Rated 4.1 out of 5 by 87
Rated 5.0 out of 5.0 by Helenainen A wonderfull hotel in wonderfull Bruxelles
I was very happy to stay at Crowne Plaza La Palace hotel. I felt me very wellcome all the time. The personnel helped me in many ways, if I had any problems. The room was big and very clean and comfortable. There was something luxurious at the hotel. It was nice!
November 3, 2013
Rated 5.0 out of 5.0 by MARG2013 Solid and comfortable
This was my second stay at Crowne Plaza Brussels, and I will come again if the opportunity arises. The location is perfect for me, and there are smoking rooms available. Above all, however, I liked the overall atmosphere of quiet solidity and good style. The room was large and comfortable, with all the amenities one may need. and the bed a real treat. Highly recommended.
November 1, 2013
Rated 5.0 out of 5.0 by Minouette Comfortable bed and great service
A wanderful breakfast, a very good restaurant, a perfect atmosphere.
October 29, 2013
Rated 5.0 out of 5.0 by Karolina22 Nice & Convenient Brussels Property
This was the second time we stayed at this property and were very pleased. The staff are very friendly and helpful...especially Jake & Carolina. We had such an enjoyable night we requested another as weekend rates are a good value. We stayed on a low floor in a suite and the windows provided good sound proofing which is important in a busy city. I would not hesitate to return.
October 23, 2013
Rated 4.0 out of 5.0 by eurocitizen Sort but good
I stayed only for three nights but it was enough to get the most of it. A very good experience.
October 22, 2013
Rated 2.0 out of 5.0 by Londonnertrav Nothing exceptional and not sure why this is called "Palace"
To be honest, I had good expectations but realised that this was just a standard hotel when i got there. Nothing at all like other Crown Plaza I went to. The room is quite old and simple. I was very disappointed with the room food menu and the food itself overall. This is over priced and mainly includes meat options - The food that i ordered from the hotel restaurant (the only seafood option) was very bland, tasteless and it felt like it came from a food stall...
The breakfast was the biggest disappointment....options do not include fish or veggie - they do not seem to cater for non meat eaters at all! even the rice was filled with small meat/pork bits... this is also over priced at 27.50 Euros!
October 21, 2013
Rated 5.0 out of 5.0 by Mamalil Older traveler
Really nice hotel to stay........good food a little expensive but worth it. Clean and comfortable,
October 17, 2013
Rated 4.0 out of 5.0 by Mishal lovely classical style
i stayed for two nights but really was very good hotel , i strongly recommend this hotel.
October 17, 2013
Rated 2.0 out of 5.0 by Ventsi The worst IHG property I've stayed in
Just few Cons:
- The room was looking to an inside pit facing the opposite window 2-3 meters away.
- Sunlight never enters the room.
- Minibar empty.
- Full ashtray at check-in.
- Windows dirty and not locking (some mechanism broken). - "Complimentary" water was supplied 3 times for 6 nights (single bottle only).
- room vaguely cleaned (found dirty teaspoon 2 times).
- receptionists were polite but mixed my 2 reservations which had different conditions. They wanted to pay for the breakfast which was included in the first 2 days. This was fixed but still waiting for my 4000 bonus points...(the stay was even listed as non qualifying?!?)
October 15, 2013
Rated 3.0 out of 5.0 by MarFed Comfortable bed and great breakfast
Good position near in the center of Brusselles but very annoying the sirens of the ambulances and police for all night.
Frigobar in the room has not water. The water is available in the self service to the reception at 3, 50 €uro for 50 Cl. Thiefs
October 11, 2013
Rated 5.0 out of 5.0 by GoodMemories Great stay in Brussels
I enjoyed my stay at the hotel very much. The room was clean and comfortable. I did find my room a bit warm for my liking, but when I mentioned this to staff they looked into it straight away.
The location of the hotel is perfect for getting around. It was within walking distance to the Grote Markt and the North train station.
I'd stay there again!
October 10, 2013
Rated 4.0 out of 5.0 by Sheilawr Overnight Stay for Label Expo Exhibition
Warm welcome at reception and everything very efficient. All interactions with staff very good.
Room clean however one piece of cereal had been left in the corner. Suggest corners are cleaned too.
