
The hot water was usually hot however perhaps due to the early hour on my last day I let the water run for 20 min and it never got hot
October 10, 2013
Rated 4.0 out of 5.0 by DBTW Good hotel for business visit
Stayed here for a business trip. Hotel recently renovated (still going through renovations on some floors). Rooms very nice and clean. Front desk, when I had reason to call, was attentive. Close to business park area. "Corporate" breakfast buffet, however, was terrible. Bland and tasteless! When you can get better at any 24 hour Denny's or IHOP, you know you need improvement on that end.
October 7, 2013
Rated 5.0 out of 5.0 by windsortravelagent Great Stay, helpful front desk staff
My co-worker and I stayed weekend of Sept. 27-29 for business purposes. Events were taking place at Metro Convention Centre. Co-worker said it was best night's sleep she had ever had & comfortable pillows. Accommodations & amenities were great. Computer room where you can do on-line check-in & print your boarding pass was convenient, front desk staff very helpful when asking about restaurants & entertainment at the Mall of America. Restaurant has good food. Breakfast buffet well worth the $10. Sliding door in bathroom is ok but handle is hard to pull out to close the door. I find in-room movies expensive @ $17.99 + tax for a newer release. Would recommend this hotel to anyone if looking for hotel about 10 min. from airport, but if you've got something going on in the downtown minneapolis area then you are better off staying at a hotel there for convenience to nightlife & restaurants as a cab ride from this hotel to downtown is $30-$35. Mall of America is definitely a sight to see but not so conducive to shopping unless you know exactly what store to go to & who has some deals. Bring comfortable shoes, there's lots of walking on those 3-4 floors.
October 3, 2013
Rated 5.0 out of 5.0 by Hannibal Room & Food service
Room was nice and well laidout. Excellent work desk.
Dining area nicely done waiters were very nice and helpful they made me feel right at home.
Thank you very much,
September 30, 2013
Rated 4.0 out of 5.0 by Debbiedod Great beds/pillows/linens. Food could be improved.
We loved the king size bed and the pillows were soft and the linens smelled wonderful. It was super clean and the staff were very friendly and prompt.
Our only disappointment was the food in the restaurant. We
had the breakfast buffet on Sunday morning and it was hardly
September 23, 2013
Rated 2.0 out of 5.0 by Kpandia Average hotel --- Dirty rooms
The couch and carpet inside the rooms are really dirty and torn. Air conditioner is too noisy and beds are OK. Apart from the price, airport pick/drop service, hotel is pretty average.
September 22, 2013
Rated 5.0 out of 5.0 by MDGFL Great Staff !!!
This was my first visit to the area for some training and my first time at a Crowne Plaza as well. My stay here was exceptional. Any issues I thought I might have never materialized. My room which was one of the remodeled ones was modern, clean and fresh. Thank you Courtney for making it happen! Thank you to the staff for keeping it that way. I bumped into the lady cleaning my room and she was supper nice and really cared about my comfort. Rae Ann, I can’t thank you enough for making my stay special! You ROCK!!!!
The staff at the front desk was as good as I’ve seen in all my travels, and I’ve traveled a lot. Courtney and Ashley, whom I had the most contact, were great! They were informative, helpful and knowledgeable about the area. Always wanted to know how things were going. The rest of the front desk staff was friendly and always greeted me with a smile. I would say whatever they are doing to train the staff in CS , it is working , all of the associates where friendly , smiled and generally cared about my experience.
The restaurant is OK, the food quality is what you would expect. The lunch for me was the winner. I did not have dinner. Salad bar with soup hit the spot when I needed it most. It’s the staff in the restaurant which makes the difference. Julia !, Vicki and Mario. Unstoppable energy always on display, making sure your every need was taken care of, and quick to make sure you had what you needed to make your dining pleasurable. Can’t say enough about their desire to make sure guests are greeted and treated like they are the only one. Julia, she is a Star…. Vicki, thank you for trying to help.
Let’s not forget Happy hour in the bar. Sai is awesome. Slick, quick and hard to trick! Great stories cocktails and service. Ask to see the 3D joke.
The hotel has great amenities, the pool, workout area and layout just works. I was impressed when I entered the place and will stay at Crowne again if it works into my plans when I’m staying out of town. As an FYI, they place was busy with a company conference. The shuttles were mostly capitalized by them and sometime made it hard to catch. However, when I needed it most they got me around. The location is convenient to the Twin Cities and MOL.
The best part of the Crowne Plaza on Green Valley Drive is the Staff!!!! I saw it on display, they really care about your stay and experience. Thank you all.
September 17, 2013
Rated 2.0 out of 5.0 by JAnn63 Poor guest service and poor quality.
The hotel promised to provide a shuttle to and from the Minnekada Club for my wife's fiftieth class reunion from Washburn High School.
When I asked the desk attendant he had no idea what I was talking about and offered NO help.
For the price of the room we were surprised that a complimentary continental breakfast was not offered.
