Rated 4.1 out of 5 by 83
Rated 1.0 out of 5.0 by Viki55 My worst experience with IHG hotel of any brand so far
As loyal IHG customer I stayed in IHG hotels including Crown Plaza in many cities and several countries. This hotel is the worst one. Terrible service, virtually no internet (the one claimed to be wireless Internet is annoying joke), inexperienced staff. Will avoid this hotel in a future.
June 4, 2013
Rated 4.0 out of 5.0 by Thussain Very good services
The services are very good and the staff were so nice.
May 30, 2013
Rated 4.0 out of 5.0 by VampireDiariescon2013 Review May 2013
I am pleased with the hotel. The people (= all staff) are correct and friendly.
But there should be a policy that when it is 0.00 h. (midnight). All guest should respect the other guest while they are sleeping. It should be quiet in the corridor and in the hallway. I could not sleep so well because there was al lot of noice at 04.00 am
The staff at the hotel was friendly, but I am sad that no one could speak Dutch well. Since this is a language that is spoken in Belgium and Brussels is still part of the Flanders. By the way I am Flemish.
In the end I was content and I will come back.
May 17, 2013
Rated 5.0 out of 5.0 by greygav Very professional service and easy checkin
We have children and we found the staff to be most efficient when asked for anything extra to be delivered to the room. All staff very knowledgeable about tourist sites.
We had a very fast checkin and out, and meant we had more time to relax. We would highly recommend.
May 4, 2013
Rated 5.0 out of 5.0 by Kerstin Perfect hotel for business or pleasure
Very convinient and comfortable hotel. High service level with nice personell. I will come again
April 24, 2013
Rated 5.0 out of 5.0 by Margaret24 Very good impression
Stayed in Crowne Plaza Brussels Le Palace for one night in April - only good impression left! Very beautiful room interior, knowlegeable stuff, quite tasty breakfast - and many other details that made that stay unforgettable. Actually this is the hotel you want to come back. Hopefully this is not the last stay there ;)
April 18, 2013
Rated 5.0 out of 5.0 by workingholic Great Service and good breakfast variety
Extremely helpful and friendly reception, concierge and restaurant staff.
Food is of fantastic quality and freshness at the breakfast and for room service.
Great options for food around with supermarkets in the vicinity.
April 16, 2013
Rated 5.0 out of 5.0 by JohnVG A great place for a weekend in Brussels
We spent Friday and Saturday nights at the Crown Plaza in Brussels (April 5 and 6). As Priority Club Platinum members, we were warmly welcomed and given an upgrade to a wonderful large king-bedded room overlooking the Botanical Gardens. It was quiet and very comfortable. Breakfast was included in our rate and it was terrific - fruits, yogurt, hot dishes, cold meats and cheese, wonderful breads and pastries. The coffee machines turned out excellent espresso. Staff were courteous and helpful and we were given late checkout (until 2 pm) on Sunday. Staff also arranged a taxi for us to the airport with an excellent driver. We considered the weekend rate gave excellent value for money and we would certainly not hesitate to return. The location was convenient - it was about a fifteen minute walk on a pedestrian street to the Grand Place.
April 12, 2013
Rated 5.0 out of 5.0 Easter weekend
Brussels - Le Palace is in an excellent location, about half way between the town centre and station, close to both. At night the rooms are quiet and comfortable, the beds are big and soft, just the way I like it. Breakfast was good, although a little busy but I guess that was because it was the Easter break weekend. Staff were helpful and friendly.
All in all, a very pleasant experience.
April 6, 2013
Rated 4.0 out of 5.0 by DeAlba Adequate
The Internet criteria is different in Crown Plaza Paris, Brusselles, Amsterdam and now in Intercontinental Budapest; besides the same Corporate Owner.
I think you should manage the Internet criteria like NH with Free Access with CODE for 24 Hrs (Any number of devices) because now is not also business but social media and this is something very important, specially for youngsters (Z Generation)
April 5, 2013
Rated 4.0 out of 5.0 by ceco cold in the room
It was in the coldest days of the winter , but it was too cold in the room.
Apart from that the rest was great.
March 28, 2013
Rated 5.0 out of 5.0 by Bluy Spacious room and wonderful bed
For people who come as tourists or for work the hotel is excellent. Internet connection is very good and free. The hotel is located near to all the attractions - walking distance. The hotel is 5 minutes walk from the train station.
March 21, 2013
Rated 5.0 out of 5.0 by FrequentGuest67 Le Palace is my home in Brussels!
I frequently visit Brussels and stay usually a week. And each time I am in Brussels, I always stay in Le Palace.
