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Rated 4.2 out of 5 by 306 reviewers.
Rated 1.0 out of 5.0 by Poor Houskeeping Service Housekeeping at this location is very poor. Of the three nights stay, our room was partially cleaned once. We spoke to the front desk bit did not get results. Also learned that housekeeping lied about the do not distrib sign being out and also lied that we told housekeeping we did not want our room serviced. the worst part ks that management didn't seem to care or think that it was a big concern. in all of my travels, I have never experienced anything like this. We were also told by the front desk the hotel was full and housekeeping was busy. I made contact with the Corporate office, however, they didn't seem to be concerned either. September 9, 2013
Rated 5.0 out of 5.0 by comfy bed!!! great location! I love this location and the bed is so comfortable!!! September 9, 2013
Rated 5.0 out of 5.0 by Last night in USA before travel to Afghanistan Spent my last night in USA with my wife and son at the Crown Plaza Hotel before starting my journey to Afghanistan. The hotel and staff were amazing. Everything was above expectations. Truly made us as comfortable as possible for our last night and morning together! It was wonderful! September 7, 2013
Rated 5.0 out of 5.0 by Girls Trip I stayed at this site on Labor day weekend and first time staying and all I can say is that this hotel was beautiful I strongly recommend it. Quite, clean, friendly. Will return in future September 4, 2013
Rated 4.0 out of 5.0 by Parking a pain, overall good experience Stayed at this location due to its proximity to the airport. The staff was very helpful. The Bartender in the lounge was probably the most personable employee I have met at any property across IHG. Jerry was very helpful about the local area and getting me where I needed to go. September 3, 2013
Rated 4.0 out of 5.0 by Great St. Louis Option Had not stayed at this Crowne Plaza before - but very nice accommodations. The staff was super nice - they upgraded our room. They had some cool sample spa products on the bed which i really enjoyed - I like hotels that use soap dishes - its a weird thing but I detest just unwrapping the soap and leaving it on the counter. I am generally not wild about TGI Fridays but this one was very nice and the service was great. I wonder sometimes why Crowne Plazas don't feature little fridges in the rooms - I am generally traveling with kids and my wife has a food allergy and we sometimes pick up special food on the road it would be nice to have a fridge option. I am very likely to be back at this location given its proximity to where i need to be in st louis. September 2, 2013
Rated 5.0 out of 5.0 by Great staff. This was my third time at this property, and won't be my last. All of the staff make you feel comfortable and welcomed. Room was clean, well stocked,and the air conditioner worked great! August 30, 2013
Rated 4.0 out of 5.0 by Great place to stay This is a great place to stay. I only wish the rewards lounge was open on weekends. August 29, 2013
Rated 4.0 out of 5.0 by Room not up to par We had two issues with our room. First, although we had four guests, we only had enough bath towels for three. This required a visit to the desk at 11pm to get more towels. Secondly, one of the beds only had a fitted sheet covering the mattress. There wasn't another sheet next to the bedspread. The other bed had two sheets. August 28, 2013
Rated 4.0 out of 5.0 by excellent staff and service A quick trip to St. Louis... a disastrous flight day remedied by a prompt free shuttle pick up at the airport and courteous staff upon arrival. The staff serving breakfast the next morning was stellar. Everyone was helpful. The condition of the hotel is good; the elevators are in need of attention. Having Friday's attached is a nice plus and all the water features inside the atrium make for a nice ambiance. August 26, 2013
Rated 2.0 out of 5.0 by OK experience Business traveler and stayed here after long flight. Desk clerk spoke to me like child about hotel rules. Asking time and again: "Do you understand?" I am a professional person and was a little shocked at the attitude. Room was fine. Hotel was fine. Oh, maintenance banged on my door at 630 am about a toilet issue I did not call about. Wrong room. I guess it was hotels way of telling me I only needed four hours of sleep August 24, 2013
Rated 5.0 out of 5.0 by Family Reunion Great hotel for the family reunion. The kids loved the pool. August 18, 2013
Rated 5.0 out of 5.0 by Great Experience and Enjoyable Visit We were very pleased with out stay at the hotel. We had not been to the area before and did not know what to expect. We were treated well by the staff. The accomodations were exellent and we plan to stay at the hotel our next visit. I would recommend the Crowne Plaza Hotel to any friends that might come to this area. August 18, 2013
Rated 5.0 out of 5.0 by comfortable and affordable We had a great stay at this hotel. our only complaint was the elevators were extremely slow. The breakfast was very good. August 16, 2013
Rated 5.0 out of 5.0 by Weekend Getaway Hotel was very nice easy to find getting off the intersate. Front desk was well ran and very polite upon check-in and further communication. Room was rather large and in good condition, was placed on one of the quiet floors so made for a relaxing stay. They had two elevators, one on each side of the hallway, that were not synced together and ran independent of each other so occasionally would stop with no one at the floor due to up or down controls for both elevators being pushed. Parking was also slightly difficult to find on the second night due to the lot being almost full, but even with those details I feel the hotel provided for a great stay and I feel that I would certainly return to this property if going to St. Louis. August 16, 2013
