Rated 4.1 out of 5 by 162
Rated 5.0 out of 5.0 by justanotherguy Awesome
My kids wanted nothing more than to swim; the pool was open early and closed late. The water was clean and not over-chlorinated combined with just the right temperature; equals happiness!
January 28, 2013
Rated 5.0 out of 5.0 Consistently a great Hotel
We stay at the Hotel for event Parties that are hosted at the hotel. Services, staff and room have been wonderful.
January 24, 2013
Rated 5.0 out of 5.0 by thebiggerhurt Worked Out Great
We were planning a weeks vacation and needed a place to stay the night before our departure from MSP and a place to park our car while we were gone. The Crown Plaza Stay & Park package worked out great. We had a nice room at a reasonable cost only slight higher than what we would have paid just for parking. The shuttle service worked out well. We landed and were in our car in less than 30 mins. Would definitely do this again.
January 21, 2013
Rated 3.0 out of 5.0 by Russ19 Park And Fly
Terrible return trip. I could not get through on the phone to the front desk or the operator. By the way I didn't want another room, or the myriad of administrative functions. Everytime I selected hotel operator, I went back to the same greeting and options.
I finally selected reservations and asked them to transfer me to the front desk. Facing a 3 hour drive home; I was none to happy and will probably select a different park and ride motel in the future.
January 20, 2013
Rated 5.0 out of 5.0 by Rose311 Great Experience
Thank you foe experiencing one of the best hotel experiences we've ever had! My daughter was scheduled for surgery on the 14th and we wanted her to be relaxed and have fun and that is exactly what she did! Having the Mall of America package with the movie tickets was wonderful! Thank you so much and hope to stay here again soon!!!!
January 18, 2013
Rated 3.0 out of 5.0 by PackerFan544 Nice Suite, A few unfortunate circumstances
Stayed one night in a suite, but was barely in the hotel to say much about the amenitites. The suite size was great, overall clean, bathroom good. In-suite lounge area was oddly arranged--hard to sit on couch an watch the TV that was inches off the ground and to the side of the couch). Glad a microwave and fridge were present, athough we did not use them. Bedding nice. In-room temperature adjustable. The pool was good. Parking on site ok, athough lot was icy from recent snow.
Two unfotunate situations: (1) In the morning, we discovered the desk chair (which was in an odd space away from the desk and we had not moved) was actually covering a 5-6' square area of wet carpet. (2) Our second unfortunate experience was the hotel restautant. (Named Martel's if remember correctly.) Absolutely bad food (cold soggy fries, undercooked and greasy burger, "toasted" sandwich had stale bread, bad tasting beverages) and bad service (was not greeted for 10 minutes, another 20 to take our order, 45 minute longer wait for the bad food). We were told "The wait will make our food taste better" and were openly laughed at. We were upset no discount in price was offered since our misfortune was obvious and mentioned to wait staff. Never received an apology either. We overheard others were disappointed with pace and food quality as well
January 5, 2013
Rated 1.0 out of 5.0 by Flip05 Airport Shuttle Service
The shuttle service they provide to the airport was very unorganized. We attempted to get a shuttle at 5:00 am and were the 2nd family in the lobby. Two drivers came in and said flight crew can load which took one van and a majority of the other families saw this and went outside to pile into the other van leaving us waiting another 10 minutes. The shuttle service from the Airport to the Hotel was even more unorganized. We called the hotel as instructed the shuttle arrived 20 minutes after the call and we didn't get on as it filled up with other passengers. They called a 2nd shuttle which arrived 15 minutes later. The driver stated that our family of 5 and a family of 4 were the only ones who called in yet we were the ones waiting at the airport. The service received from the staff after asking about this was below expectations and as a result I will not be making a return visit to the Crowne Plaza.
January 3, 2013
Rated 4.0 out of 5.0 by jj2013 Nice place
Great location. Nice people. The schedule to the MofA could be more frequent.
January 2, 2013
Rated 5.0 out of 5.0 by BigShooter Great Place to get together with Friends
We got together with 3 other couples for an evening in downtown Minneapolis. Rather than pay for an overpriced downtown hotel we decided to stay here and walk across the street to the light rail station and take the train downtown. We are glad we did. The rooms were a great value for our dollar. We enjoyed some time around the pool before heading out for the evening. The next morning we enjoyed a nice cup of Caribou before heading on our way. We plan to use the park/stay and fly and take advantage of the 24 airport shuttle whenever we are flying out of MSP.
December 20, 2012
Rated 4.0 out of 5.0 by johnsuzy Shuttle to MOA was great!
Free night using priority club points! We celebrated our 14th anniversary, enjoyed the free shuttle to MOA. Room very nice & health club was the best I've ever seen in a hotel gym, only bad thing was I didn't bring my headphones so the TVs on the equipment didn't work. The hot tub jets didn't work:( Otherwise had a nice time.
December 19, 2012
Rated 4.0 out of 5.0 by Boomer1 Very quiet and great staff.