The room was too small for the king sized bed. We should have reserved two double beds instead and maybe we would have had a larger room?
We chose the Crown Plaza because it was a close location to the Minnekada Club where the reunion took place. But the closing of highway 494 made in very inconvenient getting around , thus a shuttle would have helped immensely.
We would not recommend this hotel!
September 11, 2013
Rated 5.0 out of 5.0 by Donna418 Home away from Home
I can't say enough about the staff at the hotel. Particularly the restaurant manager Julia, she is a true professional and has gone the extra mile more than once for me. Mario and Vicky are excellent servers in the restaurant and all the desk staff are just terrific! I am looking forward to when the women's floor opens up again!
September 7, 2013
Rated 5.0 out of 5.0 by Sammagsal Extremely comfortable bed and Clean!
The staff was a great help and tended to our every need. The bed was Great. Comfortable but Firm! And the Bathroom setup was Awesome! Would recommend to anyone who like Class! Thanks!
September 4, 2013
Rated 4.0 out of 5.0 by kbooker54 Fast Check-in and great room
The check-in process was amazing!! The room was spacious and clean, the bed luxurious and the TV was huge.
August 28, 2013
Rated 4.0 out of 5.0 by Jmack01 Recent Stay
Hotel was nice, but I did have issue with the room I stayed in. I could hear everything going on in the room next door, through the suite mate door. Wen the person flushed the toilet, I could hear it. Needs work on sound proofing. Other than that, it was a great hotel and stay.
August 26, 2013
Rated 5.0 out of 5.0 by noemhouse Best Sleep in the TC
We've stayed at a number of hotels in the TC area, and this one is the quietest by far! The staff is always very friendly and the rooms are always clean. I recommend this property to anyone going to shop at MOA or anywhere in the cities!
August 22, 2013
Rated 5.0 out of 5.0 by Minnesotafans Stay here!
We were in the area for leisure and found Crowne Plaza Bloomington West to be an excellent location.
Love the beds--so comfortable; great shower/ super water pressure. LARGE, beautiful swimming pool. Bar was neat. Good snacks, and excellent service. Breakfast is worth getting since there are no super close-by restaurants.
Shuttle service is excellent. We used it to go to Target Field via the airport then via the Light Rail System. Driver was friendly and helpful.
Staff al veryl friendly and helpful--rooms kept very clean by housekeeping staff. Loved it here---and highly recommend this place.
August 21, 2013
Rated 5.0 out of 5.0 by WorkerBee1 Great service, room and amenities
Staff was friendly and very helpful. Room was clean and comfortable. Ladies floor amenities were fabulous!
August 20, 2013
Rated 5.0 out of 5.0 by Matt5715 Room Amenities
This was my first time staying at a Crowne Plaza and was very satisfied with the facilities with one exception.. I think that a small fridge should be provided in each room as part of the room charge. Lessor inns provide this service. The shuttle service was good, however, if I stayed here again, I would rent a car. The location is not the best for best for getting to stores or places to eat.
August 20, 2013
Rated 3.0 out of 5.0 by Neets Nice to relax.
We arrived on Sunday. Check in was 3:00 and that was the last time for shuttle to go to Mall of America. Not convenient. On Sundays they should have 3:15 or 3:30 shuttle if you cannot check in until 3. So many hotels now offer continental breakfast. We were some disappointed that was not offered. We did enjoy relaxing in pool.
August 16, 2013
Rated 5.0 out of 5.0 by Nielstraveler Great place to stay
I always love staying here. Everyone has been treating me great for years. The entire staff from the front desk to the restaurant is friendly and helpful.
August 14, 2013
Rated 5.0 out of 5.0 by bwilliams Staying on the Women's Only Floor felt like a Spa Getaway!
I was most pleased with my stay at this hotel. If you are a female, get a stay on the Women Only Floor! I was greeted at check in by George and the gentleman behind the desk. Both friendly, helpful and professional.
The room was spotlessly clean. Comfortable sheets and bedding, lots of pillows. Chocolates on the pillows. There was even a 'sleeping kit' with lotion and dreamy spray for your sheets.
The ladies floor was super quiet too, I didn't hear anything the two nights I stayed. There are two microwaves in the hallway as well as a fridge stocked with pop, bottled water, sparkling water and frozen m and m's, hagendaz ice ream bars, snickers, etc. Also a generous assortment of granola bars and other healthier snacks.
I ordered room service for breakfast both days and thought the prices were good and they brought the food at the exact time I had requested.
Such a relaxing and comfortable stay; I really hadn't expected anything this nice for such a good price. I strongly recommend this hotel.
Also, plenty of outlets in the room and bath and body works toiletries and some extra pampering ammenities too that I enjoyed. Coffee maker in room, glasses, ice bucket, etc. The only thing missing was a fridge in the room, but I didn't need one, but maybe it could be requested if needed.