Once you enter the hotel, the Front desk staff are very friendly and helpful and you have an easy check-in. Then you go to your room, it is clean, comfortable and peaceful. After you open up your luggage you can relax and enjoy a cup of coffee or tea in you room after a long journey. Then perhaps it is time to look for your emails, and you can also do your work if need be being flowlessly connected to internet. Depending on your purpose of the visit, with its great location, the hotel provides you with all the possibilities of city tour, a nice walk to Grand Place or whereever you choose to be for business or leisure. Alternatively you can take the nearby metro and explore the city. Coming back you can enjoy a very good lunch and dinner in the hotel. I also recommend its sleeping amenities introduced to make the guest sleep more comfortable. I tried it works, and you can have a wonderful sleep. Hotel's claim of the need for wake up service after a peaceful sleep is certainly correct. In the morning you can also enjoy a good breakfast while reading your newspaper. This is all part of the experience while staying in Le Palace. Le Palace has everything to offer for all types of travellers.
For me Le Palace is home away from home in Brussels where I always enjoy staying, and it is very comfortable, especially after a long day's work coming from the office. If one wants a quality and good stay in Brussels, Le Palace is certainly where you would want to be.
March 18, 2013
Rated 5.0 out of 5.0 by PepeUAE Excellent
There isn't much I can say that was not said in previous reviews, but in general it was a perfect stay.
For European standards the room size was very good, the comfort was very nice, the bed is very comfortable (and I am a tall person, not light, (198cm-129kg for frame of reference) I usually have problems with beds in other hotels, too hard or too soft, this one was perfect.
In winter no central heating had me concerned, but the electric heater provided was more than sufficient, even during the days we experienced 2 below zero temperatures.
The breakfast was good, and the location perfect. Walking distance to the Noord Train Station, short taxi ride to Midi Train station, Rogier Metro is right outside, a mall and shopping areas across the street, and restaurants a plenty all around.
Grand Place is 10 mins walk through one of the shopping streets.
I would certainly recommend this hotel.
March 6, 2013
Rated 3.0 out of 5.0 by DanielaS Price-Performance Ratio okay
Good location as in walking distance to railway station (Gare du Nord) and City Center (Grand Place). Nice atmosphere, very friendly and helpfull staff. Rooms clean but old-fashioned, especially bathrooms. Very big choice at breakfast buffet. Bad wifi connection.
March 6, 2013
Rated 5.0 out of 5.0 by ItalianWoman very nice stay, central location
I attended a meeting at the Crowne La Palace and it was very comfortable stayng at the hotel. The staff was young and friendly. Nice breakfast (althought better to book it via Intenet, it was 27 € at the hotel). 10-15 minutes walk from Grand Place, all along a commercial street.
March 1, 2013
Rated 5.0 out of 5.0 by FrequentGuest67 Excellent business hotel in Brussels, you should experience it at least once!
Due my work, I travel around the world and stay in different hotels rather frequently. I can tell that Crowne Plaza - Le Palace is one of the best business hotels in Brussels. I am staying at least two or three times a year for the past years in Le Palace, whenever I travel to Brussels.
My each stay has been an excellent experience so far from reservation to check-out time. The staff has always been and is still very friendly all these years and they always fulfilled my inquiries. I seldom had a smaill issue to be resolved, and it was solved immediately.The room is comfortable, and WIFI access is good.
The overall atmosphere of the hotel is very nice and peaceful, especially after a long day of work.
Le Palace is indeed like a home away from home to me. I would recommend to experience Le Palace, you will enjoy staying there..
February 28, 2013
Rated 4.0 out of 5.0 by Ad123 Lovely Hotel
This is a lovely hotel. It's one of the cleanest hotels I have stayed in - I especially liked the wood floors in the guest room. The rooms had high ceilings and were tastefully decorated, and the hallways were wide and bright. The hotel was very quiet too. The food was very good too - I couldn't get enough of the rasberry juice. My only complaint was the heating/ventilation system. My first night was fine, but the other three nights the room was too hot. I had to shut off the fan to get things to cool down as the thermostat seemed ineffective. My colleagues had the same experience. But overall a great hotel in a very good central location.
February 28, 2013
Rated 5.0 out of 5.0 by Gabriela33 My favorite hotel in Brussels
The Crown Plaza Hotel from Brussels is my favourite location. I can feel here like home. The staffs are friendly and helpful. Without any doubt it will remain my number one choice for my future visits to Brussels.
In this hotel you can find great accommodation and service, at rates kind to your budget. If you can get a room here, do so and stay, you will not be disappointed.
February 22, 2013
Rated 4.0 out of 5.0 by ItsJustMe Good stay - would return to this hotel any time
I was in Crowne Plaza Le Palace for the second time now. I mostly used it for recreation and sleeping, as my business took place at a different location. The room was clean, the bed was pretty large. Wireless LAN access worked perfectly so that I could work on my emails and other web-based stuff. Free bottle of water each day, free newspaper (probably because of my Platinum rewards level). Sauna and Fitness facilities looked good though I hadn't time enough to use them.