My sister and I needed to spend the night close to the airport as she had an early morning flight. Although we had booked a suite, she decided to upgrade us to the concierge floor while I was parking the car (!). I'm really glad she did as we had a relaxing visit in the lounge and a good breakfast before taking off the next day. The hotel was extremely quiet--not a single airport sound although it is very close and no noise in the hallway
My only criticism was the lack of assistance when we arrived. The weather was very poor and we had luggage which we had to remove from the trunk of the car and transfer to the cart and then to our room by ourselves. I understand that this is more of a business hotel, and not set necessarily set up for people with more than a single carry-on piece of luggage, but it was a bit unwieldy.
December 16, 2012
Rated 5.0 out of 5.0 by steveylevi Lovely Property!
This gem is just a short light rail ride from MSP airport (or take the complimentary shuttle). I arrived shortly after a power outage and guests were still trying to regain their bearings. Kathy, the incredible front desk agent, maintained professionalism, efficiency, a genuine smile and a warm, friendly disposition - she's truly a super star! Although close to the airport, I never heard any airplane noise in my room and had the best night's sleep I've had in ages! Super-speedy internet allowed me to do some weekend catch-up work as well as catch up on some TV shows online - all without a hitch. A short light rail ride (or complimentary shuttle) away is Mall of America. The buffet breakfast (complimentary as I am a Platinum Priority Club member) is quite good - even at its regular $12 price. I just wish there were other food vendors nearby (this is a business/hotel area, so maybe some of the office buildings have something open during the week). I rated 'Atmosphere' as a 4 only because the lobby feels a little crowded - I rated 'Value' as "Excellent" simply due to the fact that I used points for my stay. This was a truly delightful visit.
December 16, 2012
Rated 5.0 out of 5.0 by Jesse2012 Great Hotel in convenient Location
My stay was excellant, great location and this hotel provided a shuttle to and from the Mall of America. Also right outside the hotel is a Metro Transit Trolley pick up and drop off station, which is great if you need a ride downtown. Which is convenient, because we went to the Vikings vs. Bear game (Dec 9) and we where able to have a good time at the game and come back on the trolley and not worry about driving (hint hint to those that don't want to worry about DUI). Room, and entire facility was clean and great comforts. Only con I ran into, which was a first at this property. I stayed at this hotel mutliple times and never had a problem with checking out. When I checked in, the front desk rep, charged me for both of my rooms and caused a overdraw on my card. Second room was paid for by my Priority Club points, but we got it figured out. It did cause some finacial adjustments the following day, but it worked out.
December 15, 2012
Rated 3.0 out of 5.0 by iiccee Can't get it done...
4th time we have gone here and we always ask for extra towels in the room before we get there as it has taken a long time to get them at times in the past. They didn't get it done again....had to wait. WHY OH WHY are you able to ask for extras at the time of your reservation and they cannot get it done??? Terrible.... I have to do my job every day perfect. This isn't building the space shuttle!!
December 10, 2012
Rated 5.0 out of 5.0 by TLKandCo Clean and Comfortable
Very nice and clean hotel. Close to Mall and Airport. I thought a little pricey!
December 10, 2012
Rated 4.0 out of 5.0 by Alex321 All around nice hotel.
Stayed at this Crowne Plaza due to it's close proximity to the Mall of America. Was a friendly greeting upon arival. Had a 2 double bed room, but was a little tight. The room was clean, did have to do some hunting to find the ice bucket and water glasses. After making in room coffee, I found there was no cream or sugar in the room, but there was a coffee shop downstairs (how convenient). There is an aiport and mall shuttle, but I didn't utilize either of these due to being so close. Bar drinks were slightly overpriced (I know a hotel bar is usually high) paid around $6 for a draft beer, and $6.75 for a well vodka/sprite. The waitress on the first night didn't seem to want to be bothered, they were cleaning up the bar and I asked if it was too late to order another drink (I would assume they'd take that as a hint) they said it wasn't, but I wasn't able to order for another 15min.
The hot tub was nice after a day spent at the mall, the pool looked inviting as well, but we didn't try it. Found it a little odd for the route you had to take to get to the pool.
There was an interesting swingers party going on in the hotel, which caused us to see things that we didn't want to see (skimpy dressed males/females and obvious touching in the lobby area) They should have controlled that party a bit better as I know there were kids staying at that hotel, and I know I wouldn't want my kids to see that.
December 7, 2012
Rated 4.0 out of 5.0 by MrsP10 Comfortable Bed and Close to the Mall of America
The location of the hotel was convenient. Close the the Airport and The Mall of America.
December 6, 2012
Rated 5.0 out of 5.0 by Chass13 Great Weekend
My kids loved the pool and I was very impressed with it too. Also the buffett at the resturaunt was reasonable priced. We ate there both mornings. Only wish their two bed rooms were dual queen and not dual double beds.
November 20, 2012
Rated 5.0 out of 5.0 by coachc130 Outstanding staff, great food in Martel's restaurant and awesome location!
