Rated 4.3 out of 5 by 54
Rated 5.0 out of 5.0 by Naj52 Amazing Servie
Your hotel is the nicest Crowne Plaza we have stayed at. We have stayed at many. Your staff's knowledge of comfort and pleasing goes above and beyond anything we have ever experienced
Many changes for my husband's medical problems, amazing food and food service, wonderful service in the lounge and helpful staff.
This hotel should be the training place for all other hotels. This staff, Donna, Heidi, Caly, John, Debbie and Mark, have raised the bar high in customer service and kindness.
Thank you so much.
When we are in the area again, we will be back
February 24, 2014
Rated 5.0 out of 5.0 by De14 GREAT breakfast- NICE staff!! GREAT service
I enjoyed my 3 night stay at this location! The breakfast was superb! It was included in the stay! We also enjoyed the pool! Everybody was nice. VERY clean and quiet! I was very impressed!
February 9, 2014
Rated 3.0 out of 5.0 by Josh362 Last stay
This hotel no longer offers a free breakfast not even to platinum members. Was going to stay 4 nights but one stayed 1 and went to stay at the Hampton. It cost less, I got better service and an excellent free breakfast. No need to be in a loyalty program if there is no perks for my loyalty.
January 17, 2014
Rated 4.0 out of 5.0 by Lcarter500 New Years Eve Party 2014
Your rooms were great your dinner was great your breakfast was great, our experience in the ball room ...not so great! The band that you hired was not New Years Eve worthy. They spent a lot of time at the bar drinking and during that time could not even get it together to play C.D.s when they were taking breaks.
Most of the crowd did not toast at midnight, many did not even know it was New Years! The band played nothing............ no Auld Lang Sye………….that was one of their trips to the bar.
My husband and I have done lots and lots of New Years Eve parties all over the city thru the years and I can say I have never experience such confusion and lack of concern toward their audience from music performers.
January 8, 2014
Rated 5.0 out of 5.0 by CAC1964 Nice hotel and good location
I stay at this hotel when traveling to and from Knoxville, TN. The location is good for shopping at Kenwood Mall, which is usually where I spend the evening when in Cincinnati.
January 6, 2014
Rated 5.0 out of 5.0 by BigRollo STAFF
Scott checked me in on Saturday night and got me a room away from the highway. Erin was my waitress at breakfast and made sure my coffee cup and juice glass were always full.
Carly and Tracy were at the desk during checkout and asked how well my stay had been. They also asked if I needed any directions around town.
January 3, 2014
Rated 5.0 out of 5.0 by Deanne17 Very accommodating!
I was so pleased that the staff took the time to meet all of our needs. From the amazing breakfast to the shuttle to the local mall. Thanks for making our trip so wonderful!!
November 29, 2013
Rated 5.0 out of 5.0 by Kautz Friendly staff
Staff we're very friendly and helpful. Food at banquet was very good. Hospitality and meeting rooms very nice.
November 27, 2013