Rated 4.4 out of 5 by 75
Rated 5.0 out of 5.0 by bruintjes16 great chambre and excellent breakfast, much noise from below
a great hotel, chambre and breakfast.
But much noise of below the irish pub.
February 27, 2014
Rated 4.0 out of 5.0 by MacP Good Service
Overall a good experience at Crown Plaza . We found the staff to be friendly and helpful. They had a good knowledge of Bruges. The family room was very spacious and as usual with a Crown Plaza the beds were very comfortable.
My daughters made good use of the onsite pool.
The only thing that disappointed me was the breakfast we had on the 2nd morning in the hotel restaurant while the selection was good I found most of the hot buffet items to be luke warm at best. This however would not stop me using the Crown Plaza in Bruges again.
February 24, 2014
Rated 5.0 out of 5.0 by Nickjw First trip to Brugge
This was my first trip to Brugge and I was really pleased to find that the Crowne Plaza was on Burg and so central for sightseeing.
On arrival at the hotel, I was informed that I had been upgraded to a suite free of charge which was a pleasant surprise.
The room was great - overlooking the square and plenty of space with a sitting area and second TV.
The staff were very helpful, especially when I needed help with my airline booking and advice on train times etc.
We only ate in the hotel once as there are many places nearby offering food. The food in the hotel was good and reasonably priced.
I'd definitely recommend this hotel to others and would stay there again.
February 23, 2014
Rated 4.0 out of 5.0 by john2014 Fantastic Hotel
Great Hotel, excellent location, very good reception and concierge however very poor restaurant staff member who spoiled the entire christmas lunch, he basically told us to go elsewhere and he couldn't be bothered serving. Appalling experience, would highly recommend the hotel but not the restaurant, however to compensate for the lack of service the staff receptionist refused to charge for the drinks we had at the restaurant before we even got the chance to order lunch. Great Hotel however we won't hold this minor staff issue against the Crowne plaza and would happily recommend them.
January 4, 2014
Rated 5.0 out of 5.0 by Skidog58 Friendly, knowledgeable & professional customer service
The reception staff have and continue to put customer service at the front of their priorities, I felt valued as a customer and also watched them deal with other customer enquiries & at all times they were very professional & flexible on how they dealt with each enquiry. Rooms are great, location is the best if you wish to explore all points of the city compass...New Years Eve buffet was so good and a lovely atmosphere. What brings me back here is the consistency of great service ( can't name here) so I know in advance before I arrive that I will have a great stay and more importantly if I have an issue with anything that it will be sorted promptly & professionally ......once gain indicative of a good management team...look forward to our next visit in May
January 3, 2014
Rated 4.0 out of 5.0 by carolinet53 Great location, great staff
Our second time at this hotel and I expect we will return. The location, steps away from the main square, cannot be beaten. The reception staff and the doorman were great. Help with a dinner reservation for a busy Saturday night was greatly appreciated. I did mark slightly down on cleanliness as one of our rooms was 4/5 and there was dusty shelves in the bar and reception area (where goods for sale are displayed). Didnt notice any such issues on a previous visit so will give Crowne Plaza Brugges the benefit of the doubt and assume that this was a one off. As there was six of us we went out for breakfast so that we didnt pay the full rate for my daughter eating just a croissant! I do think breakfast rate is high but maybe I am out of touch.
December 11, 2013
Rated 5.0 out of 5.0 by Peter72 Love it !
* A well run hotel with very friendly & professional staff and comfortable accommodation
* Great complimentary upgrade to a top floor junior suite
* Located in the medieval hart of the city
* Don’t miss the artisan bakery “Juliette” (speculoos) and the home brewery “De Halve Maan” (Brugse Zot and Straffe Hendrik)
* A nice place to spend a lovely weekend in Brugge
December 3, 2013
Rated 5.0 out of 5.0 by gallad Fantastic stay, close to everything and great breakfast
I stayed here on a weekend with my husband and 2 children (5 and 6 years old), the hotel was right in the centre of the city but yet beautifully quiet. The room was lovely and the pool an added bonus especially for children tired after walking etc!
The Doorman of the hotel was just lovely, so friendly, kind and great with the kids!
The breakfast was second to none.
All in all a really great place to stay, i will definitely be back.
Many thanks for a wonderful stay!
November 27, 2013