I was in Minneapolis on business for six weeks out of the last three months. I chose the Crowne Plaza based on the recommendation of a company coworker. Turned out to be a great choice! Location could not have been any more convenient for my stays. Less than five minutes from the Minneapolis airport, less than five minutes from my work location at the Minnesota ANG base, and within walking distance to the Mall of America. As a bonus, the Crowne is located next to the Minnesota River National Wildlife Refuge Headquarters with access to the headquarters interpretive center, walking/biking trails, and wildlife viewing opportunities. I saw several bald eagles soaring over the meadow below the hotel! A special thanks to the friendly staff at Martel's restaurant and lounge for the great food and service throughout my stays. Made me feel right at home. Thanks for a great hotel experience!
November 18, 2012
Rated 4.0 out of 5.0 by Rodd FRONT DESK PEOPLE AND BELLHOPS ARE EXTREMELY HELPFULL
The stairwell that gets a person from the parking garage to the hotel is awful. I would take a guest through the front door, I would never bring them through the stairwell. It looks like a dump.
November 17, 2012
Rated 2.0 out of 5.0 by coaldog Decor and condition
Hotel in need of carpet replacement and general housekeeping
upgrades. Worn wall paper and poorly repaired facilities.
I was in RM 509 ( wheel chair accessible). Shower lip to keep
water from flooding the rest of the room was repaired poorly and
was ineffective. Feel sorry for the staff who had to clean the water every day. Pillows uncomfortable as well as the bed.
November 14, 2012
Rated 5.0 out of 5.0 by Deltagirl13 Great Service and Comfortable Room
Hotel staff were very helpful and courteous. Stayed with elderly parent so having a separate sitting room worked well. Will use this hotel again when in area.
November 9, 2012
Rated 5.0 out of 5.0 by winnie47 Outstanding hotel, rooms, breakfast & customer service
Always a pleasure staying in this hotel. Close to the Mall of America with free shuttle service to Mall & Airport. The Free Buffet breakfast is the reason we keep coming back to stay with Crowne Plaza. Beds are very comfortable & rooms always clean. The only bad part of this hotel is the lobby, bar & restaurant which is always very COLD for my wife & myself. They need to keep it warmer so people don't have to wear a sweater, jacket & gloves in the lobby.
Definitely recommend this hotel as an Excellent place to stay for families, honeymoon or simply a hotel to keep your marriage enhanced & full of love.
November 2, 2012
Rated 5.0 out of 5.0 by BigRed Fun, yet hard
We enjoy staying here for the events with friends. But the bedding is too hard and the rooms seem to have something that makes our heads stuffed up every time we stay. If you stay in a room near the elevators, it's very noisy! Otherwise OK place and convenient location for activities.
November 2, 2012
Rated 5.0 out of 5.0 by JDee Great stay !
Great Stay. Close to MOA. Right on the Metro Transit train to downtown Minneapolis. Took the 30 min trip to see a concert. Hotel has been renovated and rooms are very nice. Comfortable beds. Staff was excellent and efficient. Pool is huge for a hotel. No problems encountered.
November 1, 2012
Rated 3.0 out of 5.0 by RBOT Varied service for stay
I was not received as a Platinum Member when checking in the first day, even after questioning if he had my Member ship # on file.
Overall the receptionist had avery bad attitude, and seemed to be very inconvenienced about having to answer any questions asked (I was taken back that you would allow such a person to handle the front desk!?).
We went down the morning after and again questioned the reason for me not getting recognized as Platinum member, and the people maning the desk now was very curtious and helpful, and immedately offered up Concierge level access, breakfast certificate for both nights stay, in addition to offering us to move to Elite level floors (we decided to opt not to, since we did not want to move all our things again though).
Second day Personal is the only reason for the decent grades given in this survey, and grades would have been even better if I had not experienced first day personal.
Location conveniently close to Mall of America, and as such provide good value.
November 1, 2012
Rated 4.0 out of 5.0 by ridler37a Great Place To Stay Near the Mall
The room was very clean. so cool looking out over the city lights at night. Easy access to the Mall. Great parking. Minutes away from the Mall & you can take the shuttle to avoid driving. Definitely would stay again. In house resturant had good food and a nice atmosphere with friendly service.
October 27, 2012
Rated 5.0 out of 5.0 by Chris5x Nice and comfortable stay
the whole family enjoyed the stay in the Crowne Plaza. The room was spacious, clean and comfortable. The dinner was very good and the service courteous. We will come back again when taking a plane next day in St.Paul.
October 21, 2012
Rated 4.0 out of 5.0 Very good Services
The Front desk staff is very friendly. The ladies working the Hospitality suite are very helpful, and they make you fee at home.
October 18, 2012
Rated 5.0 out of 5.0 by mango50 Great Service and Clean roooms
The room was spacious and neat. It was kept clean and housekeeping was courteous. The staff was very friendly and professional. I enjoyed my stay and would recommend to others.
October 18, 2012