Rated 3.4 out of 5 by 10
Rated 2.0 out of 5.0 by NNNNNNNNNNNNNNNNNNN Unpleasant stay
The room was clean. The staff at the restaurant were kind.
On the contrary, the staff in the lobby was incompetent, except two of them. They could not speak English (this hotel is said to be an international hotel !), they could not understand basic requests and wanted us to pay what we did not have to.
The hotel was noisy (no double glazing in the room ; people shouting : there was a competition at the same time with a lot of people....).
We will choose another hotel next time and are just wondering if all the hotel of IHG have the same standard of quality or if problems are only focus on this hotel.
November 12, 2013
Rated 4.0 out of 5.0 by JAFITA Hotel Tequendama
Me hospede en el Hotel por motivos de negocios. Recomiento ampliamente sus habitaciones. Definitivamente son acordes el precio y la calidad/servicio recibidos.
October 31, 2013
Rated 4.0 out of 5.0 by snootiagouti good location solid service
I spent a week here to attend a regional conference. The hotel is well maintained although from the point of view of the decor definitely needs to be upgraded as it felt like a hotel in the seventies. it was clean and service was excellent everywhere. the el vinney waiting staff seemed a little overworked sometimes and we experienced a delay in service once or twice in the restaurant.
the worst thing was the patchy internet service which in 2013 was completely unacceptable - all other guests in my group had similar complaint - it was awful.
i still had a great stay here - it was comfy good a/c tv beds etc and in a great relatively safe location in the centre of bogotá - staff were all extremely helpful friendly and courteous.
October 2, 2013
Rated 4.0 out of 5.0 by marnyc questionable customer service but otherwise great
I've stayed in this hotel twice and I had to remind myself that customer service is not the same as it is in the US when you are in South America.
I am pretty happy with the hotel. The interior is pretty 80es, not fancy or modern at all, but clean and pretty well kept.
My only issue was with the room service staff, who kept calling the room and coming back (3 times) and knocking on the door (despite the hour and the do not disturb sign on the door) to solve an issue with room service billing. I was there on a business trip and the company paid for my meals in advance. When I checked in I asked if I could dine in the room and they said yes. So I did. First time all good. Second night they suddenly said included meals were only at restaurant and didn't include room service. I pointed out that the night before nobody said anything and that when I checked in I was told room service was fine. They wouldn't accept that answer and wanted to charge me. It took 3 visits of the waiter (who didn't speak ANY english at all) and 2 phone calls downstairs. I kept telling them it was their problem if their staff had misinformed me but they kept insisting.
September 22, 2013
Rated 4.0 out of 5.0 by LONDON1 LONDON1
THE ROOM AND THE BED WAS VERY NICE, WHAT A SHAME THAT I COULDN'T SLEEP PROPERLY BECAUSE I COULD HEAR EVERYTHING FROM THE NEXT ROOM UNTIL THE EARLY HOURS OF THE MORNING.
THERE WAS A PROBLEM WITH THE TOILET, IT DOESN'T FLASH PROPERLY AND YOU HAVE TO TRY A LEAST 3 TIMES.
THE LAS TIME I WAS THERE THE BUTTONS USED TO COME OUT AND HELP YOU WITH THE LUGGAGE
September 4, 2013
Rated 3.0 out of 5.0 by TooNoisy100 Noise
There is too much noise. Must change room windows to those anti noise one. Even though we woke up on Sunday is really too noisy.
Attention at El Virrey Cafeteria, just one employee cooking the eggs and 3,4 people awating.
The room didn´t have the coffee set (coffee, sugar, cream, etc) when we arrived. Had to call for it.
August 28, 2013
Rated 3.0 out of 5.0 by MarcoMontreal Good service but noisy place
I was in Bogota in a business trip for 2 days last week. I choose this Hotel because of location, however, one of my colombian customers told me that this hotel used to belong to the Army and/or government. Hotel was crowded by teenagers from all over Clombia who where in Bogota for some provincial tournament hosted by the government. kids were OK when an adult teacher or guide was around, otherwise they were very noisy. The first night was almost impossible to sleep the second night I was too tired t find out. Staff was very friendly and helpful, but I will not go back to this hotel next time since I prefer a plece much more quiet.
December 13, 2012
Rated 4.0 out of 5.0 by Aeromet A great hotel
I like this hotel for its comfortable rooms, classy ambient, helpful personnel and security arrangements. I am very fond as well of its health club, with a good arrangement of well maintained fitness equipment.
Something to improve though is the bandwidth of the Internet which cannot be used, for example, for Skype communications.
December 3, 2012