Neighbouring room very noisy - walls I think quite thin. For a Crowne Plaza perhaps some sound proffing could be investigated.
Overall good experience, hotel staff to be recommeded and good central location adjacent metro so I will stay again and will recommend.
September 28, 2013
Rated 4.0 out of 5.0 by SurfingJack Comfortable and nice place
My trip was for both pleasure and business. The hotel is close to Brussels Nord train station and trains for Airport and other destinations, historic center is quite close, walking.
Hotel comfort is good, large rooms, excellent breakfast.
The staff is nice and helpful.
September 27, 2013
Rated 1.0 out of 5.0 by 100nightsperyear Not impressed
We stayed for two nights during our visit to Brussels and everything was fine for our check-in until our first evening. Even though we were in a non smoking room, someone next to us was smoking constantly throughout the night and the smoke seemed to enter directly into our room the entire night. It was very difficult to sleep and we asked to change rooms the following morning and got a room that really seemed nice, but was actually very dirty. Hair in the bathroom (not ours) and someone had picked their nose and put it on the sink. I do not think that they had cleaned very well at all. No smoke smell so we were at least better off.
Overall the hotel looks nice on the surface and has nice facilities and pleasant staff, but I would not stay there again.
September 11, 2013
Rated 4.0 out of 5.0 by ILRESPONSABILE Very good
Very good everytinghs were ok breakfast was very good too.
September 2, 2013
Rated 1.0 out of 5.0 by uNholy Very poor service. Lots of mistakes including Bills
1) During check-in ask at reception for room with good view, but got the room with view to the inside part of hotel, where distance to peer room was about 2 meters. I can see people who lives in opposite room, and they can see me too. It was very uncomfortable. So I have to use window blind all time which I stay at hotel... Terrible...
2) Was too cold at room, I need ask heater for my room
3)During check-in receptionist said that breakfast is included for my room rate, so I went for breakfast and nobody ask me inside cafe is breakfast included to my room rate or not. Next day when I came for breakfast and it was told me that breakfast is not included to my room. Hotel disinform me about my breakfast! So during check-out nobody at reception told me that breakfast was charged for me. When I left the hotel and was on the way to airport I have received SMS from my bank and read that Hotel charged money for breakfast from my credit card. That was really dissapointed.
Crown Plaza is positioning itself like great hotel with great service, but I can't tell such words about this Hotel. NOT recommend to anybody this Hotel!
August 31, 2013
Rated 4.0 out of 5.0 by Balasr Comfortable
Checked in at 3 pm but room wasnt ready till 3 45 pm and then they gave us another room and since they had to place a child's bed, it took more time so we got delayed going out.
Then in the night, the water wasnt getting drained from wash basin. The manager came up and promised to get it fixed next day when we were out. When we came back next evening, it wasnt yet fixed. The water was draining very slowly.
I had booked the room through an independent travel website because the hotel website showed no available rooms on 1 day and very high price the next day. As a result, I was told my booking would not earn me any points.
Room was very comfortable and concierge lent us umbrellas when it started raining. The room service staff and reception staff were very good.
August 30, 2013
Rated 5.0 out of 5.0 by EsseB Gorgeous Hotel!
We had a lovely 2 night stay at this beautiful hotel. We were fortunate to get a free upgrade and the room was stunning , with a view over the park. The living room was spacious with its own cloakroom and tv. The bathroom had two huge shower heads, perfect for couples. The bed was comfortable and also had its own widescreen tv.
We will definitely return!
August 28, 2013
Rated 3.0 out of 5.0 by SWLondoner Disappointed
I would like to review the hotel with a reservation.
Over many choices I chose Le Palace since I have Gold status with expectations that I would be treated right. Although the room seemed to be well prepared, however, TV did not work properly with fault of remote control and there was no instruction in the room for the hotel so that I had to go down to the reception to request a change of the remote control.
Even after the request, it took quite a while from the reception to respond and it turned out the TV set did not respond at all. The hotel changed a room and prepared another with compliments of wine.
However, I was quite disappointed that the room was downgraded from the previous room and there was only random internet connection available. It was already close to 1AM and I had no energy for further change or complain.
