Rated 3.9 out of 5 by 224
Rated 5.0 out of 5.0 by CanadianLynda Great experience
Very impressed with the hotel, even though it was spring break and there were tons of people once you left the crazy pool area you could not hear any sounds in our room. Breakfast was amazing, super close to the Mall of America, shuttle service was excellent. Huge fridge in the room. I would stay here again.
March 31, 2013
Rated 2.0 out of 5.0 by MSchulz Don't always get what you want.
Very noise til very late at night making it difficult for our 5 year old to get to sleep.
Disappointed at check in because price was misstated when we booked....confusion over parking our vehicle for the week while we went on vacation.
After calling the hotel to let them know we needed shuttle service back to our car...we were told a 15 minute wait, but waited 45 minutes before realizing they weren't going to show. Called hotel, after much confusion on their part...they asked us to take a taxi back and they would reimburse us.
Not sure I'd reccomend this HIE to anyone..... other properties..yes
March 30, 2013
Rated 5.0 out of 5.0 by TheOneAndOnlyDave Convenient and Comfortable
The hotel is extremely nice and located very close to the airport and the Mall of America. beds are comfortable and the staff are nice and helpful.
Good place to stay and highly recommended.
March 27, 2013
Rated 5.0 out of 5.0 by sam61 Great service
We stay there the night before our early morning flight and the shuttle to the airport was great. Breakfest didn't open until 6 am
but we were able to get something before our bus to the airport which left at 6 am. The flight was a late flight which got in at airport at 11:50 pm and call for the shuttle and was there within 15 min.
March 24, 2013
Rated 5.0 out of 5.0 by Stummy Friendly Staff
We stayed at the hotel for their stay and park package. Staff was very friendly and the dropoff and pickup at the airport was very good!
March 23, 2013
Rated 5.0 out of 5.0 by Cris112 Great Location , Great customer service , Comfortable beds , nice pool.
My family really enjoyed our getaway trip . Good choice .Great service ,
March 22, 2013
Rated 3.0 out of 5.0 by Kristen27 The room and food we great, the staff was not.
I work in the hospitality industry as a front desk manager and was extremely dissapointed in the staff. Only two people were actually friendly and helpful, both times it was the shuttle drivers.
The rest of the staff barely paid attention when they were assiting me with check in or anything else I needed, they never asked to place me on hold when I called down (I feel like that is a standard with all customer service jobs), 3 times when I was calling to ask about the shuttle times no one even answered the phone and not once (besides the shuttle drivers) did I see a smile on anybody's face. At one point I was completely ignored.
On the other half of the hotel, there was a great choice in breakfast foods and I got more than what I had expected to be available. The room was clean and comfortable, though the shower started making an awful screeching noise when the cold and hot water were mixing. It was enough to make it the quickest shower I have ever taken.
Though the room was nice and it was a good value, to me, good customer service, even just a little goes a long way and this hotel did not have any so I will not be returning.
March 22, 2013
Rated 5.0 out of 5.0 by 4HappyTravelers Wonderful staff, excellent facility
The staff were all polite & very responsive. We felt like they truly were happy to make our stay as great as they could. Would definitely use this hotel again!
March 21, 2013
Rated 4.0 out of 5.0 by ckdo parking
I read previous reviews and noted that there was a charge for parking and flying, so I called the hotel and specifically asked about this and was told that there was no charge, but when we arrived to check in there was a $5 charge per day. So please check before making reservations if free parking is important in your choice of hotels
March 17, 2013
Rated 4.0 out of 5.0 by CLNinOKC Great area!
Close to the airport and Mall of America. Beds were comfy and staff was very polite and courteous. Only draw back was the front doors. They do not automatically open, so makes it hard if you are carrying in multiple bags. Other than that, it was great!
March 12, 2013
Rated 2.0 out of 5.0 by Scooby33 No wake up call as ordered
I stayed at the Holiday Inn Express last week as there was a snowstorm in the Minneapolis area and wanted to make sure I made my flight on Tuesday morning. Upon checking in Monday afternoon I asked for a 3 AM wake up call. I never received the call. Fortuantely I had set the alarm on the clock radio provided which did go off at 3:00 am. If that hadn't worked I would have slept thru and missed my flight. On my way out of the hotel I informed the front desk of the missed wake up call and he didn't acknowledge my complaint. He actually walked away from the front desk into a back room. Also the sink in the bathroom drained very slow and made it difficult to get ready. It took approximately 20 minutes for the sink to empty after brushing my teeth.
March 11, 2013
Rated 5.0 out of 5.0 by treebeegone Breakfast
Very Very nice! Selections were great and alot to choose from!!
March 9, 2013
Rated 5.0 out of 5.0 by DuckyM2013 Relaxing Atmosphere
This was my first time staying at this property, I didn't know there was a Holiday Inn this close to the Mall of America. Literally just a couple minute drive
The Front Desk Mgr Maggie B. made are check in easy, very polite, professional & greeted us with a beautiful smile. Made us feel very welcomed, and acknowledged I was a Priority Club member. Which was nice :-)
The kids loved the pool, hot tub was very relaxing. Room was clean & relaxing. Had no problems with anything at this property, just wish we could have stayed longer.
I planned on going back to this hotel when back in the cities.
March 8, 2013
Rated 4.0 out of 5.0 by jrbotter Park and Fly was our main reason for the stay.
The guy at the front desk was very rude. We checked in around 9pm on Sunday 2/24. They didn't tell us how to get to our rooms and when asking they made us feel like we were inconveniencing them. Then we called down to get password for the wi-fi and were given the wrong one. We called back down and they lady at the front desk answered with Yah? They were really not good staff for the front desk. If that is the first impression you want on your hotel you will go out of business.
