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Rated 4.2 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by Excellent Welcome...freindly staff! First time at this hotel...phenomenal service. Front desk personal were extremely friendly and helpful. I had many requests when I checked in and they accomodated very well...immediately recognized my IHG member status. The bar staff wad equally as friendly and pleasant. I really enjoyed my stay there. Extremely great value for the money as well. I will definately book this one again next time I am in Brussels. It is also in a great location...lots of shopping, bars, restaurants, waffle stands, etc... ONLY negative is the breakfast. It's entirely too expensive. I understand it's a buffet but almost 28euro for breakfast is outrageous. Would not eat breakfast at my next stay. Definately recommend the hotel. February 27, 2014
Rated 5.0 out of 5.0 by A heaven of rest in a lovely city Stayed for a fifth time in this great hotel, each time seems to be a better experience. Great location, walking distance from Gare du Nord or one stop by subway (Rogier). Fantastic rooms, excellent breakfast buffet, great bar with wide selection of Belgian beers. Highly recommended hotel. February 26, 2014
Rated 5.0 out of 5.0 by Just perfect stay I go a lot to this Hotel and I'm always very hap my stay there. The staff is always nice, smiling and very kind. When I'm comming they always call me by my last name so they know who I am and that's just a perfect service. Realy: I love it. Already tried other Hôtels next to this one and no one is as good as the Crowne Plaza: Le Palace.... February 25, 2014
Rated 4.0 out of 5.0 by Lovely Hotel Some Issues This is a beautiful hotel-simply stunning inside. My room had a lovely view of the Botanic Gardens. The hotel is well placed right next to Rogier subway station and easy walking into the tourist sites. It is also an easy trot to the Nord Station. The room I had was lovely-large and very well euipped and decorated. The hallways and public areas are simply elegant and lovely. the desk staff were wonderful and there is easy access to internet in the business centre. I would recommend this hotel and I would stay again. However......some issues. Air conditioning was poor and the room (and hotel generally) was far too hot. I could not sleep well and needed to open the window (plus point-windows that open wide!!). This was a pity as the lovely bed and quiet room suggested a great night's sleep. The biggest problem in this hotel was breakfast which I had included. Breakfast itself was adequate but not great. Chow mein was available but not hash browns or mushrooms. The toaster was broken but the bread selection was not great. Everything was cooked fine-it just had that 'free breaklast' feel and did not live up to buffets in other CP hotels. However, it was the staff attitude that bothered me most. Both mornings it was hard to get a seat and residents seemed jammed into a small area to eat while the large room remain closed off. On both mornings I opened the doors to this room and went in and sat down to eat-on day 1 a waiter tried to stop me even though I could not find a comfortable seat in the other area. Both days after I entered this room, a big crowd followed-obviously others felt hemmed in too. I felt the staff did not want to open the room. On day 2 I was treated to a shocking display of rudeness from a female member fo staff. She tried to put empty plates back onto my table (I was sitting on a 'four') as she wanted to make it available. I asked her to take them away as there was no room-she refused and said they clear at the end. I had to ask her to leave me in peace-she made a rude noise and swept all the cutlery off the 'spare' table as if to say 'so have it then'. This was not good. I would definitely stay here again-it's a very good hotel but i think i would next time go into town for breakfast and avoid eating squashed up with rude wait staff. That said, don't miss this hotel-it's location, great rooms and desk staff outweighs the problems. February 20, 2014
Rated 5.0 out of 5.0 by Great staff and great service This is the only hotel I consider when visiting Brussels. The staff always go out of their way to make sure you are comfortable and welcome. Great location which will be even better once the construction in the area is complete. February 19, 2014
Rated 2.0 out of 5.0 by crown leplaza I had accidentally booked the wrong location and the location was not very helpful enough that I will likely start booking a different motel chain in the past I only used the crown plaza. But this issue really made me ever consider booking with crown plaza again February 12, 2014
Rated 3.0 out of 5.0 by A nice hotel but could be better A nice hotel but rooms are quite old. Nice gym. i wasnt impressed at all with the breakfast as there isnt much option, most are non veggie options and it is quite pricey. Location is OK. February 11, 2014
Rated 4.0 out of 5.0 by Cleaning the room The cleaning service wake me up twice at 7:30 in the morning, which seems to me earlier than normal February 9, 2014
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