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Rated 4.1 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Very nice but parking was difficult The room was very nice and quiet. However, the parking ramp was confusing, and there is a bit of a walk from the parking area to the hotel. Then we had to walk around the building to check in. April 2, 2013
Rated 1.0 out of 5.0 by Never again Overall a terrible experience. When you think of a Crown Plaza property. You can't even imagine the disappointment. Clerk was not helpful, Somewhat rude. Parking to the relevance of the Hotel (more) like motel. #DISGUSTED April 2, 2013
Rated 4.0 out of 5.0 by Loud guests on the same floor. The floor that my family and I were staying on also had a large group of young dancers. The young ladies and there escorts preferred to talk, hang out and have disagreements out in the hall at all times of the day and night. My wife one early morning had had enough and went out and asks the dancers to please be quite it was only 06:00am, the next day it was the same thing. I know the hotel cannot always control the guests but if they know that they have a large group they might want to ask a guest checking in if they would mind being on the same floor with a large group that they are not part of. April 1, 2013
Rated 5.0 out of 5.0 by Great room for price Great room, good beds, nice furniture etc.great location. Restaurant was good and reasonable. March 30, 2013
Rated 5.0 out of 5.0 by Nice location, great shuttle service This hotel was clean and comfortable. I stayed 2 nights and enjoyed using the shuttle to the Mall of America and to the airport. The Mall of America was only 5 minutes away or even less and they take and pick you up on the top of every hour. The only real issue I had was that there was not a free continental breakfast but there is a place to buy breakfast stuff and a restaurant. March 26, 2013
Rated 5.0 out of 5.0 by Excellent get away I booked this room for a long weekend get away surprise for my husband. When we arrived the staff were very pleasant and helpful. When I had originally called I requested a jacuzzi suite with the romance package. Unfortunately, all jacuzzi suites were booked so I settled for the king-suite. Upon arrival I was informed that they were able to upgrade me to a jacuzzi suite and did not charge me extra. We stayed for 3 nights and each morning were greeted with smiles and friendly staff. The romance package comes with gift certificates, when we arrived they were short a few but the next morning the manager rode the shuttle to the Mall of America with us so that he could purchase additional gift certificates so we could have them to shop with. Excellent experience, we will be back! March 22, 2013
Rated 5.0 out of 5.0 by Convenience Located on the Metro Transit Light Rail Line, this Crowne Plaza gave me easy access to the Mall of America, and downtown Minneapolis. The fitness center, pool and jacuzzi were just what I needed during my extended stay. The staff at Martel's were great, especially Laurie and Lindsay. I've stayed for over 40 days spread over 3 visits, and I'll definitely return! March 20, 2013
Rated 5.0 out of 5.0 by Great place The best,none better! The staff were very friendly and the food is great. March 19, 2013
Rated 5.0 out of 5.0 by Great Room & Staff We stayed at this hotel for a weekend getaway and the room was nice sized, the staff was out going and friendly, and they were very helpful. We parked our car in the ramp and took the shuttle to the Mall of America I would reccomend this for anyone so you do not have to fight with the other cars there. March 10, 2013
Rated 5.0 out of 5.0 by Perfect Location, Perfect Price I stayed here for business and it was perfectly located for everything that I needed to do in town. The price was very fair and the property was in excellent condition. I would recommend this hotel to anyone visiting Minneapolis. March 6, 2013
Rated 5.0 out of 5.0 by Great hotel. I have stayed at this hotel several times and always have a good experience. March 6, 2013
Rated 5.0 out of 5.0 by Love this place Been here many times and never have been unhappy with anything. Thumbs up, gonna be here again soon. February 21, 2013
Rated 5.0 out of 5.0 by MSP Great hotel all the way around! Love staying here! February 18, 2013
Rated 5.0 out of 5.0 by New Favorite Get over the parking and everything else is awesome! Every team member from the front desk to the restaurant (Jessica) were the best. For any frequent traveler, this is the best option near the airport (and I have tried them all) After two nights I am hooked, great people, great rooms, great food, best service....! February 17, 2013
Rated 3.0 out of 5.0 by Weekend Mall of America Getaway The main reason we stayed at Crown Plaza was the name, we have had very good luck in the past and the price wasn't bad, but I felt like I wasn't in a Crown plaza it was dark, boring and the service was a little slow we asked for towels for the pool area and we waited for about 45 minutes and finaily went to room to get our bath towels. February 15, 2013
Rated 3.0 out of 5.0 by Good Room Bad Restaurant The room was great. It was clean comfortable and had no problems with it. The restaurant had poor service and nat at akll what I would expect from a Crowne Plaza. February 8, 2013
Rated 5.0 out of 5.0 by Everyone here is so nice! Spent 3 nights here when it was screaming cold in Miinneapolis, but the people who work at this hotel are sooooo nice and accomodating and take care of you as if they like doing so, which made us feel warm and fuzzy. The shuttle takes you back and forth to Mall of America, which was sometimes our destination, but often we went there to use its transit center to take bus or light rail elsewhere in the city. It was very convenient to do this. They also were very professional at the front desk and tried to help in every way at every turn. Room was clean and beds very comfy. They have a pillow menu! Pool and hot tub and sauna clean and nice. Caribou Coffee shop in the lobby. I will never stay elsewhere in Minneapolis again. This was such a positive experience. February 7, 2013