There was no apology or anything when we checked out the following day. It was sub-par experience from the Crowne Plaza standard I had known compared to other hotels.
August 27, 2013
Rated 3.0 out of 5.0 by KKwok Location location location
Old hotel charm with great location. Walking distance to grand place, shopping streets.
15 Euro for parking.
August 23, 2013
Rated 5.0 out of 5.0 by Antiik The FIRST & BEST Hotel in Brüssel
When Brüssel the first choice is for us the Le Palace - Crown Plaze
The Suits are fantastic and the Price - performance is the BEST.
August 22, 2013
Rated 5.0 out of 5.0 by kooch35 Very affordable and really nice!
My girlfriend and I really enjoyed our stay. The room was really nice and clean, had a very comfortable bed and a large bathroom.
The breakfast was delicious with lots to choose from. The staff were all very nice, we really dont have anything negetive to say. Hopefully we will return someday to visit the beatiful city of Brussels.
Ryan and Naomi
August 20, 2013
Rated 5.0 out of 5.0 by rsreillo Excellent quality and service
Only been one night, but I wouldn't mind to stay longer and even enjoy the excellent fitness room.
Service was really good and the quality of the room well above average.
August 17, 2013
Rated 5.0 out of 5.0 by MartinUK Great Hotel
All that you want from a hotel.
We hope to return and enjoy a great hotel in a great city
August 12, 2013
Rated 4.0 out of 5.0 by Alanp52 One Night
Good place to stay if only passing through Brussels. Near to all forms of transportation.
August 5, 2013
Rated 4.0 out of 5.0 by Malika Quiet hotel next to busy streets
I booked one night through Employee Rate since I am working for IHG. The hotel is very authentic which I loved. The attention to details pays off, it has a great atmosphere when you walk in. Check-in went quickly although it had to be in French. We've been given a spacious and nice room. Bathroom looked a bit dated but further no specific remarks. After all, we had a great night of sleep even though the hotel is next to the busy shoppingstreets of Brussels !!
July 29, 2013
Rated 4.0 out of 5.0 by JNorth Great location and convenient to everything Brussels has to offer
This hotel is in a great location and close to all the major attractions in Brussels. We really enjoyed our stay and the hotel staff was quite helpful in providing a map and guide to the city and accomodated our early check in request. The rooms are quite nice and a decent size for Europe and have nice flatscreen TVs. The complimentary internet is a very nice benefit that we took advantage of.
The main thing we liked was the convenience - a 5-10 minute walk from all the great restaurants and Grand Place. Also very close to Brussels Nord train station to take you right to the airport nonstop.
The only things we didn't like were that the air conditioning didn't really work and the room got quite warm from the warmer summer temps (our friends in nearby room had same issue so we didn't request a change). It also wasn't ideal to have a smoking room since we were nonsmokers but surprisingly the smell wasn't bad at all and it was nice because it allowed us to check in quite early. And beware that many rooms have no views from the windows - just look right at other windows about 5 feet away.
All things considered though, the hotel provided a great value and we would definitely stay there again.
July 24, 2013
Rated 4.0 out of 5.0 by Tonypt72 Short stay
It was a very pleasant stay and the staff tried to comply with all my requests. The room had an average comfort as it was not possible to change the air conditioning setting.
July 10, 2013
Rated 4.0 out of 5.0 by Cricket23 Good, but....
The hotel has lots of charm and character as it's an old one building. The staff are helpful and polite. The breakfast is good and it's great to be able to take a cup of tea/coffee with you in an insulated cup.
On the downside, the wi-fi can be patchy in some of the rooms (I use this hotel a lot), and some of the rooms suffer A LOT from traffic noise. The hotel is on a v.busy road and the police seem to hang around at the junction and then set their sirens off at all hours. Even though I'm entitled to an upgrade with a park view I always ask for a room that faces internally to the hotel to minimise noise. The hotel could really do with some decent sound proof glazing.
Another gripe is the air con. If the hotel decides it winter, but there's a bit of a late heatwave, then the air con is off and the heating is on!
July 8, 2013
Rated 4.0 out of 5.0 by Oear Estancia en bruselas
La estancia fue satisfactoria al igual que el trato del personal. Gran calidez del personal de recepción.
July 1, 2013