Rated 4.1 out of 5 by 85
Rated 5.0 out of 5.0 by CarolA48 Exceptional.....
My husband and I are IHG members and we were upgraded to the most fantastic suite! Our only negative is that we were only in Brussels for one night. The hotel is ideally located, walking distance to the Brussels Nord train station with easy access to the airport and an easy walk to the central market. Staff is knowledgeable and quite pleasant. This is the only hotel we will ever visit in Brussels.
December 4, 2013
Rated 4.0 out of 5.0 by Betty1977 great location
The hotel is very close to the center 5-10 minutes walking. The rooms are so different from eachother, but comfortable for each. The staff is very polite and friendly.Close to metro station. In this region, as strongly i advice to stay.
December 2, 2013
Rated 4.0 out of 5.0 by bioric Nice staiyng
I spent here 3 nights, it is confortable and clean
November 26, 2013
Rated 3.0 out of 5.0 by Megnezem Great geo location - overall condition a bit old
The surrounding of the place was a mess during our stay - major roadworks happening. Good thing, there is a shopping mall right across the street, which is, according to the very strange belgian standards, closed on sundays and opening hours are between 9/10am to 7pm. So if you arrive late, prepare yourself, that the neighbourhood will be almost dead, noone walks on the streets as there is nothing really to do. On arrival, we've been offered a room on the exclusive IHG rewards floor as Platinum members together with a nice upgrade onto an almost suite. The hotel is more then 100 years old, and we could noticce that on the beds. They were almost falling apart for example. The bathroom was really nicely done, however appliances such as the shower head leaked constantly and the sink seen better times as well. The amenities in the room to make coffee and tea - the cofeemaker is a Nespresso one which is a plus - lacked of proper cleaning; there were empty sugar paper holders within the case for the sugar, teabags, milk etc. , which probably been left there by the previous guest. On the other hand, everything in the room was almost the best of quality, including the sheets and for example the bathrobe. Television was not really working according how it should work, it is a high end android operated TV, which often crashed and did not responded to remote control. For example turning it off was impossible, the only way to do it was to remove the plug from the wall. However great picture quality while it worked for sure - full HD all round with many foreign channels to select! Internet (wifi) connection was really unreliable, the signal close to the corridor was okay, but inside the room - mostly not worked at all. This might caused the tv to not working properly, as it relies on internet (however it also has an ethernet plug which was for some reason been unplugged and the tv did not updated itself with relevant data, but shown info about the previous guest in the room, like it's name and such) . The room itself was really big and spacious, making it very cold in these almost wintery days in Belgium, and heating was not working at all, so tried to use the small oil radiator in the room with medicore success - this kind of ruined a nice nightly sleeping. There was a door to the next room in our room , and in the morning we heard someone in there talking, loud and clearly - this can be a problem if someone wants to relax peacefully in it's room, and the hotel is packed, so someone is staying next to you - but I'm sure the reception staff taking that into account whilst distributing the rooms. The breakfast in the morning was stunningly good, I would eat there every morning! Very much of variety, so much more cleaner then the other parts of the hotel and all in all a great experience! The room itself came with some free beverages, like as they described free usage of the minibar and two bottles of water. The minibar was however a dissapointment, because althought it was free, it only contained 1 bottle of bier, what we don't drink, and 1 small bottle of coke and that was it. I would definetely would have been happy to not to receive the free minibar, when the free stuff were just these two things - like a box of peanuts or so would have been a big plus and would make the deal sweeter. I should also mention that from the room the view was great to the city and to the shopping mall. All in all, if you can grab a decent price (which can be high in Brussels) you should come here, a great hotel with great staff, but don't raise your expectations too high, because you might be dissapointed. (I did not raised most of my concerns to the staff, because I was already happy with the service they provided at check-in.)
November 20, 2013
Rated 5.0 out of 5.0 by Rolf1271 special experience
This the hotel for people who like hotels of the Belle Époque with style (here Art Deco). The hotel is very comfortable, the rooms nicely decorated in line with the original building style and staff is very friendly. It is situated only a short walk ( 5 minutes) from Brussels North railway station and the historical city centre can easily be reached by foot as well. A very good address.
November 20, 2013
Rated 5.0 out of 5.0 by RC888 Very Comfortable bed and Great Service
I just want to say that Brussels-Le Palace is a great hotel with such history. Very close to the Metro. The Staff is one of the best, always have a smile to greet you, and they remembered my name....
I was suprised that there is no serperate line for the IHG Gold and Platinum for checkin and checkout...
I will definately come back again soon.
Thank-you for the Great memories and Service!
November 6, 2013
Rated 5.0 out of 5.0 by Helenainen A wonderfull hotel in wonderfull Bruxelles
I was very happy to stay at Crowne Plaza La Palace hotel. I felt me very wellcome all the time. The personnel helped me in many ways, if I had any problems. The room was big and very clean and comfortable. There was something luxurious at the hotel. It was nice!
November 3, 2013
Rated 5.0 out of 5.0 by MARG2013 Solid and comfortable
This was my second stay at Crowne Plaza Brussels, and I will come again if the opportunity arises. The location is perfect for me, and there are smoking rooms available. Above all, however, I liked the overall atmosphere of quiet solidity and good style. The room was large and comfortable, with all the amenities one may need. and the bed a real treat. Highly recommended.
November 1, 2013