However, the room was very nice and clean and when we came down the next morning their was a different gentleman at the counter and he was so helpful and friendly.
March 2, 2013
Rated 2.0 out of 5.0 by Ken19 Parking issue and cleanliness
I stayed on a Saturday night and when I got back from the Mall of America just after 10pm there was no place to park in the parking lot. I had to park in a driving lane next to a curb. I saw some guests having to park in the parking lot of an office next to the hotel. Also, snow was an issue. They cleared the driving areas of the parking lot but all the spaces still had snow in them. Cleanliness: with the snow, it must have been difficult to keep the floors dry and vacuumed, but I saw a cigarette butt next to the elevator that was still there then next morning and someone left a coffee cup next to my door which was also still there the next morning.
March 1, 2013
Rated 1.0 out of 5.0 by cfbva Great location and value
Excellent breakfast,shuttle service and very helpful and friendly staff. Also the room was clean and comfortable.
March 1, 2013
Rated 5.0 out of 5.0 by acreek Nice place. Airport shuttle is a very nice benefit.
Nice place. Airport shuttle is a very nice benefit. Room was clean and quiet.
February 28, 2013
Rated 3.0 out of 5.0 by woody123 ROOM
the thermostate did not work. Maintance man came and looked at it, said he loosened up the valve. Did not help. Got extra blankets. It was cold in there. The breakfast was good.
February 27, 2013
Rated 1.0 out of 5.0 by Craig764 Tired outdated property
Uncomfortable beds, dirty rooms and lots of noise. I am not coming back to this property
February 23, 2013
Rated 5.0 out of 5.0 by karalizzy The Friendliest Staff
I felt the employees went above and beyond in their kindness. Not only with us, but I watched their interactions with other patrons & they were friendly and happy and laughing. It was a very personal feel overall.
February 22, 2013
Rated 5.0 out of 5.0 by FarmerFred Very pleasant stay!
Great hotel accommodations, staff, and a delicious breakfast! We took the shuttle to the airport while leaving our car and it was convenient and easy and they picked us up again when we returned. We were greeted with water and cookies for being Priority Members which was an added bonus when arriving after travel and being tired and parched.
February 19, 2013
Rated 2.0 out of 5.0 by Jamos Shuttle service was poor
We have been staying at this Holiday Inn Express whenever we go on a trip because we can leave our car there and there is a shuttle to the airport. The service from the airport to our hotel was not acceptable this time, and we will be looking into other hotels the next time. We called for a shuttle and waited for approximately 30 minutes. It seemed every other hotel chain was there, but not Holiday Inn Express. There were approximately 30 people waiting for the same shuttle, so we decided to take a cab. That was an additional expense we didn't plan for. When we start using this hotel, there was no charge to leave our car in the parking lot. Now there is a charge. We also were disappointed because the parking lot was not cleared of snow and ice.
The doors to the hotel are difficult to open (no automatic openers). When the snow and wind is blowing, this makes a difference.
Breakfast is good.
February 17, 2013
Rated 5.0 out of 5.0 by Trinkie37 February Stay
We had an excellent stay using the park, stay and fly program. A good early breakfast and a very prompt, quick trip to the airport started our honeymoon off on the right foot.
When we got back, we found the seat heater had been left on and the battery was dead and the car could not be reached by jumper cables. The shuttle driver had a portable battery booster and we got the car started just fine in 8 degree weather with it.
We were in a difficult position but the staff took good care of us.
Thanks so much!
February 16, 2013
Rated 5.0 out of 5.0 by BirthdayFamily Wonderful Stay
We had a family/Birthday weekend get away, and had a wonderful time. We stayed in a king Bed Suite -- the room/bathroom was great, we were unable to visit the pool area the next day (bad weather was approaching so we left early the next morning), but the pool looked fun.
Breakfast was WONFERFUL, there was allot of food and it all tasted great!!
Thanks for a wonderful visit, we would definately stay here again :)
February 15, 2013
Rated 3.0 out of 5.0 by Soundman Soundman
The overal stay was good.
The 2nd treadmill was broke the entire 12 day stay
the fitness room needs some time of air circulation (fan) it was always too hot in there.
The guest room was great!
February 15, 2013
Rated 4.0 out of 5.0 by Roo82 Enjoyed our stay
I would highly recommend this Hotel for anyone wanting to be near the Mall of America.
February 14, 2013
Rated 5.0 out of 5.0 by KH12 Great Place to Stay
We were only just passing through Minneapolis on our way to another destination, but were very pleased with the overall quality of everything in this hotel. We will definitely return in the future. Love the bus shuttle to/from airport and to/from Mall of America. Really a nice feature.
February 14, 2013
Rated 5.0 out of 5.0 by Surveyor1970 great staff!
From the Front Desk Manager to the cleaning staff, everybody greeted you with a smile and a good morning or good afternoon! By far the best experience I have had at a HolidayInn Express ever.
February 13, 2013
Rated 3.0 out of 5.0 by Dorny Smelly room and rude staff.
The room was overpriced for the area. Many, many other hotels in the area.
The desk staff asked why we were in the area and when we told them we were there for a concert one of the girls went out of her way to tell us how much and why she hates the artist we were seeing. Really unneccesary. Then they continued their conversation in Spanish in front of us.
The non-smoking room also reeked of smoke. All our clothes stank the next day.
February 11, 2013
Rated 3.0 out of 5.0 by frada Great experience except shuttle service
Great experience with the exception of the shuttle service returning from the airport to the hotel This is the second time my family waited in excess of 35 minutes for a pick up after calling.
February 8, 2013