Though located at a main street it was silent inside the room. Good starting point for sightseeing; it is close to north station, and you could walk to the city center (though it takes 15-20 minutes).
I haven't used the restaurant because of business meetings and evening program.
Parking at nearby Rogier took 14.30 EUR per day which is reasonable.
February 21, 2013
Rated 4.0 out of 5.0 by Alshava Nice hotel but with some problems
It is the third time I am staying at this hotel, simply for the location!
In each stay I had to have a problem: heater is not working (I had to change the room), and telephone devices are not working, no wake up calls.
The hotel always runs different meetings for business and different organizations, therefore, the lobby during the day is soooooo crowded!
breakfast is excellent if you go during the first 2 hours. The last hour of the breakfast is not good in terms of food availability and service!
They claim always that they have upgraded me, but i really do not recognized the upgrade!
January 27, 2013
Rated 4.0 out of 5.0 by Devesh One night stay during transit
Excellent stay overall, but as with all Crowne propoerties, the hotel pushes their own taxis which are 2-3 times the outside going rate.
Staff is friendly and helpful. Did not like the concierge though once he figured out that I will not be buying any tour, he did not suggest places I could visit at all and was completely disinterested.
January 15, 2013
Rated 1.0 out of 5.0 by WiniDuesseldorf Not worth the name and the money
- Staff wants to end the job on time (bar), no matter, how many guest there are
- staff to loud for a good bar feeling
- minibar is a "grab and go", so empty in the room, you have to go to the reception and get small bottles and poor food
- really bad breakfast!
- restaurant not open
- good recommandation for dinner at night
January 8, 2013
Rated 3.0 out of 5.0 by Mattlui Convenient location
Hotel is well located within the city's main shopping belt and within walking distance. The nearest metro station is at Rogier and will connect to all the trams/Metro lines in Brussels.
Our Room was on the mid floor which had no view but quiet as per our request. However, we found the room warm and housekeeping services could be improved.
The morning breakfast is good with a good spread and fresh juices provided. There is a good self service coffee making machine too.
January 5, 2013
Rated 4.0 out of 5.0 by nicolas75flyertalk Central location makes this comfortable and elegant property a very good hotel
The executive rooms on high floor with view over the botanical garden are not huge (around 28 sqm), but elegantly decorated in an art nouveau style
Flat screen tv with impressive channels selection
Expresso coffee machine, mineral water
Very comfortable bed
- Friendly staff
- Elegant design and warm atmosphere
- Free wifi
- Central and convenient location, close to metro station
- Very good breakfast
Central location at Rogier station makes this comfortable and elegant property a very good business hotel.
January 4, 2013
Rated 3.0 out of 5.0 by mittsuy1977 Good location
It was close to center of the city and down-town and easy to find good sea-food restaurants and shops like chocolate, souvenir, cafe, and fashion. In addition, it was close to Manikin boy as well.
January 3, 2013
Rated 5.0 out of 5.0 by sue62 great room
Wasn't sure what to expect but the hotel was top notch.
Had an upgrade which may us feel special
Our room was lovely and warm and large the bathroom you could almost dance in.
Near to the station for walking but no noise.
Would come again. Liked the eco voucher system.
December 18, 2012
Rated 5.0 out of 5.0 by Skiingbuffy Nice Hotel spoiled by rude restaurant Manager
Nice hotel in a good position and a very nice room. However let down by a very rude restaurant manager at breakfast. €28 for breakfast deserves better customer care.
December 11, 2012
Rated 3.0 out of 5.0 by CrownePlazaPhobic Mediocre hotel at best
Central location and impressive public areas - but -
Our room was cold. The aircon did not function, just made lots of noise. The response to our complaint was to deliver a fan - great for stirring the cold air round but useless as a heater!
Rooms facing on to the main road are very noisey - Brussels seems to thrive on a continual stream of emergency and diplomatic vehicles 24 hours a day - all with sirens blaring!
Saturday night the bar was closed for some function. Although it was empty we had to sit in a corner of the restaurant for a nightcap. The one barman was running back and forth to the bar for supplies - so service was extremenly slow. A couple of other staff we standing around - and when one deigned to serve us she did not know what gin was. Once we got over that hurdle (the barman returned to show her the bottle) it was served without tonic or lemon - another wait for our drink.
All in all a very poor show considering Crowne Plaza is supposed to be IHG's second best brand.
December 9, 2012
Rated 5.0 out of 5.0 by KaGeBe Going the extra mile
I stay more frequently in this hotel when I am in brussels. It is a comfortable hotel, but mostly, I feel welcomed, staff try to accommodate requests, questions and adapt. Once due to a wrong booking I ended up in Brussels without a hotel and just had to call to fix a room. Facilities are good and breakfast very nice. All in all: warmly recommended.
December 5, 2012