Rated 4.1 out of 5 by 167
Rated 4.0 out of 5.0 by mmtofs Basic amenities, reasonable accomodations
Areas of hotel starting to look tired.
Window blinds in the restaurant area were very dirty and stained, need replacement or heavy cleaning.
Pedestrian access to the hotel is dangerous, walking into and through the driveway. The hotel does not accommodate the pedestrian experience with the convenient light rail access, past the trash area, bus parking and driveway.
Staff friendly and helpful.
May 7, 2013
Rated 2.0 out of 5.0 by JosephB Not a good experience.
I arrived late one evening and, once in my room, turned on the A/C only to hear the unit make an awful racket. Not wanting to deal with changing rooms, I found that the noise was caused by clogged filters which were easily removed from the front of the unit. The next morning I informed the gentleman at the desk what had happened and that the filters were lying on the floor near the A/C unit, the bathroom sink was clogged and that I found hair in the shower upon arrival. He apologized and assured me it would be taken care of before I returned that evening. When I returned, everything was just as I left it. Nothing had been done at all to fix the issues. A maintenance man was sent to my room and proceeded to take the front of the A/C unit off while it was running which launched a cloud of dust in the room. I understand that things are not always perfect when I check into a hotel but I do expect any issues to be dealt with quickly and professionally. I just didn't get that this time.
May 6, 2013
Rated 3.0 out of 5.0 by dbirath123 Watch Out For Hard Mattress
Checking in for two days first night the king mattress was so very hard with no comfort at all. We told the front desk and they said we are sorry with no recommendation to fix this. We suggested we move and they said "I don't know where or what room you will find a comfortable mattress"....WE suggested that we move to another room and they said we will see what is available after 4pm. Second room was a very small room with only one sink and very older. Not a good experience to not sleep good.
May 6, 2013
Rated 3.0 out of 5.0 by Snappy2 Room
Beds were not comfortable. Room seemed very old. Staff were all very nice and helpful. Would not stay in this hotel unless updates were made, not worth the price.
May 3, 2013
Rated 4.0 out of 5.0 by Okay123 Very good service and great amenities
I liked the amenities and ambiance. Having refrigerator and microwave in the room is very helpful so I do not need to step out for those needs.
Thank you for your hospitality.
May 1, 2013
Rated 3.0 out of 5.0 by Jones7a Lipstick on an old Holiday Inn, hotel caters to events
I had a 4 night reservation here last week and actually checked out after 2. There are some good things about the hotel but if you are a Crowne Plaza fan, the one 5 min. down the road is nicer in my opinion.
1. The lobby has been upgraded along with the 2nd floor. In fact the lobby and 2nd floor (conference / event floor) meet my expectations for a Crowne Plaza.
2. The gym - it's actually top notch! I would have even considered rating the property overall with 2 stars if it wasn't for the gym. It has free weights (dumbbells), machines, lots of cardio equipment, and lots of space.
3. Room service - room service was quick and the service was great
4.) Breakfast buffet was very good - and the service staff was very friendly
5.) Platinum member lounge and reception - this is always a plus!
6.) The amenities in the room were upgraded and were nice, I liked the microwave and refrigerator.
1.) The renovations stopped in the common areas after the 2nd floor. The hallways were simply outdated and new at least new paint.
2.) Parking - nothing the hotel can do to fix this, but it is simply odd. But at least its free, if I had to pay for this parking, I would have checked out after 1 night
3.) Room layout - I had a king executive suite. I loved the space, however the layout is just odd. If you are sitting at the desk you can't watch TV and work at the same time because the way the rooms are set up.
4.) Service - it wasn't even close to the over top customer service I normally get at other Crowne Plazas. I think it was partly due to how busy the hotel was catering to large events. Nothing significantly stands out bad, but I was blown away by the staff like I normally am at Crowne Plaza's.
All in all, there are tons of hotels in the MSP area. So I doubt that I will stay at this property again. It wasn't terrible but for the money the CP down the road has my money or another chain of hotels.
