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Rated 4.2 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Great stay! Bed was a little hard but I enjoyed my stay. Rooms were clean and neat August 23, 2014
Rated 2.0 out of 5.0 by Not as nice this time. My family stayed here for a long weekend to visit friends and family in the area and attend Beastbuzz at Kings Island. When we got to our room, the whole room had an odd smell, as if it had been closed with no ventilation for a long time. We cranked the AC which helped greatly. The room gave me a feeling of being old and dirty, but that may have been mostly due to the odor as I typically do not care if it looks old as long as it is actually clean and doesn't smell. The restroom had a bad smell when we arrived. AC did not help with this and the restroom smelled bad the whole time we were there. (There was no exhaust fan in the restroom which contributed to the odor not going away.) There was a basket that was very dirty and disgusting in the restroom. This is where housekeeping had placed two washcloths and two hand towels prior to our arrival. (We did not use these and did not want housekeeping in the room during our stay, we simply picked up clean washcloths and towels at the front desk the remainder of our stay.) Two items that were not as important, but should be addressed include chips of paint missing on the wall in the restroom and the restroom ceiling had various colors (red, purple, blue) that looked as if a kid had color hairspray and decided to color the ceiling. Breakfast did not taste very good and was very expensive for what it was. (Even if it did taste good, it would have still been expensive.) On the plus side, employees were very kind and helpful, and the pool area was kept nice and clean. My previous stay here was nice, so I would probably give this place another chance, but this stay was a disappointment. August 22, 2014
Rated 5.0 out of 5.0 by excellent bed and great housekeeping Very happy with my stay. Very clean bed and rooms. I left two gift bags in my room, and came back after check out and houskeeping had my bags and I was able to retrieve them. My sister left two enevelopes with money in the room after check out. Housekeeping found them with all money in the envelopes. This hotel has a great housekeeping staff, friendly, helpful and honest. Thank you. August 21, 2014
Rated 4.0 out of 5.0 by Friendly service and convenience of location Enjoyed the amenities and the convenience to shopping and restaurants. August 21, 2014
Rated 5.0 out of 5.0 Good overall experience I stayed at this hotel to attend the Tennis Open. I got the service and quality I expected from a Crowne Plaza hotel. Staff are friendly, hotel is clean, and location is adequate. Plenty of parking space and spacious public areas. August 21, 2014
Rated 5.0 out of 5.0 by Nice folks Breakfast servers are prompt and friendly. Food's good. Rooms are quiet and clean. There's a great Japanese restaurant in the parking lot adjoining the property. August 21, 2014
Rated 4.0 out of 5.0 by EliVin Convenient location, good value, breakfast a plus, staff helpful. August 20, 2014
Rated 3.0 out of 5.0 by Came home with a trapped nerve due to bed This visit was not up to the normal standard that I expect from Crown plaza. The pillows / mattress ended up being that bad that I came home with a trapped nerve from sleeping funny (which 4 days to settle down an release). Other observations include the main restaurant was never open in the evening, the restaurant area smelt of chlorine which is not nice when having your breakfast. The breakfast did not offer the variety of other hotels. Other than this the service of the general staff was very welcoming. So overall this was not the bets trip for me. August 20, 2014
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