Rated 4.3 out of 5 by 44
Rated 3.0 out of 5.0 Annoying situations
I've spent several weeks in the hotel, and found some service realy poor.
I haven't checked the soleplate and there was a demage on it, something had been burned on it. It demaged my shirt and when I mentioned they just replaced the device. I asked them to check the iron machines for my next stay. Unfortunately they didn't as next week I got a demaged one again. I think it is essential that they provide "normal" iron machine to a guest.
February 27, 2014
Rated 4.0 out of 5.0 by Rick1234567 Club Lounge Limitations Disappointing, great staff at front desk
This hotel has not changed for the 4 years I have stayed there. Disappointed that platinum members/corporate customers no longer have access to complimentary club lounge.
February 7, 2014
Rated 5.0 out of 5.0 by conwe No light over the working desk
Location is unbeatable but Bratislava is not a touristic city per se. As other members have mentioned that lighting is a problem for the room as you can not possibly work on the desk as there is no lamp post or any light at all.
But the room is nice and modern, luxury bathroom amenities, chocolate in the room etc.
Slightly feel bad about the upgrade fee of Club access. Already being upgraded to Club because of Platinum but was asked to pay a fee for Club access. A little bit disappointing. Nevertheless it is one of the better Crowne Plazas you will not be disappointed.
January 15, 2014
Rated 5.0 out of 5.0 by dave648 good location, great staff
The hotel is well located, near the train station and a few minutes walk to the old town. Enjoyed the pool and sauna. Excellent staff and service.
January 12, 2014
Rated 1.0 out of 5.0 Very bad service to Platinum
I was feeling so bad. I didn't feel i am a Platinum, no welcome drink, no welcome fruit, they arranged me a very noise room ( Yes, it's top floor and upgrade for me, But, it's really a problem to me, since it's top floor so the machine room for the elevator is very close to my room #503. another , i asked to remark for me i need a quite room for my next stay, somehow, this is the 3rd time I stay here, and never get any improvement. So bad, honestly, i will give up to stay here anymore, i rather to have holiday inn Bratislava, half price, double service and free parking. the parking in crown cost 39 euro, too crazy!!
finally, i can't even get the firmed pillow, they don't have it, can you believe it??? what the service!!
Hotel management welcome to contact me directly.
January 6, 2014
Rated 5.0 out of 5.0 by Glenn and Jackie Super hotel and fabulous staff
We had a super time. Hotel was in an excellent location very close to the centre. The hotel staff were superb nothing was too much trouble. On our arrival my partner had a cold and the young lady on reception asked her if she was poorly and proceded to send peppermint tea to our room without charge so very thoughtful.
A very good experienced and we hope to return in the near future.
January 3, 2014
Rated 5.0 out of 5.0 by ALONk The best hotel
Best vacation all over the world! Sure that we return to this hotel.
Breakfast was excellent, rich, big, clean rooms with a view of the Palace Beautiful.
Just no words!!!
December 20, 2013
Rated 3.0 out of 5.0 by ssrind Check in and check out.
It is a bitter experince staying in the hotel now. I did checked in on 14th ie. sat. I went to the counter to check out and check in again. As the counter had many people checking out, the person said i can come back later he will keep a message in my room. Eventually there was no message left in my room. I went to the counter late evening and i was told to move immed from the room to another room. I requested that i will move in the morning as i was tired but i was given an option to buy club lounge access for 40 euro (approx). The lady was so rude.I was not going to run from the hotel...i was extending my stay for a week. I agreed to shift and the lady didn;t even had the coutesy to extend the club lounge access...not sure what was going on in her head.
December 16, 2013