Rated 5.0 out of 5.0 by Wonderful room!! We stayed the night before we were to fly out on vacation. We did the park and fly. Our room was humongous! It was beautifully decorated. I only wish we would have been able to stay longer as we had to leave at 430 am. After our vacation they picked us up promptly and even brought us to our car in the lot! February 6, 2013
Rated 3.0 out of 5.0 by Uncomfotable bed, bad heating The staff was great, the public areas were tastfully done but, the rooms need major upgrades, bed was poor, the heating was loud and old, the parking was poor, if you park on the lower level you have to carry your luggage up and down stairs in order to reach the hotel entrance, there was trash and rust on the entryway to hotel from the parking garage, i expected more from a Crown Plaza property. February 5, 2013
Rated 4.0 out of 5.0 by Great Staff Great staff. Warm and inviting lobby and the upgrade from being gold elite member was very nice. Clean room February 3, 2013
Rated 5.0 out of 5.0 by Great service in the Restaurant Friendly and helpful staff in every department. Love the van driver, Hispanic guy who has been there forever. He offers good service. February 2, 2013
Rated 1.0 out of 5.0 by A poor excuse for a Crowne Plaza This property should no longer be allowed to use the Crowne Plaza name or be associated with Intercontinental. The public areas have had a superficial facelift, but the quest rooms and overall appearance of the facility just feels old. Room Heat was very inadequate. I could not get the room above 71 degrees. Bedding and linens are very poor quality Anyone can access the Concierge floor. The key card access in the elevator does not work. The parking situation with the ramp next door is absolutely unacceptable. A dark, unattended stairwell is the only way into the hotel from the parking ramp. I arrived late and it feels very unsecure. Try carrying bags, coats, etc down those stairs and managing the heavy doors in the winter. Absolutely unacceptable. Resturant/Bar menu and quality are at best below average. January 29, 2013
Rated 5.0 out of 5.0 by Awesome My kids wanted nothing more than to swim; the pool was open early and closed late. The water was clean and not over-chlorinated combined with just the right temperature; equals happiness! January 28, 2013
Rated 5.0 out of 5.0 Consistently a great Hotel We stay at the Hotel for event Parties that are hosted at the hotel. Services, staff and room have been wonderful. January 24, 2013
Rated 5.0 out of 5.0 by Worked Out Great We were planning a weeks vacation and needed a place to stay the night before our departure from MSP and a place to park our car while we were gone. The Crown Plaza Stay & Park package worked out great. We had a nice room at a reasonable cost only slight higher than what we would have paid just for parking. The shuttle service worked out well. We landed and were in our car in less than 30 mins. Would definitely do this again. January 21, 2013
Rated 3.0 out of 5.0 by Park And Fly Terrible return trip. I could not get through on the phone to the front desk or the operator. By the way I didn't want another room, or the myriad of administrative functions. Everytime I selected hotel operator, I went back to the same greeting and options. I finally selected reservations and asked them to transfer me to the front desk. Facing a 3 hour drive home; I was none to happy and will probably select a different park and ride motel in the future. January 20, 2013
Rated 5.0 out of 5.0 by Great Experience Thank you foe experiencing one of the best hotel experiences we've ever had! My daughter was scheduled for surgery on the 14th and we wanted her to be relaxed and have fun and that is exactly what she did! Having the Mall of America package with the movie tickets was wonderful! Thank you so much and hope to stay here again soon!!!! January 18, 2013
Rated 3.0 out of 5.0 by Nice Suite, A few unfortunate circumstances Stayed one night in a suite, but was barely in the hotel to say much about the amenitites. The suite size was great, overall clean, bathroom good. In-suite lounge area was oddly arranged--hard to sit on couch an watch the TV that was inches off the ground and to the side of the couch). Glad a microwave and fridge were present, athough we did not use them. Bedding nice. In-room temperature adjustable. The pool was good. Parking on site ok, athough lot was icy from recent snow. Two unfotunate situations: (1) In the morning, we discovered the desk chair (which was in an odd space away from the desk and we had not moved) was actually covering a 5-6' square area of wet carpet. (2) Our second unfortunate experience was the hotel restautant. (Named Martel's if remember correctly.) Absolutely bad food (cold soggy fries, undercooked and greasy burger, "toasted" sandwich had stale bread, bad tasting beverages) and bad service (was not greeted for 10 minutes, another 20 to take our order, 45 minute longer wait for the bad food). We were told "The wait will make our food taste better" and were openly laughed at. We were upset no discount in price was offered since our misfortune was obvious and mentioned to wait staff. Never received an apology either. We overheard others were disappointed with pace and food quality as well January 5, 2013
Rated 1.0 out of 5.0 by Airport Shuttle Service The shuttle service they provide to the airport was very unorganized. We attempted to get a shuttle at 5:00 am and were the 2nd family in the lobby. Two drivers came in and said flight crew can load which took one van and a majority of the other families saw this and went outside to pile into the other van leaving us waiting another 10 minutes. The shuttle service from the Airport to the Hotel was even more unorganized. We called the hotel as instructed the shuttle arrived 20 minutes after the call and we didn't get on as it filled up with other passengers. They called a 2nd shuttle which arrived 15 minutes later. The driver stated that our family of 5 and a family of 4 were the only ones who called in yet we were the ones waiting at the airport. The service received from the staff after asking about this was below expectations and as a result I will not be making a return visit to the Crowne Plaza. January 3, 2013
Rated 4.0 out of 5.0 by Nice place Great location. Nice people. The schedule to the MofA could be more frequent. January 2, 2013
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