April 30, 2013
Rated 3.0 out of 5.0 by Kat6112 Tournament Mom
Thought that the hotel was overall good, but the customer service of some of your employees needs some help.
April 26, 2013
Rated 5.0 out of 5.0 by MrJim63 Great Hotel and Great Staff
I have stayed here before and will most likely stay here everytime I am in the area. The room was great and the staff was very helpful! As a priority member, I was upgraded to a suite! Thanks for a nice week. I felt like a KING!
April 26, 2013
Rated 5.0 out of 5.0 by Carlene Great Service
Efficient transport airport to hotel; hotel to mall; hotel to airport. Friendly lounge and desk personnel. Highly recommend.
April 19, 2013
Rated 4.0 out of 5.0 by Durwood Great Stay
I checked around and priced several hotels before picking this one. They had a high 4 to 5 star rating and they had a nice pool and hot tub. But there price was very reasonabe and it included a hot breakfast. The rooms and beds were very comfortable. They never told me or I did not read anything that said you do NOT get free breakfast if you use your triple AAA discount. The only other issue we had the elevators were really slow and one they quit using. We ate at the restaurant on friday night and the food was great. At check in they were very helpful and I would highly recommend this hotel to everybody.
April 12, 2013
Rated 4.0 out of 5.0 by lallmo Great place to be in
It more convenient if you travel and close to airport.
April 9, 2013
Rated 5.0 out of 5.0 by hazel1224 Great time!!!
We had a wonderful time staying at the Crowne Plaza and Suites. We got a suite and a regular room. The rooms were comfortable, and both had a microwave and a small fridge, which was really nice!! I brought a fan and could not hear a thing from outside (I was in the suite), but my sister said the walls were very thin and she could hear every little thing from other rooms.
The pool was warm and not crowded at all, even though they said they were full. The staff was all very nice, and helped us with our luggage. One of the housekeepers even went and found us a cart and brought it to us. I would definitely stay at this hotel again!!!
April 3, 2013
Rated 5.0 out of 5.0 by TippieGirl Great Customer Service on my Late Arrival due to weather
I was in a distressed situation with the crazy weather and Crown Plaza Catering Manger made it possible for all 3 of us to have a late dinner in the dining room..We called from the airport and asked how late the dinner was served. They replied in 10 minutes..We asked what their specials were and placed 3 orders.
On our arrival from the airport, our dinner was ready and hot! with a million dollar smile and real utencils, not plastic!
April 3, 2013
Rated 5.0 out of 5.0 by Karenu33 Very nice but parking was difficult
The room was very nice and quiet. However, the parking ramp was confusing, and there is a bit of a walk from the parking area to the hotel. Then we had to walk around the building to check in.
April 2, 2013
Rated 1.0 out of 5.0 by Sadd Never again
Overall a terrible experience. When you think of a Crown Plaza property. You can't even imagine the disappointment.
Clerk was not helpful, Somewhat rude. Parking to the relevance of the Hotel (more) like motel. #DISGUSTED
April 2, 2013
Rated 4.0 out of 5.0 by RAY488 Loud guests on the same floor.
The floor that my family and I were staying on also had a large group of young dancers. The young ladies and there escorts preferred to talk, hang out and have disagreements out in the hall at all times of the day and night. My wife one early morning had had enough and went out and asks the dancers to please be quite it was only 06:00am, the next day it was the same thing. I know the hotel cannot always control the guests but if they know that they have a large group they might want to ask a guest checking in if they would mind being on the same floor with a large group that they are not part of.
April 1, 2013
Rated 5.0 out of 5.0 by Swick357 Great room for price
Great room, good beds, nice furniture etc.great location. Restaurant was good and reasonable.
March 30, 2013
Rated 5.0 out of 5.0 by Dee29568 Nice location, great shuttle service
This hotel was clean and comfortable. I stayed 2 nights and enjoyed using the shuttle to the Mall of America and to the airport. The Mall of America was only 5 minutes away or even less and they take and pick you up on the top of every hour. The only real issue I had was that there was not a free continental breakfast but there is a place to buy breakfast stuff and a restaurant.