Rated 4.0 out of 5.0 by Comfortable bed This is always our choice of lodgings when we travel to St. Louis -- which is often. Our extended family traveled with us this time to attend our son's wedding. I love the changes and remodel of the lobby & rooms. Love the new bathroom sinks! The ONLY thing that I had a problem with was the duct taped together wallpaper near the window of our room (#644); but we didn't spend a lot of time there and when we did -- we kept the sheer curtains closed. August 16, 2013
Rated 5.0 out of 5.0 by Great location, good to visit St.Louis, great with family I stayed with my family at Crowne Plaza St. Louis Airport for some days with my family, in order to visit St. Louis. It has been a very good experience, the hotel is very good and the continuous complimentary shuttle service provide a great connection to the airport, where it is located the train that, for a couple of dollars, bring you to St. Louis downtown , where you can admire the Arch and go at its top! We used the indoor pools, very nicely located under a particular structure of metal and glass. At the pool floor there is also TGI Fridays, and you can eat there and put the bill on your room, nice! A special thank to Joy and Jerry at the front desk and to Mikki, for the warm welcome and precious recognition of my Platinum status, VERY APPRECIATED. I WILL COME BACK AGAIN! August 15, 2013
Rated 5.0 out of 5.0 by Beautiful!!! This place is where we always stay when we are traveling. Its simply beautiful, very nice rooms as well, the free breakfast was delish (when you get a government rate). August 13, 2013
Rated 5.0 out of 5.0 by Beautiful Property, Great Service I did not get the chance to sample the dining but everything else was wonderful. August 11, 2013
Rated 5.0 out of 5.0 by overall experience Hv always had nothing but wonderful rooms and service at this facility over the years. They hv always treated my 281st AHC Veterans group "above and beyond" the norm! August 9, 2013
Rated 5.0 out of 5.0 by The total package Staff is friendly & helpful. The bed is comfortable. Full amenities. And convenience of shuttle if traveling out of Lambert Airport. Even though it is super close to the airport, it is totally quiet for sleeping. I would definitely recommend staying at this hotel - we certainly will again. August 7, 2013
Rated 5.0 out of 5.0 by Best Hotel Stay of My Life. As a past housekeeper in a major chain I sometimes find it difficult to find hotels that meet my cleanliness standards. The Crown Plaza met and exceeded my expectations in this area. I was so pleasantly surprised! The staff was great and went the extra mile to make my family's stay great. Thank you CP! August 6, 2013
Rated 5.0 out of 5.0 by Clean, comfy, and convenient!!! Very positive experience!! They shuttled us to and from the airport which was WONDERFUL, and we were able to park our car there at no additional charge! TGI Friday's was delicious too! Clean, comfy, convenient! Great experience and reasonable rates!!!! I will recommend this hotel to others and I will return the next time I need to travel from the airport!! August 3, 2013
Rated 2.0 out of 5.0 by Oops! They forgot to clean the room and change the linens. When I arrived and checked into my room I found that it was not cleaned from the last guest. When I decided to go to bed I found that the bed was not changed from the previous guest. I new this because the linens wreaked of perfume. I was not able to sleep in the bed the first night. When I did sleep in the bed the next night something bit me. There was no choice of places to eat. The hotel did not offer a continental breakfast but did offer a very pricey breakfast buffet. The TGI Fridays in the hotel just had a fire. TGI Fridays had a very limited menu because of the fire and the hotel did not have a restaurant of their own for an evening dinner. They only offered the breakfast buffet. There were only 2 out of the 3 elevators in the hotel working. Never did find the ice machine on the 3rd floor. There were no vending machines on the floor for a snack or soda. The people at the front desk were very pleasant and easy to work with. Night security did a fine job in the parking lot watching the vehicles. July 31, 2013
Rated 5.0 out of 5.0 by Excellent Accommodations My room was fabulous! The staff was marvelous! I do have a suggestion, though. It would be nice to have a massage during my next stay. July 31, 2013
Rated 5.0 out of 5.0 by Great Place We use the Crowne Plaza all the time when we have to fly out of St. Louis. The park and fly service is great and works out very well and provides great value. July 29, 2013
Rated 5.0 out of 5.0 by STL Airport Crowne Plaza Every time we've stayed here, we've had a good experience. The staff is top notch and they are more than accommodating with any request. We cannot say enough good things about the staff, most especially the shuttle drivers - they're the best! Thank you for yet another great stay. July 27, 2013
Rated 5.0 out of 5.0 by Even Better We have had our Charlie Company reunion at this Crowne Plaza for 11 of the last 14 years. Since last year's reunion they have updated the rugs, rooms, bathrooms and other parts of the hotel. It is always clean and now it sparkles. Of course the staff, from the managerial staff, to the maintenance/ housekeeping, the Cloud's Restaurant and the Courtesy Drivers are friendly, professional and helpful beyond what anyone would expect. July 26, 2013
Rated 5.0 out of 5.0 by The July Reunion Pleasant and efficient staff who satisfied all requests. Room was clean and beds were oh-so-comfortable !! July 26, 2013
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