August 14, 2013
Rated 5.0 out of 5.0 by IMVicki Women's Floor is FAB
We have many choices when staying in Bloomington, but the Crown Plaza's Women's Floor is the reason I always request to stay there. It is currently under renovation for the next couple months as I stayed there last week before the renovation started. The old-style tubs are being replaced with walk-in showers, the vanities are being replaced with more counter space and storage, and the carpet will be new.
The warm and cozy atmosphere coupled with a refrigerator and shelves chock full of snacks and drinks makes this hotel my destination about once a month while in Bloomington on business. Plus the hotel van will take you just about anywhere you want to go, and they do it with a smile.
August 13, 2013
Rated 5.0 out of 5.0 by Heather19 excellent customer service
The staff was excellent. They were willing to help with anything we needed. From information at the front desk to with the morning breakfast.
August 10, 2013
Rated 4.0 out of 5.0 by everest1969 Excellent staff, convenient location
The staff at this hotel are exceptional. They are personable, thorough and go above and beyond.
The hotel is conveniently located to the Mall of America, so there were many families with children and teens, which at times were rowdy and demanding (I stayed during school holidays). My room was clean, well furnished and comfortable. The building does lack sound-proofing, and would benefit from attention to this crucial detail.
August 4, 2013
Rated 4.0 out of 5.0 by makmak68 Fun stay but dining problems
The check in process was easy, very friendly staff. Ordered room service and the customer service was poor. Ordered 4 meals, only received 2 sets of silverware, no extra napkins and no condiments.
August 3, 2013
Rated 5.0 out of 5.0 by Tactiks Great Rooms & Professional Service
We stayed over a weekend. The staff was very polite, courteous and helpful. The facilities were top notch with small gym and great pool area. The restaurant had great food. The rooms were clean and very well kept. I recommend this hotel for any stay.
July 26, 2013
Rated 3.0 out of 5.0 by NEL50 A disappointing return visit
This was our second stay at this property. We were underwhelmed the first time, but the price was right and it was convenient. I returned this time because they have a lap pool, and I count on my morning swim to get my day started. I was astonished when I went down to the pool at 6:30 on a Wednesday morning only to be told at the front desk that the pool doesn't open until 8:00. Well, anyone with business to get done can't wait that long to start the day. By that time, the families with kids have them all in the pool (as they were the previous night) and it's virtually impossible to get any serious exercise.
The price for this room topped out at over $200 when taxes and fees were added on. The remodeling they have done makes it look like a W "wannabe" without the class. Parking was totally inadequate. The property was clean and updated, the staff was only so-so in the friendliness department, and it was a comfortable night's accommodation. However, I will not go back, not at those prices and not when I can't even use the facilities on a reasonable schedule.
July 23, 2013
Rated 5.0 out of 5.0 by SKBU Great Weekend
Our stay was great. Loved the huge pool. It was enjoyed by so many of our family members who stayed at your hotel for a family wedding.
July 22, 2013
Rated 3.0 out of 5.0 by mj48 front desk service lacking, carpets dirty,nice buffet, nice breakfast staff
We stayed at this property with a large group. Our room was ok, bathroom small, but carpet was disgusting. It needed a good cleaning as it was terribly stained and sticky.
The service was lacking in that we needed a container of food heated up to feed a hungry baseball team at 9PM at night and no one would do it for us or give us access to a microwave. My husband had to drive to a gas station to heat it up so the rest of the group could eat. It literally would have taken 5 minutes to do but they would not assist. Other staff were friendly and professional.
We were very grateful for the breakfast buffet tickets we were given through the person who booked our group. That was a very nice extra.
July 21, 2013
Rated 4.0 out of 5.0 by sammikins Just what we needed
Stayed here around the 4th of July this year. We had a nice room in the renovated wing with modern decor and a very comfortable bed. The staff was very helpful when I needed to change around our hotel stay and when I was interested in checking in early. Only issues are that the entrance is slightly inconvenient and confusing if you don't know the area, our GPS initially sent us down the wrong road. The place had a sleek, modern vibe, particularly for a large chain hotel. We really enjoyed our stay and would certainly come again.
July 17, 2013
Rated 5.0 out of 5.0 by atl123 Excellent Customer Service
Excellent service; after my flight was delayed for 5+ hours I called Crowne Plaza Bloomington asking if I could reserve a room for another night at the corporate rate I had used for the past 4 nights. They were extremely attentive and friendly and were able to reserve a room two doors down from my original room for my stay earlier in the week. The next morning, the staff had arranged for a shuttle to take me back to the airport, regardless of the large storm that had moved in overnight and was continuing that morning.
The efficient, friendly service was much appreciated after my disastrous flight delay.
July 17, 2013
Rated 5.0 out of 5.0 by Gagme2 A wonderful stay
I was here for 3 days for a convention and was very please with the experience. This is the second time I've stayed here, and have nothing but good things to say both times. If I was to complain about anything, the only thing would be the bathroom is a little small if you're plus sized, but that is minor when compared to everything else. As a hotel employee with more than a decade of experience under a different IHG brand , I have to say, this hotel is my favorite. I will keep coming back. Thank you for the great stay.
July 15, 2013