March 26, 2013
Rated 5.0 out of 5.0 by Charvegas Excellent get away
I booked this room for a long weekend get away surprise for my husband. When we arrived the staff were very pleasant and helpful. When I had originally called I requested a jacuzzi suite with the romance package. Unfortunately, all jacuzzi suites were booked so I settled for the king-suite. Upon arrival I was informed that they were able to upgrade me to a jacuzzi suite and did not charge me extra. We stayed for 3 nights and each morning were greeted with smiles and friendly staff. The romance package comes with gift certificates, when we arrived they were short a few but the next morning the manager rode the shuttle to the Mall of America with us so that he could purchase additional gift certificates so we could have them to shop with. Excellent experience, we will be back!
March 22, 2013
Rated 5.0 out of 5.0 by JerseyMike Convenience
Located on the Metro Transit Light Rail Line, this Crowne Plaza gave me easy access to the Mall of America, and downtown Minneapolis.
The fitness center, pool and jacuzzi were just what I needed during my extended stay.
The staff at Martel's were great, especially Laurie and Lindsay.
I've stayed for over 40 days spread over 3 visits, and I'll definitely return!
March 20, 2013
Rated 5.0 out of 5.0 by Lparks13 Great place
The best,none better! The staff were very friendly and the food is great.
March 19, 2013
Rated 5.0 out of 5.0 by lehmann08 Great Room & Staff
We stayed at this hotel for a weekend getaway and the room was nice sized, the staff was out going and friendly, and they were very helpful. We parked our car in the ramp and took the shuttle to the Mall of America I would reccomend this for anyone so you do not have to fight with the other cars there.
March 10, 2013
Rated 5.0 out of 5.0 by NotACaptain Perfect Location, Perfect Price
I stayed here for business and it was perfectly located for everything that I needed to do in town. The price was very fair and the property was in excellent condition. I would recommend this hotel to anyone visiting Minneapolis.
March 6, 2013
Rated 5.0 out of 5.0 by CJSH Great hotel.
I have stayed at this hotel several times and always have a good experience.
March 6, 2013
Rated 5.0 out of 5.0 by phoenixsd Love this place
Been here many times and never have been unhappy with anything. Thumbs up, gonna be here again soon.
February 21, 2013
Rated 5.0 out of 5.0 by Amer1962 MSP
Great hotel all the way around! Love staying here!
February 18, 2013
Rated 5.0 out of 5.0 by stainlesssteve New Favorite
Get over the parking and everything else is awesome! Every team member from the front desk to the restaurant (Jessica) were the best.
For any frequent traveler, this is the best option near the airport (and I have tried them all) After two nights I am hooked, great people, great rooms, great food, best service....!
February 17, 2013
Rated 3.0 out of 5.0 by ChicagoFamily24 Weekend Mall of America Getaway
The main reason we stayed at Crown Plaza was the name, we have had very good luck in the past and the price wasn't bad, but I felt like I wasn't in a Crown plaza it was dark, boring and the service was a little slow we asked for towels for the pool area and we waited for about 45 minutes and finaily went to room to get our bath towels.
February 15, 2013
Rated 3.0 out of 5.0 by Biker1 Good Room Bad Restaurant
The room was great. It was clean comfortable and had no problems with it. The restaurant had poor service and nat at akll what I would expect from a Crowne Plaza.
February 8, 2013
Rated 5.0 out of 5.0 by Chrissy1981 Everyone here is so nice!
Spent 3 nights here when it was screaming cold in Miinneapolis, but the people who work at this hotel are sooooo nice and accomodating and take care of you as if they like doing so, which made us feel warm and fuzzy. The shuttle takes you back and forth to Mall of America, which was sometimes our destination, but often we went there to use its transit center to take bus or light rail elsewhere in the city. It was very convenient to do this. They also were very professional at the front desk and tried to help in every way at every turn. Room was clean and beds very comfy. They have a pillow menu! Pool and hot tub and sauna clean and nice. Caribou Coffee shop in the lobby. I will never stay elsewhere in Minneapolis again. This was such a positive experience.
February 7, 2013