Crowne Plaza MSP Airport - Mall of America

Hotel Front Desk: 1-952-8549000

Hotel Fax: 1-952-8768700

Hotel Email: info@cpsuitesmsp.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Minneapolis / St. Paul International Airport (MSP)

- Distance from hotel: 3 MI/ 4.83 KM North East l

- Complimentary shuttle available

- SW on Glumack Dr Continue on Airport Service Road. Keep right on MN-5W to 494W. Take 34th Ave exit and stay left towards 34th Ave. Turn left onto 34th Ave S. and 1 block south to American Blvd. Turn left onto American Blvd. E. and Crowne Plaza Hotel & Suites is located on the right.

Train
American Blvd Station

- Distance from hotel: 0.2 MI/ 0.32 KM West

- We are located at the corner of the Hiawatha Light Rail / American Boulevard stop.

Subway

American Blvd Station

- Distance from hotel: 0.02 MI/ 0.03 KM West

- We are located at the corner of the Hiawatha Light Rail Line / American Blvs Station

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Complimentary overnight guest parking in Blue Marked Spaces only in parking ramp during your stay. Overnight guest parking does require a permit. Park Stay & Go package for long term parking is available for a fee please contact hotel at 952-854-9000

Print Hotel Fact Sheet

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Hotel Highlights

No other hotels near the Minneapolis Airport or the Mall of America can match the professionalism and courtesy of our outstanding staff. You'll find our local knowledge helpful on every subject.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 461 reviews
85%
Recommend This Property
Read All Reviews

Ratings Breakdown

461reviews

  • 5 Stars
    249
  • 4 Stars
    99
  • 3 Stars
    56
  • 2 Stars
    39
  • 1 Stars
    18

No Special Comments

By

Апрель 24, 2015

club

This hotel met all of my travel needs and is on my list of hotels that I would return to.

Posted by HotelStaff
Апрель 25, 2015
Thank you so much for taking the time to write such a wonderful 5 star review about your stay at the Crowne Plaza Hotel & Suites - Minneapolis Int'l Airport. I'm so happy to hear we were able to meet all of your needs and we look forward to seeing you in the future! Safe Travels,
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Thin Walls!

By

Апрель 23, 2015

I was staying at the hotel for a conference. There were volleyball tournaments going on that weekend with several teams staying at the hotel. There happened to be players in the room next to me and across the hall from me. I could hear them running back and forth all night. At one time it sounded like the entire team was in the room next to me. I could clearly hear their conversations. Very thin walls. It took more than one call to the front desk to get them to address the problem. Second night was better but still noisy. Not a good nights sleep no matter how much free aromatherapy they give you. They offered to move me but I was told the teams were on every floor. I suggest reserving the entire first floor for the teams and let the rest of us get some sleep. Also, I found a used wash cloth in my bathroom, hanging over the shower rod, so my room was not thoroughly cleaned prior to my check in. Not a happy guest. Restaurant was very disappointing. Very limited. Oh, I forgot to mention the train going by all night. Again, poor quality building. Would not recommend d this hotel.

Posted by HotelStaff
Апрель 25, 2015
Dear Business0678, A good night's sleep is important to us too, and I'm so sorry to hear that we fell short of our promise. I appreciate you bringing the unsatisfactory quality of your stay to my attention and I would also like to thank you for taking the time out of your busy day to leave such an honest review. We know what to work on, and would love to have the opportunity to wow you and make your next stay with us a success. I can assure you, on your next visit to the Crowne Plaza Hotel & Suites MSP Airport - Mall of America, you'll experience the cleanest room and get the best nights sleep. Safe Travels,
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IHG check in

By

Апрель 21, 2015

I have been an IHG member for many years and have stayed at this facility quite often. When I arrived, I happened to be the guest of the day (or whatever it's called) so I went to the IHG check in area. The clerk was checking in other guests and absolutely ignored me. Finally, I said, "am I invisible here" and she rudely said she had guests in line. Now, I am not an unreasonable guest, but if you offer an IHG preferred guest check in, then honor it, if you don't want to have this option, then get rid of it. I did the pre-check in option, but experienced no difference when I checked in.

Posted by HotelStaff
Апрель 24, 2015
First of all...thank you so much for being such a loyal IHG Member. We appreciate your continued loyalty! Our staff works hard to ensure that our members get the best service possible and unfortunately we fell short during your check-in process. I am confident that the next time you stay with us, your experience will be much more pleasurable. We look forward to seeing you again in the future. Until then...safe travels. Guest Services Manager
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great rooms

By

Апрель 20, 2015

platinumelite

stay was excellent. rooms were very large and comfortable. I have stayed here before and will stay here again.

Posted by HotelStaff
Апрель 21, 2015
Thank you for taking the time to give us an "excellent" review. On behalf of the Crowne Plaza staff, we thank you for staying with us and we look forward to seeing you again in the future. Guest Services Manager
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