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Rated 4.1 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Quality Great staff, just like being with family, easy access, great parking February 23, 2014
Rated 4.0 out of 5.0 by Nice quiet room, freindly staff, positive experience I travel primarily for business and was stuck overnight at the MSP airport. The greeting I received at the front desk was genuinely friendly. The room was very nice, clean and quiet. I ate at the bar in the evening. and while the service there seemed average - means, for example, I had to ask the barmaid each time I wanted something. This was balanced by the excellent service I got in the restaurant for breakfast. Shuttle service was not prompt and the driver appeared focused on a co-pilot. In the morning the return shuttle at 0700 was full. February 12, 2014
Rated 5.0 out of 5.0 by Loved it!! I really enjoyed my recent stay at Crowne Plaza. There was a conference being held that I attended. Rooms were comfortable and clean, staff was friendly, and the amenities were nice. I would recommend this hotel to my family, friends, and co-workers. February 3, 2014
Rated 4.0 out of 5.0 by Got my name wronge My name was wrong and when i told them they never fixed it until I noticed it again when we checked out..this email even had my name wrong... also the refrigerator in my home was so loud it woke me up twice.. February 3, 2014
Rated 5.0 out of 5.0 by Great service and people I have stayed at this property many times. I always am treated very well and look forward to spending the evening at this hotel when the weather precludes going out. The Executive lounge is great and the hostess is wonderful. I look forward to my next visit. January 27, 2014
Rated 2.0 out of 5.0 by What happened since October? We stayed at this hotel in October and it was wonderful! This time coming back from the Bahamas it was terrible! The staff were not as nice and the room!! The bed skirt was hanging off the end of the bed and was on the floor. When I had to go to the bathroom in the middle of the night I tripped on it! They put us in a handicapped room saying it was the only king room they had available. When I requested an upgrade (being an IHG rewards club member since 2001 before that it was Holiday Inn Express club member) the gal said I didn't have enough points? I had lost my original card number and I guess they never combined my points I signed back up to IHG rewards club. This is MY fault? I was under the assumption that ALL IHG members were offered upgrades? That's the way it used to be. In any case we didn't want or NEED a handicapped room and I felt they should have kept that for someone who did. It was as if the money was coming out of the desk clerk's own pocket. We were very happy with this hotel the first time but this time were totally disappointed. Only goes to show you when you read reviews you need to be discriminating. Read more than a few. January 25, 2014
Rated 3.0 out of 5.0 by 2nd stay This was my 2nd stay at the first stay was awful but the 2nd was better. The front desk attendant was much more friendly and helpful. She added me as a preferred guest so I stayed on a locked floor for a quieter stay. Too bad my room was right next to the elevators and I had to listen to them run all weekend. I wanted to socialize Fri night but the bar was way too crowded. There were many people standing in line for drinks. I gave up after 15 minutes ofwaiting. In their defense they were trying to keep up with 2 large conferences that weekend. I had a great experience with the restaurant. Excellent food and great friendly service. Our service sat for lunch was poor. We were given an hour to eat but the other tables all got their food. We got ours last with 10 minutes to eat it. They were very apologetic about it. I had a lot of trouble getting the corporate from the reservation line. They'd never heard of the company. No there wasn't a conference there that weekend they said. I ended up calling the hotel directly and begged them to just book the room. They were nice about it and even knew my company. January 18, 2014
Rated 5.0 out of 5.0 by Accidental Visitor I was booked here after my flight was cancelled. It was my first stay at this property since it became a Crown Plaza. I was very impressed with the staff and my room was excellent. The exercise facility and pool are oddly located, but, very nice. The shuttle service was very effecient both to the Mall of the Americas and to the airport. The hotel is also located near a light rail terminal. I highly recommend this property and will stay again. January 12, 2014
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